Service Delivery
UK

The following table provides summary statistics for permanent job vacancies with a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 23 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
23 May 2024
Same period 2023 Same period 2022
Rank 104 139 152
Rank change year-on-year +35 +13 -7
Permanent jobs citing Service Delivery 2,571 2,504 4,546
As % of all permanent jobs advertised in the UK 2.55% 2.54% 2.78%
As % of the Processes & Methodologies category 3.01% 2.66% 2.90%
Number of salaries quoted 1,740 1,630 2,981
10th Percentile £28,500 £26,250 £28,500
25th Percentile £36,250 £34,250 £38,434
Median annual salary (50th Percentile) £50,000 £52,500 £50,000
Median % change year-on-year -4.76% +5.00% -
75th Percentile £66,250 £70,188 £65,000
90th Percentile £80,000 £89,867 £79,375
UK excluding London median annual salary £47,450 £45,600 £47,500
% change year-on-year +4.06% -4.00% +5.56%

All Process and Methodology Skills
UK

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 85,549 94,155 156,986
As % of all permanent jobs advertised in the UK 84.76% 95.59% 95.83%
Number of salaries quoted 60,063 55,401 82,663
10th Percentile £29,250 £34,000 £33,500
25th Percentile £40,000 £45,000 £43,750
Median annual salary (50th Percentile) £55,000 £61,000 £60,000
Median % change year-on-year -9.84% +1.67% +9.09%
75th Percentile £72,500 £81,250 £80,000
90th Percentile £92,500 £100,000 £96,250
UK excluding London median annual salary £50,000 £55,000 £52,500
% change year-on-year -9.09% +4.76% +10.53%

Service Delivery
Job Vacancy Trend

Job postings citing Service Delivery as a proportion of all IT jobs advertised.

Job vacancy trend for Service Delivery in the UK

Service Delivery
Salary Trend

3-month moving average salary quoted in jobs citing Service Delivery.

Salary trend for Service Delivery in the UK

Service Delivery
Salary Histogram

Salary distribution for jobs citing Service Delivery over the 6 months to 23 May 2024.

Salary histogram for Service Delivery in the UK

Service Delivery
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the UK over the 6 months to 23 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +45 2,260 £50,000 -4.76% 799
UK excluding London +27 1,913 £47,450 +4.06% 648
Work from Home +28 914 £55,000 - 325
London +66 583 £60,918 -6.28% 192
South East +22 484 £46,500 +3.33% 141
North of England +36 442 £47,500 -5.00% 180
Midlands +24 326 £47,475 -9.81% 108
South West +17 305 £50,000 +3.09% 86
North West +26 243 £50,000 +11.11% 84
West Midlands +32 222 £50,000 -7.61% 63
Yorkshire +36 160 £47,500 -18.80% 54
Scotland -22 151 £49,990 +66.63% 46
East of England -15 136 £37,500 -6.25% 100
East Midlands +20 100 £37,500 -28.57% 45
Wales +40 57 £48,551 +25.31% 17
North East +10 42 £36,131 +8.66% 45
Northern Ireland +23 19 £61,750 +73.94% 5

Service Delivery
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 141 (5.48%) SharePoint
2 109 (4.24%) Microsoft Exchange
3 29 (1.13%) Confluence
4 24 (0.93%) CMS
5 20 (0.78%) Apache
5 20 (0.78%) Jupyter
5 20 (0.78%) nginx
6 17 (0.66%) Apache Spark
7 8 (0.31%) IIS
8 7 (0.27%) Appian
8 7 (0.27%) Exchange Server 2013
9 6 (0.23%) Exchange Server 2000
9 6 (0.23%) Exchange Server 2010
10 5 (0.19%) SharePoint 2010
10 5 (0.19%) SharePoint 2013
11 4 (0.16%) SAS
11 4 (0.16%) Umbraco
12 3 (0.12%) Documentum
12 3 (0.12%) Skype for Business
13 1 (0.039%) Blackberry Enterprise Server
Applications
1 157 (6.11%) Microsoft Office
2 142 (5.52%) Microsoft Excel
3 60 (2.33%) Microsoft PowerPoint
4 20 (0.78%) Microsoft Project
5 8 (0.31%) MS Visio
6 6 (0.23%) Chatbot
7 5 (0.19%) Spreadsheet
8 3 (0.12%) AutoCAD
9 2 (0.078%) Trello
10 1 (0.039%) Adobe Creative Suite
10 1 (0.039%) Adobe Illustrator
10 1 (0.039%) InDesign
10 1 (0.039%) Photoshop
10 1 (0.039%) Solid Edge
10 1 (0.039%) SOLIDWORKS
Business Applications
1 26 (1.01%) Dynamics CRM
2 9 (0.35%) SAP HCM
3 8 (0.31%) NEC Housing
3 8 (0.31%) Workday HCM
4 7 (0.27%) SAP ERP
5 6 (0.23%) Dynamics GP
5 6 (0.23%) Remedy ITSM
6 5 (0.19%) Oracle EBS
7 4 (0.16%) Elite 3E
7 4 (0.16%) Magento
7 4 (0.16%) Primavera
7 4 (0.16%) ResourceLink
7 4 (0.16%) SAP HR
8 3 (0.12%) Maximo
8 3 (0.12%) NetSuite
8 3 (0.12%) Oracle ERP
8 3 (0.12%) Salesforce CRM
8 3 (0.12%) Shopify
9 2 (0.078%) SAP PP
9 2 (0.078%) SAP WM
Cloud Services
1 470 (18.28%) Microsoft 365
2 414 (16.10%) Azure
3 186 (7.23%) SaaS
4 150 (5.83%) Power Platform
5 104 (4.05%) AWS
6 88 (3.42%) Entra ID
7 60 (2.33%) PowerApps
8 39 (1.52%) Dynamics 365
9 38 (1.48%) Azure DevOps
9 38 (1.48%) OneDrive
10 35 (1.36%) Power Automate
11 31 (1.21%) Amazon S3
12 25 (0.97%) Cloud Computing
12 25 (0.97%) IaaS
13 23 (0.89%) Azure Sentinel
14 20 (0.78%) PaaS
15 17 (0.66%) Amazon EC2
15 17 (0.66%) MinIO
15 17 (0.66%) OpenShift
16 16 (0.62%) WhatsApp
Communications & Networking
1 190 (7.39%) Firewall
2 123 (4.78%) WAN
3 107 (4.16%) LAN
4 91 (3.54%) VPN
5 79 (3.07%) Wi-Fi
6 72 (2.80%) DNS
7 67 (2.61%) Network Security
8 59 (2.29%) DHCP
8 59 (2.29%) Wireless
9 46 (1.79%) VoIP
10 44 (1.71%) Internet
11 40 (1.56%) SD-WAN
12 37 (1.44%) TCP/IP
13 34 (1.32%) VLAN
14 33 (1.28%) SAN
15 23 (0.89%) Unified Communications
16 20 (0.78%) Intranet
16 20 (0.78%) Remote Desktop
17 19 (0.74%) WLAN
18 18 (0.70%) NAS
Database & Business Intelligence
1 93 (3.62%) SQL Server
2 92 (3.58%) Power BI
3 54 (2.10%) Relational Database
4 30 (1.17%) Big Data
4 30 (1.17%) MySQL
5 25 (0.97%) RDBMS
6 21 (0.82%) Amazon RDS
7 18 (0.70%) Azure SQL Database
8 17 (0.66%) Hadoop
8 17 (0.66%) Presto
9 13 (0.51%) Data Warehouse
9 13 (0.51%) SQL Server Reporting Services
10 10 (0.39%) GIS
11 9 (0.35%) DB2
12 7 (0.27%) NoSQL
12 7 (0.27%) Tableau
13 6 (0.23%) PostgreSQL
13 6 (0.23%) SAP HANA
14 5 (0.19%) CorVu
14 5 (0.19%) SQL Server Integration Services
Development Applications
1 57 (2.22%) JIRA
2 33 (1.28%) Jenkins
3 17 (0.66%) Atlassian Bamboo
4 14 (0.54%) Visual Studio
5 13 (0.51%) Robot Framework
6 10 (0.39%) Git
7 9 (0.35%) Team Foundation Server
8 5 (0.19%) Selenium
9 3 (0.12%) Appium
9 3 (0.12%) Cypress.io
9 3 (0.12%) GitLab
9 3 (0.12%) JMeter
9 3 (0.12%) Postman
9 3 (0.12%) REST Assured
9 3 (0.12%) Serenity BDD
9 3 (0.12%) SpecFlow
10 2 (0.078%) Bitbucket
11 1 (0.039%) MSI
11 1 (0.039%) Visual Studio Team System
General
1 981 (38.16%) Social Skills
2 617 (24.00%) Finance
3 261 (10.15%) Inclusion and Diversity
4 235 (9.14%) Analytical Skills
5 208 (8.09%) Public Sector
6 168 (6.53%) Law
7 141 (5.48%) Legal
8 118 (4.59%) Retail
9 112 (4.36%) Marketing
10 93 (3.62%) Organisational Skills
11 69 (2.68%) Telecoms
12 53 (2.06%) Influencing Skills
13 52 (2.02%) Presentation Skills
14 47 (1.83%) Banking
15 45 (1.75%) Local Government
16 41 (1.59%) Aerospace
17 39 (1.52%) Manufacturing
18 26 (1.01%) Police
19 25 (0.97%) Documentation Skills
19 25 (0.97%) Fire and Rescue
Job Titles
1 484 (18.83%) Service Manager
2 400 (15.56%) Delivery Manager
3 396 (15.40%) Service Delivery Manager
4 283 (11.01%) Senior
5 278 (10.81%) IT Manager
6 277 (10.77%) Analyst
7 272 (10.58%) Lead
8 164 (6.38%) IT Support
9 157 (6.11%) Senior Manager
10 141 (5.48%) Consultant
11 122 (4.75%) Senior Delivery Manager
11 122 (4.75%) Senior Service Manager
12 117 (4.55%) Senior Service Delivery Manager
13 111 (4.32%) IT Services Manager
14 103 (4.01%) Developer
15 99 (3.85%) Support Engineer
16 83 (3.23%) Infrastructure Engineer
17 79 (3.07%) IT Engineer
17 79 (3.07%) Support Analyst
18 77 (2.99%) Architect
Libraries, Frameworks & Software Standards
1 48 (1.87%) .NET
2 42 (1.63%) EDI
3 34 (1.32%) HTML
4 21 (0.82%) CSS
5 19 (0.74%) .NET Framework
6 17 (0.66%) ActiveMQ
6 17 (0.66%) Apache NiFi
6 17 (0.66%) Elastic Stack
6 17 (0.66%) RabbitMQ
6 17 (0.66%) YAML
7 15 (0.58%) XML
8 14 (0.54%) Middleware
9 13 (0.51%) ASP.NET
10 10 (0.39%) .NET Core
11 9 (0.35%) Web Services
12 8 (0.31%) cXML
12 8 (0.31%) EDIFACT
13 7 (0.27%) AngularJS
14 6 (0.23%) Flash
14 6 (0.23%) Oracle Fusion
Miscellaneous
1 136 (5.29%) Self-Motivation
2 121 (4.71%) Management Information System
3 97 (3.77%) Driving Licence
4 93 (3.62%) Data Centre
5 57 (2.22%) Product Ownership
6 48 (1.87%) Onboarding
7 35 (1.36%) Enterprise Software
8 33 (1.28%) Public Cloud
9 31 (1.21%) Fat Client
9 31 (1.21%) Thin Client
10 28 (1.09%) Hybrid Cloud
11 27 (1.05%) CMDB
12 25 (0.97%) PMI
13 23 (0.89%) Security Operations Centre
14 22 (0.86%) Analytical Mindset
15 19 (0.74%) Virtual Team
16 17 (0.66%) Low-Code
16 17 (0.66%) Mainframe
17 16 (0.62%) NHS
17 16 (0.62%) Replication
Operating Systems
1 406 (15.79%) Windows
2 142 (5.52%) Linux
3 134 (5.21%) Windows Server
4 119 (4.63%) Windows 10
5 42 (1.63%) Unix
6 41 (1.59%) Apple iOS
7 35 (1.36%) Windows Server 2019
8 30 (1.17%) Windows Server 2012
9 27 (1.05%) Android
9 27 (1.05%) Windows Server 2016
10 25 (0.97%) Mac OS X
11 23 (0.89%) Windows 7
12 17 (0.66%) Mac OS
13 16 (0.62%) Windows Server 2008
14 6 (0.23%) Red Hat Enterprise Linux
14 6 (0.23%) Ubuntu
15 3 (0.12%) VMS
15 3 (0.12%) Windows 8
16 1 (0.039%) OpenVMS
16 1 (0.039%) Windows XP
Processes & Methodologies
1 849 (33.02%) ITIL
2 482 (18.75%) Customer Service
3 476 (18.51%) Service Management
4 464 (18.05%) Problem-Solving
5 389 (15.13%) ITSM
6 369 (14.35%) Continuous Improvement
7 323 (12.56%) Agile
8 314 (12.21%) Project Management
9 285 (11.09%) Mentoring
10 279 (10.85%) Change Management
11 228 (8.87%) Stakeholder Management
12 201 (7.82%) Actionable Insight
13 199 (7.74%) Incident Management
14 191 (7.43%) Cybersecurity
15 187 (7.27%) Roadmaps
16 181 (7.04%) Project Delivery
17 162 (6.30%) DevOps
18 153 (5.95%) Performance Management
19 151 (5.87%) Collaborative Working
20 149 (5.80%) Contract Negotiation
Programming Languages
1 129 (5.02%) SQL
2 90 (3.50%) PowerShell
3 66 (2.57%) Python
4 44 (1.71%) Bash
5 38 (1.48%) C#
6 31 (1.21%) Java
7 28 (1.09%) JavaScript
8 20 (0.78%) T-SQL
9 17 (0.66%) COBOL
9 17 (0.66%) Shell Script
10 8 (0.31%) ActionScript
10 8 (0.31%) ActionScript 2.0
11 5 (0.19%) VB
12 4 (0.16%) Kotlin
12 4 (0.16%) TypeScript
13 3 (0.12%) PHP
13 3 (0.12%) Scala
14 2 (0.078%) Data Analysis Expressions
14 2 (0.078%) Kusto Query Language
14 2 (0.078%) VBScript
Qualifications
1 388 (15.09%) Degree
2 271 (10.54%) Security Cleared
3 120 (4.67%) SC Cleared
4 90 (3.50%) ITIL Certification
5 78 (3.03%) Cisco Certification
6 58 (2.26%) DV Cleared
7 53 (2.06%) Microsoft Certification
8 51 (1.98%) CISSP
9 50 (1.94%) PMI Certification
10 49 (1.91%) Computer Science Degree
11 48 (1.87%) CCNA
12 45 (1.75%) ITIL Foundation Certificate
13 39 (1.52%) CCNP
14 35 (1.36%) DBS Check
15 33 (1.28%) PMP
16 32 (1.24%) CTC Cleared
17 25 (0.97%) AWS Certification
18 20 (0.78%) BPSS Clearance
19 17 (0.66%) CISM
20 16 (0.62%) MCSE
Quality Assurance & Compliance
1 332 (12.91%) SLA
2 71 (2.76%) GDPR
3 68 (2.64%) QA
4 55 (2.14%) Cyber Essentials
5 54 (2.10%) ISO/IEC 27001
6 42 (1.63%) Accessibility
7 35 (1.36%) PMO
8 24 (0.93%) Data Quality
9 12 (0.47%) PCI DSS
10 10 (0.39%) ISO 9001
11 9 (0.35%) NIST
12 7 (0.27%) Actionable Recommendations
12 7 (0.27%) Cyber Essentials PLUS
12 7 (0.27%) GRC
13 6 (0.23%) ISO/IEC 20000
13 6 (0.23%) Sarbanes-Oxley
14 5 (0.19%) COBIT
14 5 (0.19%) TickIT
15 4 (0.16%) ISO 22301
15 4 (0.16%) NEBOSH
System Software
1 311 (12.10%) Active Directory
2 89 (3.46%) VMware Infrastructure
3 46 (1.79%) Hyper-V
4 32 (1.24%) vSphere
5 25 (0.97%) Virtual Desktop
6 22 (0.86%) Docker
7 16 (0.62%) Virtual Machines
8 14 (0.54%) Firmware
9 10 (0.39%) VMware ESXi
10 7 (0.27%) Virtual Servers
11 3 (0.12%) BitLocker
12 2 (0.078%) Embedded Firmware
12 2 (0.078%) XenApp
13 1 (0.039%) DFS Replication
13 1 (0.039%) Microsoft Virtual Server
13 1 (0.039%) Terminal Services
13 1 (0.039%) Veritas Cluster Server
13 1 (0.039%) XenDesktop
Systems Management
1 109 (4.24%) Microsoft Intune
2 93 (3.62%) SCCM
3 46 (1.79%) Kubernetes
4 32 (1.24%) Ansible
5 25 (0.97%) Terraform
6 23 (0.89%) WSUS
7 18 (0.70%) Grafana
8 17 (0.66%) HAProxy
8 17 (0.66%) Prometheus
9 11 (0.43%) Nessus
10 10 (0.39%) Jamf Pro
11 8 (0.31%) ZABBIX
12 6 (0.23%) Microsoft Data Protection Manager
12 6 (0.23%) NetBackup
12 6 (0.23%) SCDPM
12 6 (0.23%) vCenter Server
13 5 (0.19%) FortiGate
13 5 (0.19%) Puppet
14 4 (0.16%) Single Sign-On
14 4 (0.16%) SmoothWall
Vendors
1 805 (31.31%) Microsoft
2 250 (9.72%) ServiceNow
3 161 (6.26%) VMware
4 125 (4.86%) Dell
5 109 (4.24%) Cisco
6 71 (2.76%) Oracle
7 55 (2.14%) SAP
8 54 (2.10%) Salesforce
9 49 (1.91%) Apple
10 44 (1.71%) Citrix
11 40 (1.56%) Meraki
11 40 (1.56%) Veeam
12 35 (1.36%) iManage
13 26 (1.01%) Google
14 23 (0.89%) Adobe
15 21 (0.82%) Sophos
16 17 (0.66%) Aderant
16 17 (0.66%) Unisys
17 16 (0.62%) HP
17 16 (0.62%) Palo Alto