1 to 25 of 87 Incident Management Jobs in the South East

Incident Management Relationship Manager Location: Doncaster or London (1 day a week in office) Salary: £60,000 + Bonus + Benefits 83zero is partnered with a leading financial services firm who are seeking a skilled Relationship Manager to join their highly collaborative team in either Doncaster or London. … Relationship Manager will need to be confident in decision making and can effectively collaborate with various teams – any previous experience working within cyber and incident management would be a plus. Key Responsibilities: Document, audit, and improve business incident processes. Lead incident response and management, ensuring … swift resolution. Engage stakeholders to review trends and address queries. Collaborate with incident teams to ensure protocols are followed. Manage retail business incidents, minimizing impact and ensuring remediation. Own the business incident management process and coordinate with IT. Maintain strong communication between IT and business units. Support More ❯

left to apply End Date: April 15, 2025 (12 days left to apply) Job requisition id R Job Description: CSIRT Lead Analyst (cyber security incident response team Lead Analyst) Primary location: Staines (TW18 3DZ), Salford (M50 3SP) or London (EC2R 7HJ) Flexible/Hybrid working options. Permanent Up to … on security incidents and lead technical investigations. Act as the senior technical representative for the CSIRT team, managing high-priority incidents. Oversee a 24x7 incident management and response service to ensure IT security and integrity. Develop and implement security strategies to protect sensitive data and systems. Lead and … other departments for a unified approach. Monitor, evaluate, and report on metrics and KPIs to assess the effectiveness of security services. Represent the security incident management function at governance committees. Ensure policies and procedures align with Bupa's enterprise security standards. Liaise with strategic third-party security suppliers More ❯

Incident Analyst Contract - 9 months Reading - Hybrid working MBNL deliver and manage the mobile infrastructure that enables digital Britain. This is achieved by providing Transmission, Infrastructure Assurance and Tower and Operational Services to EE/BT and Three. The Operational Services directorate is accountable for ensuring the network sites … are always accessible and available. It undertakes the operation, enablement, and management of the network infrastructure to enable EE/BT and Three to deliver their best customer experiences at the lowest cost. Reporting to the Senior Incident Assurance Manager this role will relentlessly manage the delivery of … Incident Assurance services by the supplier ecosystem to achieve agreed business outcomes and performance targets set by EE/BT, Three and the MBNL AOP. To work with all levels in the supplier ecosystem, EE/BT, Three and MBNL to create a high performing, service-based organisation and More ❯

Incident Analyst Contract - 9 months Reading - Hybrid working MBNL deliver and manage the mobile infrastructure that enables digital Britain. This is achieved by providing Transmission, Infrastructure Assurance and Tower and Operational Services to EE/BT and Three. The Operational Services directorate is accountable for ensuring the network sites … are always accessible and available. It undertakes the operation, enablement, and management of the network infrastructure to enable EE/BT and Three to deliver their best customer experiences at the lowest cost. Reporting to the Senior Incident Assurance Manager this role will relentlessly manage the delivery of … Incident Assurance services by the supplier ecosystem to achieve agreed business outcomes and performance targets set by EE/BT, Three and the MBNL AOP. To work with all levels in the supplier ecosystem, EE/BT, Three and MBNL to create a high performing, service-based organisation and More ❯

Major Incident Manager (Mon-Fri days 8.30am - 5pm) Contract 3 days a week In Reading/Rest from home Join our team and lead the way in managing critical incidents, ensuring smooth operations and uninterrupted service delivery. As a Major Incident Manager, you'll provide leadership and direction … during Disaster Recovery, Business Continuity, P0, P1, P2, and VIP incidents, guiding our partners to maintain absolute control while following incident management processes. Key Responsibilities of the Major Incident Manager include: Lead Disaster Recovery and major incidents (P0, P1, P2, and VIP) with a focus on maintaining … overall incident perspective. Ensure the correct prioritization of incident impact and drive results through effective cross-functional collaboration. Guide partners to meet SLA/KPI performance targets, ensuring continuous improvement. Facilitate clear communication and escalation processes during high-priority incidents. Proactively monitor incident resolution, analyzing trends and More ❯

Major Incident Manager (Mon-Fri days 8.30am - 5pm) Contract 3 days a week In Reading/Rest from home Join our team and lead the way in managing critical incidents, ensuring smooth operations and uninterrupted service delivery. As a Major Incident Manager, you'll provide leadership and direction … during Disaster Recovery, Business Continuity, P0, P1, P2, and VIP incidents, guiding our partners to maintain absolute control while following incident management processes. Key Responsibilities of the Major Incident Manager include: Lead Disaster Recovery and major incidents (P0, P1, P2, and VIP) with a focus on maintaining … overall incident perspective. Ensure the correct prioritization of incident impact and drive results through effective cross-functional collaboration. Guide partners to meet SLA/KPI performance targets, ensuring continuous improvement. Facilitate clear communication and escalation processes during high-priority incidents. Proactively monitor incident resolution, analyzing trends and More ❯

Major Incident Manager Contract role Reading - 3 days in Office (Mon-Fri days 8.30am - 5pm) Join our team and lead the way in managing critical incidents, ensuring smooth operations and uninterrupted service delivery. As a Major Incident Manager, you'll provide leadership and direction during Disaster Recovery, Business … Continuity, P0, P1, P2, and VIP incidents, guiding our partners to maintain absolute control while following incident management processes. Key Responsibilities: Lead Disaster Recovery and major incidents (P0, P1, P2, and VIP) with a focus on maintaining overall incident perspective. Ensure the correct prioritization of incident … Guide partners to meet SLA/KPI performance targets, ensuring continuous improvement. Facilitate clear communication and escalation processes during high-priority incidents. Proactively monitor incident resolution, analysing trends and root causes, and working closely with the MIM lead, Service Assurance, and support teams. Oversee the production of Post Incident More ❯

Major Incident Manager Contract role Reading - 3 days in Office (Mon-Fri days 8.30am - 5pm) Join our team and lead the way in managing critical incidents, ensuring smooth operations and uninterrupted service delivery. As a Major Incident Manager, you'll provide leadership and direction during Disaster Recovery, Business … Continuity, P0, P1, P2, and VIP incidents, guiding our partners to maintain absolute control while following incident management processes. Key Responsibilities: Lead Disaster Recovery and major incidents (P0, P1, P2, and VIP) with a focus on maintaining overall incident perspective. Ensure the correct prioritization of incident … Guide partners to meet SLA/KPI performance targets, ensuring continuous improvement. Facilitate clear communication and escalation processes during high-priority incidents. Proactively monitor incident resolution, analysing trends and root causes, and working closely with the MIM lead, Service Assurance, and support teams. Oversee the production of Post Incident More ❯

and technical knowledge of the ServiceNow and demonstrable experience with ServiceNow platform navigation, administration, configuration, and scripting. Understanding of ITIL concepts and IT Service Management practices (ITIL v3 certification a plus). Understanding of Agile based approach to software development (SCRUM experience a plus). Ability to work remotely … communication skills via verbal and non-verbal methods. Strong attention to detail. Problem solving ability. Organizing and prioritizing development effort, interfacing with vendors and management, and potentially coordinating effort of additional administrators. Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable. Effectively … staff. Consultative and analytical approach. Real world exposure to cloud technologies and S-a-a-S. Proven experience implementing ITSM tools; demonstrated experience with Incident Management, Service Request Management, Problem Management, Change Management, Configuration Management and other ITIL process areas. Requirements Implementation of ServiceNow More ❯

and technical knowledge of the ServiceNow and demonstrable experience with ServiceNow platform navigation, administration, configuration, and scripting. Understanding of ITIL concepts and IT Service Management practices (ITIL v3 certification a plus). Understanding of Agile based approach to software development (SCRUM experience a plus). Ability to work remotely … communication skills via verbal and non-verbal methods. Strong attention to detail. Problem solving ability. Organizing and prioritizing development effort, interfacing with vendors and management, and potentially coordinating effort of additional administrators. Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable. Effectively … staff. Consultative and analytical approach. Real world exposure to cloud technologies and S-a-a-S. Proven experience implementing ITSM tools; demonstrated experience with Incident Management, Service Request Management, Problem Management, Change Management, Configuration Management and other ITIL process areas. Requirements Implementation of ServiceNow More ❯

+ workflows. Strong functional and technical knowledge of ServiceNow including ServiceNow platform navigation, administration, configuration, and scripting. Implementing ITSM tools including proven experience with: Incident Management, Service Request Management, Problem Management, Change Management, Configuration Management + other ITIL process areas. Rollout of new ServiceNow … solutions to clients. System integration experience using Web Services and other web-based technologies -eg- XML, HTML, AJAX, CSS, HTTP, REST, SOAP. IT Service Management (ITSM) practices and ITIL experience. Advantageous Skills: Agile/Scrum methods, Cloud, SaaS. More ❯

Incident Assurance Manager Job ID PERM002892ML Department Details The Operational Services directorate is accountable for ensuring the network sites are always accessible and available. It undertakes the operation, enablement, and management of the network infrastructure to enable EE/BT and Three to deliver their best customer experiences … at the lowest cost. Reporting to the Senior Incident Assurance Manager, this role will involve relentlessly managing the delivery of Incident Assurance services by the supplier ecosystem to achieve agreed business outcomes and performance targets set by EE/BT, Three and the MBNL AOP. This is a … minimum of two days per week in our Central Reading office. What you will do: Manage and proactively drive Service and Site Availability and Incident resolution and ticketing KPI's and quality issues against contractual obligations and industry benchmarks. Identify and contribute efforts which will improve the methodologies, processes More ❯

Incident Assurance Manager Job ID PERM002892ML Department Details The Operational Services directorate is accountable for ensuring the network sites are always accessible and available. It undertakes the operation, enablement, and management of the network infrastructure to enable EE/BT and Three to deliver their best customer experiences … at the lowest cost. Reporting to the Senior Incident Assurance Manager, this role will involve relentlessly managing the delivery of Incident Assurance services by the supplier ecosystem to achieve agreed business outcomes and performance targets set by EE/BT, Three and the MBNL AOP. This is a … minimum of two days per week in our Central Reading office. What you will do: Manage and proactively drive Service and Site Availability and Incident resolution and ticketing KPI’s and quality issues against contractual obligations and industry benchmarks. Identify and contribute efforts which will improve the methodologies, processes More ❯

appropriate security controls to ensure that the information within is kept secure. Key functions/outputs: 1. Vulnerability Scanning & Reporting 2. Endpoint Security 3. Incident Management & Tickets 4. System Hardening 5. Change Work 6. Participation in Regular Meetings 7. Documentation Main Objectives: Vulnerability Scanning & Reporting Perform regular vulnerability … Manager with identifying weaknesses in the system. Code Scans: perform regular code scans to audit code quality metrics, potential bugs, and security vulnerabilities. Vulnerability Management Tooling: perform regular Vulnerability Management Scans and ensure that the warehouse and plugins are kept up to date to capture new vulnerabilities. Reporting … assist the Vulnerability and Patch Manager with generating regular vulnerability management reports, which are to be provided to the cyber security and IA lead. Endpoint Security: Endpoint Protection: perform regular updates to Endpoints to ensure the latest packages are applied and policies are amended to keep up to date More ❯

Cloud ERP Projects module, and experience in mentoring. This is a hands-on role where approximately 80% of the time will be dedicated to incident resolution, problem management and change delivery for the Customer, with the remaining time focussed on wider delivery and developing the Team. This role … RESPONSIBILITIES: In addition to the overall responsibilities above, you will be responsible for: Oracle ERP Projects module Support for the Customer, including Request Fulfilment, Incident Management, Problem Management and Change . Leading the resolution of complex issues related to Oracle Fusion Cloud Projects, including Project Costing, Project … Billing, Project Contracts, Grants Management and Capital Projects . Undertaking root cause analysis of Customer-reported issues, applying fixes where necessary, and managing them through to full resolution. Managing customer expectations throughout issue resolution and change processes. Working with the customer to identify and document business requirements, particularly in More ❯

safety, security, availability, productivity, capacity and efficiency. We are looking for a proven Data Center Engineering Operations (DCEO) Engineer with experience in critical facilities management, and a result-driven individual with strong technical understanding and the drive and vision to take our data center operations to the next level. … for critical systems including switchgear, generators, UPS systems, power distribution equipment, chillers, cooling towers, computer room air handlers, building monitoring systems, etc.; Generate change management requests & incident management tickets for Data Center facility; Engage in non-office on-call responsibilities and respond promptly to emergency situations or … Qualifications: Holder of a diploma, an undergraduate degree or above in any engineering-related discipline; minimum 3 years of relevant work experience with facility management, and operating and maintaining infrastructure equipment in critical facilities such as data centers, operation factories, substations, hospitals, oil refinery, etc.; Proficient in comprehending either More ❯

key leader in our client organization, responsible for overseeing and optimizing the core IT operations and infrastructure functions. Your role encompasses strategic planning, operational management, and driving excellence in IT service delivery, infrastructure management, and technology operations. You will lead a team of specialists across digital foundations, connectivity … services, cloud infrastructure, and IT service management, ensuring alignment with organizational goals and technology standards. Responsibilities include: Strategic Leadership; Team Management; Operational Excellence; Technology Innovation and Transformation; Service Delivery and Support; Security and Compliance; Vendor and Budget Management; Collaboration and Communication: Qualifications: Bachelor's degree in information … related field. Master's degree or relevant certifications (e.g., PMP, ITIL, CISSP) are preferred. Proven experience in IT leadership roles, overseeing IT operations, infrastructure management, and technology governance in a complex organizational environment. Strong understanding of IT service management principles, ITIL framework, service desk operations, incident management More ❯

Analyst to join us in either Amsterdam or Reading In this role you'll be part of the technical leadership driving our operational security incident response across our global network. You'll work closely with Incident Managers and other technical teams to detect, respond to, and recover from … supporting our Telenet brand in Belgium with regular travel to the Offices in Mechelen, Belgium and become the single point of contact for all Incident Response activities working with the local Telenet security team providing Incident Management coordination. What will you be doing? Incident Response & Threat … advanced malware analysis, extraction of Indicators of Compromise (IoCs), and mapping out Tactics, Techniques, and Procedures (TTPs). Cross-Functional Collaboration: Work closely with Incident Managers, Incident Commanders, and other technical teams to coordinate an effective response, ensuring clear communication and precise prioritisation. Technical Escalation & Mentorship Escalation Point More ❯

IT Function as appropriate and when required. Act as an on-call point of technical escalation for business-critical applications. Adhere to Company Risk Management policy and procedures, including reporting of incidents or breaches. Apply and promote Treating Customers Fairly (TCF) culture and principles, together with the organisation's … with DevOps principals and concepts such as CI/CD and IaC. Experience of SRE environments and processes specifically in the areas of availability, incident management and monitoring. Excellent analytical and problem-solving skills. Effective communication skills, both written and verbal. Ability to work well in high-pressure … situations. Experience using Azure Monitor, App insights and KQL or similar tooling. Experience writing runbooks, and implementation plans and adopting incident management best practices. Strong understanding of environment architecture and release management as part of the software development lifecycle. Experience using SolarWinds or similar tooling. Knowledge of More ❯

IT Function as appropriate and when required. · Act as an on-call point of technical escalation for business-critical applications. · Adhere to Company Risk Management policy and procedures, including reporting of incidents or breaches. · Apply and promote Treating Customers Fairly (TCF) culture and principles, together with the organisation's … with DevOps principals and concepts such as CI/CD and IaC. · Experience of SRE environments and processes specifically in the areas of availability, incident management and monitoring. · Excellent analytical and problem-solving skills. · Effective communication skills, both written and verbal. · Ability to work well in high-pressure … situations. · Experience using Azure Monitor, App insights and KQL or similar tooling. · Experience writing runbooks, and implementation plans and adopting incident management best practices. · Strong understanding of environment architecture and release management as part of the software development lifecycle. · Experience using SolarWinds or similar tooling. · Knowledge of More ❯

travel to the office. About you They are looking for a service desk analyst to join their 2nd Line Support team who has excellent incident and problem analysis, diagnosis, and resolution skills, ensuring that incidents and requests are resolved and implemented to agreed standards and timescales. The candidate will … an escalation point for the 1st line Service Desk, researching and resolving more complex or time-consuming issues; however, you will know when an incident you are working on needs further escalation. You will liaise and collaborate with other service providers, as well as third-party suppliers, to understand … multi-faceted IT issues. What is Required of you? Experience in using service desk applications to log and monitor support calls Demonstrable Incident Management experience - Managing incidents including business expectations, communication, and dealing with escalations Exceptional analytical problem-solving skills Knowledge of both server and client operating systems More ❯

Job Title: SOC Lead Location: Hybrid (3 days in office ) About the Role We are seeking a highly skilled SOC Lead to oversee cyber incident response, threat intelligence, and vulnerability management for a leading organization. This role will act as a trusted advisor to senior leadership, ensuring a … structured and effective response to cyber incidents while driving improvements in incident management processes. Key Responsibilities Lead and coordinate responses to significant cyber incidents, ensuring effective and timely resolution. Act as a subject matter expert, advising senior leadership on business impacts and risk mitigation strategies. Develop and implement … cyber incident containment plans and remediation strategies. Oversee incident investigations, reporting, and documentation to drive continuous improvement. Collaborate with Threat Intelligence and Incident Response teams to monitor and respond to emerging threats. Ensure effective vulnerability management, prioritizing risks and coordinating remediation efforts. Provide regular technical and More ❯

point of contact for compliance/business/development groups requiring assistance in resolving OREs/CAPs/CM Complaints. Monitors problem, change and incident queues, implementing compliance with capability, root cause analysis and change quality targets. Monitors the quality of deliverables by reporting on any trends, issues and … achievements and raising issues where appropriate. Provide front line technical support to end users responding to issues related to Problem/Incident Management, Release/Deployment, Operational Readiness, Application Monitoring, Production Governance related to issues. Provide feedback to engineering and product team based on the reported CM Complaints … point of contact for compliance/business/development groups requiring assistance in resolving OREs/CAPs/CM Complaints. Monitors problem, change and incident queues, implementing compliance with capability, root cause analysis and change quality targets. Monitors the quality of deliverables by reporting on any trends, issues and More ❯

resolve incidents with minimum downtime, carry out changes to a high standard, out of hours if necessary, and partake in a 24x7 standby rota. Incident Management: Drive resolution of assigned incidents to minimize customer impact and assist in root cause identification. Change Management: Carry out changes to … a high standard, minimizing impact to service and always following the change management process. Problem Management: Identify and resolve repeated faults and issues. Own and close corrective actions following major incident problem review. Project Implementation: Assist project teams to deliver all operational requirements. Ensure all deliverables are … within Mobile Service Network (experience of Packet Core, Mobile Switching Centres etc acceptable) Good communication skills to interact across the business and engage with Incident, Problem & Change Management, Network Engineering, and Wholesale teams. Prior experience with owning and driving relationships with 3rd party vendors to progress faults and More ❯

Hatfield or Milton Keynes) The successful candidate will join our shared delivery team supporting multiple customers, providing proactive and reactive support of the estate management, including resolution of incidents, root cause analysis and completion of change requests. The roles will focus on incidents, increasing the first time fix rates … ensuring SLAs are met, and wider call management. What youll do Technical 80% Call and incident Management Respond to service calls and resolve incidents to ensure SLA targets are achieved Increase the First Time Fix rate Adhere to escalation procedures Assist with technical escalations for other team members … Participate in team and sector meetings Utilise the relevant ITSM tool suite to monitor progress of all incidents Ensure accurate completion of all incident records and associated paperwork Monitor and update the call management system as required Assist with SLA reporting What youll need 5+ years' experience managing More ❯