2 of 2 IT Support Analyst Jobs in West Yorkshire

2nd Line IT Support Analyst c.£32,000 Hybrid, Leeds Permanent Role Overview: Call all IT Support Technicians! Do you want to join a highly skilled team of like minded technical specialists, with the opportunity to learn new skills? I'm working with a Leeds … based organisation who are looking for an experienced IT Support Analyst to provide 2nd line support to users, dealing with desktop, software, and printer issues. Main Responsibilities: Providing operational support to users via the IT Helpdesk Assisting users via email, phone, or in person … reacting to support queries Support the configuration and deployment of network infrastructure (wireless access points, routers/switches, patching) Provide advice across several devices and OS (Windows 10, IOS, Mac OSX) Identify new opportunities to improve the service delivery of the Helpdesk, ensuring its efficiency going forward Required more »

IT Helpdesk Analyst - £24,000/£32,000 per annum - Leeds Principal IT are working with an industry leading and award-winning managed technology provider that are looking for a 1st line helpdesk analyst to join their team. In this role you will play a vital … and has an innovative approach to incorporating new technologies into their operations. The successful candidate will become an integral part of the forward-thinking IT team, undertaking certified and on premise training covering numerous systems and software. You will work full time with the Technical Support Team with … your priorities being: Support customer with day-to-day IT issues. Implementing 1st time fixes. Dealing with support requests. Taking inbound calls. Making outbound calls. Desired Skills: Experience with Microsoft 365. Experience with Windows Server. Understanding of Networking. Understanding the best practises of Cyber Security. Understanding the more »