1 to 25 of 89 Incident Management Jobs in the South East

Job Details: IT Service Management Specialist - Incident, Major Incident and Request Manager Vacancy Name: IT Service Management Specialist - Incident, Major Incident and Request Manager Vacancy No: VN1538 Employment Type: Full-Time Primary Work Location: People's Partnership - Manhattan Building, Crawley Description: IT Service Management Specialist – Incident, Major Incident & Service Request Manager About People’s Partnership: At the heart of our not-for-profit organisation is a commitment and a motivation to make the future-saving experience a simple one for our members. We champion fairness and simplicity, not profit-chasing. Imagine … everyone gets the opportunity to come to work and be the best version of themselves. What you'll be doing: Own and manage the Incident, Major Incident and Service Request processes ensuring policies, processes and procedures are documented and implemented. Ensure the assigned processes are all clearly communicated More ❯

Detection and Response capability, you will bring experience and knowledge in: Providing Managed Detection and Response as a Managed Services Provider Delivering effective Cyber Incident Management and Response Communicating effectively with technical specialists, leaders and peers Leadership and people management skills Strategic Problem solver and Motivator Demonstrable … Managed Services Providers The Director Managed Detection and Response is responsible for working with the VP Group Operational Security and Director Threat and Vulnerability Management for developing the strategy and vision for Managed Detection and Response, and the execution of the responsibilities within the Proactive Analysis and Cyber Incident Management and Response functions. The Security Tooling team is a pivotal support function that manages the end to end operations of Group Security’s tooling and works with the Security Architecture team to ensure the tooling is in line with the overall Security Strategy. KEY ACCOUNTABILITIES This role More ❯

and £58,000 per annum depending on experience Closing date: 1 May 2025 The Cyber Resilience Analyst will report directly to the Cyber Incident Management Lead, forming part of the Information Security Team, which is at the forefront of protecting Critical National Infrastructure from evolving cyber threats. You … services, or compromise information/data. What you'll be doing as a Cyber Resilience Analyst: Support the development, testing, and refinement of cyber incident response planning. Ensuring the delivery of best practices for responding to cyber incidents. Support the creation and ongoing refinement of business continuity and disaster … recovery plans that incorporate cyber resilience elements. Develop and deliver tailored incident response training programs for staff at all levels, from frontline security teams to senior leadership. Maintain clear, detailed documentation of incident management plans, training sessions, exercises, and post-incident reviews. Foster a culture of More ❯

Join Maersk's Groundbreaking Cyber Team: Redefining Incident Management & Response Imagine a career where you're not just responding to security incidents-you're revolutionising how it's done. At Maersk, one of the world's largest and most respected logistics and shipping companies, our Cyber team is … pioneering a whole new approach to incident response. This isn't your typical DFIR role: our combined fire team approach is built on cutting-edge research and designed to drive change, resilience, and agility in ways the industry has never seen before. Here, you'll be part of a … Operations. Work on key Cyber Security uplift projects, representing the Respond delivering results and embedding new capabilities into BAU. Provide an out-of-hours incident on-call technical/forensic response on a rota basis. Provide detailed forensic RCA to key stakeholders, supporting Cyber Security Incident team during More ❯

reports on system performance, incidents, and resolutions. Provide regular updates to the IT Manager on system status and projects. Follow ITIL-based processes for incident management, problem management, change management, and service level management. Contribute to the development and improvement of IT policies, procedures, and standards. … Understanding of cybersecurity best practices and tools (firewalls, antivirus, SIEM). Scripting skills (PowerShell, Bash, Python) for automation and troubleshooting. Experience with Unified Threat Management (UTM) Firewalls and other security technologies. Experience with Linux and Linux-based platforms/software. Proven ability to work on infrastructure projects, from conception … with the ability to effectively collaborate with technical and non-technical stakeholders. Strong problem-solving skills and attention to detail. Experience with ITIL-based incident management, problem management, change management, and service level management - certification desirable. Excellent customer service and communication skills, both written and More ❯

Senior Principal Consultant - Major Incident & Crisis Management 2 days ago Be among the first 25 applicants Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility … business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Senior Principal Consultant - Major Incident & Crisis Management In this role, you will be responsible for coding, testing and delivering high quality deliverables, and should be willing to learn … new technologies. Responsibilities Own and manage end-to-end major incident response to restore services as quickly as possible. Act as the primary point of contact for all P1 and P2 incidents, ensuring effective triage, escalation, and resolution. Lead war rooms and bridge calls, engaging the right technical and More ❯

accounts Undertake customer operational service performance reporting covering service performance against SLAs, trends, costs & improvement plans reviewed with the business owners Take the service management lead in customer major incident management, working in conjunction with internal teams to drive service restoration, and producing high quality post major … incident reports (PMIRs) Take ownership of incidents and requests that are passed to the service delivery teams, providing the requisite support to the wider IT operation Manage both internal and external stakeholders effectively, developing and maintaining lasting relationships Engagement with sales teams and PMO, supporting commercial activities and account … plans As part of continuous improvement, assist with relevant ITIL disciplines - incident management, service transition, problem management, change management, service-level management etc Chair relevant customer meetings Manage customer service on-boarding Support customer retention by resolving customer concerns, liaise with internal teams to resolve More ❯

accounts Undertake customer operational service performance reporting covering service performance against SLAs, trends, costs & improvement plans reviewed with the business owners Take the service management lead in customer major incident management, working in conjunction with internal teams to drive service restoration, and producing high quality post major … incident reports (PMIRs) Take ownership of incidents and requests that are passed to the service delivery teams, providing the requisite support to the wider IT operation Manage both internal and external stakeholders effectively, developing and maintaining lasting relationships Engagement with sales teams and PMO, supporting commercial activities and account … plans As part of continuous improvement, assist with relevant ITIL disciplines - incident management, service transition, problem management, change management, service-level management etc Chair relevant customer meetings Manage customer service on-boarding Support customer retention by resolving customer concerns, liaise with internal teams to resolve More ❯

Delivery Associate Location: Based onsite in London/Basingstoke We are looking for a Service Delivery Associate to aid in the set up and management of end-to-end processes on one of our DNS accounts. The role holder will be responsible for supporting a Process Owner team in … setting up and establishing a new Operational Service Management (OSM) team delivering across Service Management disciplines, including but not exclusively; Incident, Problem, Change, Release and Deployment, Capacity and Availability. For each Service Management function, the role holder will be responsible for supporting the existing Service Delivery … be eligible for high level clearance. Your experience To be successful in this role, you should: Have a proven track record of Service Delivery Management Customer management Reporting internally and externally Incident management Problem management Change management Release and Deployment Capacity and Availability Reporting More ❯

will manage and maintain relationships with internal customers, ensuring IT services are aligned with business needs and delivered efficiently. We need an IT Service Management specialist with experience in MS Windows deployment, M365 skills with admin capability and experience of deployment (I phone and Mac). Description for External … will manage and maintain relationships with internal customers, ensuring IT services are aligned with business needs and delivered efficiently. We need an IT Service Management specialist with experience in MS Windows deployment, M365 skills with admin capability and experience of deployment (I phone and Mac). Total Package Up … identify and address service issues to minimise disruption and improve user experience. Work with cross-functional IT teams to develop, implement, and improve service management processes. Lead incident management and service restoration efforts when needed. Analyse feedback from users and implement improvements to service delivery. The person More ❯

IT Service Management Process Manager (Service Transition/Delivery Process Manager) IT Service Management Process Manager (Service Transition/Delivery Process Manager) Apply locations Doxford time type Full time posted on Posted 2 Days Ago time left to apply End Date: April 21, 2025 (14 days left to … communities safely, reliably and sustainably across 11 countries, delivering these services in a better way, every day. We're hiring for a IT Service Management Process Manager (Service Transition/Delivery Process Manager) to join our team. Reporting to the Service Transformation Lead, you will play a pivotal role … expectations. What we'd like from you! We welcome applications from individuals who are eager to take the next step in their IT Service Management (ITSM) career. If you have experience in service transition or delivery and are looking for an opportunity to develop and grow in a management More ❯

planning and implementing appropriate security controls to ensure that the information within is kept secure. Key functions/outputs: Vulnerability Scanning & Reporting Endpoint Security Incident Management & Tickets System Hardening Change Work Participation in Regular Meetings Documentation Main Objectives: Vulnerability Scanning & Reporting Perform regular vulnerability scans and generate reports … Manager with identifying weaknesses in the system. Code Scans: perform regular code scans to audit code quality metrics, potential bugs, and security vulnerabilities. Vulnerability Management Tooling: perform regular Vulnerability Management Scans and ensure that the warehouse and plugins are kept up to date to capture new vulnerabilities. Reporting … assist the Vulnerability and Patch Manager with generating regular vulnerability management reports, which are to be provided to the cyber security and IA lead. Endpoint Security: Endpoint Protection: perform regular updates to Endpoints to ensure the latest packages are applied and policies are amended to keep up to date More ❯

implementing appropriate security controls to ensure that the information within the client is kept secure. Key functions/outputs: Vulnerability Scanning & Reporting Endpoint Security Incident Management & Tickets System Hardening Change Work Participation in Regular Meetings Documentation Main Objectives: Vulnerability Scanning & Reporting Perform regular vulnerability scans and generate reports … Manager with identifying weaknesses in the system. Code Scans: perform regular code scans to audit code quality metrics, potential bugs, and security vulnerabilities. Vulnerability Management Tooling: perform regular Vulnerability Management Scans and ensure that the warehouse and plugins are kept up to date to capture new vulnerabilities. Reporting … assist the Vulnerability and Patch Manager with generating regular vulnerability management reports, which are to be provided to the cyber security and IA lead. Endpoint Security: Endpoint Protection: perform regular updates to Endpoints to ensure the latest packages are applied and policies are amended to keep up to date More ❯

of their risks so they can make quick and effective decisions. As a part of the Resolver team, your work will help transform risk management to risk intelligence so organizations can protect people and assets and deliver on their purpose. We are ambitious in both our mission and our … successful implementations Creating design alternatives, producing work estimates, recommendations, and securing agreement on designs that satisfy customer requirements and reflect industry best practices Project Management Establishing a shared vision of project success during project initiation and confirming a common understanding of project scope, delivery approach, task ownership, and deliverables … Controlling and communicating project scope, schedule, budget, and risk to customers and management Leading regular project discussions with customers and project teams to review work plans, risks, actions, issues, and decisions that drive projects to completion and minimize time to value Business Analysis Gathering and documenting customer functional and More ❯

the strategic vision for Softcat's technology services. You will be accountable for leading and managing the end-to-end IT operations and service management, ensuring the stability, scalability and security of both application and infrastructure services to ensure high service availability, optimise IT performance and drive operational excellence. … implementation of the strategic vision for Softcat's internal technology services, ensuring alignment with Softcat's overall goals and objectives. Technology Services Product Lifecycle Management: Lead the development of infrastructure platforms, products, and services. Data Services & Management: Own and manage enterprise data service (including underlying infrastructure), management … Desk & End User Support: Oversee the operation of the service desk, ensuring it is equipped to handle incidents, service requests, and queries efficiently. Service Management & Process Ownership: Own and manage the end-to-end service management processes, including Incident Management, Problem Management, Change Management More ❯

commitment, and teamwork. Job Summary Reporting to the Data Centre Manager, the Assistant Data Centre Manager is responsible for the joint day-to-day management of the site. The scope includes Data Centre management, customer implementations, operational continuity, reporting and billing, along with the management of 3rd … the Data Centre Manager in the day-to-day operations and customer requirements. Managing new customer requirements, site tours, drawings, pricing, and implementations. Capacity management including power, floor space, and assisting with forecasting loadings. Witness Data Centre scenario testing, track and log issues with any lessons learned. Consistent monitoring … into the building) to a high standard and recording cabling updates. Delivering customer projects and extra works on time and within budget. Assisting in management of equipment lifecycle including budgeting, technical feasibility, critical spares, operational risk reduction, and improvement planning. Site Availability: Maintaining zero customer downtime including any breaches More ❯

based position. Responsibilities Provide support and troubleshooting of networked global enterprise systems. Maintain the lifecycle of all networked global enterprise systems. Vulnerability and patch management of networked global enterprise systems. Work with End User Team providing escalation support when required. Promote Security best practices and assist in compliance audit … patch management. Experience of following Security and Compliance best practices. Experience working in an organization that follows operational best practices (e.g. ITIL) including asset management, incident management, and change control. Excellent verbal and written communication skills. Effective time management, planning, and organizational skills. Desirable Skills Exposure … to Cloud Technologies (AWS Highly Desirable) Exposure of storage management of SAN/NAS storage (HPE/IBM/NetApp desirable). Exposure to Basic Linux systems administration. Exposure of Basic Network Administration and troubleshooting (VPN, firewalls, switches) Exposure to configuration management and automation tools (PowerShell, Ansible etc. More ❯

IT Function as appropriate and when required. Act as an on-call point of technical escalation for business-critical applications. Adhere to Company Risk Management policy and procedures, including reporting of incidents or breaches. Apply and promote Treating Customers Fairly (TCF) culture and principles, together with the organisation's … with DevOps principals and concepts such as CI/CD and IaC. Experience of SRE environments and processes specifically in the areas of availability, incident management and monitoring. Excellent analytical and problem-solving skills. Effective communication skills, both written and verbal. Ability to work well in high-pressure … situations. Experience using Azure Monitor, App insights and KQL or similar tooling. Experience writing runbooks, and implementation plans and adopting incident management best practices. Strong understanding of environment architecture and release management as part of the software development lifecycle. Experience using SolarWinds or similar tooling. Knowledge of More ❯

IT Function as appropriate and when required. · Act as an on-call point of technical escalation for business-critical applications. · Adhere to Company Risk Management policy and procedures, including reporting of incidents or breaches. · Apply and promote Treating Customers Fairly (TCF) culture and principles, together with the organisation's … with DevOps principals and concepts such as CI/CD and IaC. · Experience of SRE environments and processes specifically in the areas of availability, incident management and monitoring. · Excellent analytical and problem-solving skills. · Effective communication skills, both written and verbal. · Ability to work well in high-pressure … situations. · Experience using Azure Monitor, App insights and KQL or similar tooling. · Experience writing runbooks, and implementation plans and adopting incident management best practices. · Strong understanding of environment architecture and release management as part of the software development lifecycle. · Experience using SolarWinds or similar tooling. · Knowledge of More ❯

designed to fuel your hands-on growth, giving you the chance to master cloud architectures, Continuous Integration/Continuous Deployment pipelines, observability tools, and incident management processes — all while working in a fast-paced, ever-evolving environment. You'll report directly to the Cloud Operations Director in this … role, with no people management responsibilities — just pure technical learning and growth! A Day In Your Role Team up with the cross-functional experts (DevOps, Support, Software Engineering, QA) to implement ultra-reliable, high-performance systems in AWS and Azure. Dive into the configuration, monitoring, and optimization of cloud … drive initiatives to prevent future disruptions, keeping systems stable and available. Set up and maintain powerful observability tools (logging, monitoring, alerting) to ensure fast incident detection and resolution. Take part in an on-call rotation, gaining invaluable real-time experience in incident management and root cause analysis. More ❯

Incident Assurance Manager - RAN/Mobile telecoms 3-Month Contract Reading/Home Join a leading telecom service provider as an Incident Assurance Manager. You'll play a key role in ensuring service stability by overseeing critical incident management processes and coordination across multiple partners and … teams. Responsibilities of the Incident Assurance Manager include: Manage end-to-end incident processes, ensuring swift resolution and minimal business disruption. Coordinate major incident response across partners and tech teams. Lead post-incident reporting and ensure key stakeholders are informed. Enhance incident workflows through automation … and streamlined escalation paths. The successful Incident Assurance Manager will have: Proven experience in IT Operations or Service Management (ITIL environment). Strong stakeholder management, communication, and coordination skills. Ability to stay calm under pressure and solve problems proactively. Experience with ITSM tools (e.g., BMC Remedy). More ❯

Incident Assurance Manager - RAN/Mobile telecoms 3-Month Contract Reading/Home Join a leading telecom service provider as an Incident Assurance Manager. You'll play a key role in ensuring service stability by overseeing critical incident management processes and coordination across multiple partners and … teams. Responsibilities of the Incident Assurance Manager include: Manage end-to-end incident processes, ensuring swift resolution and minimal business disruption. Coordinate major incident response across partners and tech teams. Lead post-incident reporting and ensure key stakeholders are informed. Enhance incident workflows through automation … and streamlined escalation paths. The successful Incident Assurance Manager will have: Proven experience in IT Operations or Service Management (ITIL environment). Strong stakeholder management, communication, and coordination skills. Ability to stay calm under pressure and solve problems proactively. Experience with ITSM tools (e.g., BMC Remedy). More ❯

Job Title: SOC Lead Location: Hybrid (3 days in office ) About the Role We are seeking a highly skilled SOC Lead to oversee cyber incident response, threat intelligence, and vulnerability management for a leading organization. This role will act as a trusted advisor to senior leadership, ensuring a … structured and effective response to cyber incidents while driving improvements in incident management processes. Key Responsibilities Lead and coordinate responses to significant cyber incidents, ensuring effective and timely resolution. Act as a subject matter expert, advising senior leadership on business impacts and risk mitigation strategies. Develop and implement … cyber incident containment plans and remediation strategies. Oversee incident investigations, reporting, and documentation to drive continuous improvement. Collaborate with Threat Intelligence and Incident Response teams to monitor and respond to emerging threats. Ensure effective vulnerability management, prioritizing risks and coordinating remediation efforts. Provide regular technical and More ❯

Hatfield or Milton Keynes) The successful candidate will join our shared delivery team supporting multiple customers, providing proactive and reactive support of the estate management, including resolution of incidents, root cause analysis and completion of change requests. The roles will focus on incidents, increasing the first time fix rates … ensuring SLAs are met, and wider call management. What youll do Technical 80% Call and incident Management Respond to service calls and resolve incidents to ensure SLA targets are achieved Increase the First Time Fix rate Adhere to escalation procedures Assist with technical escalations for other team members … Participate in team and sector meetings Utilise the relevant ITSM tool suite to monitor progress of all incidents Ensure accurate completion of all incident records and associated paperwork Monitor and update the call management system as required Assist with SLA reporting What youll need 5+ years' experience managing More ❯

expertise is VIRTUS’ greatest strength. Job Summary Reporting to Senior Director of Operations, the primary function of the role is to provide leadership, direction, management and oversight on the day-to-day operations of the VIRTUS Data Centres facilities operations. This includes ensuring the safety, reliability, efficiency, and operational … Continuous Improvement: Champion the implementation of innovative practices, processes, and technologies to drive improvements in service delivery, operational efficiency, and customer satisfaction. Strategic Financial Management: You will have comprehensive control over the operational and capital expenditure, managing a significant budget with a keen eye on cost optimisation without compromising … Drive initiatives aimed at enhancing operational capabilities, streamlining processes, and implementing state-of-the-art solutions to bolster efficiency and service quality. Performance & SLA Management: Ensure that all data centres facilities operations consistently meet or exceed their 100% uptime SLA and operations goals. Address performance and goals challenges promptly More ❯