5 of 5 ITIL Certification Jobs in the North West

expectations. Incident & Problem Management: Oversee incident resolution processes, driving root cause analysis and continuous improvement initiatives. Process Optimization: Identify and implement best practices in ITIL and service management to enhance efficiency and reduce risks. Change Management: Lead and support change initiatives, ensuring minimal disruption to business operations while maximizing … to regulatory and security requirements. Required Skills & Experience: Proven experience in service management leadership , preferably within a product-led environment . Strong understanding of ITIL principles and best practices in service management. Experience in matrix management , leading cross-functional teams to achieve service excellence. Ability to deliver measurable outcomes … working with service management tools (e.g., ServiceNow, Jira Service Management, etc.). Familiarity with Agile methodologies and DevOps principles is a plus. Preferred Qualifications: ITIL certification (Foundation or higher) preferred. Project management experience (PMP, PRINCE2, or Agile certifications are a plus). more »

within a team. MS365 Endpoint administration Salesforce system administration General Network administration and troubleshooting, TCP/IP and WAN/LAN/Wi-Fi ITIL Certified Policy management WHO WE ARE Founded in 2003, Mobysoft provides data-based insight solutions to a wide range of social housing clients, supplying more »

and experience. Relevant management qualification (e.g. ILM/Leadership Qualification) or equivalent knowledge, skills and experience. Evidence of continued professional development Desirable ILM Qualification ITIL Qualification Project Management Qualification (Prince2, SCRUM, etc) Relevant subject matter qualification (e.g. Microsoft/MCSE) or equivalent knowledge, skills and experience. Knowledge Essential Able more »

whilst maintaining a stable production service Your skills and experiences: Essential: Experience in working within a fast-paced IT Service desk environment, under an ITIL framework Exceptional Incident, Problem Management skills with the ability to investigate trends, identify root causes, suggesting and applying solutions to resolve issues Understanding the … experience, good relationship building, influencing and negotiating skills Desirable: Microsoft SQL Server or other similar experience Experience within the Data & Analytics applications, platforms, services ITIL Certified/proven experience Benefits: As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible … A) Support Analyst, you will reside within the D&A Service Operations Team (BAU Support Team) and will provide support to customers under an ITIL Service Management framework. Working within a dynamic, Data & Analytics environment, you will be responsible for providing support to customers using the following Service Management more »

management. Experience of using Zendesk or similar IT helpdesk logging system. Experience in delivering support via email and by phone. Experience working in a ITIL environment. Ability to communicate verbally and in writing. Ability to handle difficult situations and queries. Ability to analyse the problem and bring to a … Care Database Qualifications Essential Educated to GCSE Level or equivalent qualification. Further education in a relevant subject or equivalent experience. Desirable Have a recognised ITIL qualification. Personal Attributes/Abilities Essential Ability to work effectively as part of a team & on your own initiative. Excellent attention to detail. Understand more »