for a Head of IT Services and Operations. This critical role is responsible for overseeing the Services and Operations department, ensuring alignment with the ITIL framework. This broad role involves strategic planning, management, and continuous improvement of IT services to support the organisation s goals. Our ideal candidate will … teams including Operations Managers, DevOps engineers, Service Desk Analysts and Infrastructure Engineers. Extensive experience in IT service management, with a strong background in the ITIL framework. Strong technical skills and experience in managing technology operations. Excellent analytical and problem-solving skills. Ability to maintain positive relations with all user … groups and stakeholders. Experience working successfully with cross-discipline teams. An ITILcertification (e.g., ITIL Foundation, ITIL Practitioner) is highly desirable so please do reference this in your application is applicable. The Royal Ballet and Opera is committed to creating a diverse and inclusive environment in more »
Azure infrastructure Experience of supporting Azure applications hosted on Azure (PaaS, IaaS and SaaS) Nice to have: Microsoft 365/Azure/Power Platform certificationITILcertification Click apply or get in touch with Joe Bigsby on 0203 826 6747 or j.bigsby@nigelfrank.com Nigel Frank are the more »
service - Strong communication and documentation skills - Self-motivated with innovative problem-solving abilities - Proactive mindset **Desirable Requirements** - Bachelor's degree - Full UK driving license - ITILcertification (preferred) **Benefits** Competitive salary package including pension, life assurance, and employee assistance program. Please apply now. Ascent People is acting as an more »
viewed as having the utmost integrity and professionalism and will be able to clearly demonstrate how customer satisfaction is ensured in everything they do. ITIL certified, with capability to apply methodology/service frameworks to live service requirements Customer-first mindset with service excellence as a core value Ability more »
Chorley, Lancashire, North West, United Kingdom Hybrid / WFH Options
Henderson Scott
Essential - MSP Management Experience. - Solid Technical background. - Strong commitment top deliver exceptional customer service. - Ability to adapt to changing and evolving technologies and processes. - ITILCertification, Microsoft 365 or Azure Certifications. Service Desk Manager - £50-55K - Chorley (Hybrid role more »
Chorley, Lancashire, North West, United Kingdom Hybrid / WFH Options
Henderson Scott
Essential - MSP Management Experience. - Solid Technical background. - Strong commitment top deliver exceptional customer service. - Ability to adapt to changing and evolving technologies and processes. - ITILCertification, Microsoft 365 or Azure Certifications. Service Manager - £50-55K - Chorley (Hybrid role more »
to travel when required. ? Excellent customer service and communication skills youre the calm in the storm when issues arise! Bonus Points if you have: ?? ITILcertification or framework knowledge. ?? Experience with Broadsign CMS. Why join the company? ?? Work for an established and growing industry leader driving innovation in more »
Ashton-Under-Lyne, Guide Bridge, Greater Manchester, United Kingdom
Tilt Recruitment
customer service and communication skills – you’re the calm in the storm when issues arise! Bonus Points if you have: (phone number removed); ITILcertification or framework knowledge. (phone number removed); Experience with Broadsign CMS. Why join the company? (phone number removed); Work for an more »
meeting chair and workshop skills Ability demonstrate highly effective organisation and clear communication Ability to produce high quality documentation using standard Microsoft Office Desirable: ITIL qualifications desirable. Training and sponsorships provided for strong candidates without Ability to engage with service owners, project managers and other relevant stakeholders to foster more »
knowledge, skills and experience. Relevant high level subject matter qualification (e.g. CCNP) or equivalent knowledge, skills and experience. Evidence of continued professional development Desirable ITIL Qualification Project Management Qualification (Prince2, SCRUM, etc) Skills & Abilities Essential Ability to coach and mentor staff to develop their technical skills and experience Able more »
Qualifications & Education Essential Educated to degree level or equivalent or be able to demonstrate relevant experience Evidence of previous system management Prince2 foundation qualification ITIL qualification Desirable Specialist qualification in IT or Project Management Knowledge of Data Quality and Information Governance Prince2 practitioner Knowledge & Experience Essential Experience of training more »
the customers across Primary Care (GP Practices) within the North Yorkshire, York and Humber Regions. The post holder will provide IT technical support to ITIL/accredited standards, ensuring efficient and high-quality service delivery across the N3i supported customer base. The post holder will be a team player … experience. Knowledge of administrative procedures, project management or information analysis. Desirable Vendor qualification e.g. Microsoft Certified Desktop Support Technician. Evidence of continued professional development. ITIL Foundation Certificate in IT Service Management (ITIL). Basic knowledge of project principles Previously worked in similar position within the public sector Technical more »
customer environments, proactively anticipate issues and co-ordinate with other resources, advise customers, propose solutions and effectively respond to service performance issues using the ITIL lifecycle model. Manage small consultancy style projects and handle complex incidents. Ensure that work is prioritized using the workflow management and ticket system. Maintain … Cyber Ark/Delinea Knowledge of IGA Solutions: Sailpoint/Net IQ/Ideiio HTML or Java Development Skills Infrastructure knowledge: Microsoft/AWS ITILCertification Scripting Languages: Java, Groovy Scripting, HTML, PHP, Python Our Values : WE DO GREAT WORK WE VALUE OUR CUSTOMERS WE SUPPORT OUR COLLEAGUES more »
work with cross-functional teams on new process projects and process improvements Experience with Process Improvement Strong stakeholder management Excellent interpersonal and influencing skills ITILcertification would be beneficial but not required Veeva Vault Administrator Certificate would be ideal but not essential Additional Details: Occasional global travel is more »
in a diverse, technically challenging environment with cutting-edge and legacy technologies. Key Responsibilities: Responsibility for resolving incidents & requests in line with the defined ITIL based processes and to agreed Business service levels. Day to day management of the Bodycote infrastructure covering technologies around AD, Group Policy, Servers/… Back up technologies, including cloud hosted services and on prem appliances. Experience working with Cloud hosted IT Services. Antivirus technologies Working knowledge of the ITIL framework. Nice to Have: ITIL Certified to Foundation Level Dell VxRail MCSE Nutanix Able to speak any other language than English used in more »
Familiarity with the use of incident management and reporting tools • Demonstrable detailed experience working in a customer facing role DESIRED SKILLS • A knowledge of ITIL processes, and ideally ITIL certified • While you will be educated and supported on the job, an inherent aptitude to technical problem solving • A more »