24 of 24 Service Delivery Jobs in Scotland

Job Title : Service Delivery Manager Location : Edinburgh, UK (3 days on-site per week) Contract Duration : 12 months Rate : £(Apply online only)/day (Inside IR35) Start Date : January 2025 (Second week) Job Overview: We are seeking a highly experienced and driven Service Delivery Manager to … join a strategic engagement with high visibility. This role will require strong leadership and delivery management skills to oversee a complex program, working closely with senior stakeholders and leading a global team across infrastructure support, application development, and technical operations. The successful candidate will have a blend of technical … expertise, program management experience, and a deep understanding of service management practices. You will be responsible for managing key decisions, risk management, and ensuring the smooth delivery of high-impact projects. Key Responsibilities: Program Management : Lead and manage the daily program life cycle, ensuring governance and alignment with more »

consultancy. With a commitment to quality and compliance, Dacoll’s operations are ISO9001 (Quality) and ISO27001 (Information Security) certified, ensuring a high standard of service that includes a 24/7/365 service desk , bonded warehouse and UK wide field support. As a vendor-agnostic provider, Dacoll … approach and extensive experience in ITIL and project management ensure they can scale quickly and adapt to dynamic client requirements Role Overview: The Head Service management & Operations will lead Dacoll’s Managed ICT Services functions, focusing on delivering and optimizing end-to-end services that align with the company … s high standards in security, reliability, and client satisfaction. This leadership role requires a proactive, driven approach to Service management and the delivery of services including consultancy, project management, service desk, secure cloud solutions, IT asset management and support services. Key Responsibilities: Strategic Leadership in ICT Services more »

public assurance about the quality of social care, social work and early learning services, promote innovation and drive continuous improvement. As Head of Digital Delivery & Change, you will be responsible for leading the shaping, planning and delivery of digital transformation across the Care Inspectorate, ensuring that the organisation … adapt in line with its strategic objectives and commitment to continuous improvement. In doing so, the post holder will be responsible for the Senior Delivery Project Manager, Test Lead and Senior Business Analyst. The post holder will lead the organisation’s digital transformation journey to support the Care Inspectorate … Facilitate workshops and meetings that encourage teamwork and collective problem solving to promote continuous improvement across the organisation As the strategic lead for digital delivery and change, develop and implement comprehensive strategies that support the Care Inspectorate’s digital transformation journey. Champion digital initiatives both internally and with external more »

with relevant legislative requirements and align with the Care Inspectorate’s priorities. Monitor and evaluate the effectiveness of these functions to ensure high quality service delivery Foster a supportive environment for team members by conducting regular one-on-one supervision sessions, performance reviews, and personal development planning. Encourage … aimed at enhancing data processes and tools. Utilise advanced analytics, including predictive analytics and machine learning, to identify trends and opportunities for improvement in service delivery and regulatory practices Relationship Management Responsibilities: Develop and nurture strong internal networks to facilitate effective cross-functional collaboration within the Directorate and … fostering a positive organisational culture Build and maintain effective working relationships with a diverse range of external stakeholders, including government agencies, community organisations, and service users. Engage in regular dialogue to gather feedback and improve service delivery Proactively raise public awareness of the Care Inspectorate’s work more »

headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. Job Summary: We are seeking a highly skilled and experienced Product Management Leader for Services … to join our team. This role is pivotal in driving the growth and optimization of our Services under the Service First banner. The successful candidate will be responsible for Service Offer Development, Pricing, SMEs/Sales, Playbooks, Renewals, and Competition. Key Responsibilities: Service Offer Development: Lead the … development of new service offerings to meet market demands and company objectives. Conduct market research to identify customer needs, service gaps, and emerging trends. Collaborate with cross-functional teams, including engineering, marketing, service operations and customer services management and to design and implement innovative service solutions. more »

with business needs. Prepares software implementation procedures with fall back contingency plans. Installs and tests new versions of system software. Investigates potential and actual service problems and recommends solutions. Research business processes and recommends upgrades or improvements. Follows formal procedures to plan and test proposed solutions. Collects performance data … to monitor system efficiency against published service level agreements. Monitors both resource usage and failure rates of installed systems and provides feedback to management. In the event of system software failure, collects critical information, adhering to agreed procedures. Analyses all documentation, storage dumps and logs relating to system software … usage and failure rates. Makes recommendations for the tuning of system software. Tailors and configures system software parameters to maximize throughput and efficiency. Audits service delivery functions to ensure understanding and adherence to documented policy and procedures relating to system software. What else are we looking for? Knowledge more »

The Role** Sapphire is seeking a dynamic leader to transform our service delivery operations. As Head of Operations, you’ll drive day-to-day operations, collaborate with key stakeholders, and ensure our services align with business goals. You’ll play a key role in shaping Sapphire’s growth … and delivering top-tier cybersecurity solutions to clients. 🔐🚀 **Key Responsibilities** - **Financial Management**: Oversee the budget and ensure KPIs are met across all delivery functions. 💰📊 - **Team Leadership**: Lead teams in Pre-sales, Bid Management, and Product Management. 👥💡 - **Operational Efficiency**: Optimize resources to maximize client value and revenue. ⚙️💼 - **Process Improvement**: Enhance … service delivery processes for greater efficiency. 🔄🔧 - **Customer Engagement**: Collect client feedback to drive service innovation. 💬🎯 - **Business Development**: Partner with account managers to identify new opportunities. 📈🤝 **What You’ll Bring** - 5+ years in cybersecurity services management. 💻 - Strong understanding of the cybersecurity landscape and risk management. 🔍🛡️ - Proven leadership, project more »

is with a major public sector organisation based in Edinburgh. The client requires an experienced ServiceNow consultant to assist with the implementation of HR Service Delivery within the organisation. What you'll need to succeed The following skills are essential for this role: Experience of the current version … of the ServiceNow platform HR Service Delivery module Employee Centre Portal Able to demonstrate knowledge of the platform mechanics and best practices Strong teamwork, self-managing and self-initiative, coaching, collaboration & communication skills JavaScript development independent of and within the ServiceNow framework Integration and orchestration knowledge HTML, XML … CSS & JSON Self-Service Portal (beyond Catalogue Items) The following skills are desirable for this role: Exposure to Agile working methods Configuration/customisation of workspaces Configuration of Virtual Agent What you need to do now If you're interested in this role, click 'apply now' to forward an more »

is with a major public sector organisation based in Edinburgh. The client requires an experienced ServiceNow consultant to assist with the implementation of HR Service Delivery within the organisation. What you'll need to succeed The following skills are essential for this role: Experience of the current version … of the ServiceNow platform HR Service Delivery module Employee Centre Portal Able to demonstrate knowledge of the platform mechanics and best practices Strong teamwork, self-managing and self-initiative, coaching, collaboration & communication skills JavaScript development independent of and within the ServiceNow framework Integration and orchestration knowledge HTML, XML … CSS & JSON Self-Service Portal (beyond Catalogue Items) The following skills are desirable for this role: Exposure to Agile working methods Configuration/customisation of workspaces Configuration of Virtual Agent What you need to do now If you're interested in this role, click 'apply now' to forward an more »

Projects for both fixed and mobile infrastructure networks across the operator and utility markets. We are looking for a self-driven, highly motivated, experienced Service Delivery Manager with a proven track record of leading a team of Service DeskAdministrators, who will be able to develop best practices … shape the Team to deliver an excellent Customer experience.You will be reporting directly to senior management and will have line management responsibility for the service desk team. Whatwill your key responsibilities be? This role will involve daily interaction with customers, 3rd party suppliers and liaising with internal and external … stakeholders Lead, manage and support a team of Service Desk Administrators to provide outstanding service to our Client Provide day to day direction and line management to the team including training, mentoring, developing and motivating Plan and implement ITIL based processes to continually develop and implement strategic objectives more »

on the most significant technology trends in the marketplace in a pioneering way.Business of Technology is a key competency within our Technology Strategy & Transformation service area and an enabler to our strategic client and industry propositions. Our team helps our clients optimise the value they derive from technology by … most complex problems. Our engagements range from visioning with C-Suite executives on the future of Technology in their business, through the design and delivery of the enabling operating model and sourcing strategy, to the detailed implementation of the process, organisation, and technical transformations.As a Senior Manager, you will … of technology function transformations.Defining and delivering commercial management and cost reduction services for clients.Leading business and practice development activities relating to our growing our delivery capability.Working effectively in diverse teams within an inclusive team culture where people are recognised for their contribution.Connect to your skills and professional experienceWe are more »

on the most significant technology trends in the marketplace in a pioneering way.Business of Technology is a key competency within our Technology Strategy & Transformation service area and an enabler to our strategic client and industry propositions. Our team helps our clients optimise the value they derive from technology by … most complex problems. Our engagements range from visioning with C-Suite executives on the future of Technology in their business, through the design and delivery of the enabling operating model and sourcing strategy, to the detailed implementation of the process, organisation, and technical transformations.As a Senior Manager, you will … of technology function transformations.Defining and delivering commercial management and cost reduction services for clients.Leading business and practice development activities relating to our growing our delivery capability.Working effectively in diverse teams within an inclusive team culture where people are recognised for their contribution.Connect to your skills and professional experienceWe are more »

and manage the use of digital tools to capture, share, and use information to enhance project/contract delivery. This role is responsible for service delivery of project or contract information management and tactical deployment of project-based technology. Your work environment BAM operates a flexible working policy … origin, sexual orientation, gender identity or expression, age, disability or other characteristics. Your mission Ability to manage pipeline and workload to deliver the appropriate service to meet customer needs and liaise with DPS Digital Engineering & Production, and DPS Support to agree and deliver appropriate resource and service to … and support for all aspects of information management, including the Common Data Environment, to the project/contract team and stakeholders as required Coordinatethe delivery of the Project and/or Asset Information Model(s), as specified in the Exchange Information Requirementsand BAMs ISO 19650 protocol Support the development more »

and manage the use of digital tools to capture, share, and use information to enhance project/contract delivery. This role is responsible for service delivery of project or contract information management and tactical deployment of project-based technology. Your work environment BAM operates a flexible working policy … origin, sexual orientation, gender identity or expression, age, disability or other characteristics. Your mission Ability to manage pipeline and workload to deliver the appropriate service to meet customer needs and liaise with DPS Digital Engineering & Production, and DPS Support to agree and deliver appropriate resource and service to … and support for all aspects of information management, including the Common Data Environment, to the project/contract team and stakeholders as required Coordinatethe delivery of the Project and/or Asset Information Model(s), as specified in the Exchange Information Requirementsand BAMs ISO 19650 protocol Support the development more »

in it for you? 25 personal holiday days per year (with additional 8 public holidays) increasing to 30 personal days after 5 years of service (includes options to buy and sell) Hybrid working options. Enhanced Maternity leave. Paternity and Adoption leave. 24/7 free and confidential employee assistance … liaise with your Performance Manager, etc. During busy periods or to cover absence, the FDL may be required to complete scheduled jobs to support delivery of installations. Understand client targets and expectations as well as supporting engineer coaching plans to meet the required standards. Implement coaching plans that drive … productivity across the engineering workforce to maximise efficiency and meet all company targets/delivery of Contracts. Clear focus on customer satisfaction and to continually improve engineer performance in providing great customer service and safe installations. Ensure your engineers understand and provide consumers with tailored energy efficiency advice more »

for user queries. Tailors and configures system software to ensure that the functionality is exploited in line with business needs. Investigates potential and actual service problems and recommends solutions. Research business processes and recommends upgrades or improvements. Follows formal procedures to plan and test proposed solutions. Collects performance data … to monitor system efficiency against published service level agreements. Monitors both resource usage and failure rates of installed systems and provides feedback to management. In the event of system software failure, collects critical information, adhering to agreed procedures. Analyses all documentation, storage dumps and logs relating to system software … with suppliers to obtain corrective code, installing and testing the code to ensure a permanent resolution. Knowledge & Experience: Understanding of system development and the service management life cycles, system interfaces and awareness of further configurations Experience in one or more of the following: Microsoft Azure, Intune, Service Now more »

and manage the use of digital tools to capture, share and use information to enhance project/contract delivery. This role is responsible for service delivery of project or contract information management and tactical deployment of project-based technology. Your work environment You will be required to work … information protocol, and ISO 19650 (where required), ensuring that they are planned, documented, and well communicated. Contribute to the development of the Master Information Delivery Plan (MIDP) and Task Information Delivery Plan (TIDP). Collaborate with IT and wider DPS to ensure that digital systems and working methods … Desirable Model authoring, federation, and management applications related to 3D Models, 4D Planning, and 5D Forecasting. Model management and coordinating (clash coordination) applications. Project delivery/handover formats (e.g., COBie etc.). Field Data Capture, QA/QC, BIM Execution Plan (BEP), Common Data Environment (CDE). Training and more »

through effective technology management. This is an exciting opportunity for a proactive IT leader to make a meaningful impact by driving excellence in IT service delivery and aligning local operations with group-wide objectives. Key Accountabilities & Duties: Carry out all activities in full compliance with H&SE legislation … site. Ensure that any system downtime is kept to a minimum. Manage specific business projects to meet local business requirements meeting cost, time and service demands. Develop IT team to be up to date and qualified to deliver the requirements of CEUK and Chemring Group in terms of network more »

a great time to join our organisation as we continue our journey of growth and transformation. Everyone here plays a crucial role in the delivery of technology solutions to the healthcare industry, and you will be no different. Working as part of our Group Field Engineering team, you will … report directly to one of our Service Delivery Managers and you will provide hardware and network installation services to our customers. If you are eager to join an organisation where you have more than just a job, but an opportunity to add value and develop yourself further, then … as required, as well as ongoing break-fix and BAU support. As the role is customer facing, it is imperative that providing great customer service is highly important to you. Although a field-based role, you will collaborate with your wider team to ensure we are delivering what is more »

opportunity in the fast-evolving Wireless Telecoms industry? Telent is expanding its Wireless Infrastructure team and seeking a skilled Town Planner to support the delivery of key projects in the Wireless Telecoms sector. If you're passionate about shaping the future of telecoms infrastructure, we want you to join … and clients on planning policies, processes, and planning-related issues. Help build and maintain strong relationships with clients, stakeholders, and regulatory bodies, ensuring excellent service delivery and feedback. Take ownership the planning appeals process, including assessments, submissions, and supporting documentation. Contribute to business development by identifying and targeting more »

ensuring all updates are executed efficiently. Oversee release management processes, ensuring structured and successful releases. Manage third-party vendors and stakeholders to ensure effective service delivery. Technical Competencies Hands-on experience in FinTech development, SQL and database management and Python and Java scripting. Strong skills in integration, particularly with more »

security. You'll have strong knowledge and experience of network switching and routing. Experience of the Unix operating system. Experience of the management and service delivery of a data network. Strong general IT skills, particularly in root cause diagnosis, fault finding and troubleshooting. Excellent communication skills with the more »

must be flexible to work shifts covering 24/7 and be eligible for SC clearance. What will I be doing? Delivering unparalleled customer service and being a focal point for the organisation outside of hours, covering our emergency support hours, 24 hours a day, 7days a week. Supporting … infrastructure documentation, including incident logs and configuration records. Apply technical knowledge to address infrastructure-related challenges. Follow established best practices and standards in infrastructure service delivery. Utilize technical skills to address infrastructure issues and incidents. Basic Qualifications: Bachelor's degree in a relevant field or equivalent combination of education more »

day smooth running, with minimal downtime of EDINA's income-generating services. Develop and maintain appropriate measurement, quality control and management processes to maintain service levels consistently. Maintaining staff device inventory ensuring alignment with information security requirements. View the full job description and snapshot of a typical day. (Opens … in a new tab) A bit about you: You will have considerable experience of managing key systems used by EDINA to deliver service resilience. You will have good people skills able to communicate with technical and non- technical audiences. You will be strongly technical, ideally with experience of cloud … service delivery. You will have knowledge of best practice cluster management. You will be proactive in finding needs and solutions for strengthening and securing our technical infrastructure. Application procedure: We welcome informal enquiries about the role - to find out more please email Alexander Brelsfoard (Head of Technical Operations) at more »