ServiceNow
UK

The table below provides summary statistics for permanent job vacancies with a requirement for knowledge and experience of ServiceNow products and/or services. Included is a benchmarking guide to the salaries offered in vacancies that have cited ServiceNow over the 6 months to 10 May 2024 with a comparison to the same period in the previous 2 years.

The figures below represent the IT labour market in general and are not representative of salaries within ServiceNow.

6 months to
10 May 2024
Same period 2023 Same period 2022
Rank 241 266 406
Rank change year-on-year +25 +140 -48
Permanent jobs citing ServiceNow 1,205 1,392 1,416
As % of all permanent jobs advertised in the UK 1.21% 1.38% 0.90%
As % of the Vendors category 3.30% 3.29% 2.31%
Number of salaries quoted 838 984 1,035
10th Percentile £29,308 £31,250 £26,680
25th Percentile £41,250 £42,500 £34,750
Median annual salary (50th Percentile) £62,100 £57,810 £52,500
Median % change year-on-year +7.42% +10.11% -4.55%
75th Percentile £82,548 £80,000 £72,500
90th Percentile £96,250 £90,000 £85,000
UK excluding London median annual salary £52,500 £55,000 £42,500
% change year-on-year -4.55% +29.41% -6.59%

All Vendors
UK

ServiceNow is in the Vendor Products and Services category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for knowledge or experience of vendor products and services.

Permanent vacancies with a requirement for knowledge or experience of vendor products and services 36,551 42,350 61,172
As % of all permanent jobs advertised in the UK 36.84% 41.92% 38.89%
Number of salaries quoted 25,003 24,216 32,825
10th Percentile £26,702 £31,250 £30,000
25th Percentile £36,000 £41,250 £40,000
Median annual salary (50th Percentile) £50,000 £57,500 £55,000
Median % change year-on-year -13.04% +4.55% +4.76%
75th Percentile £68,750 £75,294 £75,000
90th Percentile £87,500 £92,500 £90,000
UK excluding London median annual salary £45,000 £50,000 £47,500
% change year-on-year -10.00% +5.26% +3.62%

ServiceNow
Job Vacancy Trend

Job postings citing ServiceNow as a proportion of all IT jobs advertised.

Job vacancy trend for ServiceNow in the UK

ServiceNow
Salary Trend

3-month moving average salary quoted in jobs citing ServiceNow.

Salary trend for ServiceNow in the UK

ServiceNow
Salary Histogram

Salary distribution for jobs citing ServiceNow over the 6 months to 10 May 2024.

Salary histogram for ServiceNow in the UK

ServiceNow
Top 18 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ServiceNow within the UK over the 6 months to 10 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +39 1,054 £60,000 +4.12% 195
UK excluding London -3 674 £52,500 -4.55% 111
Work from Home -19 467 £62,783 +8.60% 93
London +47 446 £80,000 +33.33% 82
North of England +31 218 £47,500 -19.04% 36
South East +3 145 £52,500 +16.67% 23
Midlands -39 116 £58,700 +2.09% 17
North West +5 102 £50,000 -16.67% 16
Yorkshire +58 95 £41,774 -23.97% 16
West Midlands -30 91 £66,250 +12.77% 12
South West +17 87 £58,700 +23.53% 14
Scotland -22 66 £75,669 +27.12% 7
East of England +2 35 £32,000 -24.26% 10
East Midlands -8 25 £25,000 -28.57% 5
North East +8 21 £42,500 -50.00% 4
Wales +13 8 £38,000 -30.91% 2
Northern Ireland +27 6 £38,750 - 3
Isle of Man - 4 - - 1

ServiceNow
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 81 (6.72%) Microsoft Exchange
2 66 (5.48%) SharePoint
3 55 (4.56%) Confluence
4 28 (2.32%) Captiva
4 28 (2.32%) FileNet
4 28 (2.32%) WebSphere
5 22 (1.83%) SAS
6 14 (1.16%) CMS
7 3 (0.25%) IIS
7 3 (0.25%) Skype for Business
8 2 (0.17%) SharePoint Server
9 1 (0.083%) Apache
9 1 (0.083%) IBM Domino
9 1 (0.083%) JOnAS
9 1 (0.083%) WebLogic
Applications
1 103 (8.55%) Microsoft Office
2 35 (2.90%) Microsoft Excel
3 30 (2.49%) Microsoft PowerPoint
4 12 (1.00%) Sketch
5 3 (0.25%) Chatbot
5 3 (0.25%) Microsoft Project
6 2 (0.17%) MS Visio
Business Applications
1 72 (5.98%) Remedy ITSM
2 10 (0.83%) Elite 3E
3 6 (0.50%) Dynamics CRM
3 6 (0.50%) Oracle EBS
4 3 (0.25%) SAP S/4HANA
5 2 (0.17%) assyst
5 2 (0.17%) BusinessWorks
5 2 (0.17%) SAP GRC
5 2 (0.17%) Sparx Enterprise Architect
6 1 (0.083%) Carpe Diem
6 1 (0.083%) Oracle Applications
6 1 (0.083%) Oracle ERP
6 1 (0.083%) Primavera
6 1 (0.083%) SAP CRM
Cloud Services
1 214 (17.76%) Microsoft 365
2 196 (16.27%) Azure
3 132 (10.95%) SaaS
4 80 (6.64%) Entra ID
5 63 (5.23%) GCP
6 62 (5.15%) AWS
7 38 (3.15%) GitHub
8 26 (2.16%) Power Platform
9 21 (1.74%) PaaS
10 20 (1.66%) Dynamics 365
11 17 (1.41%) IaaS
12 14 (1.16%) Azure DevOps
12 14 (1.16%) Mimecast
13 13 (1.08%) Azure Key Vault
14 12 (1.00%) AWS KMS
14 12 (1.00%) Cloud Computing
14 12 (1.00%) Figma
14 12 (1.00%) PowerApps
15 11 (0.91%) OneDrive
16 10 (0.83%) Azure Monitor
Communications & Networking
1 36 (2.99%) DNS
2 31 (2.57%) Firewall
2 31 (2.57%) VPN
3 23 (1.91%) LAN
4 16 (1.33%) Wireless
5 15 (1.24%) Network Security
5 15 (1.24%) WAN
6 14 (1.16%) SSL
7 12 (1.00%) TCP/IP
8 9 (0.75%) Internet
9 8 (0.66%) DHCP
9 8 (0.66%) VoIP
10 7 (0.58%) SD-WAN
11 6 (0.50%) Cisco ISE
11 6 (0.50%) SAN
11 6 (0.50%) Wi-Fi
12 5 (0.41%) VSAT
13 4 (0.33%) MPLS
13 4 (0.33%) Remote Desktop
14 3 (0.25%) Cisco Wireless
Database & Business Intelligence
1 35 (2.90%) SQL Server
2 20 (1.66%) Power BI
3 10 (0.83%) Relational Database
4 8 (0.66%) MySQL
5 7 (0.58%) SQL Server Integration Services
6 6 (0.50%) NoSQL
7 5 (0.41%) Redis
8 3 (0.25%) Data Warehouse
8 3 (0.25%) DTS
8 3 (0.25%) MongoDB
8 3 (0.25%) Oracle Database
9 2 (0.17%) Azure SQL Database
9 2 (0.17%) Delta Lake
9 2 (0.17%) Metadata
9 2 (0.17%) Oracle Reports
9 2 (0.17%) SQL Server Reporting Services
10 1 (0.083%) Oracle Database 11g
10 1 (0.083%) Oracle Database 12c
10 1 (0.083%) OrientDB
10 1 (0.083%) Tableau
Development Applications
1 169 (14.02%) JIRA
2 28 (2.32%) Oracle Forms
3 18 (1.49%) Jenkins
4 11 (0.91%) Robot Framework
5 6 (0.50%) Postman
6 5 (0.41%) GitLab
6 5 (0.41%) MSI
6 5 (0.41%) SonarQube
6 5 (0.41%) Visual Studio
7 4 (0.33%) AdminStudio
7 4 (0.33%) Eclipse
7 4 (0.33%) InstallShield
8 3 (0.25%) Git
8 3 (0.25%) Sonatype Nexus
8 3 (0.25%) Team Foundation Server
9 2 (0.17%) Burp Suite
9 2 (0.17%) SQL Server Management Studio (SSMS)
General
1 382 (31.70%) Social Skills
2 349 (28.96%) Finance
3 225 (18.67%) Inclusion and Diversity
4 160 (13.28%) Law
5 117 (9.71%) Banking
6 100 (8.30%) Analytical Skills
7 54 (4.48%) Public Sector
8 42 (3.49%) Legal
9 32 (2.66%) Presentation Skills
10 28 (2.32%) Influencing Skills
11 27 (2.24%) Documentation Skills
12 19 (1.58%) Retail
13 16 (1.33%) Marketing
14 15 (1.24%) Aerospace
14 15 (1.24%) Organisational Skills
15 11 (0.91%) Automotive
15 11 (0.91%) Telecoms
16 10 (0.83%) Billing
17 9 (0.75%) Front Office
17 9 (0.75%) Investment Banking
Job Titles
1 221 (18.34%) Senior
2 161 (13.36%) Analyst
3 153 (12.70%) Service Manager
4 151 (12.53%) Architect
5 146 (12.12%) Developer
6 137 (11.37%) Lead
7 133 (11.04%) ServiceNow Developer
8 128 (10.62%) ServiceNow Architect
9 125 (10.37%) Senior Manager
10 117 (9.71%) Delivery Manager
10 117 (9.71%) Service Delivery Manager
11 115 (9.54%) Senior Service Manager
12 112 (9.29%) Consultant
13 103 (8.55%) Senior Delivery Manager
13 103 (8.55%) Senior Service Delivery Manager
14 79 (6.56%) Service Analyst
15 72 (5.98%) ServiceNow Consultant
16 62 (5.15%) Service Desk Analyst
17 52 (4.32%) Technical Consultant
18 44 (3.65%) Support Analyst
Libraries, Frameworks & Software Standards
1 97 (8.05%) HTML
2 68 (5.64%) AngularJS
3 66 (5.48%) Web Services
4 64 (5.31%) CSS
5 61 (5.06%) XML
6 42 (3.49%) Twitter Bootstrap
7 39 (3.24%) SOAP
8 37 (3.07%) JSON
9 36 (2.99%) LDAP
10 35 (2.90%) REST
11 18 (1.49%) Middleware
12 17 (1.41%) SailPoint
13 13 (1.08%) .NET
14 8 (0.66%) Ajax
15 7 (0.58%) Microsoft Graph
15 7 (0.58%) RESTful
16 6 (0.50%) Kafka
16 6 (0.50%) React
17 5 (0.41%) Node.js
17 5 (0.41%) WebdriverIO
Miscellaneous
1 86 (7.14%) CMDB
2 85 (7.05%) Management Information System
3 54 (4.48%) Product Ownership
4 52 (4.32%) Data Centre
5 41 (3.40%) Legacy Systems
6 31 (2.57%) Private Cloud
7 28 (2.32%) DataPower
8 25 (2.07%) Onboarding
9 20 (1.66%) Clustering
10 18 (1.49%) iPhone
10 18 (1.49%) Public Cloud
10 18 (1.49%) Self-Motivation
11 16 (1.33%) PKI
12 14 (1.16%) Hybrid Cloud
13 13 (1.08%) Digital Signage
13 13 (1.08%) Enterprise Software
14 12 (1.00%) Linux Command Line
15 10 (0.83%) Cyber Threat
16 9 (0.75%) Greenfield Project
16 9 (0.75%) Robotics
Operating Systems
1 197 (16.35%) Windows
2 68 (5.64%) Windows Server
3 67 (5.56%) Linux
4 52 (4.32%) Windows 10
5 34 (2.82%) Unix
6 26 (2.16%) Android
7 16 (1.33%) Windows Server 2016
8 14 (1.16%) Windows Server 2019
9 13 (1.08%) Windows 7
10 9 (0.75%) Apple iOS
11 8 (0.66%) Windows Server 2012
12 5 (0.41%) Mac OS
13 4 (0.33%) Red Hat Enterprise Linux
14 3 (0.25%) Mac OS X
14 3 (0.25%) Windows Server 2003
15 2 (0.17%) CentOS
16 1 (0.083%) HPUX
16 1 (0.083%) Solaris
16 1 (0.083%) VMS
16 1 (0.083%) Windows 8
Processes & Methodologies
1 406 (33.69%) ITSM
2 351 (29.13%) ITIL
3 295 (24.48%) Service Management
4 273 (22.66%) Mentoring
5 252 (20.91%) Service Delivery
6 229 (19.00%) Agile
7 156 (12.95%) Change Management
8 154 (12.78%) Problem-Solving
9 144 (11.95%) Customer Service
10 134 (11.12%) DevOps
11 126 (10.46%) Incident Management
12 120 (9.96%) Performance Management
13 118 (9.79%) Coaching
14 109 (9.05%) Continuous Improvement
15 103 (8.55%) Contract Negotiation
16 95 (7.88%) Migration
17 89 (7.39%) Roadmaps
18 80 (6.64%) Service Catalogue
19 75 (6.22%) Problem Management
19 75 (6.22%) Project Management
Programming Languages
1 106 (8.80%) JavaScript
2 65 (5.39%) PowerShell
2 65 (5.39%) SQL
3 41 (3.40%) Java
4 32 (2.66%) Python
5 18 (1.49%) C#
6 13 (1.08%) Bash
7 12 (1.00%) Perl
8 11 (0.91%) T-SQL
9 5 (0.41%) Bicep
9 5 (0.41%) VB
10 4 (0.33%) Lua
10 4 (0.33%) Ruby
10 4 (0.33%) Tcl
11 3 (0.25%) VB.NET
12 2 (0.17%) R
13 1 (0.083%) BeanShell
13 1 (0.083%) C++
13 1 (0.083%) PL/SQL
13 1 (0.083%) ProC
Qualifications
1 147 (12.20%) Security Cleared
2 120 (9.96%) Degree
3 113 (9.38%) SC Cleared
4 38 (3.15%) ITIL Certification
5 33 (2.74%) DV Cleared
6 30 (2.49%) DBS Check
7 26 (2.16%) CISSP
8 19 (1.58%) CompTIA Security+
9 18 (1.49%) ITIL Foundation Certificate
10 16 (1.33%) Cisco Certification
10 16 (1.33%) PMI Certification
10 16 (1.33%) PMP
11 14 (1.16%) CCNA
11 14 (1.16%) CISM
11 14 (1.16%) CompTIA CySA+
11 14 (1.16%) CRISC
12 13 (1.08%) MCP
13 12 (1.00%) APMG
13 12 (1.00%) BPSS Clearance
14 11 (0.91%) Computer Science Degree
Quality Assurance & Compliance
1 176 (14.61%) SLA
2 46 (3.82%) QA
3 37 (3.07%) GDPR
4 36 (2.99%) COBIT
5 17 (1.41%) GRC
6 12 (1.00%) Data Quality
6 12 (1.00%) ISO/IEC 27001
6 12 (1.00%) NIST
7 9 (0.75%) NCSC
8 2 (0.17%) Accessibility
8 2 (0.17%) Cyber Essentials
8 2 (0.17%) Cyber Essentials PLUS
8 2 (0.17%) PMO
9 1 (0.083%) GxP
9 1 (0.083%) HIPAA
9 1 (0.083%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
9 1 (0.083%) PMBOK
9 1 (0.083%) SOC 2
System Software
1 198 (16.43%) Active Directory
2 33 (2.74%) VMware Infrastructure
3 28 (2.32%) VMware ESXi
4 14 (1.16%) Docker
5 12 (1.00%) Virtual Desktop
6 11 (0.91%) Hyper-V
6 11 (0.91%) vSphere
7 10 (0.83%) Virtual Machines
8 4 (0.33%) Microsoft App-V
9 1 (0.083%) Firmware
9 1 (0.083%) Oracle RAC
Systems Management
1 70 (5.81%) Microsoft Intune
2 57 (4.73%) Single Sign-On
3 53 (4.40%) SCCM
4 32 (2.66%) OpenView
5 26 (2.16%) vCenter Server
6 25 (2.07%) Ansible
7 24 (1.99%) Kubernetes
8 21 (1.74%) SCOM
9 18 (1.49%) Microsoft Clustering
10 14 (1.16%) Jamf Pro
11 12 (1.00%) CA Single Sign-On
11 12 (1.00%) Grafana
12 9 (0.75%) Progress Chef
12 9 (0.75%) ZABBIX
13 8 (0.66%) Nessus
13 8 (0.66%) SysTrack
13 8 (0.66%) vRealize
13 8 (0.66%) WSUS
14 7 (0.58%) Istio
14 7 (0.58%) Terraform
Vendors
1 363 (30.12%) Microsoft
2 126 (10.46%) Dell
3 97 (8.05%) HP
4 75 (6.22%) Remedy
5 72 (5.98%) BMC
6 70 (5.81%) VMware
7 53 (4.40%) SAP
8 50 (4.15%) Oracle
9 46 (3.82%) Cisco
10 37 (3.07%) IBM
11 33 (2.74%) Salesforce
12 29 (2.41%) Splunk
13 28 (2.32%) Kofax
13 28 (2.32%) Pega
14 24 (1.99%) Apple
15 23 (1.91%) CyberArk
16 20 (1.66%) Commvault
16 20 (1.66%) Sun
17 19 (1.58%) Dynatrace
18 17 (1.41%) Unisys