22 of 22 Service Delivery Jobs in Scotland

Service Delivery Manager Step into a role where your expertise will make a tangible impact on client satisfaction and business growth. As a Service Delivery Manager, you will be at the forefront of enhancing service delivery, driving operational efficiency, and leading a dynamic team. … This position offers a unique blend of professional growth, leadership opportunities, and a supportive work environment. Role Summary: An experienced and proactive Service Delivery Manager is sought to oversee and manage Managed Service Delivery for a large group of existing clients. This role is pivotal in … team performance, and ensure successful project delivery. Key Responsibilities: Ensure efficient helpdesk operation, reducing ticket backlog and improving response times. Design, implement, and optimise service delivery processes. Establish and monitor KPIs to track and improve performance, satisfaction, and efficiency. Conduct performance reviews, provide feedback, and develop action plans. more »

DIVISION/BUSINESS UNIT: Service Management OFFICE BASE: Edinburgh/Hybrid SALARY: Dependent on experience Commsworld is seeking a strong, customer-focused Service Delivery Manager with experience working in a complex, multi-service environment. The successful candidate will be a clear, confident, and professional communicator with … confidence to deal with complex complaints and use empathy to satisfy customer demands. Role Overview You will be responsible for maintaining high levels of service, managing competing demands and expectations both internally and externally, and helping to ensure continued delivery of innovation across our customers. The successful candidate … will have strong experience across the full-service lifecycle, with demonstrable experience of managing complex and varying client demands. Key Responsibilities As a minimum, you may be required to undertake all or some of these activities as required: Specific Responsibilities Clear understanding of the customer contract and accountable for more »

working with key stakeholders, including Scottish Government and local NHS boards. The Post: We are seeking to appoint a highly motivated and dynamic Senior Service Delivery Manager to drive the work of the Vaccination and Immunisation Division. The post-holder will work closely with clinical, scientific, and analytical … staff as part of the Vaccination and Immunisation Division to contribute to the safe and effective delivery of Scotland's vaccination programmes. You will also work with a range of policy makers, public health/health protection service providers and other stakeholders across Scotland and beyond. The Candidate … challenging and politicised environment. You should be educated to degree level or equivalent, with significant levels of work experience in a related, and preferable service delivery, environment. Service and/or direct project management experience and experience of working within health services would be an advantage. An more »

Head of IT/Head of Service Delivery - City of Edinburgh, Scotland, United Kingdom - Head Resourcing Leading IT Service Delivery Team at company Key Responsibilities Ensure seamless operation of IT services meeting organisational needs. Manage eight-person team providing guidance, support, and development opportunities. Collaborate with … stakeholders ensuring alignment and effective use of IT resources. Develop strategies to drive service excellence and continuous improvement. Supervise and mentor IT professionals promoting collaboration and open communication. Build and maintain strong relationships with internal and external stakeholders ensuring their needs are met. Job Requirements Excellent communication and interpersonal … skills. Able to develop and implement strategies for service excellence. About Us company is a dynamic organisation dedicated to delivering high-quality services valuing innovation, teamwork, and customer satisfaction. #J-18808-Ljbffr more »

firm; we enable organisations to thrive in an age of constant change by building, re-shaping, and optimising workforces. Our Contingent Workforce Solutions (CWS) service partner with Tesco Bank to support contingent recruitment hiring. On behalf of Tesco Bank, AMS are now looking for a Technical Delivery Manager … the customer first and rewarding their loyalty, they are offering something they believe every bank should. Job Description: We are seeking an experienced Technical Delivery Manager to lead the security vulnerability management efforts within TechOps Infrastructure Services Teams. This role will provide strategic oversight and hands-on technical delivery … teams, managing security operations workflows, penetration testing remediation, risk mitigation, and governance. This role requires a mix of technical infrastructure experience, stakeholder management, and service delivery leadership. Key Responsibilities: Security Operations & Vulnerability Management: Oversee and align Tech Infrastructure teams to mitigate security vulnerabilities across Wintel Estates, Networks, and more »

media, and other marketing activities. Oversee the entire sales process from initial contact to contract negotiation and closure, ensuring a smooth transition to the service delivery team. Build and maintain robust relationships with prospective clients, understanding their unique needs and positioning services as optimal solutions. Stay informed of … industry trends, market conditions, and competitor activities to shape strategic sales approaches and identify emerging opportunities. Work closely with internal teams, including marketing and service delivery, to align efforts and exceed client expectations. Maintain accurate records of sales activities, pipeline status, and forecasts using the CRM system. Qualifications more »

media, and other marketing activities. Oversee the entire sales process from initial contact to contract negotiation and closure, ensuring a smooth transition to the service delivery team. Build and maintain robust relationships with prospective clients, understanding their unique needs and positioning services as optimal solutions. Stay informed of … industry trends, market conditions, and competitor activities to shape strategic sales approaches and identify emerging opportunities. Work closely with internal teams, including marketing and service delivery, to align efforts and exceed client expectations. Maintain accurate records of sales activities, pipeline status, and forecasts using the CRM system. Qualifications more »

growth. Role and responsibilities: Triaging and resolving customers Server, Storage & Network issues Take ownership of customer issues and problems that could impact their contractual Service Level Agreement. To receive, investigate, and respond to technical assistance requests To be responsible for general fault maintenance calls and the arrangements for parts … if To identify complex problems and review related information to develop and evaluate options and implement solutions To work closely with others within the Service Operations To include Service Delivery, The Service Desk, Logistics, and Purchasing in order to ensure high customer service levels are … IT Maintenance Services Industry. Experience of providing support to external customers, and IT System Engineers with the ability to provide a professional and reliable service at all times. Must have strong written and verbal communication skills Strong organisational skills. Must be flexible to work outside of core business hours more »

To apply direct for this role please visit civil service jobs and quote ref no. Are you an IT architect with an interest in Enterprise Architecture? If so, continue reading to find out more about this fantastic opportunity to join HMRC - one of the largest and most dynamic IT … IT estate that enables innovation to meet changing policy needs and evolving customer and colleague expectations. As part of HMRCs Chief Digital & Information Group, Service Central & Technical Services (SC&TS) are accountable for the digital strategy and end-to-end IT services to enable us to create a brilliant … your work supports this. You will work closely with development scrum teams, business partners and IT colleagues to design appropriate solutions that ensure operational delivery and fit with strategic end-to-end functional design. Person specification You will have a good track record in delivering customer - focused technology change more »

To apply direct for this role please visit civil service jobs and quote ref no. Are you an IT architect with an interest in Enterprise Architecture? If so, continue reading to find out more about this fantastic opportunity to join HMRC - one of the largest and most dynamic IT … IT estate that enables innovation to meet changing policy needs and evolving customer and colleague expectations. As part of HMRCs Chief Digital & Information Group, Service Central & Technical Services (SC&TS) are accountable for the digital strategy and end-to-end IT services to enable us to create a brilliant … your work supports this. You will work closely with development scrum teams, business partners and IT colleagues to design appropriate solutions that ensure operational delivery and fit with strategic end-to-end functional design. Person specification You will have a good track record in delivering customer - focused technology change more »

to work and gain experience across many industries. In this role, you will work directly with organisations, leaders, and domain experts involved with the delivery of industry-leading initiatives and contributing to the efforts to harness the potential of data analytics. You will be involved in developing and delivering … expertise and unlock new opportunities. Act as a trusted client adviser and partnering with them to identify and address their challenges related to the delivery of data management and modelling services. Develop your network and expertise in innovative areas including generative AI, user-centred design, advanced analytics, machine learning … to convert analysis into insight to be consumed rapidly, addressing data needs of senior leaders in the sector and have a direct impact on service delivery and consumers. Develop and apply your consulting skills, creativity, and logical thinking to plan, manage, and deliver workstreams that help our clients more »

sustainably. Location: Aberdeen, United Kingdom Job Summary: The Maintenance Associate is responsible to perform maintenance activities per the Maintenance Program and ensure on-time delivery of equipment in accordance with operational demand. The Maintenance Associate supports initiatives to improve the maintenance-related Cost of Service Delivery (CoSD more »

visit our website at https://www.slb.com/Location: Aberdeen, United Kingdom Job Summary: The Electronic Technician is responsible for ensuring on-time delivery of equipment as per operational demands. The Electronic Technician improves maintenance related non-productive time ratio of the Product Line's assets within the … TLM Product Line standards. Participate in the continuous improvement culture, initiatives and improvement plans within the MB to improve asset utilization and cost of service delivery (CoSD). Participate in continuous improvement efforts to improve asset turnaround time, which includes reducing downtime due to maintenance, parts and return more »

Investigations Team (SMI) is part of the DWP Cyber Resilience Centre, and it plays a vital role in securing the DWP estate; ensuring that service delivery is not affected by potential malicious activity from either internal or external threat actors. The team operates in a dynamic environment at … their capabilities as monitoring tools and how they can be used to identify security or data compromises Experience of working in an operationally focused delivery team, with the ability to manage multiple priorities and respond flexibly to competing demands and organise work accordingly Demonstrable aptitude for analytical work including more »

this role. Key Responsibilities: ✔ Order management & scheduling ✔ Liaising with sales, finance, and suppliers ✔ Updating CRM and handling customer queries ✔ Ensuring timely installation and excellent service delivery What We’re Looking For: ✅ Strong interpersonal and organisational skills ✅ Customer-focused with great communication ✅ IT skills & experience with CRM systems ✅ Ability more »

My client is seeking a skilled and experienced Senior Service Desk Analyst to join our IT support team. As a Senior Service Desk Analyst, you will play a critical role in providing exceptional technical support to end-users, addressing complex issues, and driving automation initiatives to improve service … technologies. Key Responsibilities: Front-Line Support: Provide expert-level support for end-users, handling escalated incidents and requests that cannot be resolved through self-service tools or automation. Troubleshooting & Issue Resolution: Resolve complex technical issues, particularly in areas such as Windows 10/11, Office 365, printing, and local … . Continuous Learning: Stay up to date with the latest technology trends and ensure the team is leveraging best practices to maintain an efficient service desk environment. Skills and Experience: 2- 3 years of experience with Windows 10/11 , Office 365 , local area networking, and printing solutions. Expertise more »

promote and market each partner's CSG services expertise within CSG Work with the CSG Services team to oversee partner NPS scores and drive service delivery best practices Maintain alignment between CSG business unit(s) and Preferred Services partners to foster collaboration and stay abreast of product updates … quotas and driving revenue growth in technology sales. Familiarity with the global IT software industry Deep understanding of partner ecosystems, including channel partners and service providers. High level of overall business acumen and understanding of partner business models. Excellent communication and presentation abilities, capable of engaging executive-level stakeholders. more »

UK Security Clearance. If you are a strong Unix or Linux Engineer, you can be trained into Solaris technology. Key Responsibilities: Deliver exceptional customer service, acting as a focal point during emergency support hours (24/7). Support disaster recovery tests across multiple virtual platforms. Address security vulnerabilities … of infrastructure documentation, including incident logs and configuration records. Apply technical knowledge to address infrastructure-related challenges. Follow best practices and standards in infrastructure service delivery. Utilise technical skills to resolve infrastructure issues and incidents. Essential skills: Knowledge and hands-on Engineering experience with Unix/Linux systems Minimum more »

payroll, compliance, or staffing desk) or may span over multiple product lines. Engage in and lead Business Development activities. When appropriate, introduce new Magnit service lines to client managers. Work with OM/PM to identify opportunities to grow Magnit's business. Ensure agreed screening and pre-employment checks … correctly processed through Magnit payroll. Efficiently manage the relationship and performance of the approved staffing desk suppliers; identify suitable new suppliers to ensure smooth service delivery. Assist OM/PM in staff development, new staff orientation, and training. Utilize Magnit's proprietary software, WAND, to facilitate all required processes. … Magnit on a timely basis. What You Will Need 3+ years of experience in sales, marketing, staffing industry operations, HR/recruiting, or customer service is preferred. Strong communication skills with the ability to connect effectively across all layers of the organization. Service-oriented with strong administrative and more »

risks and strategies for disputes and claims involving commercial customers, channel partners, and consumers. Conduct legal reviews of global templates, programs, new product or service offerings, and Go-To-Market initiatives in collaboration with legal team colleagues. Provide guidance and training to the business on legal topics to mitigate … Excellent critical thinking, research, and communication skills to enable a balanced approach to risk management. Growth mindset with a desire to learn and enhance service delivery. Ability to perform effectively under time pressure. Inclusive and respectful towards diverse individuals and cultures. Reliable and operates with uncompromising integrity. What they more »

seeking a highly motivated and skilled Mobile Tail Lift Engineer to join our clients dynamic team. The successful candidate will be responsible for the service, repair, and refurbishment of commercial vehicle bodies, tail lifts, crash cushions, and other lifting equipment. This role involves travelling to various locations, interacting with … customers, and ensuring the highest standard of service delivery. Key Responsibilities: Report directly to the General Manager, Carry out service, repair, maintenance, and refurbishment work on commercial vehicle bodies, tail lifts, crash cushions, and other lifting equipment. Respond to breakdowns and perform scheduled maintenance tasks as required. Maintain more »

seeking a highly motivated and skilled Mobile Tail Lift Engineer to join our clients dynamic team. The successful candidate will be responsible for the service, repair, and refurbishment of commercial vehicle bodies, tail lifts, crash cushions, and other lifting equipment. This role involves travelling to various locations, interacting with … customers, and ensuring the highest standard of service delivery. Key Responsibilities: Report directly to the General Manager, Carry out service, repair, maintenance, and refurbishment work on commercial vehicle bodies, tail lifts, crash cushions, and other lifting equipment. Respond to breakdowns and perform scheduled maintenance tasks as required. Maintain more »