1 to 25 of 47 Service Delivery Jobs in the East Midlands

The Role: Service Delivery Team Leader To work as part of the PIB management team to lead a team of remote Service Delivery Handlers providing support and assistance to the Account Handlers with their day-to-day client service and account broking. To drive the … performance of the Service Delivery Handlers, whilst ensuring staff engagement and delivering solutions to problems. Reporting into the Head of Service Delivery, the Service Delivery Team Leader will lead the Service Delivery handler team. Working to provide outstanding customer service through … process improvement. Will be KPI driven to ensure the teams success and always put the client at the heart of what you do. The Service Delivery team will play a key role in the future of client service delivery at PIB, underpinning the service excellence more »

Customer Service Engagement Advisor Northampton (hybrid 3 days in 2 days out) Salary is 27k-33k (Depending on experience) Skills: Service Delivery, KPI, SLA, Service Desk, ITIL, M365, Azure, IT Support, 1st line, Cloud, stakeholder management,Customer Service. We're on the hunt for a Customer … Service Engagement Advisor, armed with exceptional customer service, organizational, and relationship-building skills. Basic IT knowledge is a must, with familiarity in M365 as a cloud-based licensing software application. Your main gig? Juggling multiple clients' queries, ensuring timely responses within agreed SLA timeframes. You'll be an … integral part of our service delivery team, backed by the Service Delivery Manager. Collaboration is key as you'll work hand-in-hand with other departments to ensure seamless alignment of our service delivery function with our clients. This role thrives on reactivity, calling more »

Service Delivery Coordinator Location : Bilsthorpe, Newark, NG22 8UA, UK Salary : Competitive + Benefits Contract : Permanent, Contract Hours : Part-time - 20 hours per week Benefits : A competitive salary in a growing company committed to our people. 29 days holiday incl. bank holidays. Holidays increase with length of service. Hybrid … cinema, shopping and many more Life Insurance (3 times salary). Employee Assistance Program. Bike2Work scheme. Free on-site parking. Enva is a full-service and leading provider of recycling and resource recovery solutions, with locations across the United Kingdom and Ireland. We have an opportunity for a Service Delivery Coordinator to join our Customer Experience Team. Service Delivery Coordinator - The Role : To boost the overall customer experience by ensuring that all Enva services are delivered seamlessly, on time, within budget and with a customer centric approach with every interaction. Service Delivery Coordinator more »

Position: Service Delivery Manager Location: Corby (Hybrid) Salary: £48,000 - £60,000 About the Role: We are recruiting on behalf of a prominent charity seeking a dedicated Service Delivery Manager to join their IT team. In this role, you will oversee a team of four, ensuring … the efficient delivery of IT services across the organization. Your expertise in ITIL and JIRA will be crucial in managing and improving service processes. Key Responsibilities: Lead and mentor a team of four direct reports. Manage and optimize service delivery processes using ITIL frameworks. Utilize JIRA … for issue tracking and project management. Collaborate with various departments to ensure seamless IT service support. Monitor service performance and implement improvement plans. Requirements: Proven experience as a Service Delivery Manager. Strong knowledge of ITIL best practices. Proficiency in JIRA. Excellent leadership and communication skills. Ability more »

Position: Service Delivery Manager Location: Corby (Hybrid) Salary: £48,000 - £60,000 About the Role: We are recruiting on behalf of a prominent charity seeking a dedicated Service Delivery Manager to join their IT team. In this role, you will oversee a team of four, ensuring … the efficient delivery of IT services across the organization. Your expertise in ITIL and JIRA will be crucial in managing and improving service processes. Key Responsibilities: Lead and mentor a team of four direct reports. Manage and optimize service delivery processes using ITIL frameworks. Utilize JIRA … for issue tracking and project management. Collaborate with various departments to ensure seamless IT service support. Monitor service performance and implement improvement plans. Requirements: Proven experience as a Service Delivery Manager. Strong knowledge of ITIL best practices. Proficiency in JIRA. Excellent leadership and communication skills. Ability more »

culture, processes, business models & technologies of the internet era to respond to people's raised expectations" [Tom Loosemore's definition of Digital]. The Service Desk Manager is responsible for the operation and delivery of the digital support services function. The post holder will contribute to Service Delivery policies and processes based on the IT Infrastructure Library (ITIL) framework. The post holder will be responsible for the leadership and effective management of the ICT Service Desk teams, contributing to provision of 24x7x365 ICT support for the Group. Please be aware the vacancy may be … closed early if receive lots of applications. Main duties of the job The role also provides critical support to the delivery of major service initiatives, required by the Group. This will include: A senior member of the ICT team leading a team of skilled Technology support and delivery more »

IT Service Delivery Manager/Support Manager 2 days per week in Chesterfield, 3 days per week remotely Inside IR35 Gerrard White is currently seeking an IT Service Delivery Manager/Support Manager for an initial three month contract term for one of the UK's … available for work for the next three months. The role will be based within the Infrastructure Team focusing on running the team and department, service delivery management, asset management as well as overseeing a 24*7 monitoring team. Suitable candidates must have demonstrable experience within a similar infrastructure … service delivery/support management role. more »

Service Delivery Manager Our Role As a Service Delivery Manager, you will manage the safe and efficient replacement of Gas mains within EM CMO delivery of works programmes for your business unit. You will be responsible for a working environment, which ensures the achievement of … leadership ensuring that the work is delivered safely, on time, within budget and to our Clients expectations. In addition to Health and Safety, customer service is critical. You will ensure that work is carried out in a manner which meets or exceeds customer expectations and adopts a right first … leadership skills to genuinely care about the ratings customers give of Network Pluss services. Key Responsibilities We are looking for someone to manage the Service Delivery Supervisors for your business unit to ensure that all work carried out reaches the required levels of safety and technical policies and more »

The Service Desk Apprentice is at the beginning of the ICT journey. A developmental role which through both formal and informal training, will progressively increase in responsibility towards the delivery of a Service Desk function to agreed service levels, performance indicators, targets and objectives as determined … by Service Level Agreements. Duties To undertake training as deemed fit for the role To be shadowed/mentored by other members of the ICT team to enable knowledge transfer To meet agreed milestone of development and to seek to increase in confidence and ability in provisioning ICT service delivery Assist in the problem solving ICT Service Desk incidents and service requests Developing to perform ICT Service Desk function to ITIL standards and Service Levels Support the ICT Service Desk for the day to day delivery of all Company and Client more »

The Role: Service Delivery Team Leader To work as part of the PIB management team to lead a team of remote Service Delivery Handlers providing support and assistance to the Account Handlers with their day-to-day client service and account broking. To drive the … performance of the Service Delivery Handlers, whilst ensuring staff engagement and delivering solutions to problems. Reporting into the Head ... more »

Job summary An exciting opportunity has arisen for a dedicated pharmacist post to lead, manage and deliver the pharmacy service for clinical trials at NUH. Your focus will be on a wide range of clinical specialities (outside of cancer), working as part of the established pharmacy clinical service … technician-supported clinical trials teams and in close liaison with the clinicians and research teams . The post holder will also contribute to the delivery of a specialist clinical pharmacy service to NUH patients. This role will support the Principal Pharmacist R&I in the development of the … pharmacy clinical trials service, increasing the portfolio of early-phase clinical trials and advanced therapy investigational medicinal products research. You must be able to work accurately under pressure, use your own initiative, and be able to plan and manage your own workload and that of others. You will be more »

of technical support to clients & colleagues, including issues relating to hardware, software & the cloud. Role First point of contact for all ICT incidents and service requests, providing a customer focused ICT first/second line support service. Assess all incidents and requests; record them in the ICT service …/problem management, change control, process and systems procedures to aid in the effective running of the systems and the services Contribute to the delivery and development of the ICT service to support the Group’s objectives. Keep up to date with IT and share your knowledge to … of all Group’s ICT Policies and ICT legislations including the Data Protection Act, Computer Mis-use Act Other duties as requested by the Service Delivery Team Leader/Service Delivery Manager. Keep the ICT management team informed of any irregularities, potential risks or system failures more »

issues relating to hardware, software & the cloud. What you will do in your working day First point of contact for all ICT incidents and service requests, providing a customer focused ICT first/second line support service. Assess all incidents and requests; record them in the ICT service …/problem management, change control, process and systems procedures to aid in the effective running of the systems and the services Contribute to the delivery and development of the ICT service to support the Groups objectives. Keep up to date with IT and share your knowledge to implement … advocate of all Groups ICT Policies and ICT legislations including the Data Protection Act, Computer Mis-use Act Other duties as requested by the Service Delivery Team Leader/Service Delivery Manager. Keep the ICT management team informed of any irregularities, potential risks or system failures more »

an additional 30% when working Monday to Friday evenings and 45% working weekends. Generous annual leave entitlement & NHS Pension we also honour NHS continuous service bring your entitlement with you! Main duties of the job The role will play an integral part of the urgent care team providing real … time coordination of the operational shift. Additional responsibilities are to provide a smooth and efficient running of the service, capturing patient information, maintaining delivery performance of the service in line with key KPIs & Quality assurances and ensuring compliance with standards in line with agreed policies and procedures. … from diverse audience representing the communities we continue to serve. We proudly embrace forces-friendly practices and dedicate unwavering support to our Veterans/Service Leavers; Reservists; Cadet Force Adult Volunteers and military spouses/partners, fostering a workplace that values their unique skills and contributions. Job description Job more »

their client base, managing all interactions to guarantee swift and proficient resolution. You should have a minimum of 2 years experience in a customer service role within an IT environment, and preferably experience working in an MSP. Responsibilities of the Technical Account Manager: - Oversee and regulate the collective inbox … management or relevant stakeholders as needed. - Maintain meticulous records of client engagements and resolutions to ensure transparency and answerability. - Collaborate with the Head of Service Delivery to devise and implement superior standards for client support and service delivery. - Proactively spot avenues for process enhancement and augmenting the … client journey. - Engage in training and development activities to improve proficiency in service delivery and client relations. To discuss this opportunity further, APPLY NOW for a confidential conversation with your VIQU Consultant. For additional information, contact Katie Dark at (url removed). If you refer someone ideal for more »

About the role Reporting to the Operations Director, the Head of Managed & Professional Services will be responsible and accountable for the successful delivery of all contracted services, and for fulfillment of all Professional Services engagements, ensuring that customer satisfaction and quality remain paramount. The role must work closely with … sales colleagues to ensure that there is a holistic approach to the end to end services that our customers receive, whilst also continually driving service and quality improvements. Key duties and responsibilities are : Creating and driving the strategic direction for Managed & Professional Services Ensuring that services meet all statutory … all Managed & Professional Services Establish SLA’s, OLA’s and KPI’s to manage the performance of internal resources, shared services and 3rd party service providers Drive continuous, measurable Service Improvement and Development Plans Identify operational risks to services and projects, ensuring mitigation actions are recorded and delivered more »

new Mobile Key Technician . Responsible for key programming, cutting, and vehicle entry services, this role involves both on-the-road and head office service delivery and ensuring exceptional customer satisfaction. Mobile Key Technician Nottingham, NG15 0EB On-the-road plus head-office service delivery … Technician, Mobile Key Technician, Automotive Key Technician, Key Assist Technician, Mobile Auto Locksmith, Automotive Locksmith, Key Programming, Key Cutting, Key Programmer, Key Cutter, Field Service Engineer, Vehicle Key Technician. more »

role is a hybrid mix of regular site and office attendance, alongside agile home working. Within this role, you will be part of the Service Delivery Team dedicated to depot capitol delivery in the Midlands. This role plays a pivotal part in supporting the local economy making … we manage and the way it connects millions of lives every year. What Youll Be Leading On: Managing the development of the design and delivery of Capitol delivery projects, developing and establishing project plans, and reporting on project health, progress and variances at appropriate review points. Commissioning and … managing the performance of delivery partners, ensuring that project objectives and requirements are clearly understood. Identifying and evaluating efficiencies, risks, issues, dependencies and constraints associated with the project, escalating where appropriate and developing, agreeing and implementing solutions. Compliance with relevant health and safety legislation, including CDM Regulations 2015, and more »

Our Customer Service Centre is currently seeking to recruit a Lifeline Customer Service Centre advisor. You will receive an excellent salary of £26,943 (inc a shift allowance) plus some great benefits We are looking for positive, motivated individuals who are passionate about delivering excellent customer service. You … will work as part of the current 24/7 Lifeline monitoring Customer Service Centre team, being the first point of contact for customers for monitoring all alarm systems installed in LHPs Sheltered Housing Schemes, Telecare equipment installed in customers homes and alarm equipment for external contracts, also providing … by LHP 24 holiday days a year (plus bank holidays) which will increase by 1 day per year for the first five years of service The ability to earn additional holiday days through full attendance Mental Health First Aiders across the business, lets be there for each other! Career more »

This new CoE will define the support strategies, models and ways of working to ensure that the Digital platforms are supported by high quality service delivery and continuously drive performance. Benefits Include: Hybrid Working (3 days office based) Car/Allowance Bonus Flexible benefits package I am keen … the Director of Technology, and working with other CoE leads, you will be a key part of the Digital Technology leadership group to ensure delivery of a clear technology strategy aligned to the corporate vision. Line manage a team including performance management and the development and retention of the … team. Resource, recruit and operate a new Digital Support CoE to include capabilities around service and incident management, vendor management, 1st line and 2nd line support Create service strategy for digital technologies to include; service levels, incident prioritisation and resolution times, major incident management framework, business/ more »

functions. You will be committed to the development of others and of yourself to deliver innovations that impact directly on frontline users enabling the delivery of good patient care. To do this effectively, you will have good communication skills, facilitating links with other support functions and operational teams. You … will need excellent organisational and problem-solving skills being able to plan, schedule and coordinate the delivery of multiple workstreams. For further details on this role please contact: Simon Kelshaw, Head of Digital at simon.kelshaw@nhs.net Generative AI Applications will be dismissed and will not support your progression to … post holder must have the ability to travel countywide or further afield at short notice. Main duties of the job 1. To lead the delivery and day to day management of the relevant aspects of the Digital Health Team's function, including software development (Dev Ops), EPR development and more »

cinema, shopping and many more Life Insurance (3 times salary). Employee Assistance Program. Bike2Work scheme. Free on-site parking. Enva is a full-service and leading provider of recycling and resource recovery solutions, with locations across the United Kingdom and Ireland. Due to continuous growth, we have an … Specialist Waste Limited. Leading the Supply Chain and Broker teams, this role will drive the performance and engagement of the supply chain focused on service delivery and mobilisation of new services. Head of Brokerage - Key Responsibilities : Health & Safety and Environmental Compliance - Ensure that the highest standard of health … Planning, development, and implementation of the brokerage strategy for the business; responsible for continually reviewing the strategy, updating and revising as necessary. - Expand brokerage service lines to diversify service offering and increase customer retention. - Support the development and improve customer management information and reporting to best in industry. more »

the job This role will work across the adult inpatient and urgent care divisions to support clinical services, monitor performance management, and achieve efficient delivery of clinical services. Duties include: Leading the divisional requirements for business intelligence, including data quality. Interacting with clinical and corporate services to meet the … population needs, new national agendas, and emerging legislation changes, ensuring the organisation remains informed and compliant. Facilitate high-quality business analysis in collaboration with service teams and corporate colleagues, to support good performance management and the delivery of clinical services. Lead the divisional requirements for business intelligence, including … to the development of insightful and meaningful stakeholder relationships. Work with divisional, corporate, and commissioning colleagues, as well as seeking out the voice of service users and carers, to understand and develop new business in line with national policy and local needs. Work with services to monitor planned versus more »

This new CoE will define the support strategies, models and ways of working to ensure that the Digital platforms are supported by high quality service delivery and continuously drive performance. Benefits Include: Hybrid Working (3 days office based) Car/Allowance Bonus Flexible benefits package I am keen … the Director of Technology, and working with other CoE leads, you will be a key part of the Digital Technology leadership group to ensure delivery of a clear technology strategy aligned to the corporate vision. Line manage a team including performance management and the development and retention of the … team. Resource, recruit and operate a new Digital Support CoE to include capabilities around service and incident management, vendor management, 1st line and 2nd line support Create service strategy for digital technologies to include; service levels, incident prioritisation and resolution times, major incident management framework, business/ more »

Leicester £60 - £70,000 per annum We are recruiting for an M&E Technical Services Manager based in Leicester to take control of asset, service and contract operations on a key shopping centre contract in the region. This will include maintenance audits as well as engineering project management activities. … as part of client account management. • Manage the agreed forecasts and personal financial targets. • Undertake feasibility studies and then tender and project manage the delivery of renewable energy • Manage internal and external relationships including Client, local authorities, service providers and statutory bodies. • Establish value for money strategies for … energy management support & advice to the Asset services team Nationally, including support deploy training for property management & facilities management. • Co-ordinate with other internal service lines to share knowledge and create alignment in service delivery • Manage asset level legislative and regulatory risks current and future planning across more »