1 to 25 of 70 IVR Jobs

You'll leverage technologies such as process mining, predictive analytics, and intelligent decision support systems, while also incorporating complementary AI capabilities including voice technologies (IVR, voice-to-text), computer vision (image and video-based diagnostics), and natural language processing where they provide strategic value. Beyond our customer-facing products, you More ❯

and limitations of each solution. Demonstrate awareness of the broader CCaaS ecosystem including vendors providing capabilities such as call recording, call assurance, natural language IVR, translation services, transcription, centralised management, audit and related CCaaS AI capabilities. Customer Experience Strategy: Collaborate with customers to define their customer experience (CX) strategy. Act More ❯

as they arise and addresses all applicable cybersecurity regulatory requirements. Create and run reports, as necessary. Manage telecommunications system, intercom communications, call routing, interactive voice response units, voice recording, voice over IP and computer telephony integration. Responsible for the company's fiber infrastructure including design, maintenance, and repair. Responsible for More ❯

NGD with external systems and identify opportunities for operational efficiencies. Support CMS's Virtual Contact Center Strategy, including Contact Center Operations, MyMedicare.gov, Speech Interactive Voice Response, Computer Telephony Integration, and National Data Warehouse. Provide comprehensive documentation on all system configurations. Analyze implementation processes to determine necessary technology and skills, aiming More ❯

as well as generating and uploading monthly reports Requirements: Extensive PBX/ACD and VoIP programming experience on Avaya ACM, working knowledge of SBC, IVR, CTI, Call Recording (NICE), call flows, vectors, and adjunct routing, system architecture, design principles and implementation Strong hands-on knowledge of Avaya ACM, Avaya Session More ❯

Back Office Solution (UBOS). UBOS is designed to transform customer engagement through an integrated platform encompassing multiple communication channels including web, mobile, chatbot, IVR, and social media. The successful candidate will play a critical role in the implementation of Microsoft Dynamics 365 CE and integrations with Contact Center applications More ❯

experience integrating Dynamics 365 CE with back-office systems such as ERP platforms and payment gateways. Strong understanding of Contact Center technologies, including telephony, IVR-based solutions, self-service web portals, and native mobile applications. Familiarity with Agile development methodologies and the ability to work within Agile teams. Proficiency in More ❯

Media Server, Avaya Application Enablement Servers, Avaya Call Manager Server. Desired Qualifications Extensive PBX/ACD programming experience on Avaya ACM, working knowledge of IVR, call flows, vectors, and adjunct routing, system architecture, design principles and implementation. Excellent customer service skills including reporting, organization, written and oral communication and task More ❯

engineering documentation in relation to fast moving programs. Requirements: Extensive PBX/ACD and VoIP programming experience on Avaya ACM, working knowledge of SBC, IVR, CTI, Call Recording (NICE), call flows, vectors, and adjunct routing, system architecture, design principles and implementation. Strong hands-on knowledge of Avaya ACM, Avaya Session More ❯

support when required for product deployments and issues. • Assist with the planning, evaluation, and implementation of functionality and features including but not limited to IVR/IVA, Web, email, Chat, SMS 2-way Text, Speech Analytics, Bots, Agent CRM, Agent tools, and interaction routing strategies • Partner cross-functionally with Business More ❯

and Cloud; Configure and troubleshoot Genesys software and hardware components Integrate Genesys with Third-party applications and Systems Strong experience with Genesys Framework including IVR development/Scripting,Routing Strategy and Reporting Working experience on Major Genesys and NICE platform upgrades Utilize Genesys cloud APIs,SDKs and tools to build More ❯

quickly. 1-2 years' experience in the life science industry. Previous experience working in a fast-paced, entrepreneurial environment preferred. Prior experience delivering voice (IVR), web (IWR), and mobile (IMR) platforms a big plus. Familiarity using SQL a plus. Skills: Strong attention to detail and quality-focus. Strong customer service More ❯

functional teams. • Experience editing, updating, and modernizing legacy code. Preferred Qualifications: • Experience integrating telephony systems with web applications (e.g., handling inbound/outbound calls, IVR, call routing). • Knowledge of security best practices for telephony, server administration, and web applications. • Knowledge and hands on experience with telephony systems and Linux More ❯

practices in the delivery of network services. Manages the agency's telephony infrastructure including voice terminals, VOIP, voice switching, provisioning, analog lines, ACD and IVR systems. Implements and enforces the agency's policies and procedures in the area of network and infrastructure management, auditing, inspection, security, disaster recovery, encryption and More ❯

etc.), Container Registry, Docker Experience with Google Cloud Services Domain knowledge requirements: Telecom knowledge will be useful E-Commerce Call center care systems – e.g., IVR integrations, Agent desktop Payments and collection Identity and Authentication Service Mesh (Istio, etc.); Knowledge Background of ESB or SOA; Gradle/Maven/Build tools More ❯

k) plan, and paid sick leave (depending on work location). Key Requirements and Technology Experience: Key skills; Experience with Interactive Voice Response (IVR), VoIP and Call Center technologies (Prefer Genesys). Scripting (python preferred, java or bash). AWS and/or Azure Knowledge of ITIL practices Knowledge of … DevOps and Site Reliability Engineering (SRE) practices and principles. Experience leading technology environment stability and availability. Proven experience working with IVR, VoIP and Call Center technologies (on-prem or cloud) Experience with Agile software development methodologies, delivery projects, and implementation. Knowledge of basic networking (ping, traceroute, DNS) Experience with search More ❯

aligned remit area. Essential requirements 8-10 + year experience for applications running in MS Windows platform. Working knowledge of Contact Centre applications like IVR, Genesys etc. Good knowledge on IVR and its designing with flow. Knowledge in Genesys Systems and technology. Experience with Microsoft Office products - O365, PowerPoint, Word More ❯

quickly. 2-4 years' experience in the life science industry. Previous experience working in a fast-paced, entrepreneurial environment preferred. Prior experience delivering voice (IVR), web (IWR), and mobile (IMR) platforms a big plus. Familiarity using SQL a plus. Skills: Strong attention to detail and quality-focus. Strong customer service More ❯

requests. Provide additional effort for Voice MACs, including Line Provisioning, Phone deployment, migration from TDM to VoIP services, and programming call tree and Interactive Voice Response functionality on the ACDS. Monitor network performance, make recommendations for improvement, and ensure compliance with Performance Work Statements (PWS), MOAs/MOUs, and SLAs. More ❯

and business outcomes What You Will Work With Low latency neural voice synthesis and sub 200ms inference Runtime prompt templating and multilingual generation Dynamic IVR and call orchestration Pronunciation tuning, audio timing, and text normalization Deployment models across cloud, VPC, and on prem Webhook orchestration and customer data flows What More ❯

and business outcomes What You Will Work With Low latency neural voice synthesis and sub 200ms inference Runtime prompt templating and multilingual generation Dynamic IVR and call orchestration Pronunciation tuning, audio timing, and text normalization Deployment models across cloud, VPC, and on prem Webhook orchestration and customer data flows What More ❯

and business outcomes What You Will Work With Low latency neural voice synthesis and sub 200ms inference Runtime prompt templating and multilingual generation Dynamic IVR and call orchestration Pronunciation tuning, audio timing, and text normalization Deployment models across cloud, VPC, and on prem Webhook orchestration and customer data flows What More ❯

and business outcomes What You Will Work With Low latency neural voice synthesis and sub 200ms inference Runtime prompt templating and multilingual generation Dynamic IVR and call orchestration Pronunciation tuning, audio timing, and text normalization Deployment models across cloud, VPC, and on prem Webhook orchestration and customer data flows What More ❯

and business outcomes What You Will Work With Low latency neural voice synthesis and sub 200ms inference Runtime prompt templating and multilingual generation Dynamic IVR and call orchestration Pronunciation tuning, audio timing, and text normalization Deployment models across cloud, VPC, and on prem Webhook orchestration and customer data flows What More ❯

and business outcomes What You Will Work With Low latency neural voice synthesis and sub 200ms inference Runtime prompt templating and multilingual generation Dynamic IVR and call orchestration Pronunciation tuning, audio timing, and text normalization Deployment models across cloud, VPC, and on prem Webhook orchestration and customer data flows What More ❯