2 of 2 Service Delivery Jobs in West Lothian

Service Delivery Manager Central Scotland HYBRID WORKING - EXCELLENT WORK LIFE BALANCE The Company: My client is a highly dynamic and successful IT Services and Consultancy organisation with a strong presence across the UK. They currently have an opportunity for a Service Delivery Manager to join their … team that has experience in the IT Industry. The role: The Service Delivery Manager is responsible for the successful delivery and management of services provided to customers. The SDM will plan, organise and control all service delivery activities contractually committed to their assigned customers. This … includes the management of service governance including ITIL-aligned service management; compilation, interpretation and issuance of performance and activity reports; leadership of continual improvement and service improvement activities for assigned customers; escalation, exception and major incident management, and responsibility for the overall quality of services delivered to more »

Service Management and Operations Director HYBRID WORKING ENVIRONMENT - EXCELLENT WORK-LIFE BALANCE THE COMPANY My client is an IT consultancy with a strong presence across the UK. They design, implement, and support IT infrastructure and application solutions for clients. As a Head of Service Excellence you will be … part of IT leadership team and will be fully accountable for defining and implementing the Service Management strategy across three pillars: Service Desk, NOC and SOC to deliver the best first class services to clients. You will support service management and measure their efficiency and usage. You … be responsible for the commercial aspects of your team with full P&L accountability. You and your team will aim to provide a professional service for clients ensuring that all technical services are being delivered in line with quality, commercial outcomes, governance, and process/system KPIs and SLAs. more »