1 to 25 of 355 Service Delivery Jobs in London

Service Delivery Manager - London Job Title: Service Delivery Location: London Job Type: Full-Time Job Summary: We are looking for a dynamic and results-oriented IT Service Delivery Manager with a proven track record of successfully overseeing the delivery of high-quality IT … services and solutions. Seeking a challenging role where you can leverage your leadership skills, technical expertise, and strategic mindset to drive operational excellence, optimize service delivery processes, and exceed client expectations in a dynamic and fast-paced environment. What will your day to day look like? Service Management: Monitoring and coordinating IT servicedesk functions to ensure optimal service for our clients. Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary. Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for root cause analysis. more »

Role - Service Delivery Manager Location - Fully Remote (Must be UK based) About the Role My client is looking for an experienced and proactive Service Delivery Manager to join their team and take ownership of delivering exceptional service to their clients. This role is ideal for … someone with a strong background in service management within an eCommerce environment, particularly with Shopify expertise. The successful candidate will be responsible for ensuring services are delivered on time, within budget, and to a high standard, while fostering strong client relationships. You'll work closely with internal teams, manage … escalations, and play a key role in driving continuous service improvements. Key Responsibilities Service Delivery Management : Oversee and ensure services are delivered in line with agreed SLAs and client expectations. Client Relationship Management : Build trusted relationships with key client stakeholders to understand their needs and enhance service more »

their true authentic selves at all times, because that's when real creativity happens. The role We are looking for an experienced and driven Service Delivery Manager (SDM) to join our team. As an SDM, you will be a key player in ensuring the seamless end-to-end … delivery of services while maintaining a sharp focus on customer satisfaction and service quality. You'll work closely with cross-functional teams, track performance metrics, and proactively resolve issues to elevate service excellence. In this role, you will be the main point of contact for clients, forging … strong relationships and continuously refining service strategies to align with their evolving needs. Your expertise will directly contribute to the growth of the business, ensuring the delivery of high-quality services that exceed client expectations. What You'll Do: Customer Satisfaction (CSAT): Prioritize customer satisfaction and work to more »

Department and Role Overview: The IT Service Management Lead is responsible for the IT Service Relationship Management, Service Level Management, Service Design and Transition and Service Catalogue Management practices within SMBC EMEA. The role focusses on ensuring that both internal and external, including intragroup and … vendor IT services are being delivered to expectation and developing and defining processes to ensure the smooth management and delivery of IT Services into the EMEA region. IT Service Delivery function plays a critical role within EMEA Technology and is responsible for the processes and technology used … to plan, delivery and support IT services. This function is responsible for ensuring continuous improvement in all IT Service Management Practices providing a rigorous framework for the introduction and evolution of IT Services. The IT Service Management Lead role will oversee the provision of services to clients more »

Sr Analyst III_Service Delivery page is loaded Sr Analyst III_Service Delivery Apply locations GBR - ANY CITY time type Full time posted on Posted 4 Days Ago job requisition id Job Description: Job Title: Senior Analyst - Service Delivery Location: Central London Employment Type … and automation, enabling organizations to operate more efficiently while maintaining security and compliance. Job Description Summary We are looking for a Senior Analyst III - Service Delivery to join our team. This role is critical in designing, deploying, managing, and maintaining infrastructure services and end-user technologies. The ideal … candidate will have a foundational understanding of IT infrastructure and service delivery, with a focus on providing excellent technical support and maintaining operational efficiency. Key Responsibilities Provide technical support for infrastructure services, troubleshooting and resolving issues. Participate in infrastructure deployment and migration projects, supporting implementation activities. Monitor and more »

IT Service Delivery Manager £400 per day (Outside IR35) 6-12 Month Contract | 2-3 Days a Week in London | Hybrid Working 83zero is excited to be partnered with a dynamic and innovative organization at the forefront of its industry, renowned for its commitment to delivering exceptional customer … experiences and driving operational excellence through cutting-edge technology. The Role: As the IT Service Delivery Manager, you will oversee and ensure the efficient delivery of IT services. This hands-on role will focus on managing relationships with third-party service providers, driving continuous service improvements, and ensuring operations remain secure, resilient, and value driven. Your Key Responsibilities: · Manage IT service delivery across the organization, ensuring alignment with business needs. · Drive Service Management & Operations, ensuring SLAs are met and performance is optimized. · Oversee third-party Supplier and Vendor Management, building collaborative more »

protect our business through the innovative and agile use of technology and data. Job Description We are seeking a highly skilled and experienced Network Service Delivery Manager to join our team at Waterside, Harmondsworth, United Kingdom. In this pivotal role, you will be responsible for overseeing the delivery of network services, ensuring optimal performance, and driving continuous improvement initiatives. Provideguidance and mentorship to ensure high-quality service provision from the Network Team Develop and implement service delivery strategies aligned with organisational goals and industry best practices Oversee network implementations, migrations, and upgrades across diverse … client environments Maintain, manage and report on key performance indicators (KPIs) to monitor service quality and drive continuous improvement Monitor the Incident response process, ensure timely and effective resolution of network outages and service disruptions, seeking to understand root cause and assisting with the development and implementation of more »

protect our business through the innovative and agile use of technology and data. Job Description We are seeking a highly skilled and experienced Network Service Delivery Manager to join our team at Waterside, Harmondsworth, United Kingdom. In this pivotal role, you will be responsible for overseeing the delivery of network services, ensuring optimal performance, and driving continuous improvement initiatives. Provide guidance and mentorship to ensure high-quality service provision from the Network Team Develop and implement service delivery strategies aligned with organisational goals and industry best practices Oversee network implementations, migrations, and upgrades across … diverse client environments Maintain, manage and report on key performance indicators (KPIs) to monitor service quality and drive continuous improvement Monitor the Incident response process, ensure timely and effective resolution of network outages and service disruptions, seeking to understand root cause and assisting with the development and implementation more »

protect our business through the innovative and agile use of technology and data. Job Description We are seeking a highly skilled and experienced Network Service Delivery Manager to join our team at Waterside, Harmondsworth, United Kingdom. In this pivotal role, you will be responsible for overseeing the delivery of network services, ensuring optimal performance, and driving continuous improvement initiatives. Provide guidance and mentorship to ensure high-quality service provision from the Network Team Develop and implement service delivery strategies aligned with organisational goals and industry best practices Oversee network implementations, migrations, and upgrades across … diverse client environments Maintain, manage and report on key performance indicators (KPIs) to monitor service quality and drive continuous improvement Monitor the Incident response process, ensure timely and effective resolution of network outages and service disruptions, seeking to understand root cause and assisting with the development and implementation more »

Service Delivery Manager (m/f/d) Apply locations London time type Full time posted on Posted Yesterday job requisition id R1299 Job Description Northern Data Group are looking for a passionate and driven Service Delivery Manager to join our team and help grow and … define our Service Delivery functions whilst focusing on maintaining high service quality and fostering strong client relationships. YOUR RESPONSIBILITIES: Service Management and Delivery: Oversee the end-to-end delivery of services, ensuring they meet SLA's and contractual obligations. Client Relationship Management: Serve as … the primary point of contact for clients regarding service delivery queries and issues. Build and maintain strong relationships with clients to understand their needs and expectations. Performance Monitoring and Reporting: Track performance metrics such as response times, uptimes, and resolution times. Prepare regular reports for clients and internal more »

Programme aims to reduce supplier carbon emissions by 20% by 2030 and reach carbon net zero by 2050. Job Description Purpose of the role: Delivery of the Global Service Operations including key ITIL operational processes and policies (Event, Incident, Problem, Change and Release, Service Continuity and Group … Service Desk), the IT Risk Framework and the coordination of service continuity. Ownership of Global ITSM Tooling (ServiceNow) Responsible for the design and delivery of Service Level Management within the Platform. Demand management for the IAG NOW service for Service Level Management. Identify & assure … all technical solutions realise the intended business outcomes evangelise & educate on how the NOW platform can be leveraged and optimized for Service Level Management. Act as the go to SME for all functional and technical aspects of Service Level Management within the IAG NOW Platform. Service accountability more »

Programme aims to reduce supplier carbon emissions by 20% by 2030 and reach carbon net zero by 2050. Job Description Purpose of the role: Delivery of the Global Service Operations including key ITIL operational processes and policies (Event, Incident, Problem, Change and Release, Service Continuity and Group … Service Desk), the IT Risk Framework and the coordination of service continuity. Ownership of Global ITSM Tooling (ServiceNow) Responsible for the design and delivery of Service Level Management within the Platform. Demand management for the IAG NOW service for Service Level Management. Identify & assure … all technical solutions realise the intended business outcomes evangelise & educate on how the NOW platform can be leveraged and optimized for Service Level Management. Act as the “go to” SME for all functional and technical aspects of Service Level Management within the IAG NOW Platform. Service accountability more »

as required Role Description: We are expanding our team in London, UK, and seeking a Customer Success Manager to join us in delivering exceptional service and innovative solutions to our clients. This is an exciting opportunity for professionals with a diverse technical skill set, focusing on solutioning, service delivery, and the customer success function. Good to Have: Service delivery experience Previous experience in a reputable services/consulting firm Engineering or equivalent degree Willingness to travel to client locations across the UK as required Exposure to Data Analytics Job Details: Desired Industry Experience: 12+ … years Relevant Experience: Specializing in Solutioning and Service Delivery, particularly in IT Outsourcing and Offshoring within sectors like Spectator Sports, Retail, and Logistics/Maritime Desired Profile: We seek a candidate with a diverse technical skill set , particularly focused on Solutioning and Service Delivery . You more »

technology, we want you to fast-forward your career at Comcast. Job Summary We are seeking a skilled individual with experience and expertise in service delivery and a broad appreciation of the technology our customers utilize to join our team in London. In this role, the Service Delivery Manager will manage the customers' overall operational expectations and requirements. This will entail working with cross-functional groups from development to operations and consulting services to sales to ensure work is prioritized and managed, and to ensure and lead full communication with the customer. The Service Delivery Manager will help train and mentor within the company and assist in accomplishing organizational goals. This individual is expected to have a firm grasp on customer satisfaction, project management concepts, service-level management, and escalation processes and procedures. Core Responsibilities Establish and lead customers' overall service more »

Technical Production Service Delivery Manager (London, UK) We are seeking a full time Technical Production Service Delivery Manager to work onsite at our clients offices in London. Using your skills and experience working within a Managed Service environment you will help deliver success and quality … that you oversee. You will develop and enable your direct reports across EMEA, to in turn develop and enable their own teams to deliver service excellence, playing a significant role in reporting this success through the creation and delivery of regular service review presentations. Being a point … of contact for client Service Owners will be a key part of your role so it is essential that you are able to build good partner relationships. Who We Are A wholly owned subsidiary of System One Services, The Dreamtek Group is a fully integrated production company offering a more »

Role: Global Client Service Manager Location: London Reporting to: Director, Client Service Management Salary: £55,000 - £70,000 depending on experience CLIENT SERVICE MANAGER Kinly's Client Service Managers exist to make it easy for Kinly's "Enterprise" customers to place and track service requests … Standards Management", "Project Preparation and Prelims", "Project Governance" and "Enterprise Support" as well as the provision of AV hardware and installation services. The Client Service Managers will provide the correct level of management, direction and continuous improvement to realise benefits and success across multiple, often global, contracts. Working with … key Customer service owners, other Client Service Managers, Service Operations Managers, Enterprise Service Teams, on-site AV Managers, Team Leaders, the Service Contracts Team, the Client Services Manager's responsibilities include, but are not limited to: Service Management, Account activity and Administration: Maintain a more »

Service Delivery Coordinator Salary : Up to £35k + excellent benefits (travel allowance, bonus scheme, pension, health insurance) Location: Docklands - 5 days in the office Our client a pioneering data centre provider, offering secure, resilient, and carrier-neutral solutions is looking for a Service Delivery Coordinator to … join their team! As a Service Delivery Coordinator, you will be at the heart of our operations, supporting the Service Delivery team in providing timely and efficient administrative support. Duties of the role: Maintaining and updating the Customer Installations team records and databases Assisting with stock more »

Position Summary The Regional Vice President of Operations (RVP) is primarily responsible for overseeing the day-to-day operational functions of Thrive managed services delivery process and senior engineering within the specified region. The role includes direct supervisory management of Thrive' Senior Engineering teams in the UK. The RVP … is responsible for ensuring that the regional service delivery team delivers at or otherwise achieves all performance metrics defined for Thrive's managed services products and service level agreements for managed services clients. Primary Responsibilities Motivate and coach both management and individual contributors within service delivery region Ensure that the service delivery team delivers at or otherwise achieves all performance metrics defined for Thrive's managed services products and service level agreements for managed services clients Maintain daily, weekly and long term work plan to ensure that goals are met and improvement more »

I am working with a longstanding client who are one of the country's leading managed service providers of communications and network service solutions. They take immense pride in their commitment to outstanding client care and their values. As a result, they work with companies including global financial … institutions, retailers and broadcasting companies. They are now looking for an experienced and committed Service Delivery Manager to play a crucial role with one of their largest and most high profile customers. This is a fantastic opportunity to join a business with a fantastic reputation for Service Delivery and work with a team who take immense pride in what they do. Due to the fact that this is working with a high profile end customer it is essential that the successful applicant can demonstrate their experience and ability to work with demanding stakeholders, manage large more »

Service Delivery Manager – Telecom The Service Delivery Manager is the primary interface responsible for daily management of contract compliance and administrative responsibility of the governance process. Major Responsibilities Functional Performance: Conduct Service Management Reviews: In collaboration with key Client stakeholders, establish and maintain service … of the contract. Manage Customer enablement duties such as provider portal overview, training, access requests and ongoing Customer needs. Operational/Performance Management Manage Service Level assessment, reporting and conduct analysis on the trends and patterns; Provide the SLA reporting. Collaborate with service assurance, delivery, and finance … for recommendations and service improvement plans, when warranted. Review Key Performance Indicators (KPIs) and provide action plans, when necessary. In tandem with Operations and Service Delivery and the Customer, continue to seek areas for process enhancements, streamlining and driving improved performance collectively. Identify ongoing benefits, opportunities, and more »

Service Delivery Manager – Telecom The Service Delivery Manager is the primary interface responsible for daily management of contract compliance and administrative responsibility of the governance process. Major Responsibilities Functional Performance: Conduct Service Management Reviews: In collaboration with key Client stakeholders, establish and maintain service … of the contract. Manage Customer enablement duties such as provider portal overview, training, access requests and ongoing Customer needs. Operational/Performance Management Manage Service Level assessment, reporting and conduct analysis on the trends and patterns; Provide the SLA reporting. Collaborate with service assurance, delivery, and finance … for recommendations and service improvement plans, when warranted. Review Key Performance Indicators (KPIs) and provide action plans, when necessary. In tandem with Operations and Service Delivery and the Customer, continue to seek areas for process enhancements, streamlining and driving improved performance collectively. Identify ongoing benefits, opportunities, and more »

Owns and evolves the service strategy, the service model and catalogue in Arqiva; and is accountable for all post-contract sign service delivery to the point of handover of in-life services to Service Operations, driving delivery against SLAs, standardisation/re-use and … Location: Hybrid working with weekly visit to an Arqiva office (Winchester, London, Huddersfield) as and when required. The role Owns, develops and maintains overall service strategy aligning with wider Arqiva's business objectives. Puts in place and embeds a service catalogue (scope, outcomes, processes etc); acts as the … overall product owner for the service portfolio - sets the development roadmap and prioritises development and improvement initiatives; designs and develops new services that meet customer needs, developing user-centric service blueprints, catalogues and experience maps. Oversees development, implementation and management of efficient processes for mobilisation and E2E fulfilment more »

Service Delivery Manager - Real Estate - Hybrid/Remote - £70,000 base + bonus + benefits - Perm - London We're looking for a Service Delivery Manager to lead and enhance IT infrastructure, network services, and support operations. This role is critical in ensuring seamless collaboration with external … service providers, maintaining top-tier service standards, and driving innovation in IT operations. If you thrive in a dynamic environment and are ready to make a real impact, this opportunity is for you. Key Responsibilities: You will be overseeing IT infrastructure, including cloud platforms, servers, and networks, while … managing relationships with external service providers to ensure seamless operations. Acting as the primary liaison for outsourced IT partners, maintaining service levels and security standards. Ensuring efficient network performance, overseeing IT support services and driving strategic planning, budgeting, and compliance with GDPR, ISO 27001, and CE+ standards. Maintaining more »

offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work. Service Delivery Manager required on a contract basis to join VML This is a contract role and we require a Service Delivery Manager ideally with Commerce experience. This role may require travel to client site and on-call support. The opportunity: Service Delivery Manager is needed with proven experience in service delivery. The candidate should have a good technical understanding of web platforms and good grounding on how … willingness to cover periods of on-call support is required for this role. What you'll be doing: Co-ordinate & facilitate the contracted eCommerce service to one or more customers Ensure that escalations and communications are managed in line with documented contract standards Develop and maintain good customer relationships more »

Are you passionate about delivering seamless IT services and optimizing vendor relationships in a cloud-driven environment? At Thredd, we're looking for a Service Delivery Manager to drive excellence in IT service management, vendor performance, and cost optimization. This role is critical in ensuring our services … a key liaison between internal teams and external partners, you'll work with cloud vendors, outsourced engineering teams, and business stakeholders to maintain high service quality, swiftly resolve incidents, and continuously enhance service delivery. What You'll Be Doing Service & Vendor Management: Oversee third-party vendors, ensuring … seamless service delivery, SLA compliance, and contract adherence. Incident & Problem Resolution: Drive incident response strategies, minimizing downtime and ensuring business continuity. Cost Optimization & FinOps: Manage cloud and IT service budgets, track costs, and implement savings strategies without compromising quality. Data & Analytics: Use tools like Power BI/ more »