1 to 25 of 1,653 Service Delivery Jobs in the UK

Travers Smith is a leading full-service law firm, with a wealth of experience in its areas of specialisation. The firm has a market-leading reputation for its international expertise in Asset Management, M&A and Dispute Resolution & Investigations. Clients include asset managers across the alternative asset classes (private … business enterprises involved in large and complex UK and cross-border matters, transactions and disputes. Our purpose is to provide the highest quality of service to our clients whilst enabling our people to achieve professional fulfilment in a supportive, inclusive and enjoyable working environment. Department The Technology group is … responsible for the delivery of all Central and Legal Technology services within the firm. The group is a business services function that supports and contributes to the objective of the legal practice. The Central Technology department consists of service delivery, application delivery, training, infrastructure, and information More ❯

Description The Director of Service Quality and Experience is a critical role in the Insurance, Consulting and Technology (ICT) Service Delivery team. Reporting into the Director of Commercialisation and Service Delivery, this role will be accountable for ensuring the end-end efficient and impactful functioning … of the service, support and design activities across teams, covering aspects such as: Program planning and internal team communications End to end functional operation of client support Data led insight, analysis and creation of continuous improvement programs Knowledge management, learning and development (L&D) and training Ensuring high quality … client interactions End to end management of ITIL service design processes Support of efficient coordination and of service management activities We are seeking a dedicated, client centric leader to create, implement, manage and continuously improve the Service Quality & Experience team and to drive excellent execution of data More ❯

Service Delivery Manager £45,000 - £55,000 plus benefits including training and certifications Camden, London, NW1 Key Words: Service Delivery Manager, Service Desk Lead, Team Leader, Managed Services, IT Support, MSP, KPI s, Manager My client is a highly regarded IT Support company based in … Camden, renowned for their exceptional service and loyal client base. They are looking for an experienced Service Delivery Manager, ideally from the MSP/Managed Services space, to oversee the successful delivery of their IT services to external clients. Service Delivery Manager More Info … This is a crucial role in driving client satisfaction and organisational growth. We are looking for a Service Delivery Manager who is passionate about delivering exceptional client service. Duties: Lead and manage a small team of service delivery professionals, fostering a culture of high performance and More ❯

Service Delivery Manager £45,000 - £55,000 plus benefits including training and certifications Camden, London, NW1 Key Words: Service Delivery Manager, Service Desk Lead, Team Leader, Managed Services, IT Support, MSP, KPI’s, Manager My client is a highly regarded IT Support company based in … Camden, renowned for their exceptional service and loyal client base. They are looking for an experienced Service Delivery Manager, ideally from the MSP/Managed Services space, to oversee the successful delivery of their IT services to external clients. Service Delivery Manager – More Info … This is a crucial role in driving client satisfaction and organisational growth. We are looking for a Service Delivery Manager who is passionate about delivering exceptional client service. Duties: Lead and manage a small team of service delivery professionals, fostering a culture of high performance and More ❯

Service Delivery Lead Based in Broxbourne, Hertfordshire Permanent, full-time, 37 hours per week Salary: £44,838 - £49,820 per annum We have a fantastic opportunity for a talented individual with experience in service delivery or operations management to join our established organisation. In this role … youll ensure our services run smoothly and meet business needs by overseeing service delivery performance, managing KPIs, and planning service strategies. Youll handle day-to-day budget admin, including raising purchase orders, while identifying and implementing process improvements to drive efficiency. Youll also work closely with customers … and collaborate with stakeholdersinternal teams, contractors and suppliers to ensure services are delivered effectively and in line with organisational goals. Were looking for a Service Delivery Lead with... - Proven experience in service delivery or operations management. - Demonstrable experience in budget management. - Practical experience in supplier and More ❯

Service Delivery Manager Proftech Talent are working with Motormax on the recruitment of a Service Delivery Manager to join their Shenstone based team. Motormax is a leading provider of automotive technology solutions, helping fleets operate more safely, efficiently, and intelligently. Their MaxConnex platform delivers advanced camera … and telematics integrations, empowering businesses with real-time visibility, insights, and control over their operations. They are looking for a Service Delivery Manager to join the growing team and help deliver outstanding technology experiences to their customers. This role is central to the deployment of the MaxConnex camera … platform and integrated telematics solutions-ensuring projects run smoothly from planning through to successful implementation. As a Service Delivery Manager, you will need to have/be: 3 years' experience in service delivery, project management, or technical programme coordination, ideally in a SaaS, automotive, or telematics More ❯

building, and maintaining the company's Observability platform. This role ensures that our technology platforms operate efficiently and reliably, providing early insights for Engineering, Service Reliability, Service Delivery, and DevOps teams. The CoE Lead will manage the contract with third-party providers responsible for the execution layer … ensuring adherence to service-level agreements (SLAs) and key performance indicators (KPIs). The position involves a 75% focus on the design of frameworks and a 25% focus on implementation and adoption. What You'll Be Doing: We are looking for an experienced CoE Lead to design, build, and … maintain our Observability platform. The CoE Lead will work closely with DevOps, Engineering, Service Reliability, and Service Delivery teams to continuously improve our Observability capabilities. This role is a technical, hands-on position with a 75% focus on framework design and 25% on implementation and adoption. You More ❯

Job Ref: Service Delivery Manager Job Location: Office based - Brighton Job Type: Permanent Salary: Competitive, details on application Reports To: Technical Manager Driving License: A full UK driving license is required Trident, a leading MSP (Managed Service Provider) based in the Southeast, seeks an experienced, driven and … dynamic professional to join our team as a Service Delivery Manager . With over 30 years of experience, our team of business and technical consultants possess exceptional knowledge, drive, and passion. We pride ourselves on delivering exciting and impactful technology business-to-business and maintain high-level partner … with top industry vendors, including Microsoft, Dell and Cisco. As our company grows and plans for future expansion, we are looking for an accomplished Service Delivery Manager to lead the delivery of IT services to its clients. As Service Delivery Manager , you will be responsible More ❯

Company Overview Established in 2006, FluidOne is an award-winning provider of Connected Cloud Solutions with a £113m turnover and focus on customer service, consistently achieving one of the highest Net Promoter Scores (NPS) in the industry, securing 84 for February 2025. Underlying its services is FluidOne’s national … capabilities and products and plan to continue to grow organically and through further acquisitions. As a result, we now need to recruit an additional Service Delivery Manager to join the team. Role Overview We are now recruiting for a highly motivated and organised Service Delivery Manager … to join our team. As a Service Delivery Manager, you’ll oversee a number of key functions within the Service Delivery department that enable the delivery of a high-quality service to end users, and to ensure Service Support and Service Delivery More ❯

Flexible benefits that you can cash for salary Cycle to Work Dental insurance Childcare vouchers Retail discounts Excellent coaching and training Job Description IT Service Management own the delivery of IT consumer services and are responsible for ensuring the delivery and fulfilment of IT Services within the … existing IT service framework. Under direction of the Lead Service Delivery Manager, the Service Delivery Manager will be responsible for the delivery of IT services to our user community. The SDM will consult with direct team members from internal and external sources aligned to … the delivery of IT services. MAIN PURPOSE OF JOB: IT Service Management own the delivery of IT consumer services and are responsible for ensuring the delivery and fulfilment of IT Services within the existing IT service framework. Under direction of the Lead Service Delivery More ❯

Service Delivery Manager Department: D365 Support Employment Type: Full Time Location: Belfast Description In the role of Service Delivery Manager at Codec you will be responsible for ensuring the efficient and effective delivery of support and related services to our customers. This role involves managing … service delivery processes, overseeing service level agreements (SLAs), and ensuring that customer expectations are met or exceeded. The SDM will work closely with internal teams, customers, and stakeholders to ensure the delivery of high-quality services. This position is a customer-facing role and requires that … you establish and manage expectations with the customer. Key Responsibilities Service Quality & Performance Management - Manage and monitor support customer SLAs & KPIs, implement and monitor quality processes to improve service delivery and oversee incident and problem resolution Customer Relationship Management - Maintain regular interaction with support customers, conduct service More ❯

Role - Service Delivery Manager Location - Fully Remote (Must be UK based) About the Role My client is looking for an experienced and proactive Service Delivery Manager to join their team and take ownership of delivering exceptional service to their clients. This role is ideal for … someone with a strong background in service management within an eCommerce environment, particularly with Shopify expertise. The successful candidate will be responsible for ensuring services are delivered on time, within budget, and to a high standard, while fostering strong client relationships. You'll work closely with internal teams, manage … escalations, and play a key role in driving continuous service improvements. Key Responsibilities Service Delivery Management : Oversee and ensure services are delivered in line with agreed SLAs and client expectations. Client Relationship Management : Build trusted relationships with key client stakeholders to understand their needs and enhance service More ❯

Service Delivery Manager (Anaplan Managed Service) Role Opportunity We are seeking an experienced Service Delivery Manager (SDM) to join our Anaplan Managed Services team, ensuring high-quality support, continuous improvement, and seamless service delivery for our growing Anaplan customer portfolio across the EMEA … region. This role requires a strong mix of stakeholder management, commercial awareness, governance, teamwork and collaboration skills, with a focus on maintaining excellent service levels and driving Anaplan adoption. We put the customer at the centre of what we do and enabled by a tremendously powerful connected planning platform … to our Head of Managed Services/Care, you will take the lead in ensuring our customers are availing of our services. Responsibilities highlights: Service Management & Operations Ensure that service delivery aligns with the agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) . Oversee More ❯

Service Delivery Director (High Performance Computing/HPC) - Fully remote £80,000 - £100,000 + bonus + health/life/income insurance This is a great opportunity for an IT infrastructure focused Service Delivery Director/Technical Services Director with a strong Linux background to … join a leading technical consultancy, helping to lead the delivery of HPC related managed services and projects. Due to significant expansion into the USA, this role will be working closely with a US based team and therefore will need to be willing to work mainly to US east coast … time zones (typically starting at 13:00 and finishing at 22:00). It would suit someone with a background in managed service delivery, with significant experience helping external customers in the delivery of complex technical services. The Service Delivery Director will have a range More ❯

their true authentic selves at all times, because that’s when real creativity happens. The role We are looking for an experienced and driven Service Delivery Manager (SDM) to join our team, with a specific focus on supporting our ITAM & Digital Supply Chain customers. As an SDM, you … will be a key player in ensuring the seamless end-to-end delivery of services while maintaining a sharp focus on customer satisfaction and service quality. You’ll work closely with cross-functional teams, track performance metrics, and proactively resolve issues to elevate service excellence. In this … role, you will be the main point of contact for clients, forging strong relationships and continuously refining service strategies to align with their evolving needs. Your expertise will directly contribute to the growth of the business, ensuring the delivery of high-quality services that exceed client expectations. What More ❯

their true authentic selves at all times, because that’s when real creativity happens. The role We are looking for an experienced and driven Service Delivery Manager (SDM) to join our team, with a specific focus on supporting our ITAM & Digital Supply Chain customers. As an SDM, you … will be a key player in ensuring the seamless end-to-end delivery of services while maintaining a sharp focus on customer satisfaction and service quality. You’ll work closely with cross-functional teams, track performance metrics, and proactively resolve issues to elevate service excellence. In this … role, you will be the main point of contact for clients, forging strong relationships and continuously refining service strategies to align with their evolving needs. Your expertise will directly contribute to the growth of the business, ensuring the delivery of high-quality services that exceed client expectations. What More ❯

Who we're looking for Overall ownership & accountability for the management and successful delivery of contracted services, across a wide range of customers. The role is responsible for ensuring all IT & related services meet contracted specifications across the full-service lifecycle. Client Relationship building is crucial in this … role, building & maintaining strong customer relationships is key to delivering exceptional service for new & existing customers. You will act as the central point of contact for service delivery for your aligned accounts, focusing on customer experience and driving satisfaction. What you'll be delivering Build, own, and … manage strong client relationships, acting as the primary point of contact for service delivery. Own and manage the delivery of services in line with contracted service levels, ensuring performance and compliance with all obligations. Lead regular, structured service review meetings with clients, including the production and More ❯

Who we're looking for Overall ownership & accountability for the management and successful delivery of contracted services, across a wide range of customers. The role is responsible for ensuring all IT & related services meet contracted specifications across the full-service lifecycle. Client relationship building is crucial in this … role; building & maintaining strong customer relationships is key to delivering exceptional service for new & existing customers. You will act as the central point of contact for service delivery for your aligned accounts, focusing on customer experience and driving satisfaction. What you'll be delivering Build, own, and … manage strong client relationships, acting as the primary point of contact for service delivery. Own and manage the delivery of services in line with contracted service levels, ensuring performance and compliance with all obligations. Lead regular, structured service review meetings with clients, including the production and More ❯

Service Operations Manager/Head of Service Delivery Location: Central London Salary: £100,000 - £110,000 A leading MSP supporting the financial sector is currently looking to hire a talented Service Operations Manager/Head of Service Delivery to join their established team in … London. In this role, the successful candidate will be responsible for ensuring that the service delivery team achieves and delivers all performance metrics and adheres to SLAs. Responsibilities Daily responsibilities of the Service Operations Manager/Head of Service Delivery will include: Maintaining daily, weekly … improvements made. People management, conducting appraisals, and dealing with inbound client support calls and high-profile clients. Minimum Requirements To be considered for the Service Operations Manager/Head of Service Delivery role, you will require the following skill-set: ITIL SLAs/KPIs People Management MSP More ❯

Get AI-powered advice on this job and more exclusive features. Service Delivery Manager (Anaplan Managed Service) We are seeking an experienced Service Delivery Manager (SDM) to join our Anaplan Managed Services team, ensuring high-quality support, continuous improvement, and seamless service delivery … EMEA region. This role requires a strong mix of stakeholder management, commercial awareness, governance, teamwork and collaboration skills, with a focus on maintaining excellent service levels and driving Anaplan adoption. We put the customer at the centre of what we do and enabled by a tremendously powerful connected planning … to our Head of Managed Services/Care, you will take the lead in ensuring our customers are availing of our services. Responsibilities highlights: Service Management & Operations Ensure that service delivery aligns with the agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) . Oversee More ❯

Sr Analyst III_Service Delivery page is loaded Sr Analyst III_Service Delivery Apply locations GBR - ANY CITY time type Full time posted on Posted 4 Days Ago job requisition id Job Description: Job Title: Senior Analyst - Service Delivery Location: Central London Employment Type … and automation, enabling organizations to operate more efficiently while maintaining security and compliance. Job Description Summary We are looking for a Senior Analyst III - Service Delivery to join our team. This role is critical in designing, deploying, managing, and maintaining infrastructure services and end-user technologies. The ideal … candidate will have a foundational understanding of IT infrastructure and service delivery, with a focus on providing excellent technical support and maintaining operational efficiency. Key Responsibilities Provide technical support for infrastructure services, troubleshooting and resolving issues. Participate in infrastructure deployment and migration projects, supporting implementation activities. Monitor and More ❯

Service Delivery Engineer CyberSecurity - Graduate Join to apply for the Service Delivery Engineer CyberSecurity - Graduate role at Robustelli ∙ Soucy ∙ Hussey, P.A. Service Delivery Engineer CyberSecurity We are excited to be recruiting for a Service Delivery Engineer/Consultant role working for an … which has opened up several career opportunities for cybersecurity professionals. This role is working within the dynamic and varied Ops team delivering an excellent service to clients while offering a clear path for progression and an exciting career trajectory ahead. Location: Fully remote (must be UK based) Salary: Circa … per annum Requirements For Service Delivery Engineer CyberSecurity Ideally, you will have at least one year of commercial experience in a client-facing role with a cybersecurity focus- i.e. Consultant, Account Manager, Customer Support, Service Delivery etc. Excellent academics including a 2.1 or 1st class degree More ❯

The Role & Key Responsibilities Job Title: Service Delivery Manager - User Experience & Improvement (6 Month FTC) Location: Peterborough (Hybrid) Contract: Six month fixed term contract, 37.5 hrs per week Are you passionate about delivering exceptional IT service experiences and driving meaningful improvement through collaboration and insight? Do you … thrive on using data to enhance user satisfaction and streamline service performance? We're looking for a proactive and people-focused Service Delivery Manager - User Experience & Improvement to join our team on a 6-month fixed-term contract. You'll work across teams to identify service … with user needs and deliver real value to the business. What you'll be doing: Act as a key point of contact for IT service delivery, ensuring user needs are understood and addressed effectively. Monitor service performance data, including SLAs and customer satisfaction metrics, identifying trends and More ❯

solutions and services to organisations around the globe. We strive to protect freedom and build a safer digital society. We are looking for a Service Delivery Manager to join our team in the UK. Working as a Service Delivery Manager The role of the Service Delivery Manager, reporting to the Head of Service Management, ensures all services are delivered to customers in an efficient manner to meet the client's needs while maximising profitability for the business. The Service Delivery Manager plays a key role in building on long-term … customer relationships acting, in conjunction with the Sales Account Managers, as the bridge between the client and Service Teams. Key Responsibilities as a Service Delivery Manager Driving the customer satisfaction within the delivery of professional services, customer support and managed services. Accurate reporting of key performance More ❯

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Technology Service Delivery Manager Location: London, UK Reporting To: IT Director Contract Term: Full time, permanent ROLE OBJECTIVE We are seeking a highly skilled and technically proficient Technology … Service Delivery Manager to join our global IT team. This role demands a unique blend of technical expertise and service management acumen to ensure the seamless delivery and support of critical IT services across our geographically dispersed workforce. You will be a key player in optimizing … our IT infrastructure, applications, and security, while ensuring exceptional user experiences and adherence to strict service level agreements. Responsibilities Service Delivery & Infrastructure Management: Oversee the day-to-day delivery of IT services, encompassing infrastructure, applications, and end-user support, ensuring alignment with SLAs and operational standards More ❯