Social network you want to login/join with: Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust Location: Greater Manchester, United Kingdom Job Category: Other EU work permit required: Yes Job Reference: 65def8523724 Job Views: 5 Posted: 03.03.2025 Expiry Date: 17.04.2025 Job Description: Choose Well - Choose WWL Job … ensure that installation priorities are met and disruption to the organisation is minimised Working for our organisation Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust are the proud providers of acute hospital and community services to the people of the Wigan Borough and surrounding areas. At WWL, we … and external resources if required. Documents results in accordance with agreed procedures Person specification Qualifications Educated to degree level or holds a professional qualification ITILFoundationCertificate Prince 2 Foundation Educated to degree level professional qualification within IT Experience Has achieved proficiency in the role of more »
Stockport, Greater Manchester, North West, United Kingdom
VCG Technology Services Limited
issues, assisting end-users, and escalating more complex problems when required. A strong emphasis is placed on delivering outstanding customer service and adhering to ITIL best practices. Key Responsibilities: Incident and Service Request Management: Respond to and resolve incoming incidents and service requests via phone, email, or ticketing system. … to the knowledge base with common issues, troubleshooting steps, and solutions. Suggest improvements to processes and documentation based on recurring incidents or user feedback. ITIL and Process Adherence: Follow ITIL principles for incident, request, and change management. Participate in continuous service improvement initiatives to enhance user experience. Key … . Familiarity with networking equipment (e.g., Cisco, Fortinet, or equivalent) is desirable. Basic certifications, such as CompTIA Network+, Microsoft Fundamentals, or equivalent, are advantageous. ITILFoundation certification (or willingness to obtain within the first six months). Strong desire to learn and progress within IT networking and Microsoft more »
tasks for Oracle EBS Versions 11i, 12.1.3 and 12.2.x - Issues, Cloning, Patching etc. RMAN backups, performance issue fixes, Shell Scripting, TLS and jar signing certificate implementations External access configuration, load balancing and shared filesystems Supporting OCI PaaS applications and databases Creation, update, and resolution of Oracle service requests (SRs … key stakeholders to address the root causes. Disaster Recovery site maintenance and participation in regular DR tests Conduct DB/OS health check ups ITIL Process Knowledge, preferably ITILFoundation certified Ability to research, learn, troubleshoot, and support complex systems Excellent written and verbal communication skills Assisting more »
