3 of 3 ITIL Foundation Certificate Jobs in the North West

capability of BPSS supported systems. Key Relationships: BPSS System End Users BPSS Professional Users System Support Partners Skills and Experience: Possess or achieve the ITIL Foundation Certificate within 12 months. Pragmatic attitude to problem-solving. Ability to comprehend technical issues. High degree of accuracy and attention to more »

issues, assisting end-users, and escalating more complex problems when required. A strong emphasis is placed on delivering outstanding customer service and adhering to ITIL best practices. Key Responsibilities: Incident and Service Request Management: Respond to and resolve incoming incidents and service requests via phone, email, or ticketing system. … to the knowledge base with common issues, troubleshooting steps, and solutions. Suggest improvements to processes and documentation based on recurring incidents or user feedback. ITIL and Process Adherence: Follow ITIL principles for incident, request, and change management. Participate in continuous service improvement initiatives to enhance user experience. Key … . Familiarity with networking equipment (e.g., Cisco, Fortinet, or equivalent) is desirable. Basic certifications, such as CompTIA Network+, Microsoft Fundamentals, or equivalent, are advantageous. ITIL Foundation certification (or willingness to obtain within the first six months). Strong desire to learn and progress within IT networking and Microsoft more »

Programs Supports Super Users in resolving queries with SAP related problems. Creates and Maintains Core Master Data across both productive and Quality Systems Skills ITIL Foundation Certification Critical thinking & Problem solving. Stakeholder management up to director level. High Level of experience in all Microsoft office suite programs including more »