20 of 20 Service Delivery Jobs in Scotland

Please note this role is permanently based in our Glasgow Office* SThree are pleased to announce we're recruiting for a talented IT Service Delivery Manager to join our team on a permanent basis. The primary purpose of the Service Delivery Manager is to oversee and … coordinate a team of engineers ensuring that all IT service tasks are completed efficiently and within agreed Service Level Agreements (SLAs). This role is pivotal in aligning IT services with the evolving needs and requirements of the business, driving operational excellence, and ensuring high-quality support. The … IT Service Delivery Manager will be responsible for fostering a collaborative and responsive team environment and continuously monitoring performance. About us SThree is the global STEM-specialist talent partner that connects sought-after specialists in life sciences, technology, engineering and mathematics with innovative organisations across the world. We more »

enabling people and companies to work smarter, safer, and more efficiently. Role Overview The Manager – within Managed Services is a key role in the delivery of high-quality services and proactive client relationship management within a commercial training environment. Day to day duties typically involve overseeing both the services … for allocated clients as well as working closely with other Manager(s) and Management Director in providing overall service leadership across the Managed Services function. One of the key responsibilities is to make sure that service delivery and service support processes are on track for the … consistent delivery of a high level of client service in an effective and cost-efficient manner. Further key responsibilities are leadership and guidance of the more junior team members as well as developing and maintaining key client relationships with applicable stakeholders. Duties and Responsibilities: Service Management Supporting more »

Please note this role is permanently based in our Glasgow Office* SThree are pleased to announce we're recruiting for a talented IT Service Delivery Engineer (Support & Helpdesk) to join our dynamic team on a permanent basis. The Service Delivery Engineer is responsible for providing 1st … and concise communication to offer advice and guidance to all stakeholders while upholding a high level of professionalism. A passion for delivering high-quality service is essential. Based primarily at our Glasgow office, this position also requires occasional travel to other SThree offices to provide on site technical support. … 2nd line support for all IT products and services. Proactively take ownership of Technology Support issues specific to assigned sites, as defined by the Service Delivery Manager. Answer inbound calls, live chats, and self-service requests; document, prioritise, assign, track, and respond to incidents and requests promptly. more »

Service Delivery Manager (SaaS) Hybrid (flexible – no set requirements) Glasgow or Edinburgh Up to £65k + benefits (private healthcare, bonus, extended holidays) Lorien’s client, a fast-growing SaaS company, are currently looking for a Service Delivery Manager to join their dynamic team and help develop … their Service Delivery Function from scratch. This role will be at the beating heart of their organisation, dealing directly with a portfolio of their biggest and most valuable customers, including many well-known financial services companies. The successful candidate will need to fully understand the best practices to … follow, utilising ITL Service Management and utilising their existing experience and technical understanding to converse technically whilst holding commercial awareness. As a founding member of this function, there is an opportunity for career growth as the team expands, offering an exciting prospect for an experienced Service Delivery more »

headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. Job Summary: We are seeking a highly skilled and experienced Product Management Leader for Services … to join our team. This role is pivotal in driving the growth and optimization of our Services under the Service First banner. The successful candidate will be responsible for Service Offer Development, Pricing, SMEs/Sales, Playbooks, Renewals, and Competition. Key Responsibilities: Service Offer Development: Lead the … development of new service offerings to meet market demands and company objectives. Conduct market research to identify customer needs, service gaps, and emerging trends. Collaborate with cross-functional teams, including engineering, marketing, service operations and customer services management and to design and implement innovative service solutions. more »

and manage the use of digital tools to capture, share, and use information to enhance project/contract delivery. This role is responsible for service delivery of project or contract information management and tactical deployment of project-based technology. Your work environment BAM operates a flexible working policy … origin, sexual orientation, gender identity or expression, age, disability or other characteristics. Your mission Ability to manage pipeline and workload to deliver the appropriate service to meet customer needs and liaise with DPS Digital Engineering & Production, and DPS Support to agree and deliver appropriate resource and service to … and support for all aspects of information management, including the Common Data Environment, to the project/contract team and stakeholders as required Coordinatethe delivery of the Project and/or Asset Information Model(s), as specified in the Exchange Information Requirementsand BAMs ISO 19650 protocol Support the development more »

and manage the use of digital tools to capture, share and use information to enhance project/contract delivery. This role is responsible for service delivery of project or contract information management and tactical deployment of project-based technology. Your work environment You will be required to work … information protocol, and ISO 19650 (where required), ensuring that they are planned, documented, and well communicated. Contribute to the development of the Master Information Delivery Plan (MIDP) and Task Information Delivery Plan (TIDP). Collaborate with IT and wider DPS to ensure that digital systems and working methods … Desirable Model authoring, federation, and management applications related to 3D Models, 4D Planning, and 5D Forecasting. Model management and coordinating (clash coordination) applications. Project delivery/handover formats (e.g., COBie etc.). Field Data Capture, QA/QC, BIM Execution Plan (BEP), Common Data Environment (CDE). Training and more »

alignment on IT and business objectives while overseeing the technology strategy with the third party, fostering a strong and enduring partnership. You will monitor service operations, delivery improvements, and service satisfaction while maintaining a holistic delivery view. Your ability to drive the resolution of cross-functional … concerns and ensure a consistent management approach will be critical to the success of this position. Strong understanding of IT service operations in the Financial Services arena (ideally pensions/platform) and the ability to monitor and improve service delivery. Demonstrated experience in managing stakeholder relationships, particularly between … to ensure effectiveness and value delivery. Strong communication skills, capable of formulating joint resolution solutions and escalating issues as necessary. Experience with joint technical delivery committees and managing complex projects across various workstreams. This role offers an attractive salary of £100,000.00 per annum on a hybrid working basis more »

the sector. Essential Responsibilities And Duties During the training program, your responsibilities will include: Ensure job deliverables are accurate and delivered on time. Execute service delivery to the customer. Participate in job risk analysis and continual improvement programs. Develop customer contacts to promote company products and services. Ensure more »

the demands of maintaining legacy systems while driving modernisation through automation and AI-driven solutions. You'll collaborate closely with stakeholders to ensure seamless service delivery and play a key role in shaping the future of infrastructure and operations. IT Infrastructure and Platform Manager Coatbrdge (Glasgow)/Hybrid … IaC), serverless computing, and AI-driven operations to streamline processes. Manage incidents, problems, and changes in alignment with SLAs and KPIs to ensure reliable service delivery. Lead and mentor a multidisciplinary technical team, fostering a culture of innovation and ownership. Develop and maintain robust data protection, backup, and disaster … networking, storage, backup, disaster recovery, and capacity management. Familiarity with ITSM frameworks (e.g., ITIL) and security standards (e.g., NIST). Prior experience in a service provider environment is advantageous but not essential. Exposure to containerisation technologies such as Kubernetes and Docker is highly desirable. Company Benefits Hybrid working environment more »

fast-evolving Wireless Telecoms industry? Telent is expanding its Wireless Infrastructure team and seeking a skilled Town Planner/Planning Officer to support the delivery of key projects in the Wireless Telecoms sector. If you're passionate about shaping the future of Wireless Telecoms infrastructure, we want you to … and clients on planning policies, processes, and planning-related issues. Build and maintain strong relationships with our clients, stakeholders, and regulatory bodies, ensuring excellent service delivery and feedback. Manage and take ownership of any Planning Appeals processes, including assessments, submissions, and supporting documentation. Actively contribute to business development more »

track record of influencing at executive and senior levels * Experience within Government and IT sector is preferable, ideally with experience of operating within secure service delivery. Professional Qualifications * Recognised commercial qualification would be desirable, MCIPS, ICM, etc more »

surveys, and presentations to identify challenges and offer customised solutions. Collaboration: Working closely with internal teams, including engineering and customer support, to ensure seamless service delivery. Market Awareness: Staying up-to-date with industry trends, competitor activity, and advancements in power protection and cooling technologies to identify new opportunities. more »

in the growth of this business. In this unique role, you will work within the MEQ team delivering IKM’s aerial and source measurement service both on and offshore. Work will involve sales and tender support; the creation of up-front job design and operational procedures and delivery … projects, supporting the company’s aim of ‘Challenging Convention – Inspiring Innovation’. Within these projects new ideas and technologies are considered to improve our service delivery or bring new services to the market. These projects touch on all areas of the business, currently involving: AI, software, and especially … the renewables market as we look to expand our offering from the traditional O&G service lines. To be considered, you should ideally have an engineering qualification and background; be flexible with a practical mindset; be enthusiastic to challenge and question convention; have a willingness to travel offshore and more »

security. You'll have strong knowledge and experience of network switching and routing. Experience of the Unix operating system. Experience of the management and service delivery of a data network. Strong general IT skills, particularly in root cause diagnosis, fault finding and troubleshooting. Excellent communication skills with the more »

security. You'll have strong knowledge and experience of network switching and routing. Experience of the Unix operating system. Experience of the management and service delivery of a data network. Strong general IT skills, particularly in root cause diagnosis, fault finding and troubleshooting. Excellent communication skills with the more »

join our team. You will be part of a dynamic environment where your technical expertise and proactive approach will be key in ensuring the delivery of outstanding service to our clients. Key Responsibilities – Fire & Security Engineer Attend calls for maintenance (both on-site and via telephone) as directed … satisfaction. Carry out a rolling programme of preventative maintenance visits. Collect and record site configuration information accurately. Maintain car stock (spares) levels for efficient service delivery. Maintain accurate and timely records of all activities. Provide out-of-hours cover on a rotating basis. Commission small projects when required, ensuring … currently a Fire & Security Engineer, Technical Support Engineer, Control Systems Engineer, Electrical Systems Engineer, Systems Integration Engineer, Technical Engineer, Hardware Engineer or a Field Service Engineer may be suitable for this position. For details of other opportunities available within your chosen field please visit our website (url removed) Omega more »

risks and strategies for disputes and claims involving commercial customers, channel partners, and consumers. Conduct legal reviews of global templates, programs, new product or service offerings, and Go-To-Market initiatives in collaboration with legal team colleagues. Provide guidance and training to the business on legal topics to mitigate … Excellent critical thinking, research, and communication skills to enable a balanced approach to risk management. Growth mindset with a desire to learn and enhance service delivery. Ability to perform effectively under time pressure. Inclusive and respectful towards diverse individuals and cultures. Reliable and operates with uncompromising integrity. What they more »

Your Role: As a Service Coordinator , you'll play a pivotal role in ensuring seamless service delivery. Here's what you'll be doing: Responsible for booking PPMs for scheduled service visits with the in-house team of mobile engineers and external subcontractors. Collaborating with subcontractors to more »

Pertemps are currently recruiting for an Office Manager for their reputable client based in Glasgow. This role is extremely varied and will provide top service to clients and colleagues within the business. The Office Manager will oversee the day-to-day running of the office, ensuring seamless administrative support … site. Key Responsibilities: Supervise and mentor a support team of three (a secretary, admin assistant, and office assistant), ensuring high standards of efficiency and service delivery. Provide PA support to the Partners and assist during busy periods or staff absences Offer secretarial assistance to the wider team as needed. more »