1 to 25 of 175 Service Delivery Jobs in London

Job Title: IT Service Delivery Lead Location: Hybrid (we’re in North Greenwich, London, UK) Start Date: ASAP Salary: GBP £50k Conducttr is an exciting start-up at the forefront of crisis exercising, combining storytelling with our proprietary mixed-reality gaming engine. If you thrive in diverse technical … complex problems, and are comfortable both behind the keyboard and interacting with clients, we’d love to hear from you. Job Overview The IT Service Delivery Lead ensures the smooth operation, performance, and continuous improvement of Conducttr's SaaS services and on-premise solutions. This role is ideal … for a technical professional with a strong foundation in Linux systems, SaaS monitoring, and performance optimisation, combined with the ability to manage service delivery processes and technical change management. You’ll bridge technical expertise with service delivery, driving improvements and ensuring our systems align with customer more »

Service Delivery Analyst | ITIL | FinTech Software Company Salary: Circa £50k-£68k with a 15% bonus Hybrid Working: once a week in London (high flexibility on this) I’m looking for a Senior Service Delivery Analyst to join a leading FinTech firm specialising in SaaS products that … London, this company is a key player in financial technology. The Role: You’ll be joining an immediate team of 3 (Head of IT Service and Applications, IT Service Manager, IT Operations Manager) to assess the current IT service structure, which includes both an MSP (Panoptics) and … the internal team. My client needs a Senior Service Delivery Analyst who understands what “good” looks like from a service and ITIL perspective. You’ll handle major incidents, lead the Change Advisory Board, conduct problem analysis, and collaborate with the MSP to enhance IT service delivery. more »

Service Delivery Manager - £440 per day via Umbrella - 3 months - London (Hybrid) - SCC Flex Contract We are seeking a Service Delivery Manager who will act as a key resource in the rollout of Windows 11, ServiceNow, and Intune while ensuring the smooth operation of BAU activities. … Your responsibilities as the Service Delivery Manager : Windows 11 Rollout: Provide technical inputs and recommendations to optimize the Windows 11 deployment, focusing on user experience, readiness, and risk mitigation. ServiceNow Implementation: Offer insights into the integration of ServiceNow with EUC (End User Computing) processes to improve incident management … and enhance self-service capabilities for end-users. Intune Implementation: Deliver guidance on device management, compliance policies, and user protection to facilitate the seamless deployment of Intune. BAU Support and Improvement: Actively support the BAU team in analysing ongoing service issues, identifying automation opportunities, and driving continuous improvement more »

We are seeking an experienced Service Delivery Manager – Audio Systems Integration to oversee the successful delivery, performance, and management of system integrations between Bauer Audio’s CRM, sales, finance, and broadcast platforms. The role focuses on ensuring the seamless system integration across multiple regions while maintaining scalability … service quality, and effective collaboration with third-party vendors and internal teams. This is a critical role that involves managing cross-functional and cross-country integration projects, overseeing the entire service delivery process, and acting as the primary point of contact for integration performance and integration vendor … owner for all Bauer Audio integration-related matters. Develop and manage the enterprise integration strategy between CRM, sales, finance, and broadcast systems. Oversee the delivery and performance of integration services, ensuring all SLAs and KPIs are met. Manage Collaborate with third-party integration vendors to ensure successful service more »

What the Hiring Manager says . ICG is seeking a dynamic leader to join our Corporate Technology Services (CTS) team. As the Head of Service Delivery, you will be responsible for shaping a team that can support ICG's continued growth whilst instilling a culture of quality first … service excellence. You will be working in an agile and fast-paced environment, shaping and leading a geographically dispersed team. The ideal candidate will possess a high degree of commercial acumen and be comfortable tightly managing large operational spend and project budgets. Summary of our opportunity ICG are looking … for an experienced service delivery professional to join our team. Primarily based in London, this role has responsibility for the day-to-day leadership and oversight of our primary global outsourced services - IT Service Desk, Facilities Management and Real Estate functions, ensuring the services provided to ICG more »

Arthur is partnered with a Global Insurance Company who is hiring a Head of Underwriting Service Delivery. This newly established role is part of the COO function, and the Service Delivery team is crucial in supporting various business lines within their London-based Underwriting team, while also … over the services they provide. This exciting opportunity allows the successful candidate to take on the role of end-to-end process owner for service delivery, playing a pivotal part in enhancing the operational resilience of the Operations function. Day to day you will be responsible for: Creating … and executing service delivery strategies, along with operational plans and processes, that align with the organisation's overall objectives. Establishing and leading a high-performing service delivery team, making staffing decisions based on demand and service usage. Leading ongoing improvements to service delivery more »

On behalf of The Government Property Agency, we are looking for a Deputy Director for Workplace Service Delivery - (INSIDE IR35) for a 6 month contract based in London - (Role will be predominantly based in Whitehall Campus with occasional regional visits) The Government Property Agency is an Executive Agency … of the cabinet office. It is changing the way the Civil Service works and is at the forefront of Government's transformation agenda; reshaping the relationship civil servants have with their place of work. The Agency is central to the delivery of key Government policies including moving … Civil Service roles out of London by 2030 and tackling climate change by contributing to the Net Zero agenda. To do this we are delivering a major change programme across the UK and consolidating our portfolio in order to save £1.4 Bn over 10 years. Beyond the bricks and more »

Technical Production Service Delivery Manager (London, UK) We are seeking a full time Technical Production Service Delivery Manager to work onsite at our clients offices in London. Using your skills and experience working within a Managed Service environment you will help deliver success and quality … that you oversee. You will develop and enable your direct reports across EMEA, to in turn develop and enable their own teams to deliver service excellence, playing a significant role in reporting this success through the creation and delivery of regular service review presentations. Being a point … of contact for client Service Owners will be a key part of your role so it is essential that you are able to build good partner relationships. Who We Are A wholly owned subsidiary of System One Services, The Dreamtek Group is a fully integrated production company offering a more »

Role: Incident Problem & Change Analyst Location: London (On site) Duration : Permanent Key Essential Skills: Service delivery background with strong Incident and Problem management expertise Good understand of ITIL processes. Good knowledge of IT infrastructure systems. Proficient with creating and producing reports via excel Excellent Communicator, able to articulate … at all levels. Articulate approach to workload management and holding people to account on delivery Ability to enforce and navigate the change control processes Strong stakeholder management Knowledge of investment banking/trade flows. 5+ years working experience in an investment bank environment Key Activities: Manage business impacting incidents … from start of incident until service restoration. Perform Problem Management for all managed incidents. Policing the end-to-end Change tickets. Working at the client site in London. The team covers the hours between 07:00 and 18:00 Monday to Friday onsite. There is also an on-call more »

Head of D365 Support & Operations – D365 Support, D365 Operations, Microsoft Dynamics 365 F&O, Service Model Design, Service Transition, Managed Service Delivery, ITIL, ERP Support Operations, Global ERP, Multi-instance ERP, Microsoft Evergreen Updates, Service Delivery Management, Release Management, Change Management, Continual Improvement, Leadership … Benefits Our leading end-user client is seeking an experienced Head of D365 Support & Operations to lead the definition and transition to a global service model for Microsoft Dynamics 365 Finance & Operations (D365 F&O) across multiple global instances. This role is critical in harmonizing ERP systems worldwide and … ensuring the delivery of robust, stable, and compliant services. This position will be based out of the London office on a hybrid basis. A highly competitive salary and package is available, along with the opportunity to guide one of the largest D365 F&O programmes set to start this more »

We are seeking an experienced Service Management Lead to join a huge transformation project in an Energy Supplier Company. This role is critical in acting as the lead in Service Management where you will focus on look at the breadth and ongoing enhancement of ITSM processes. Your Role … As a Service Management Lead, you will focus on the strategic direction, governance, and ongoing enhancement of IT Service Management (ITSM) processes, with a focus on ITIL Service Design, Service Transition, and the IT Service Management Office. Your Responsibilities: Act as the primary liaison between … the external stakeholders/suppliers and IT Service Delivery, representing IT to the business and advocating for business/end-user needs within IT Service Delivery. Manage business expectations and report on service performance, ensuring alignment with agreed SLA’s, OLA’s, and XLA’s. Lead more »

Job summary Medefer providing a virtual outpatient service to deliver faster, better care for patients Medeferis an innovative CQC registered healthcare provider that aims to transform the way that healthcare is delivered by enabling healthcare systems to provide patients with the best healthcare experience - timely, efficient, and effective. We … have a vacancy within our new Service Delivery team for a Service Manager. You will be responsible for the day-to-day management of the Service Delivery team, ensuring the service to patients is delivered in line with national and local targets. Main duties … of the job As a Service Manager, you will: Support the delivery of a safe, effective, and high-quality service which will include risk management, people management, training delivery, health and safety, resource management, stakeholder engagement and performance management responsibility. Monitor and review patient pathways utilising more »

At Millstream, we are looking for a Service Delivery Executive to support the Head of Service Delivery with all aspects of technical and administrative duties to help ensure that the services provided by all of Millstream’s TPAs meet the required levels, are proactively developed to … effective relationships at all levels with customers and suppliers. Responsibilities: Deal with agent and client enquiries via the telephone and in writing to agreed service standards. Handle queries from sales support, claims handlers, medical screeners and emergency assistance providers. Liaise with the Underwriters to ensure that non-standard and … complex queries are managed and resolved to the satisfaction of our customers. Work with the guidance of the Underwriters and Head of Service Delivery to perform analysis on MI reports to ensure they accurately reflect the current position. Demonstrate an in-depth knowledge of policy cover and the more »

opportunity for an experienced Events Manager to work onsite at our clients office in London. Using your skills and experience working within a Managed Service environment you will help deliver success and quality within the verticals that you oversee. You will develop and enable your direct reports across EMEA … to in turn develop and enable their own teams to deliver service excellence, playing a significant role in reporting this success through the creation and delivery of regular service review presentations. Being a point of contact for client Service Owners will be a key part of … your role so it is essential that you are able to build good partner relationships. Duties & Responsibilities Acts as the point service delivery manager across services, as required (currently EMEA TPG TP Onsite and Offsite). Is a Point of Contact for, and works across, ad hoc projects more »

Service Delivery Manager 👔 InsureTech 📍 London 💵 £90-100k 📦 >20% Bonus, Share Options, Private Medical, L&D Fund, 25 days AL, overseas working Do you want to work for a rapidly scaling InsureTech scale-up who are making big waves in the Premium Finance Space? Do you want to … own the delivery of a brand new platform which is currently onboarding some of the countries biggest Insurance Brokerages? I am partnered with a very exciting InsureTech business who are looking for a Service Delivery Manager to join their rapidly scaling team and take ownership of their more »

office communications in all corners of the world. We are currently looking to recruit a well-motivated Customer Support Technician to deliver exceptional customer service by offering a knowledgeable and proactive service, which is aligned to Ricoh`s Eight Lines of Business and the Customers` requirements, for one …/laptop/patching/LAN/printer/software) in designated customer sites to meet SLA and KPI requirements, ensuring that all incidents, service requests, project work and site maintenance work are effectively supported to ensure sure that the impact and disruption on the IT services are kept … to an absolute minimum & meet contractual requirements. Ensure that excellent levels of customer service are provided to meet the customers’ requirements to maintain high customer satisfaction which will contribute to contract retention and renewal. Ensure that all processes, policies and procedures are followed in line with contractual agreements and more »

and will take ownership of the UK and Europe, managing the Relocation and Global Mobility solutions teams, focusing on delivering all aspects of client service excellence, driving commercial efficiencies, and aligning to support the broader global business needs and deliverables. As the operational Head of Client Services, you will … contribute to the overall business strategy by maximising service levels and controlling costs, as well as building motivated and high-performing teams through effective leadership and management of client services employees. Key Responsibilities include: Oversee, lead and manage the day-to-day running of the client services operation, regularly … evaluating the efficiency and consistency of operational processes, procedures, service strategies and team performance. Build and implement and client service business operations model for Europe that drives team integration and consistency across Global Mobility, Moving & Relocation service delivery. Explore innovative ways to elevate services to clients and more »

Job summary Job Overview Responsible for the EUC team and delivery of the service provided by all EUC team members including the planning, designing, configuration, deployment management, maintenance and 2nd line support of End User Computing devices to ensure availability and consistency of use for the end user. … best practice Digital processes. Main duties of the job Main Duties & Responsibilities Lead on the planning, design, implementation, operation and support of the EUC service in line with the Trust Digital Strategy Lead team members through the provision of leadership, direction and motivation through to objective setting, regular performance … making the environment secure, providing high resilience, best management practice and operational delivery. Ensure all resources are deployed to maximise an efficient and effective delivery of support services to patients and users. Responsibility over own staff for appraisals; sickness absence; disciplinary; grievance matters; recruitment and selection decisions; personal and more »

Savant Recruitment is currently seeking a skilled Technical Service Delivery Manager to oversee and enhance client-facing services within an Azure environment. This role is ideal for someone with a strong background in managing Azure-based services, ensuring the highest standards of performance, security, and client satisfaction. About … shore and off-shore team. The role is hybrid ⅔ days a week in London. Required Experience At least 3 years of experience in a Service Delivery role working with Azure-based services. Understanding of ITIL principles; certification is a plus. Skilled in managing application performance and reporting on … service levels (SLAs). Experience using Azure Security Centre and Microsoft Defender for Cloud. Knowledge of Change Advisory Boards and handling technical/security audits. Ability to write PowerShell scripts for managing Azure resources and accessing the Azure REST API. Azure certification required - minimum Associate level (Expert preferred) in more »

Sr. Systems Technical Program Manager, Kuiper Enterprise Service Delivery DESCRIPTION Project Kuiper is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the … of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity. As a Systems TPM on the Kuiper Enterprise Service Delivery team you will support Proof of Concepts, demos, and tech trials at Executive Briefing Centers (EBCs) and on-site with customers. You more »

Service Director Location: Home-based with frequent travel across the UK The Service Director will report directly to the UK Managing Director and will be responsible for overseeing all aspects of the UK maintenance operations. This role will focus on driving operational excellence, improving efficiency, and ensuring top … tier service performance across a large, geographically dispersed team. The ideal candidate will bring significant experience in managing service operations, particularly in technology-driven optimization, workforce productivity, and fleet management. With full P&L responsibility, the Service Director will be accountable for meeting financial targets including revenue … orders, and margin. The role will involve working closely with financial partners to implement strategic initiatives aimed at boosting productivity, enhancing service delivery, and fostering a lean, high-performance operating environment. What you will be doing: Leadership & Strategy A key member of the UK leadership team, managing a more »

Service Design Lead (DV Security Clearance) Position Description Challenge yourself, change lives and help shape the UK's digital revolution. At CGI, we look to our Service Design Leads to drive change, inspire trust with clients and colleagues, and take responsibility for some of the world's most … practices and ensuring consistency across our teams. This technical, hands-on role requires close collaboration with customers and engineering teams to drive excellence in service design. CGI was recognised in the Sunday Times Best Places to Work List 2024 and has been named one of the 'World's Best … HLC and be able to work from client site 5days a week, located in central London. Your future duties and responsibilities Seeking an experienced Service Design Lead to help introduce and establish Service Design practices across the clients deliverables. • Service Design Implementation: Lead the introduction and integration more »

Valentine Health Partnership, part of Valentine Primary Care Network. The post holder will work with clinical and operational teamsto create a vision to guide service improvements, identify opportunities to make tangible positive transformation, and provide the inspiration, resource and tools to deliver changes in a collaborative way. The post … holder will support this vision to be developed in alignment with ICS strategy. The post holder will plan, coordinate and directly support delivery of transformation activity in general practice within a PCN with a view to improving patient access, staff and patient satisfaction, and the efficiency and sustainability of … general practice services. The post holder will work closely with staff working at practice and PCN level to understand current service models, identify challenges, agree priorities for improvement and then support these to be delivered. Main duties of the job The post holder will develop relationships with ICSs to more »

a boundless impact that transforms your career—and the lives of people across the world. Visit us at UST.com. You Are: The IT Infrastructure Delivery Director will be responsible for overseeing the successful delivery of a highly complex, large-scale IT infrastructure management program. This program will serve … will have extensive experience in delivering IT infrastructure services, with a deep understanding of cloud technologies (primarily Azure), datacentres, networks, end-user computing, IT Service Management (ITSM), and service desks. This role requires a strategic leader who excels in driving operational excellence, managing large teams, overseeing complex transitions … and managing both customer and financial outcomes. As the IT Infrastructure Delivery Director, you will work closely with the senior leadership of both UST and the client to ensure the seamless delivery of IT infrastructure services. You will be accountable for the overall success of the delivery more »

ole Title: Service Delivery Manager Location: London Bridge Role Purpose: Provision of all-round engineering support, maintaining the building infrastructure. Have a detailed understanding of all new or current Building Services systems and contingency procedures within the buildings and complying with the Health & Safety/building codes of … implementation and recording of statutory inspections including accurate recording of fire, access equipment and water hygiene records within their specified folders. Ensure that Specialist Service Provider works are completed, the quality of work is inspected and recommendations are escalated to the Technical Manager Managing shift teams to ensure that …/organisational skills Personal Attributes: Reliable and conscientious Pro-active in achieving the highest standard of operation must be enthusiastic to deliver a good service to the Customer Ability to lead, motivate and direct a small team of technicians/operatives Well-presented and approachable manner Confidence and commitment more »