1 to 25 of 190 Service Delivery Jobs in London

Purpose of Job The Payments and Current Account Service Owner is a critical, senior role in SMBC EMEA who will be responsible for the effective running of our Payments and Current Account Processes end to end across departments. This will involve: Providing steering, oversight and governance to Payments and … other regions and globally to support SMBC’s strategic goals Background As part of Operational Resilience requirements SMBC EMEA is putting in place Business Service Owners. SMBC Business Service Owners are responsible for the coordination and orchestration of high-performing, resilient and efficient end-to-end EMEA business … services. Working closely with all key stakeholders associated with the provision of business service, and in alignment with Business Service Management Standards, the Service Owner will define and oversee the execution of the service strategy to maximise value to service recipients. As we strive to more »

IT Service Delivery Manager £400 per day (Outside IR35) 6-12 Month Contract | 2-3 Days a Week in London | Hybrid Working 83zero is excited to be partnered with a dynamic and innovative organization at the forefront of its industry, renowned for its commitment to delivering exceptional customer … experiences and driving operational excellence through cutting-edge technology. The Role: As the IT Service Delivery Manager, you will oversee and ensure the efficient delivery of IT services. This hands-on role will focus on managing relationships with third-party service providers, driving continuous service improvements, and ensuring operations remain secure, resilient, and value driven. Your Key Responsibilities: · Manage IT service delivery across the organization, ensuring alignment with business needs. · Drive Service Management & Operations, ensuring SLAs are met and performance is optimized. · Oversee third-party Supplier and Vendor Management, building collaborative more »

Service Delivery Manager Hybrid working. Minimum 1 day per week in London, SE1 office. Overview UP3 is a dedicated ServiceNow Managed Service provider, founded in 2016 by highly experienced Service Management and ServiceNow sales and delivery professionals. We have a wealth of experience working both … as customers of ServiceNow and as specialist consultants and have delivered solutions spanning nearly every aspect of the platform. We are looking for experienced service professionals with a passion for driving an excellent customer experience who can thrive in a rapidly growing, dynamic business with a huge emphasis on … doing, roll up your sleeves and get it done. Remember, at some point, you did something for the first time. The role As a Service Delivery Manager at UP3, you will play a vital role in supporting our Managed Service Customers. You will be responsible for ensuring more »

What the Hiring Manager says . ICG is seeking a dynamic leader to join our Corporate Technology Services (CTS) team. As the Head of Service Delivery, you will be responsible for shaping a team that can support ICG's continued growth whilst instilling a culture of quality first … service excellence. You will be working in an agile and fast-paced environment, shaping and leading a geographically dispersed team. The ideal candidate will possess a high degree of commercial acumen and be comfortable tightly managing large operational spend and project budgets. Summary of our opportunity ICG are looking … for an experienced service delivery professional to join our team. Primarily based in London, this role has responsibility for the day-to-day leadership and oversight of our primary global outsourced services - IT Service Desk, Facilities Management and Real Estate functions, ensuring the services provided to ICG more »

Position: Service Delivery Manager Location: East London Salary: £40k-50k Our client is a fast-growing ICT Services & Solutions provider for businesses and schools across the South of England. Founded in 1977, we have a long-standing reputation for delivering ICT excellence and support with a personal touch. … This is the ideal role for an individual with live experience in providing IT support and project delivery within an MSP environment or as a member of an internal IT support team looking for their next step. You should be passionate about providing exemplary customer service. Role: Responsible for … of skills gaps, creation of skills matrices, development and implementation of training program at both individual and team level, tangible reporting to show a service improvement link between program and individual performance. Service Delivery Management: Act as the primary manager and escalation point for service delivery more »

Service Delivery Manager Permanent Salary: £60,000 - £65,000 Dependent on experience I am working with a longstanding client who are one of the country's leading managed service providers of communications and network service solutions. They take immense pride in their commitment to outstanding client … As a result, they work with companies including global financial institutions, retailers and broadcasting companies. They are now looking for an experienced and committed Service Delivery Manager to play a crucial role with one of their largest and most high profile customers. This is a fantastic opportunity to … join a business with a fantastic reputation for Service Delivery and work with a team who take immense pride in what they do. Due to the fact that this is working with a high profile end customer it is essential that the successful applicant can demonstrate their experience more »

Service Delivery/Service support person needed by my East London client. Due to a major increase in work load my client is in need of an experienced Service Delivery/Service support person to assist the Head of IT Operations. On the Service Delivery side of things you will need to build and maintain relationships with multiple suppliers and make sure they are keeping to agreed SLA's, on the Service Support side of things you need to have a very analytical and logical mind as you will be called more »

Technical Production Service Delivery Manager (London, UK) We are seeking a full time Technical Production Service Delivery Manager to work onsite at our clients offices in London. Using your skills and experience working within a Managed Service environment you will help deliver success and quality … that you oversee. You will develop and enable your direct reports across EMEA, to in turn develop and enable their own teams to deliver service excellence, playing a significant role in reporting this success through the creation and delivery of regular service review presentations. Being a point … of contact for client Service Owners will be a key part of your role so it is essential that you are able to build good partner relationships. Who We Are A wholly owned subsidiary of System One Services, The Dreamtek Group is a fully integrated production company offering a more »

Job Title: Service Delivery Manager Location: London Salary: £70,000 - £80,000 We are seeking a skilled Service Delivery Manager (SDM) to oversee all aspects of support services for a specific client campus. As the primary point of contact for the client, the SDM will ensure … outstanding service delivery, foster strong client relationships, and drive continuous improvement. This role also involves maximizing operational efficiency and ensuring financial success for the account. Key Responsibilities: Serve as the primary interface with the client for all operational and financial matters. Take overall responsibility for the financial and … Track and report on SLA achievements, providing detailed insights and recommendations. Ensure appropriate resource levels are maintained, and team members are fully briefed on service delivery requirements. Coordinate internal and client meetings to maintain alignment and address any concerns. Implement and maintain health, safety, and quality assurance policies more »

them, as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best in class service levels through the introduction of pioneering new products and services in the last mile delivery space. Come join the team and help us … make history! We are looking for a Senior EU AMZL Delivery Quality Manager who will work closely with senior leaders across different AMZL teams (LMDX, Customer Service, Delivery Service Partners, Delivery Service Partner teams, Operations, NA counterparts) to shape the long and medium-term … delivery quality standards. You will be responsible to develop strategies that empower Delivery Service Partners to optimize their delivery quality performance, reduce concessions and improve customer satisfaction. You will support driving process improvement efforts in order to understand patterns and trends and identify root causes with more »

their own destiny and make a positive contribution to the world of banking and society. THE ROLE We are seeking a seasoned and strategic Delivery Operations Director to drive operational excellence into the Customer Experience - Project Delivery organization of Temenos. This leadership role, reporting to the Chief Delivery … Officer, will have oversight over 3 key operational business areas: The Project Management Office, which controls the quality and methodologies for the scoping and delivery of Temenos customer implementation projects; Service Sales Operations which controls the financials of the global delivery business; And the Governance and Audit … the business, and provides audit control over budgets and project risks. The ideal candidate will have a proven track record in managing large-scale service delivery operations in the banking or financial services technology space, with a focus on process optimization and financial control. OPPORTUNITIES Your team will more »

Service Delivery Coordinator Salary: Up to 35k + excellent benefits (travel allowance, bonus scheme, pension, health insurance) Location: London, Tower Hill Job Type: Permanent/Full Time (office based) Starting Date: asap THE COMPANY The Company is the pioneering data centre colocation provider, an owner operator of Tier … that they support a huge proportion of all UK internet traffic, making their Docklands campus a globally important internet hub. JOB OVERVIEW To support Service Delivery team in providing timely and efficient customer service to ensure highest level of customer satisfaction (CX). To provide support in … system input To assist Stock supervisor with cabling material stock check and audit ensuring the outcomes are properly recorded and checked against the order delivery record. To liaise with suppliers and coordinate with relevant departments to book and track incoming deliveries. To support and coordinate delivery intakes to more »

Service Delivery Coordinator Salary: Up to 35k + excellent benefits (travel allowance, bonus scheme, pension, health insurance) Location: London, Tower Hill Job Type: Permanent/Full Time (office based) Starting Date: asap THE COMPANY The Company is the pioneering data centre colocation provider, an owner operator of Tier … that they support a huge proportion of all UK internet traffic, making their Docklands campus a globally important internet hub. JOB OVERVIEW To support Service Delivery team in providing timely and efficient customer service to ensure highest level of customer satisfaction (CX). To provide support in … system input To assist Stock supervisor with cabling material stock check and audit ensuring the outcomes are properly recorded and checked against the order delivery record. To liaise with suppliers and coordinate with relevant departments to book and track incoming deliveries. To support and coordinate delivery intakes to more »

Job: Customer Success Manager Job Type: Permanent Location: London, UK Must have skills Has Service delivery experience Has worked for a known services/consulting firm Has engineer or equivalent degree Comfortable traveling to client locations across UK on aneed basis Has some exposure to Data Analytics Job … details: Desired Industry Experience: 5+ years. Relevant Experience: Solutioning and Service delivery. IT Outsourcing, Offshoring, experience in Service Delivery Sectors: Spectator Sports, Retail, Logistics/Maritime Academic Qualification: Engineering or equivalent. Desired profile: The incumbent must have exposure to diverse technical skills and will be responsible for … Solutioning and Service Must have worked closely with offshore delivery and onshore clients for successful engagement and governance Desired profile: Client Management and Solutions experience in Digital Transformation and Data Analytics. Additionally, complementing technologies, covering Integration, RPA, Cloud and Security Work closely with EMEA solutions team to be more »

Our client is seeking an experienced ServiceNow Delivery Manager to oversee the management of ServiceNow platform operations and ensure exceptional service delivery across multiple clients. Key Responsibilities: Oversee all elements of service delivery, including project timelines, scope, risk management, change processes, resource allocation, reporting, and … strong relationships with both clients and internal teams to enable clear communication and efficient collaboration. Lead the Managed Services team, driving improvements in technical delivery and offering both tactical and strategic recommendations to clients. Spot opportunities for additional business and collaborate with the account manager for timely follow-up. … years of experience working with ServiceNow. Prior experience managing the ServiceNow platform, including bug fixing, support, and upgrades. Proven background in managed services and service delivery. Certifications are a plus, but not mandatory. Eligibility to work in the UK. What’s on Offer: Flexible working options (remote or hybrid more »

Our client is looking for a skilled ServiceNow Delivery Manager to lead the management of ServiceNow platform operations while ensuring high-quality service delivery across multiple clients. Key Responsibilities: Manage all aspects of service delivery, including timelines, scope, risk, change management, resource allocation, reporting, and … strong relationships with both clients and internal teams to facilitate effective communication and collaboration. Supervise the Managed Services team, driving continuous improvements in technical delivery and providing tactical and strategic recommendations to the client. Identify opportunities for additional business and liaise with the account manager to ensure timely follow … Minimum of 2 - 3 years experience in ServiceNow. Previous experience manageing the ServiceNow platform, bug fixing, support and upgrades. Experience in managed services and service delivery. Certifications are desirable but not a must. Must have the right to work in the UK. What’s on Offer: Flexible working options more »

Head of Cloud - Infrastructure - IT Operations - AWS - Azure - Service Delivery ** We are looking for an experienced Head of Cloud Infrastructure to lead a team in delivering a high-performing and modern cloud infrastructure. This role is a key part of the leadership team , reporting directly to senior management … strategy . The ideal candidate will have the opportunity to design their team , evaluate existing cloud models, and drive improvements in cloud infrastructure and service delivery. Key Responsibilities: Lead and develop a cloud infrastructure team , including internal experts and external partners. Revisit and refine the cloud strategy , ensuring effectiveness … in delivering scalable and secure cloud services. Oversee and optimize Microsoft 365, cloud infrastructure (primarily AWS), and network technologies . Ensure seamless cloud service delivery and operational excellence . Work closely with cybersecurity and IT teams to strengthen security and resilience. Manage vendor relationships and ensure efficient service more »

passionate and experienced Head of ICT to spearhead their ICT and Data Operations. This is an exciting opportunity to drive technological innovation and enhance service delivery across the organisation. Position Overview: Contract Type: Temporary Contract Length: 3 months (possible extension) Daily Rate: £499.27 per day Umbrella (inside IR35 … As the Head of ICT, you will be the lead senior officer responsible for: Overseeing all ICT sourcing and procurement activities. Leading the ICT service delivery functions, including Service Desk, application delivery, and infrastructure management. Managing a portfolio of ICT programmes and projects while collaborating with … ensure ICT services align with business needs. Contribute to the development of a robust ICT strategy that supports the council's objectives. Champion continuous service improvement within the ICT team to adapt to the changing environment. Negotiate with service providers to ensure value for money and high performance more »

Service Operations Manager Salary: £65k - £70k + excellent benefits (travel allowance, car allowance, bonus scheme, pension, health insurance) Location: London, Docklands Job Type: Permanent/Full Time (office based) Starting Date: asap THE COMPANY The Company is the pioneering data centre colocation provider, an owner operator of Tier III … meaning that they support a huge proportion of all UK internet traffic, making their Docklands campus a globally important internet hub. JOB OVERVIEW The Service Operations Manager oversees the daily operations of their 24x7x365 Service Desk in their data centres. This critical role will ensure the efficient delivery of services, exceptional customer service, and the resolution of technical issues in a timely and effective manner. The Service Operations Manager will be responsible for managing a team of service desk professionals, ensuring seamless operations, maintaining high performance standards, and driving continuous improvements in the delivery more »

Service Operations Manager Salary: £65k - £70k + excellent benefits (travel allowance, car allowance, bonus scheme, pension, health insurance) Location: London, Docklands Job Type: Permanent/Full Time (office based) Starting Date: asap THE COMPANY The Company is the pioneering data centre colocation provider, an owner operator of Tier III … meaning that they support a huge proportion of all UK internet traffic, making their Docklands campus a globally important internet hub. JOB OVERVIEW The Service Operations Manager oversees the daily operations of their 24x7x365 Service Desk in their data centres. This critical role will ensure the efficient delivery of services, exceptional customer service, and the resolution of technical issues in a timely and effective manner. The Service Operations Manager will be responsible for managing a team of service desk professionals, ensuring seamless operations, maintaining high performance standards, and driving continuous improvements in the delivery more »

Search by keywords and/or using the filtering options Director of Transformation & Change - Capita Public Service Job Description Capita Public Service is seeking a Director of Transformation & Change to join the Central Government Senior Leadership Team. This pivotal role will be responsible for managing a portfolio of … major programmes and the delivery components of these. You will lead a high-performing Transformation and Change function, driving delivery excellence to meet commercial commitments in terms of time, quality, cost, and margin. This role also presents a unique opportunity to enhance and transform services utilising technology, delivering … additional value for clients and increasing revenue and margin through close collaboration with Service Operations and Growth. Additionally, you will provide leadership to programme directors and functional specialists across the programmes. We're truly committed to building a diverse and representative workforce and as part of our strategic plans more »

We are looking for a Service Delivery Manager to join our team and lead our responsive repair work streams across the business. Reporting to the Lead Head of Service within our repairs and maintenance division, you will be pivotal in leading and managing the delivery of … a high-quality, timely responsive repairs service with a right-first-time approach. Managing a team of direct and indirect reports (including Technical Supervisors, trade operatives, and engineers), you will identify operational efficiencies whist ensuring the responsive repair programs offer value for money solutions and achieve a high level … customer care practices. Lead responses to residents queries, complaints, and feedback professionally. Manage and review operational risk registers to meet client expectations. Ensure successful service delivery through effective supply chain management. Manage contractors for procurement, commissioning, and service demands. Improve efficiency and output of repairs and maintenance more »

about Ricoh Today What you will be doing We are currently looking to recruit a well-motivated Customer Support Technician to deliver exceptional customer service by offering a knowledgeable and proactive service, which is aligned to Ricoh`s Eight Lines of Business and the Customers` requirements, for one …/laptop/patching/LAN/printer/software) in designated customer sites to meet SLA and KPI requirements, ensuring that all incidents, service requests, project work and site maintenance work are effectively supported to ensure sure that the impact and disruption on the IT services are kept … to an absolute minimum & meet contractual requirements. Ensure that excellent levels of customer service are provided to meet the customers’ requirements to maintain high customer satisfaction which will contribute to contract retention and renewal. Ensure that all processes, policies and procedures are followed in line with contractual agreements and more »

office communications in all corners of the world. We are currently looking to recruit a well-motivated Customer Support Technician to deliver exceptional customer service by offering a knowledgeable and proactive service, which is aligned to Ricoh`s Eight Lines of Business and the Customers` requirements, for one …/laptop/patching/LAN/printer/software) in designated customer sites to meet SLA and KPI requirements, ensuring that all incidents, service requests, project work and site maintenance work are effectively supported to ensure sure that the impact and disruption on the IT services are kept … to an absolute minimum & meet contractual requirements. Ensure that excellent levels of customer service are provided to meet the customers’ requirements to maintain high customer satisfaction which will contribute to contract retention and renewal. Ensure that all processes, policies and procedures are followed in line with contractual agreements and more »

Service Transition Specialist – 3 months – Part-time (2/3 days a week) – Remote As a Service Transition Specialist , you will be stepping into a varied and challenging role, taking over some key responsibilities from a recently retired colleague. You’ll work closely with cross-functional teams to … ensure seamless service design, transition, and governance processes for our projects. You would focus will be on ensuring the successful planning and execution of the SAP migration, but your role will also extend to supporting other initiatives aimed at enhancing their IT service delivery. The Service Transition … Specialist would be required to work 2/3 days in a week. This can be done remotely. Key Responsibilities Service Design & Transition : Develop and implement service design and transition plans to ensure smooth project rollouts. Governance : Establish and maintain governance frameworks to ensure service compliance and more »