for a Head of IT Services and Operations. This critical role is responsible for overseeing the Services and Operations department, ensuring alignment with the ITIL framework. This broad role involves strategic planning, management, and continuous improvement of IT services to support the organisation`s goals. Our ideal candidate will … teams including Operations Managers, DevOps engineers, Service Desk Analysts and Infrastructure Engineers. Extensive experience in IT service management, with a strong background in the ITIL framework. Strong technical skills and experience in managing technology operations. Excellent analytical and problem-solving skills. Ability to maintain positive relations with all user … groups and stakeholders. Experience working successfully with cross-discipline teams. An ITILcertification (e.g., ITIL Foundation, ITIL Practitioner) is highly desirable so please do reference this in your application is applicable. The Royal Ballet and Opera is committed to creating a diverse and inclusive environment in more »
for a Head of IT Services and Operations. This critical role is responsible for overseeing the Services and Operations department, ensuring alignment with the ITIL framework. This broad role involves strategic planning, management, and continuous improvement of IT services to support the organisation s goals. Our ideal candidate will … teams including Operations Managers, DevOps engineers, Service Desk Analysts and Infrastructure Engineers. Extensive experience in IT service management, with a strong background in the ITIL framework. Strong technical skills and experience in managing technology operations. Excellent analytical and problem-solving skills. Ability to maintain positive relations with all user … groups and stakeholders. Experience working successfully with cross-discipline teams. An ITILcertification (e.g., ITIL Foundation, ITIL Practitioner) is highly desirable so please do reference this in your application is applicable. The Royal Ballet and Opera is committed to creating a diverse and inclusive environment in more »
for a Head of IT Services and Operations. This critical role is responsible for overseeing the Services and Operations department, ensuring alignment with the ITIL framework. This broad role involves strategic planning, management, and continuous improvement of IT services to support the organisation`s goals. Our ideal candidate will … teams including Operations Managers, DevOps engineers, Service Desk Analysts and Infrastructure Engineers. Extensive experience in IT service management, with a strong background in the ITIL framework. Strong technical skills and experience in managing technology operations. Excellent analytical and problem-solving skills. Ability to maintain positive relations with all user … groups and stakeholders. Experience working successfully with cross-discipline teams. An ITILcertification (e.g., ITIL Foundation, ITIL Practitioner) is highly desirable so please do reference this in your application is applicable. The Royal Ballet and Opera is committed to creating a diverse and inclusive environment in more »
for a Head of IT Services and Operations. This critical role is responsible for overseeing the Services and Operations department, ensuring alignment with the ITIL framework. This broad role involves strategic planning, management, and continuous improvement of IT services to support the organisation`s goals. Our ideal candidate will … teams including Operations Managers, DevOps engineers, Service Desk Analysts and Infrastructure Engineers. Extensive experience in IT service management, with a strong background in the ITIL framework. Strong technical skills and experience in managing technology operations. Excellent analytical and problem-solving skills. Ability to maintain positive relations with all user … groups and stakeholders. Experience working successfully with cross-discipline teams. An ITILcertification (e.g., ITIL Foundation, ITIL Practitioner) is highly desirable so please do reference this in your application is applicable. The Royal Ballet and Opera is committed to creating a diverse and inclusive environment in more »
role in Hemel Hempstead involves coordinating team efforts, standardising processes, and ensuring that service performance aligns with organisational goals. The ideal candidate will bring ITILcertification and a background in managing service delivery across multi-site operations, with an emphasis on adherence to SLAs and promoting continuous improvement. … and problem-solving skills, with the ability to manage challenging situations. Analytical abilities for interpreting performance data and conducting root cause analysis. Desirable Skills ITILCertification Familiarity with POS/EPOS systems and experience in QSR/Retail solutions Background in a start-up or evolving tech environment more »
Hemel Hempstead, Hertfordshire, South East, United Kingdom
Connexa
role in Hemel Hempstead involves coordinating team efforts, standardising processes, and ensuring that service performance aligns with organisational goals. The ideal candidate will bring ITILcertification and a background in managing service delivery across multi-site operations, with an emphasis on adherence to SLAs and promoting continuous improvement. … and problem-solving skills, with the ability to manage challenging situations. Analytical abilities for interpreting performance data and conducting root cause analysis. Desirable Skills ITILCertification Familiarity with POS/EPOS systems and experience in QSR/Retail solutions Background in a start-up or evolving tech environment more »
Corsham, Wiltshire, South West, United Kingdom Hybrid / WFH Options
Global Technology Solutions Ltd
proactive security and system health tracking. Customize ITSM processes in Jira and ServiceNow to align with MOD standards, continuously improving workflows and adhering to ITIL best practices. Collaborate on service enhancement initiatives, tracking and optimizing processes with DevOps and SOC teams to support a high-security environment. Engage with … Management: Knowledgeable in ServiceNow CMDB for accurate asset and configuration management. Leadership: Strong leadership and collaboration skills to drive service improvements and stakeholder engagement. ITILCertification: ITIL v3/v4 certified, with a focus on Incident, Change, and Service Management. MOD Framework Knowledge: Familiar with MODs SIAM more »
proactive security and system health tracking. Customize ITSM processes in Jira and ServiceNow to align with MOD standards, continuously improving workflows and adhering to ITIL best practices. Collaborate on service enhancement initiatives, tracking and optimizing processes with DevOps and SOC teams to support a high-security environment. Engage with … Management: Knowledgeable in ServiceNow CMDB for accurate asset and configuration management. Leadership: Strong leadership and collaboration skills to drive service improvements and stakeholder engagement. ITILCertification: ITIL v3/v4 certified, with a focus on Incident, Change, and Service Management. MOD Framework Knowledge: Familiar with MODs SIAM more »
Azure infrastructure Experience of supporting Azure applications hosted on Azure (PaaS, IaaS and SaaS) Nice to have: Microsoft 365/Azure/Power Platform certificationITILcertification Click apply or get in touch with Joe Bigsby on 0203 826 6747 or j.bigsby@nigelfrank.com Nigel Frank are the more »
Solihull, England, United Kingdom Hybrid / WFH Options
Aubay UK
attention to detail. Ability to collaborate with diverse teams and stakeholders at all levels, ensuring effective communication and decision-making. Desirable Skills TOGAF Practitioner certification or equivalent certification in enterprise architecture. ITILcertification or equivalent knowledge of IT service management frameworks. Experience with architecture tools such more »
City Of London, England, United Kingdom Hybrid / WFH Options
Morgan Hunt
Job Title: ITIL Operations Manager Location: London Salary: £57,100 + Excellent Public Sector Pension +33 days holiday 24 Month Fixed Term About Us: A leading UK government organisation require an ITIL Operations Manager where you'll take charge of ensuring excellence in IT service delivery. This organisation … Desk, working closely with the Service Desk Manager to ensure smooth, efficient, and structured service delivery. You will be responsible for implementing and maintaining ITIL frameworks, building operational structures, and focusing on service performance through detailed analysis of metrics and stats. Key Responsibilities Manage and mentor the Service Desk … Manager, fostering a high-performance culture. Oversee the end-to-end service desk operations, ensuring adherence to ITIL best practices. Implement robust ITIL processes for incident, problem, and change management. Utilise data-driven approaches to monitor performance, track KPIs, and ensure compliance with SLAs. Drive continuous improvement through more »
Problem-Solving Skills: Ability to diagnose and troubleshoot technical issues efficiently. Customer Service: Excellent communication and interpersonal skills to support end-users effectively. Certifications: ITIL certified to at least foundation level. Experience: Previous experience in a service desk or technical support role is required. Previous experience of large laptop more »
clock support to meet global business needs. Facilitate training and career development to promote professional growth. Service Delivery and Quality Assurance: Establish and refine ITIL-based standard operating procedures and KPIs. Act as the escalation point for high-priority incidents and ensure swift resolution. Collaborate with stakeholders to align … Management: Manage procurement activities related to service desk provisions, ensuring budget compliance. Key Qualifications: Significant experience in global service desk management. Strong knowledge of ITIL and ITSM frameworks; ITILcertification preferred. Proficiency in analyzing performance metrics and driving continuous improvement. Excellent communication skills to engage stakeholders across more »
and assisting in migrating configuration across instances. What we're looking for: - Deep Knowledge of ServiceNow Solutions: Expertise in various ServiceNow modules and functionalities - ITIL Processes: Strong understanding of ITIL (Information Technology Infrastructure Library) processes and best practices - Enterprise Environment Experience: Experience working in large-scale enterprise environments … in designing and deploying scalable and robust architectures - Technical Proficiency: Familiarity with cloud services, enterprise software, cybersecurity, and emerging technologies like AI and IoT - ITILCertification - Proven track record of designing and delivering complex IT solutions that meet business needs. - Excellent communication, presentation, and interpersonal skills. - Ability to more »
and assisting in migrating configuration across instances. What we're looking for: - Deep Knowledge of ServiceNow Solutions: Expertise in various ServiceNow modules and functionalities - ITIL Processes: Strong understanding of ITIL (Information Technology Infrastructure Library) processes and best practices - Enterprise Environment Experience: Experience working in large-scale enterprise environments … in designing and deploying scalable and robust architectures - Technical Proficiency: Familiarity with cloud services, enterprise software, cybersecurity, and emerging technologies like AI and IoT - ITILCertification - Proven track record of designing and delivering complex IT solutions that meet business needs. - Excellent communication, presentation, and interpersonal skills. - Ability to more »
City of London, England, United Kingdom Hybrid / WFH Options
Capita
and assisting in migrating configuration across instances. What we're looking for: - Deep Knowledge of ServiceNow Solutions: Expertise in various ServiceNow modules and functionalities - ITIL Processes: Strong understanding of ITIL (Information Technology Infrastructure Library) processes and best practices - Enterprise Environment Experience: Experience working in large-scale enterprise environments … in designing and deploying scalable and robust architectures - Technical Proficiency: Familiarity with cloud services, enterprise software, cybersecurity, and emerging technologies like AI and IoT - ITILCertification - Proven track record of designing and delivering complex IT solutions that meet business needs. - Excellent communication, presentation, and interpersonal skills. - Ability to more »
with a team Desirable: Proficient in use of ticketing systems (ITSM) (eg Freshdesk, Jira, Servicenow etc) Proficient in use of knowledge systems (Confluence, Sharepoint) ITIL certified or working knowledge Networks familiarity Secure communications experience Microsoft office proficient Unix experience Fault-finding of electronic assemblies to component level Basic Wi more »
testing plans Education, Training & Qualifications Essential Educated to Degree education or equivalent level or equivalent experience Evidence of continuous personal and professional development. Desirable ITILCertification or relevant experience or working in an ITIL environment Evidence of experience or qualification in one or more of the following more »
service - Strong communication and documentation skills - Self-motivated with innovative problem-solving abilities - Proactive mindset **Desirable Requirements** - Bachelor's degree - Full UK driving license - ITILcertification (preferred) **Benefits** Competitive salary package including pension, life assurance, and employee assistance program. Please apply now. Ascent People is acting as an more »
Intune administration * Knowledge on supporting conference room devices * Knowledge on managing cloud printing * Managing asset inventory. * Desktop support expérience on Microsoft Managed desktop environnent * ITIL certifications or process knowledge Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in more »
Software, maintaining security Experience: Customer Service experience IT Service desk experience - ticketing, troubleshooting, problem solving, escalation Multitasking, managing multiple priorities Microsoft Office Suite Desirable: ITILcertification Microsoft 365 environment hybrid environment experience Qualification or degree in IT, Computing, or related field. Person Specification: Fantastic communicator, with strong attention more »
commitment to delivering quality service. · Excellent analytical skills with the ability to interpret data, understand performance metrics, and make informed decisions. · MUST have the ITILcertification · Proactive problem solver, with the ability to anticipate and address service issues before they escalate. · Excellent communication skills, able to simplify complex more »
driving satisfaction and efficiency. Requirements: A minimum of 2 years of experience in IT management. Previous experience in a technical, user-facing IT role. ITIL Certification. Proficiency with current Microsoft Windows operating systems for both desktops and servers. Expertise in Microsoft 365, Azure, Intune, Teams, and Entral ID/ more »
viewed as having the utmost integrity and professionalism and will be able to clearly demonstrate how customer satisfaction is ensured in everything they do. ITIL certified, with capability to apply methodology/service frameworks to live service requirements Customer-first mindset with service excellence as a core value Ability more »
/information management and technology degree at Masters level, or equivalent relevant, experience, knowledge and expertise. 2. Microsoft Certified Engineer or equivalent Desirable 1. ITIL Certified or equivalent 2. Project management qualification (e.g. PRINCE 2) 3. End user cloud computing experience 4. Understanding of ISO 27001 Skills and Abilities more »
