ServiceDeliveryManager £45,000 - £55,000 plus benefits including training and certifications Camden, London, NW1 Key Words: ServiceDeliveryManager, Service Desk Lead, Team Leader, Managed Services, IT Support, MSP, KPI s, Manager My client is a highly regarded IT Support … company based in Camden, renowned for their exceptional service and loyal client base. They are looking for an experienced ServiceDeliveryManager, ideally from the MSP/Managed Services space, to oversee the successful delivery of their IT services to external clients. ServiceDeliveryManager More Info: This is a crucial role in driving client satisfaction and organisational growth. We are looking for a ServiceDeliveryManager who is passionate about delivering exceptional client service. Duties: Lead and manage a small team of servicedelivery professionals, fostering More ❯
Camden, NW1, Camden Area, Greater London, United Kingdom
Integral Recruitment Ltd
ServiceDeliveryManager £45,000 - £55,000 plus benefits including training and certifications Camden, London, NW1 Key Words: ServiceDeliveryManager, Service Desk Lead, Team Leader, Managed Services, IT Support, MSP, KPI’s, Manager My client is a highly regarded IT Support … company based in Camden, renowned for their exceptional service and loyal client base. They are looking for an experienced ServiceDeliveryManager, ideally from the MSP/Managed Services space, to oversee the successful delivery of their IT services to external clients. ServiceDeliveryManager – More Info: This is a crucial role in driving client satisfaction and organisational growth. We are looking for a ServiceDeliveryManager who is passionate about delivering exceptional client service. Duties: Lead and manage a small team of servicedelivery professionals, fostering More ❯
Travers Smith is a leading full-service law firm, with a wealth of experience in its areas of specialisation. The firm has a market-leading reputation for its international expertise in Asset Management, M&A and Dispute Resolution & Investigations. Clients include asset managers across the alternative asset classes (private … business enterprises involved in large and complex UK and cross-border matters, transactions and disputes. Our purpose is to provide the highest quality of service to our clients whilst enabling our people to achieve professional fulfilment in a supportive, inclusive and enjoyable working environment. Department The Technology group is … responsible for the delivery of all Central and Legal Technology services within the firm. The group is a business services function that supports and contributes to the objective of the legal practice. The Central Technology department consists of servicedelivery, application delivery, training, infrastructure, and information More ❯
Services Providers and we empower organisations in the public and private sector to accelerate business and technology change. We are recruiting for an experienced ServiceDeliveryManager to Service Lead our key customers based in London, developing strong relationships and ensuring that the services Roc provides … are being delivered seamlessly to these clients. As Principal ServiceDeliveryManager you will be responsible for a variety of tasks, including performance and P&L reporting, rectifying reliability issues, monitoring operational progress, tracking KPIs/SLA, and managing budgets. This is a customer-facing role that … requires robust stakeholder and matrix management, both internally and externally, to ensure customer experience and expectations are managed. Our Principal ServiceDeliveryManager will be working closely with colleagues across Roc including customer account managers, finance partners, project managers, and architects and engineers responsible for delivering the More ❯
ServiceDeliveryManager/Agile/SLA/KPI/Ecommerce Title: IT ServiceDeliveryManager Location: UK, remote Industry: Start-up, ecommerce, consultancy Salary: £50k I'm currently recruiting on behalf of one of my clients who are a thriving start-up in … the ecommerce space with plenty of clients already under their wing. They're hiring for an IT ServiceDeliveryManager on a permanent basis to join and grow a small team. The role: Ensure the successful delivery of services in accordance with service level agreements … SLAs), client requirements, and expectations. Build and maintain strong relationships with clients. Monitor and report on key servicedelivery metrics, including SLA compliance, quality, and customer satisfaction. Oversee the resolution of incidents and problems. Lead, coach, and mentor a team of service professionals. Implement best practices and More ❯
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Technology ServiceDeliveryManager Location: London, UK Reporting To: IT Director Contract Term: Full time, permanent ROLE OBJECTIVE We are seeking a highly skilled and technically proficient … Technology ServiceDeliveryManager to join our global IT team. This role demands a unique blend of technical expertise and service management acumen to ensure the seamless delivery and support of critical IT services across our geographically dispersed workforce. You will be a key player … in optimizing our IT infrastructure, applications, and security, while ensuring exceptional user experiences and adherence to strict service level agreements. Responsibilities ServiceDelivery & Infrastructure Management: Oversee the day-to-day delivery of IT services, encompassing infrastructure, applications, and end-user support, ensuring alignment with SLAs and More ❯
Get AI-powered advice on this job and more exclusive features. ServiceDeliveryManager (Anaplan Managed Service) We are seeking an experienced ServiceDeliveryManager (SDM) to join our Anaplan Managed Services team, ensuring high-quality support, continuous improvement, and seamless servicedelivery for our growing Anaplan customer portfolio across the EMEA region. This role requires a strong mix of stakeholder management, commercial awareness, governance, teamwork and collaboration skills, with a focus on maintaining excellent service levels and driving Anaplan adoption. We put the customer at the centre of … to our Head of Managed Services/Care, you will take the lead in ensuring our customers are availing of our services. Responsibilities highlights: Service Management & Operations Ensure that servicedelivery aligns with the agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) . Oversee More ❯
Service Operations Manager/Head of ServiceDelivery Location: Central London Salary: £100,000 - £110,000 A leading MSP supporting the financial sector is currently looking to hire a talented Service Operations Manager/Head of ServiceDelivery to join their established … team in London. In this role, the successful candidate will be responsible for ensuring that the servicedelivery team achieves and delivers all performance metrics and adheres to SLAs. Responsibilities Daily responsibilities of the Service Operations Manager/Head of ServiceDelivery will include … improvements made. People management, conducting appraisals, and dealing with inbound client support calls and high-profile clients. Minimum Requirements To be considered for the Service Operations Manager/Head of ServiceDelivery role, you will require the following skill-set: ITIL SLAs/KPIs People Management More ❯
IT ServiceDeliveryManager (hands-on technical) Are you an IT Service Desk Manager or Team Lead looking for an opportunity to progress your career moving into an IT ServiceDeliveryManager role? Or maybe you have experience leading an IT servicedelivery function but want to stay hands-on technical. This small but impressive Vauxhall-based company is looking for the right person who is equally comfortable with discussing cyber security with the CEO, working with the Head of IT to develop, maintain and deliver IT service strategy … offices in Vauxhall and 1 day/week at home. Current technical support skills and experience Substantial experience delivering services through Office 365 IT ServiceDelivery leadership Implementing IT service management processes and tools (ITIL) Managing IT suppliers, ideally across multiple countries or regions Working in fast More ❯
their true authentic selves at all times, because that’s when real creativity happens. The role We are looking for an experienced and driven ServiceDeliveryManager (SDM) to join our team, with a specific focus on supporting our ITAM & Digital Supply Chain customers. As an SDM … you will be a key player in ensuring the seamless end-to-end delivery of services while maintaining a sharp focus on customer satisfaction and service quality. You’ll work closely with cross-functional teams, track performance metrics, and proactively resolve issues to elevate service excellence. In … this role, you will be the main point of contact for clients, forging strong relationships and continuously refining service strategies to align with their evolving needs. Your expertise will directly contribute to the growth of the business, ensuring the delivery of high-quality services that exceed client expectations. More ❯
their true authentic selves at all times, because that’s when real creativity happens. The role We are looking for an experienced and driven ServiceDeliveryManager (SDM) to join our team, with a specific focus on supporting our ITAM & Digital Supply Chain customers. As an SDM … you will be a key player in ensuring the seamless end-to-end delivery of services while maintaining a sharp focus on customer satisfaction and service quality. You’ll work closely with cross-functional teams, track performance metrics, and proactively resolve issues to elevate service excellence. In … this role, you will be the main point of contact for clients, forging strong relationships and continuously refining service strategies to align with their evolving needs. Your expertise will directly contribute to the growth of the business, ensuring the delivery of high-quality services that exceed client expectations. More ❯
Salesforce ServiceDeliveryManager London Bridge Up to 88,000 Hyde is looking to recruit a Salesforce ServiceDelivery Manager. As a Salesforce ServiceDeliveryManager, you will lead cross-functional and diverse teams of technical resources, managing both in-house teams … and business deliverables. You will work closely with Project Management, Technical Services, and Internal Business Partners to oversee system integrations, scheduling of deliveries, and service performance. Hyde is a leading provider of affordable homes, dedicated to helping people access safe and high-quality housing. With a strong focus on … community impact, we work to create sustainable, thriving neighbourhoods while supporting our customers build better futures. Duties of a Salesforce ServiceDeliveryManager: Lead and manage technical teams, ensuring effective scheduling, integration, and coordination with delivery managers. Oversee people management, including engagement, coaching, and performance management. More ❯
Salesforce ServiceDeliveryManager London Bridge Up to £88,000 Hyde is looking to recruit a Salesforce ServiceDelivery Manager. As a Salesforce ServiceDeliveryManager, you will lead cross-functional and diverse teams of technical resources, managing both in-house teams … and business deliverables. You will work closely with Project Management, Technical Services, and Internal Business Partners to oversee system integrations, scheduling of deliveries, and service performance. Hyde is a leading provider of affordable homes, dedicated to helping people access safe and high-quality housing. With a strong focus on … community impact, we work to create sustainable, thriving neighbourhoods while supporting our customers build better futures. Duties of a Salesforce ServiceDeliveryManager: Lead and manage technical teams, ensuring effective scheduling, integration, and coordination with delivery managers. Oversee people management, including engagement, coaching, and performance management. More ❯
Salesforce ServiceDeliveryManager London Bridge Up to £88,000 Hyde is looking to recruit a Salesforce ServiceDelivery Manager. As a Salesforce ServiceDeliveryManager, you will lead cross-functional and diverse teams of technical resources, managing both in-house teams … and business deliverables. You will work closely with Project Management, Technical Services, and Internal Business Partners to oversee system integrations, scheduling of deliveries, and service performance. Hyde is a leading provider of affordable homes, dedicated to helping people access safe and high-quality housing. With a strong focus on … community impact, we work to create sustainable, thriving neighbourhoods while supporting our customers build better futures. Duties of a Salesforce ServiceDeliveryManager: Lead and manage technical teams, ensuring effective scheduling, integration, and coordination with delivery managers. Oversee people management, including engagement, coaching, and performance management. More ❯
ServiceDeliveryManager, Data Centres ServiceDeliveryManager, Data Centres Solicitar remote type On-site locations London, GBR time type Full time posted on Publicado hace 2 días job requisition id REQ419113 JLL empowers you to shape a brighter way . Our people at … re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Job Title: ServiceDeliveryManager, Data Centre Job Description: As a Data Centre ServiceDeliveryManager, your primary responsibility will be to … efficiency of all systems, equipment, and processes within the data centre. You will also manage a team of technicians and engineers to deliver exceptional service to clients and ensure adherence to best practices and industry standards. Responsibilities: Data Centre Operations: Manage and oversee the operation, maintenance, and repair of More ❯
technology, we want you to fast-forward your career at Comcast. Job Summary We are seeking a skilled individual with experience and expertise in servicedelivery and a broad appreciation of the technology our customers utilize to join our team in London. In this role, the ServiceDeliveryManager will manage the customers' overall operational expectations and requirements. This will entail working with cross-functional groups from development to operations and consulting services to sales to ensure work is prioritized and managed, and to ensure and lead full communication with the customer. The ServiceDeliveryManager will help train and mentor within the company and assist in accomplishing organizational goals. This individual is expected to have a firm grasp on customer satisfaction, project management concepts, service-level management, and escalation processes and procedures. Core Responsibilities Establish and lead customers' overall More ❯
solutions. That’s where you come in…. Position Description Due to expansion and company growth we are seeking a highly skilled and motivated ServiceDeliveryManager to oversee the delivery of data centre cooling equipment services in the Heathrow area. The ideal candidate will be … responsible for ensuring the efficient and effective delivery of cooling solutions, maintaining high standards of customer satisfaction, and managing client relationships. Key Responsibilities Service Management: Oversee the delivery of cooling equipment services to data centres, ensuring compliance with service level agreements (SLAs) and operational level agreements … OLAs). Monitor and manage service performance, implementing improvement activities as necessary. Take ownership of critical incidents, coordinating with resolution teams and communicating effectively with stakeholders. Client Relationship Management: Develop and maintain strong relationships with clients, understanding their needs and addressing service-related concerns. Conduct regular serviceMore ❯
Join us in this role where you’ll work within our IT ServiceDelivery Management team, focusing on ensuring high customer satisfaction, stable operations, and continuous improvements by continuously engaging in close dialogue with our global stakeholders. As part of building relationships with the Ørsted business and our … anchoring issues in our agile Product Lines. Ultimately, you will be instrumental in connecting the Ørsted business with IT. Welcome to Center of Excellence ServiceDelivery Management You’ll be part of our global ServiceDelivery Management team where you, together with your colleagues, will be … a part of a cross-functional, global team consisting of servicedelivery managers and service transition managers. As part of the global team, your focus area will be on UK operational hubs at the west coast in collaboration with colleague taking care of the east coast and More ❯
ServiceDeliveryManager to work within one of the most progressive private equity houses/investment managers in the Financial Services sector. Since their inception 50 years ago they have gained a march on their competition by being early pioneers in the green energy sector. The ServiceDeliveryManager role involves monitoring servicedelivery, managing comprehensive and cost-effective service level agreements, and developing strategies that align with the strategic needs of the organisation. This role will be based in the City for 4 days per week, with 1 day remotely … and the package includes a very generous bonus and the full range of banking benefits. Required Experience: Successfully led a team to strategy, transforming Service Management to best practice maturity levels, resulting in highly reliable technology infrastructure and efficient services that provide high levels of customer satisfaction. Solid skills More ❯
Hi, This is Abdul from ConSol Partners. One of my client's in London is hiring for a ServiceDeliveryManager . Below are the job details. Please send a copy of your CV if you would like to apply. Title: ServiceDeliveryManager Location: London Duration: Contract length through to 31st March 2026 Job type: Hybrid (2/3 days in the office every week) The ServiceDeliveryManager will be responsible for supporting the execution of tasks relating to deliverables for large scale outsourcing vendors and longer-term … opportunities on internal service centres. Responsibilities: Support transition of services into an operational state working with internal stakeholders and vendor. Supporting the vendor to meet obligations on connectivity, transition, and implementation. Support drafting SoW’s and supporting functional leads in transposing their requirements to contractual terms. Coordinating with business More ❯
Date: 30/04/2025 Job Category: IT Business Unit: Information System and Change Directorate Job Introduction What you’ll do As a ServiceDeliveryManager, you will lead Notting Hill Genesis’ IT support operations, ensuring seamless servicedelivery that empowers our teams to … Asset & Vendor Coordination: Oversee IT asset management and liaise with third-party providers to ensure seamless system support and compliance. Continuous Improvement: Refine IT servicedelivery through data-driven insights, ensuring alignment with NHG’s operational and regulatory requirements. The ideal candidate We believe great service starts … we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organization. We’re seeking a ServiceDeliveryManager who blends technical expertise with inspirational leadership. You’ll bring: ITIL Foundation certification (or higher) and a strong IT technical More ❯
Department: Delivery Location: Home based, UK Reports to: Apprenticeships Director Hours: 37.5 per week Contract type : Fixed Term, 12 months Salary: (Depending on experience) Role Overview The ServiceDeliveryManager is responsible for overseeing the performance and success of a learner occupancy of 500+ learners, ensuring … and Data Mentors, each responsible for a caseload of learners, providing strategic oversight and driving interventions when learners require additional support. In addition, the ServiceDeliveryManager plays a crucial role in liaising with employer partners, addressing challenges that may impact learner progression, and working closely with … of issues impacting learner success. Provide rapid response and solutions to internal escalations, working across departments to resolve concerns effectively. Strategic & Operational Leadership Ensure servicedelivery meets agreed SLAs and proactively contribute to improving processes and outcomes. Champion a culture of continuous improvement, identifying, leading, and guiding internal More ❯
IT ServiceDeliveryManager - London, city International Law Firm require an IT ServiceDeliveryManager to manage a small IT team of first and second line support specialists and also 1 Senior service desk analyst. The role holder will lead the team, ensuring … that service across the department is delivering to the needs of the Firm and aligned with ITIL methodology. The ServiceDelivery Lead will take the lead in ensuring good working relationships within the broader Technology team (Applications, Infrastructure and Training). The role will be responsible for More ❯
IT ServiceDeliveryManager - London, city Hybrid - 65-70k + Bens International Law Firm require an IT ServiceDeliveryManager to manage a small IT team of first and second line support specialists and also 1 Senior service desk analyst The role … holder will lead the team, ensuring that Service across the department is delivering to the needs of the Firm and aligned with ITIL methodology. The ServiceDelivery Lead will take the lead in ensuring good working relationships within the broader Technology team (Applications, Infrastructure and Training). More ❯
health-related solutions. Join our multinational team of intelligent, motivated, and collaborative people, and help us make financial protection accessible to all. The Technical ServiceDeliveryManager role is accountable for the fully embedding Omnilife’s Customer management framework, customer strategy, operations strategy, policies, and business standards … play a vital role in developing and embedding an outcome-focused learning and continuous improvement culture across the Omnilife operations team. Responsibilities The Technical ServiceDeliveryManager will ensure that Omnilife delivers on its customer promises and operates efficiently, whilst also protecting the integrity and effectiveness of … Omnilife’s Operational Risk and Control environment. Service Technical Delivery Provide subject matter expertise, deliver training, coaching and guidance on areas such as: Omnilife’s current and future products, their regulatory framework, policy terms and conditions Customer service operations and communications expectations and best practices Conduct risk More ❯
