1 to 25 of 119 ITIL Jobs in the West Midlands

such as: Cisco Certified Architect (CCA), Cisco Certified Engineer (CCIE), Microsoft Certified Architect (MCA), Project Management Professional (PMP), ServiceNow Developer, ServiceNow Implementation Specialist, or ITIL v3 or v4 Foundation, AWS Certified Solution Architect. KSA/Supplemental Data KNOWLEDGE, SKILLS, AND ABILITIES Demonstrates the skills and competencies necessary to safely perform More ❯

Working directly with customers to gather requirements, design solutions, build proof of concept and implement those solutions Operating within a structured environment such as ITIL and ISO 20000 IT Service Management. This will also include documentation such as development of designs, processes and procedures Being focal point for major incidents More ❯

Working directly with customers to gather requirements, design solutions, build proof of concept and implement those solutions Operating within a structured environment such as ITIL and ISO 20000 IT Service Management. This will also include documentation such as the development of designs, processes, and procedures Being the focal point for More ❯

/IP, DNS, DHCP, NTP, etc.). Familiarity with IT Service Management (ITSM) tools, preferably ServiceNow. Familiarity with Agile/Scrum methodologies. Knowledge of ITIL/ITSM principles and best practices. Excellent analytical and problem-solving skills. Exceptional communication and interpersonal skills, with the ability to collaborate effectively across teams. More ❯

/IP, DNS, DHCP, NTP, etc.). Familiarity with IT Service Management (ITSM) tools, preferably ServiceNow. Familiarity with Agile/Scrum methodologies. Knowledge of ITIL/ITSM principles and best practices. Excellent analytical and problem-solving skills. Exceptional communication and interpersonal skills, with the ability to collaborate effectively across teams. More ❯

/IP, DNS, DHCP, NTP, etc.). Familiarity with IT Service Management (ITSM) tools, preferably ServiceNow. Familiarity with Agile/Scrum methodologies. Knowledge of ITIL/ITSM principles and best practices. Strong problem-solving and analytical skills. Excellent communication and interpersonal skills with the ability to work independently and collaboratively. More ❯

lead and guide DevOps best practices, collaborating with cross-functional teams to ensure the successful implementation of automation, security, and deployment strategies. Understanding of ITIL best practices around Release, Deployment, and Change Management, ensuring that changes to production environments are secure, controlled, and follow established processes. Experience working in multi More ❯

lead and guide DevOps best practices, collaborating with cross-functional teams to ensure the successful implementation of automation, security, and deployment strategies. Understanding of ITIL best practices around Release, Deployment, and Change Management, ensuring that changes to production environments are secure, controlled, and follow established processes. Experience working in multi More ❯

or similar). Ability to work cross-functionally in a fast-paced, dynamic environment. Preferred Qualifications: Experience in a SaaS or B2B technology company. ITIL or PMP certification is a plus. Knowledge of AI-driven support tools and automation. Why Join Us? Opportunity to lead critical initiatives that directly impact More ❯

of cloud platforms (Azure, AWS, GCP) and containerisation tools (Kubernetes, Docker). Familiarity with integration platforms, API management tools, and hybrid environments. Certifications in ITIL, DevOps Leaders, AWS Certified, or related fields are a plus. Here's what you need to know Award-Winning Benefits: Our market-leading benefits package More ❯

IT infrastructure (VMware and Wintel), including networking (Fortinet), cloud environments (Azure), Database (Postgres and SQL), and storage solutions (Dell EMC Powerstores). Proficiency in ITIL service management frameworks. Familiarity with legal-specific systems both Case Management and Practice Management. Strong understanding of cybersecurity principles and regulatory compliance in a legal More ❯

IT infrastructure (VMware and Wintel), including networking (Fortinet), cloud environments (Azure), Database (Postgres and SQL), and storage solutions (Dell EMC Powerstores). Proficiency in ITIL service management frameworks. Familiarity with legal-specific systems both Case Management and Practice Management. Strong understanding of cybersecurity principles and regulatory compliance in a legal More ❯

IT infrastructure (VMware and Wintel), including networking (Fortinet), cloud environments (Azure), Database (Postgres and SQL), and storage solutions (Dell EMC Powerstores). Proficiency in ITIL service management frameworks. Familiarity with legal-specific systems both Case Management and Practice Management. Strong understanding of cybersecurity principles and regulatory compliance in a legal More ❯

SQL Server . Knowledge of SCCM, MDM tools, and patching processes . Desirable Skills: IT-related degree or certifications. Project management experience. Understanding of ITIL v3 or higher. Why Join? Career Progression – A company that prioritises internal growth and development. Global Exposure – Work with teams in the UK and Ireland More ❯

IaC). Proficiency in containerisation technologies such as Docker and Kubernetes. Strong understanding of networking, VPNs, firewalls, and cloud-based security protocols. Familiarity with ITIL best practices for incident, problem, and change management. Experience in Agile/Scrum methodologies and working in an Agile environment. Strong decision-making and analytical More ❯

TCP/IP, DNS, load balancing). Familiarity with IT Service Management (ITSM) tools, preferably ServiceNow. Familiarity with Agile/Scrum methodologies. Knowledge of ITIL/ITSM principles and best practices. Excellent analytical and problem-solving skills. Exceptional communication and interpersonal skills, with the ability to collaborate effectively across teams. More ❯

Excellent communication and organisational skills, with a track record of driving process improvements Strategic mindset with strong analytical and problem-solving skills Certifications in ITIL, PMP, Agile, or similar frameworks are preferred What we offer in return for your hard work and commitment Free Bus & Coach travel for yourself on More ❯

Excellent communication and organisational skills, with a track record of driving process improvements Strategic mindset with strong analytical and problem-solving skills Certifications in ITIL, PMP, Agile, or similar frameworks are preferred What we offer in return for your hard work and commitment... Free Bus & Coach travel for yourself on More ❯

and when required to enable reduction of risk and improved security posture. Knowledge: Knowledge of IT Service Frameworks, methodologies, and best practice such as ITIL v4 and Agile. Knowledge across a wide spectrum of IAM capabilities (E.g. Security groups, JML, IGA, PAM, RBAC etc). Knowledge of Microsoft IAM capabilities. More ❯

Windows Operating Systems, Microsoft365 and Active Directory. Desirable: Experience of supporting Android operating system Experience of working with Active Directory and Azure Active Directory ITIL Foundation qualification. More ❯

and switching protocols (STP, VLANs, Trunking). Experience with firewalls, IDS/IPS, cloud networking (AWS, Azure, GCP), and load balancing technologies. Proficiency in ITIL best practices for incident, problem, and change management. Experience in Agile/Scrum methodologies and working in an Agile environment. Strong decision-making and problem More ❯

Management. Experience in compiling, creating and maintaining a Service Catalogue. Experience in operating within a Service Integration and Management framework. Experience in Service Architecture. ITIL v.4 Foundation. Demonstrable line management experience. Benefits and Rewards When you join our team, you can expect a supportive culture and an attractive range of More ❯

Management. Experience in compiling, creating and maintaining a Service Catalogue. Experience in operating within a Service Integration and Management framework. Experience in Service Architecture. ITIL v.4 Foundation. Benefits and Rewards When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including More ❯

problems to Service Managers. Organizing and prioritizing workload efficiently. Contributing to improving first-time issue resolution. Keeping updated on new technologies. Qualifications and Skills: ITIL certification or familiarity Previous IT Service Desk or customer support experience is a plus. Strong analytical and communication skills. Familiarity with Microsoft technologies and operating More ❯

system configurations. Documentation: Maintain accurate and up-to-date records of incidents, requests, resolutions, and procedures in the IT service management system (ITSM). ITIL Adherence: Apply ITIL best practices, including Incident Management, Problem Management, Change Management, and Service Level Management for standardized service delivery. Continuous Improvement: Identify recurring issues … product certifications. Ability to support Power Platform tools such as PowerApps, Power Automate, and Power BI. Understanding and application of security principles. Knowledge of ITIL Standards & Processes. Degree-level education and/or relevant professional certifications (e.g., ITIL, TOGAF/COBIT, Prince2, or equivalent frameworks). Experience: Previous experience in More ❯