1 to 25 of 121 ITIL Certification Jobs in the UK

for managing major incidents, evolving our processes, and working closely with software teams to manage problems. The ideal candidate will have extensive experience in ITIL processes, particularly in Major Incident and Problem Management, and will play a key role in prioritizing focus to improve our service to clients. Responsibilities … Incident and Problem Management and enhance the skills of the IT service management team. Compliance: Ensure compliance with industry standards and best practices, including ITIL, ISO/IEC 20000, and other relevant frameworks. Qualifications Education: Bachelor's degree in Information Technology, Computer Science, or a related field. ITIL certification (Expert level preferred). ITIL certification at practitioner level. Experience: Minimum of 8-10 years of experience in customer-facing IT service management positions, with at least 3-5 years in a senior Major Incident and Problem Management role. Skills: Strong knowledge of ITIL More ❯

quality IT support services across the organisation. The role is responsible for achieving service level targets, improving operational processes, and aligning support operations with ITIL service management standards, particularly within the Service Operation and Continual Service Improvement (CSI) lifecycle stages. Main Responsibilities Team Leadership: Manage and develop the IT … accurate documentation, and promote a strong internal knowledge-sharing culture. Experience IT Service Management: Proven experience managing IT support teams with strong knowledge of ITIL principles. Team Leadership: Experience leading multi-level support teams (1st, 2nd, and 3rd line) and driving performance through KPIs. Service Desk Operations: Track record … of managing service desk functions with a focus on SLAs, first-time fix, and user satisfaction. ITIL Process Implementation: Hands-on experience managing or improving ITIL-aligned processes such as Incident, Problem, Request, and Access Management. Reporting & Metrics: Strong understanding of service reporting, including SLA adherence, ticket analytics More ❯

Customer service skills both verbally and written US Citizenship with an active Secret government security clearance required for consideration Preferred Qualifications: Agile experience CISSP certification ITIL certification Top Secret government security clearance Original Posting: April 1, 2025 For U.S. Positions: While subject to change based on business More ❯

assume architectural responsibility. Previous experience developing .NET applications Experience architecting Microsoft .NET applications Experience with SQL server, Kubernetes, Postgres, NoSQL Knowledge of TOGAF and ITIL Experience of working with commercial off the shelf and bespoke solutions Methodical, organized and results-driven communicator with great attention to detail Adaptability and … ability to collaborate with diverse teams in different environments and stakeholders at all levels Desirable Skills and Experience TOGAF Practitioner certification ITIL certification Experience with architecture tools such as Orbus iServer and MS Visio. Domain Driven Design, Modelling - Relationships, topologies, Sequence Diagrams, UML, ArchiMate etc. Understanding of More ❯

a plus Familiarity with the MEDDIC Pre-Sales/Sales methodology is a plus Smartsheet certified is a plus IT User/System Management certification (ITIL Certification) or equivalent is a plus Willing to travel periodically based on customer and business needs Bachelors (BA/BS) degree More ❯

a plus Familiarity with the MEDDIC Pre-Sales/Sales methodology is a plus Smartsheet certified is a plus IT User/System Management certification (ITIL Certification) or equivalent is a plus Willing to travel periodically based on customer and business needs Bachelors (BA/BS) degree More ❯

at both shortlisting and interview Essential: Bachelor's degree in Computer Science, Engineering, or related field. (S) AWS/Azure Certified DevOps Engineer. (S) ITIL Certification (S) Demonstrated extensive experience in managing IT change and release processes, ensuring seamless transitions and minimal disruption to business operations. (S) Advanced … certification in ITIL 4, showcasing a deep understanding of IT service management principles and practices. (S) Proven expertise in working within Agile environments, enabling quick adaptation to changes and efficient project delivery. (I) Outstanding ability to communicate effectively with diverse stakeholders, including product management, DevOps, developers, and QA … SLAs and KPIs are meticulously designed and accurately reported to senior leaders, maintaining strict compliance with organisational standards. (I) Desirable: (optional) Kubernetes or Docker Certification (S) Strong scripting knowledge (e.g., Python). (S) Experience of working in a Public Sector Organisation (S) Behaviours We'll assess you against these More ❯

compliance with organizational standards. About You Bachelor’s degree in computer science, Engineering, or related field. (S) AWS/Azure Certified DevOps Engineer. (S) ITIL Certification (S) Demonstrated extensive experience in managing IT change and release processes, ensuring seamless transitions and minimal disruption to business operations. (S) Advanced … certification in ITIL 4, showcasing a deep understanding of IT service management principles and practices. (S) Proven expertise in working within Agile environments, enabling quick adaptation to changes and efficient project delivery. (I) Outstanding ability to communicate effectively with diverse stakeholders, including product management, DevOps, developers, and QA More ❯

and mitigations. Accountable for Operational Governance bodies and their terms of reference, maintaining up to date & accurate ICT systems & process documentation. Accountable for the ITIL Change Process and the ITSM Tooling Continuously review ICT Infrastructure, making capacity recommendations for ICT Systems in support of ongoing business operations & future requirements. … Bachelor's degree in Information Technology or related field plus demonstrable experience in network/system administration and PC support, including experience working within ITIL aligned Service Management. ITIL certification at L4 Managing Professional, demonstrating clear understanding of the ITIL framework and its application in an More ❯

and mitigations. Accountable for Operational Governance bodies and their terms of reference, maintaining up to date & accurate ICT systems & process documentation. Accountable for the ITIL Change Process and the ITSM Tooling Continuously review ICT Infrastructure, making capacity recommendations for ICT Systems in support of ongoing business operations & future requirements. … Bachelor's degree in Information Technology or related field plus demonstrable experience in network/system administration and PC support, including experience working within ITIL aligned Service Management. ITIL certification at L4 Managing Professional, demonstrating clear understanding of the ITIL framework and its application in an More ❯

project sponsors, senior users, senior suppliers, project delivery teams and technical teams At least 10 years' experience in project management. Knowledge and experience of ITIL processes - ITIL Certification is a plus. What you need to do now If you're interested in this role, click 'apply now More ❯

maritime regulations, cybersecurity policies, and data protection standards. Qualifications & Requirements: 5+ years of experience in IT service management, IT operations, or technology leadership roles ITIL Certification required (experience implementing ITIL best practices preferred) Strong leadership and stakeholder management skills, with the ability to communicate technical concepts to More ❯

and interpersonal skills with a focus on team development and performance management. Experience managing 3rd party suppliers and subcontractors. Bonus Skills (Preferred, Not Essential) ITIL® Certification or understanding of ITIL frameworks. More ❯

and interpersonal skills with a focus on team development and performance management. Experience managing 3rd party suppliers and subcontractors. Bonus Skills (Preferred, Not Essential) ITIL® Certification or understanding of ITIL frameworks. More ❯

connectivity, VP, and VDI Services Ideally you will have experience in supporting mobile collaboration using Blackberry Work apps Experience of having worked in an ITIL v3 or v4 Framework environment - ITIL Certification would be highly valued, as would Microsoft Certifications Apply NOW for immediate consideration. More ❯

Intune administration * Knowledge on supporting conference room devices * Knowledge on managing cloud printing * Managing asset inventory. * Desktop support experience on Microsoft Managed desktop environment * ITIL certifications or process knowledge This is an excellent opportunity on a great project of work, If you are looking for your next exciting opportunity More ❯

or meet UK Enhanced Security checks to support clients of national importance. Available for out of hours on-call to support priority incidents. Kubernetes certification is a big plus. ITIL certification or experience in service management would be a bonus. Good communication skills and social competence for More ❯

problems to Service Managers. Organizing and prioritizing workload efficiently. Contributing to improving first-time issue resolution. Keeping updated on new technologies. Qualifications and Skills: ITIL certification or familiarity Previous IT Service Desk or customer support experience is a plus. Strong analytical and communication skills. Familiarity with Microsoft technologies More ❯

Qualifications Previous experience in a Service Delivery Manager role, ideally within an eCommerce or digital agency setting. Proven experience working with Shopify (essential). ITIL certification or equivalent service management framework knowledge. Experience working in Agile environments. Background in client-facing roles, with strong customer success focus. #J More ❯

to working whilst ensuring priorities are managed effectively. Sound knowledge of Windows & MS Office apps. Excellent timekeeping and attendance. Full UK Driving Licence . ITIL certified, at least Foundation Level. More ❯

to working whilst ensuring priorities are managed effectively. Sound knowledge of Windows & MS Office apps. Excellent timekeeping and attendance. Full UK Driving Licence . ITIL certified, at least Foundation Level. More ❯

Duties Please see attached Job Description. Essential Criteria Experience & Qualifications: Qualified to degree level or equivalent qualification Formal project or programme management qualification or certification (e.g. PRINCE2 Practitioner, P3O Practitioner, APM PMQ, or similar) Proven track record of leading large-scale software implementation projects, preferably in the higher education … and rapid change; personal desire to achieve challenging collective objectives based on standards of excellence Desirable Criteria Experience & Qualifications: ILM or similar management qualification ITIL certification Professional certifications such as PRINCE2, PMP, or Agile methodologies Experience with data migration and system integration projects Understanding of the higher education More ❯

internal teams Analyse incident trends and contribute to continuous service improvement Attend service meetings, represent service management in projects, and suggest process enhancements Requirements: ITIL certified or equivalent experience Strong understanding of ITSM processes, especially incident and problem management Skilled in using ITSM tools, MS Office, and collaboration platforms More ❯

of users in a fast-paced, collaborative environment. We are looking for someone with: A recognised qualification in an IT related discipline, such as; ITIL Accreditation (Desirable) Service Desk Institute accreditation (Desirable) Previous experience of providing high quality Desktop Support to a large user base. Experience with Corporate office More ❯

of users in a fast-paced, collaborative environment. We are looking for someone with: A recognised qualification in an IT related discipline, such as ITIL Accreditation (Desirable) or Service Desk Institute accreditation (Desirable). Previous experience of providing high-quality Desktop Support to a large user base. Experience with More ❯