1 to 25 of 49 ITSM Jobs in the West Midlands

Linux and Windows server operating systems. Expertise in scripting languages such as Python, PowerShell & Shell. Strong incident fault finding skills and experience. Familiarity with ITSM, Agile methodologies and tools eg Azure DevOps, Jira, ServiceNow. Good communication and problem-solving skills. Set yourself apart: Expertise in deploying and managing a DevOps More ❯

and security concepts, including virtual networks, VPNs, firewalls, NSGs, JIT/PIM, security policies, and access control. Experience in Agile and Hybrid Agile/ITSM workflows, and building automation to support hybrid scenarios. Experience with FinOps and cost optimization, including monitoring cloud usage, rightsizing resources, and implementing strategies to optimize More ❯

the M365 Modern Workplace Expert: Ensure compliance with legal and regulatory standards by implementing DLP, eDiscovery, and retention policies while maintaining up-to-date ITSM documentation. Manage SharePoint Online and Microsoft Teams, facilitating collaboration, document management, and seamless integration with Office 365 services. Monitor and troubleshoot service performance using tools More ❯

M365 Modern Workplace Expert: â • Ensure compliance with legal and regulatory standards by implementing DLP, eDiscovery, and retention policies while maintaining up-to-date ITSM documentation.â • Manage SharePoint Online and Microsoft Teams, facilitating collaboration, document management, and seamless integration with Office 365 services.â • Monitor and troubleshoot service performance using tools More ❯

service managers. What we need from you Proven experience leading engineering and operational teams in complex IT environments. Strong knowledge of DevOps practices, IT service management frameworks, and operational excellence. Expertise in managing infrastructure and external partners to maintain service quality. Strong leadership and stakeholder management skills with an analytical More ❯

service managers. What we need from you Proven experience leading engineering and operational teams in complex IT environments. Strong knowledge of DevOps practices, IT service management frameworks, and operational excellence. Expertise in managing infrastructure and external partners to maintain service quality. Strong leadership and stakeholder management skills with an analytical More ❯

governance. Cross team management to lead the delivery of releases. Experience of digital service delivery. Experience of continuous delivery. Experience of working with an ITSM tool. Strong customer service approach and team player. Desirable Criteria Technical experience in development, testing or configuration management. Experience of Service Management Tools. ITIL experience More ❯

an ITIL framework . Manage system configuration, data setup, and issue resolution . Track and manage incidents and requests via ITCS Remedy or similar ITSM tools. Work with vendors and internal teams to ensure service levels (SLAs) are met . ? System Enhancements & Development Collaborate with Product Owners & Business Analysts to More ❯

such as Python, PowerShell & Shell. Expertise in Kubernetes for container orchestration and managing containerized applications. Strong incident fault finding skills and experience. Familiarity with ITSM, Agile methodologies and tools e.g., ServiceNow, Jira. Good communication and problem-solving skills. Set yourself apart: Associate-level cloud certification in AWS, GCP or Azure. More ❯

Management, Change Management, and Problem Management. The role requires maintaining operational processes and procedures, supporting escalations, and ensuring high-quality IT support services using ITSM Remedy. The analyst must provide timely updates for all incidents and service requests, and perform technical support tasks as needed. An End User Support Analyst More ❯

end users Incidents and fulfils Service Requests, across all supported IT devices in accordance with agreed service levels. Utilising the Service Management tool-set (ITSM Remedy), provides accurate and timely updates to agreed standards for all allocated Incidents and Service Requests. Undertakes all relevant technical support and maintenance tasks/ More ❯

Analysis and problem resolution within given KPI - Create documentation and deliver to SharePoint portal for temporary workarounds - Knowledge and in-depth experience of IT Service Management processes and procedures: - Incident Management Service Request Management Problem Management Change Management Asset Management Service Catalogue/Service Level Management - Understanding of the Change More ❯

rights, and system configurations. Documentation: Maintain accurate and up-to-date records of incidents, requests, resolutions, and procedures in the IT service management system (ITSM). ITIL Adherence: Apply ITIL best practices, including Incident Management, Problem Management, Change Management, and Service Level Management for standardized service delivery. Continuous Improvement: Identify More ❯

rights, and system configurations. Documentation: Maintain accurate and up-to-date records of incidents, requests, resolutions, and procedures in the IT service management system (ITSM). ITIL Adherence: Apply ITIL best practices, including Incident Management, Problem Management, Change Management, and Service Level Management for standardized service delivery. Continuous Improvement: Identify More ❯

and report on service level agreements, operational level agreements, and underpinning contracts. Whats essential. ITIL Foundation Certificate (Level 3/4) Experience with IT Service Management Tools (we use Fresh Service, but any experience with other systems would be welcome). Competent usage of MS Office Applications, especially Excel - Pivot More ❯

techniques. Strong communication, organisation, and stakeholder management skills. Desirable: Exposure to Infrastructure-as-Code tools (ARM templates, Terraform, Bicep). Experience with RMM and ITSM platforms. Certifications: AZ-104 – Microsoft Azure Administrator (Essential) AZ-305 – Azure Solutions Architect Expert AZ-700 – Azure Network Engineer Other relevant Microsoft certifications welcome. What More ❯

to detail and a proactive approach to problem-solving are essential, particularly when managing escalations and ensuring high-quality IT support. Experience with IT service management tools is an advantage, though full training on our systems will be provided. A strong desire to lead by example, drive team success, and More ❯

profile: Higher education with IT background (University degree is an asset). At least 5 years of experience in application support. Experience with IT service management frameworks (ITIL) and ticketing systems. Experience with automation and scripting, knowledge of programming languages. Knowledge of cloud. Possess or be able to obtain BPSS More ❯

teams deploying infrastructure via CI/CD pipelines, preferably in Azure. Experience working in an Agile way and using the SCRUM framework. Knowledge of ITSM processes such as Incident, Problem, Change and Request Management. An empathetic, collaborative leadership style with a passion for developing people and delivering measurable results. Experience More ❯

troubleshooting for ServiceNow-related issues, and stay updated with the latest ServiceNow features and best practices. Candidates will need to have strong knowledge of ITSM and CMDB, excellent problem-solving and analytical skills, and the ability to work both independently and as part of a team. Strong communication and interpersonal More ❯

or looking to progress as an industry professional, Node4 has a place for you. About the role The Configuration & Asset Manager reports to the ITSM Systems & Integration Manager within the Managed Services department and works closely with various teams across the Node4 Group, including Sales, Pre-Sales, the Office of More ❯

industry regulations, compliance standards, and internal governance frameworks, ensuring services are designed and managed in accordance with legal, security, and compliance requirements. Proficiency with ITSM tools such as ServiceNow, BMC Remedy, or similar platforms to manage service lifecycle processes. Strong ability to communicate and set expectations with stakeholders and third More ❯

Description Senior Infrastructure Engineer Leidos is seeking an experienced Senior Infrastructure Engineer to lead a team in supporting and maintaining an IT service management tool (ServiceNow) for a large organisation. This role predominantly requires advanced expertise in Linux administration, automation, and system integration, some basic Windows experience, along with strong … maintain Red Hat Enterprise Linux (RHEL) environments running application and database servers, ensuring optimal performance and stability. Manage and maintain limited Windows Servers running ITSM agents. Troubleshooting & Root Cause Analysis: Identify, analyse, and resolve complex system issues. Incident & Problem Management: Implement robust incident response and problem-resolution strategies. Performance Monitoring … ability in Bash, Python, or Perl. Deep understanding of networking protocols (TCP/IP, DNS, DHCP, NTP, etc.). Familiarity with IT Service Management (ITSM) tools, preferably ServiceNow. Familiarity with Agile/Scrum methodologies. Knowledge of ITIL/ITSM principles and best practices. Excellent analytical and problem-solving skills. Exceptional More ❯

adhered to throughout BAU activities. Key Skills: M365 and Windows Server AD & GPO VMWare and virtualisation Key stakeholder management skills Excellent communication Experience with ITSM solutions A good understanding of networking Previous experience within a management role This is a full time role, based in Stratford Upon Avon The role More ❯

assessments Knowledge of compliance standards like SOC2, GDPR, and PCI Ability to optimize procurement and vendor management processes Strong problem-solving skills in IT service management and automation Familiarity with tools like Salesforce, KnowBe4, Rapid7, and CrowdStrike More ❯