19 of 19 Service Delivery Jobs in Scotland

Service Delivery Manager Central Scotland HYBRID WORKING - EXCELLENT WORK LIFE BALANCE The Company: My client is a highly dynamic and successful IT Services and Consultancy organisation with a strong presence across the UK. They currently have an opportunity for a Service Delivery Manager to join their … team that has experience in the IT Industry. The role: The Service Delivery Manager is responsible for the successful delivery and management of services provided to customers. The SDM will plan, organise and control all service delivery activities contractually committed to their assigned customers. This … includes the management of service governance including ITIL-aligned service management; compilation, interpretation and issuance of performance and activity reports; leadership of continual improvement and service improvement activities for assigned customers; escalation, exception and major incident management, and responsibility for the overall quality of services delivered to more »

consultancy. With a commitment to quality and compliance, Dacoll’s operations are ISO9001 (Quality) and ISO27001 (Information Security) certified, ensuring a high standard of service that includes a 24/7/365 service desk , bonded warehouse and UK wide field support. As a vendor-agnostic provider, Dacoll … approach and extensive experience in ITIL and project management ensure they can scale quickly and adapt to dynamic client requirements Role Overview: The Head Service management & Operations will lead Dacoll’s Managed ICT Services functions, focusing on delivering and optimizing end-to-end services that align with the company … s high standards in security, reliability, and client satisfaction. This leadership role requires a proactive, driven approach to Service management and the delivery of services including consultancy, project management, service desk, secure cloud solutions, IT asset management and support services. Key Responsibilities: Strategic Leadership in ICT Services more »

Service Director Position Description Challenge yourself, change lives and help shape the UK's digital revolution. At CGI, we are looking for a Service Director to lead the delivery on one of our flagship accounts in Glasgow. You'll be leading the day to day delivery … We'll train and support you in taking your career wherever you want it to go. Your future duties and responsibilities • Oversee the successful delivery of applications services across over 800 applications, ensuring that service levels are met and maintained across multiple local authority service lines. • Maintain … contractual obligations and deliver value. • Lead a large, diverse team, coordinating efforts between UK-based and global CGI teams to ensure smooth and efficient service delivery. • Lead the ongoing transformation of our service delivery model, driving innovation and ensuring the service meets current and future client more »

Service Management and Operations Director HYBRID WORKING ENVIRONMENT - EXCELLENT WORK-LIFE BALANCE THE COMPANY My client is an IT consultancy with a strong presence across the UK. They design, implement, and support IT infrastructure and application solutions for clients. As a Head of Service Excellence you will be … part of IT leadership team and will be fully accountable for defining and implementing the Service Management strategy across three pillars: Service Desk, NOC and SOC to deliver the best first class services to clients. You will support service management and measure their efficiency and usage. You … be responsible for the commercial aspects of your team with full P&L accountability. You and your team will aim to provide a professional service for clients ensuring that all technical services are being delivered in line with quality, commercial outcomes, governance, and process/system KPIs and SLAs. more »

automation, leading to a fully patient-oriented approach and a healthier future for people across Europe. Fujifilm Healthcare UK is looking for a Field Service Engineer, X-Ray to ensure the smooth and continued operation of new and existing products and equipment, through the repair of emergency breakdowns and … routine service maintenance duties. To install and demonstrate equipment as required in support of the sales team. What you'll be doing Repair a range of Fujifilm Medical Systems supplied equipment including X-ray (CR and DR) equipment, ensuring that priorities and timescales are adhered to Routine Maintenance- carry … out maintenance in line with service contract requirements on DR X-ray equipment. Carry out equipment upgrades during routine maintenance or as instructed Install and demonstrate equipment in support of the Sales and Applications teams Installations- Attending kick off meeting or pre install site visits to ensure the project more »

with business needs. Prepares software implementation procedures with fall back contingency plans. Installs and tests new versions of system software. Investigates potential and actual service problems and recommends solutions. Research business processes and recommends upgrades or improvements. Follows formal procedures to plan and test proposed solutions. Collects performance data … to monitor system efficiency against published service level agreements. Monitors both resource usage and failure rates of installed systems and provides feedback to management. In the event of system software failure, collects critical information, adhering to agreed procedures. Analyses all documentation, storage dumps and logs relating to system software … usage and failure rates. Makes recommendations for the tuning of system software. Tailors and configures system software parameters to maximize throughput and efficiency. Audits service delivery functions to ensure understanding and adherence to documented policy and procedures relating to system software. What else are we looking for? Knowledge more »

Overview Ref: (phone number removed) Software Delivery Manager Glasgow 12month FTC Are you a proactive and strategic thinker with a passion for delivering high-quality software solutions? We're looking for an experienced Software Delivery Manager to oversee and guide our software delivery lifecycle and ensure successful … project execution. In this role, you'll drive the delivery of complex programs across the organization, managing timelines, risks, and quality standards in collaboration with senior stakeholders. Key Responsibilities Managing and monitor end-to-end software delivery, ensuring that products are delivered on time and within budget. Working … alongside DevOps, SRE, Agile teams, and other technical teams to align on project goals and deliverables. Identifying evaluating, and managing risks across the software delivery process, implementing strong controls where necessary. Building and maintain strong relationships with senior stakeholders, providing updates on project status and handling escalations. Promoting DevOps more »

in it for you? 25 personal holiday days per year (with additional 8 public holidays) increasing to 30 personal days after 5 years of service (includes options to buy and sell) Hybrid working options. Enhanced Maternity leave. Paternity and Adoption leave. 24/7 free and confidential employee assistance … liaise with your Performance Manager, etc. During busy periods or to cover absence, the FDL may be required to complete scheduled jobs to support delivery of installations. Understand client targets and expectations as well as supporting engineer coaching plans to meet the required standards. Implement coaching plans that drive … productivity across the engineering workforce to maximise efficiency and meet all company targets/delivery of Contracts. Clear focus on customer satisfaction and to continually improve engineer performance in providing great customer service and safe installations. Ensure your engineers understand and provide consumers with tailored energy efficiency advice more »

and manage the use of digital tools to capture, share, and use information to enhance project/contract delivery. This role is responsible for service delivery of project or contract information management and tactical deployment of project-based technology. Your work environment BAM operates a flexible working policy … origin, sexual orientation, gender identity or expression, age, disability or other characteristics. Your mission Ability to manage pipeline and workload to deliver the appropriate service to meet customer needs and liaise with DPS Digital Engineering & Production, and DPS Support to agree and deliver appropriate resource and service to … and support for all aspects of information management, including the Common Data Environment, to the project/contract team and stakeholders as required Coordinatethe delivery of the Project and/or Asset Information Model(s), as specified in the Exchange Information Requirementsand BAMs ISO 19650 protocol Support the development more »

for user queries. Tailors and configures system software to ensure that the functionality is exploited in line with business needs. Investigates potential and actual service problems and recommends solutions. Research business processes and recommends upgrades or improvements. Follows formal procedures to plan and test proposed solutions. Collects performance data … to monitor system efficiency against published service level agreements. Monitors both resource usage and failure rates of installed systems and provides feedback to management. In the event of system software failure, collects critical information, adhering to agreed procedures. Analyses all documentation, storage dumps and logs relating to system software … with suppliers to obtain corrective code, installing and testing the code to ensure a permanent resolution. Knowledge & Experience: Understanding of system development and the service management lifecycles, system interfaces and awareness of further configurations Experience in one or more of the following: Microsoft Azure, Intune, Service Now Administration more »

for user queries. Tailors and configures system software to ensure that the functionality is exploited in line with business needs. Investigates potential and actual service problems and recommends solutions. Research business processes and recommends upgrades or improvements. Follows formal procedures to plan and test proposed solutions. Collects performance data … to monitor system efficiency against published service level agreements. Monitors both resource usage and failure rates of installed systems and provides feedback to management. In the event of system software failure, collects critical information, adhering to agreed procedures. Analyses all documentation, storage dumps and logs relating to system software … with suppliers to obtain corrective code, installing and testing the code to ensure a permanent resolution. Knowledge & Experience: Understanding of system development and the service management life cycles, system interfaces and awareness of further configurations Experience in one or more of the following: Microsoft Azure, Intune, Service Now more »

support to colleagues across the Bank (incl. functional subject matter expertise/internal consultancy) Oversight of third-party IT suppliers (including hosting and managed service partners) Manage core application configuration and environments Support operation of key IT controls (incl. role-based access control; release management) Support daily batch operations … with database design and large data sets Excellent knowledge of Oracle applications, databases and tools (including PL/SQL) would be beneficial Experience in Service delivery framework (ITIL Infrastructure Library) Design and implementation experience of Database, Middleware & API Strong understanding of software architecture principles and design patterns Ability more »

and manage the use of digital tools to capture, share and use information to enhance project/contract delivery. This role is responsible for service delivery of project or contract information management and tactical deployment of project-based technology. Your work environment You will be required to work … information protocol, and ISO 19650 (where required), ensuring that they are planned, documented, and well communicated. Contribute to the development of the Master Information Delivery Plan (MIDP) and Task Information Delivery Plan (TIDP). Collaborate with IT and wider DPS to ensure that digital systems and working methods … Desirable Model authoring, federation, and management applications related to 3D Models, 4D Planning, and 5D Forecasting. Model management and coordinating (clash coordination) applications. Project delivery/handover formats (e.g., COBie etc.). Field Data Capture, QA/QC, BIM Execution Plan (BEP), Common Data Environment (CDE). Training and more »

a great time to join our organisation as we continue our journey of growth and transformation. Everyone here plays a crucial role in the delivery of technology solutions to the healthcare industry, and you will be no different. Working as part of our Group Field Engineering team, you will … report directly to one of our Service Delivery Managers and you will provide hardware and network installation services to our customers. If you are eager to join an organisation where you have more than just a job, but an opportunity to add value and develop yourself further, then … as required, as well as ongoing break-fix and BAU support. As the role is customer facing, it is imperative that providing great customer service is highly important to you. Although a field-based role, you will collaborate with your wider team to ensure we are delivering what is more »

project updates, milestones, and progress to all stakeholders in a clear and concise manner. Collaborate with ERP software (and supporting platform) vendors for timely service delivery and hands-on technical support. Execute change management strategies to help organisations adapt to new technologies and business processes. Ensure ERP systems more »

project updates, milestones, and progress to all stakeholders in a clear and concise manner. Collaborate with ERP software (and supporting platform) vendors for timely service delivery and hands-on technical support. Execute change management strategies to help organisations adapt to new technologies and business processes. Ensure ERP systems more »

to thrive in an age of constant change by building, re-shaping, and optimising workforces. Our Contingent Workforce Solutions (CWS) is one of our service offerings; we act as an extension of our clients' recruitment team and provide professional interim and temporary resources. We are currently working with our … and security incidents. Responsibilities of the role: The provision of application maintenance and support services, either directly to users of the systems or to service delivery functions. Support typically includes investigation and resolution of issues and may also include performance monitoring. Issues may be resolved by providing advice … please click the link to apply and speak to one of our sourcing specialists now. AMS, a Recruitment Process Outsourcing Company, may in the delivery of some of its services be deemed to operate as an Employment Agency or an Employment Business more »

to thrive in an age of constant change by building, re-shaping, and optimising workforces. Our Contingent Workforce Solutions (CWS) is one of our service offerings; we act as an extension of our clients' recruitment team and provide professional interim and temporary resources. We are currently working with our … and security incidents. Responsibilities of the role: The provision of application maintenance and support services, either directly to users of the systems or to service delivery functions. Support typically includes investigation and resolution of issues and may also include performance monitoring. Issues may be resolved by providing advice … please click the link to apply and speak to one of our sourcing specialists now. AMS, a Recruitment Process Outsourcing Company, may in the delivery of some of its services be deemed to operate as an Employment Agency or an Employment Business more »

career. Role Overview: Automation, Coding, and Endpoint Lead and support the development of solutions within a diverse tech portfolio, driving innovation and ensuring seamless service delivery. The position is key in leading system advancements, implementing effective change, and ensuring consistent delivery of high-quality services to support business more »