Problem Management
UK

The following table provides summary statistics for permanent job vacancies with a requirement for Problem Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Problem Management over the 6 months to 9 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
9 May 2024
Same period 2023 Same period 2022
Rank 368 341 423
Rank change year-on-year -27 +82 -10
Permanent jobs citing Problem Management 733 1,014 1,336
As % of all permanent jobs advertised in the UK 0.74% 1.00% 0.85%
As % of the Processes & Methodologies category 0.86% 1.05% 0.89%
Number of salaries quoted 519 696 922
10th Percentile £31,250 £31,250 £28,000
25th Percentile £40,000 £37,882 £37,500
Median annual salary (50th Percentile) £51,350 £50,000 £50,000
Median % change year-on-year +2.70% - +7.53%
75th Percentile £67,500 £65,600 £65,000
90th Percentile £87,500 £77,500 £78,750
UK excluding London median annual salary £50,000 £43,823 £45,000
% change year-on-year +14.10% -2.62% +1.12%

All Process and Methodology Skills
UK

Problem Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 84,809 96,894 150,102
As % of all permanent jobs advertised in the UK 85.57% 95.61% 95.67%
Number of salaries quoted 59,843 56,945 82,179
10th Percentile £29,000 £34,000 £33,500
25th Percentile £40,000 £45,000 £43,750
Median annual salary (50th Percentile) £55,000 £61,180 £60,000
Median % change year-on-year -10.10% +1.97% +9.09%
75th Percentile £72,500 £81,250 £80,000
90th Percentile £92,500 £100,000 £96,550
UK excluding London median annual salary £50,000 £55,000 £52,500
% change year-on-year -9.09% +4.76% +9.38%

Problem Management
Job Vacancy Trend

Job postings citing Problem Management as a proportion of all IT jobs advertised.

Job vacancy trend for Problem Management in the UK

Problem Management
Salary Trend

3-month moving average salary quoted in jobs citing Problem Management.

Salary trend for Problem Management in the UK

Problem Management
Salary Histogram

Salary distribution for jobs citing Problem Management over the 6 months to 9 May 2024.

Salary histogram for Problem Management in the UK

Problem Management
Top 18 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Problem Management within the UK over the 6 months to 9 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -12 656 £51,350 +2.70% 154
UK excluding London -30 502 £50,000 +14.10% 124
Work from Home +18 339 £55,000 +4.46% 56
London -10 204 £70,000 +21.74% 33
South East -11 142 £47,875 +11.99% 38
North of England +30 136 £50,000 +11.11% 29
Midlands -25 98 £50,000 +11.11% 23
West Midlands -7 67 £54,000 +14.89% 12
North West -23 66 £57,500 +21.05% 14
South West -26 49 £42,500 +15.60% 13
Yorkshire +78 45 £52,500 +19.80% 12
East Midlands -15 31 £48,500 +14.12% 11
East of England -16 26 £45,000 -8.16% 14
North East +16 25 £42,925 -18.24% 3
Scotland -74 23 £55,000 - 7
Wales +16 20 £51,500 +66.13%
Isle of Man - 6 £36,000 -
Northern Ireland - 3 - - 1

Problem Management
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 30 (4.09%) Microsoft Exchange
2 26 (3.55%) SharePoint
3 23 (3.14%) SAS
4 6 (0.82%) Exchange Server 2000
4 6 (0.82%) JBoss
5 5 (0.68%) Confluence
6 3 (0.41%) IBM Notes
6 3 (0.41%) IIS
7 2 (0.27%) Apache
7 2 (0.27%) Apache Spark
7 2 (0.27%) WebSphere
8 1 (0.14%) Oracle Spatial
8 1 (0.14%) Tomcat
8 1 (0.14%) WebLogic
Applications
1 54 (7.37%) Microsoft Office
2 27 (3.68%) Microsoft Excel
3 9 (1.23%) Microsoft PowerPoint
4 4 (0.55%) MS Visio
5 1 (0.14%) Spreadsheet
Business Applications
1 19 (2.59%) NEC Housing
2 6 (0.82%) Aladdin
2 6 (0.82%) Dynamics CRM
2 6 (0.82%) thinkFolio
3 5 (0.68%) Remedy ITSM
3 5 (0.68%) Temenos T24
4 4 (0.55%) Dynamics NAV
5 3 (0.41%) Oracle ERP
6 2 (0.27%) Elite 3E
6 2 (0.27%) SAP EWM
7 1 (0.14%) Carpe Diem
7 1 (0.14%) Oracle EBS
Cloud Services
1 197 (26.88%) Azure
2 171 (23.33%) Microsoft 365
3 58 (7.91%) Power Platform
4 41 (5.59%) AWS
5 32 (4.37%) GCP
6 31 (4.23%) Entra ID
6 31 (4.23%) SaaS
7 27 (3.68%) Azure DevOps
7 27 (3.68%) Dynamics 365
7 27 (3.68%) PowerApps
8 26 (3.55%) Azure Logic Apps
9 25 (3.41%) IaaS
10 22 (3.00%) PaaS
11 17 (2.32%) Azure Monitor
11 17 (2.32%) OpenShift
12 16 (2.18%) Azure Data Factory
13 15 (2.05%) Azure Service Bus
13 15 (2.05%) Serverless
14 13 (1.77%) Azure Functions
14 13 (1.77%) Power Automate
Communications & Networking
1 58 (7.91%) Firewall
2 51 (6.96%) DNS
3 32 (4.37%) LAN
4 27 (3.68%) DHCP
5 24 (3.27%) VPN
5 24 (3.27%) Wireless
6 23 (3.14%) Remote Desktop
7 22 (3.00%) WAN
8 16 (2.18%) SAN
9 15 (2.05%) TCP/IP
10 14 (1.91%) Internet
11 11 (1.50%) Wi-Fi
12 7 (0.95%) VoIP
13 6 (0.82%) VLAN
13 6 (0.82%) Wireshark
14 5 (0.68%) Network Security
14 5 (0.68%) SD-WAN
15 4 (0.55%) 5G
15 4 (0.55%) Fibre Channel
15 4 (0.55%) WLAN
Database & Business Intelligence
1 37 (5.05%) SQL Server
2 31 (4.23%) Relational Database
3 26 (3.55%) MySQL
4 23 (3.14%) Oracle Database
4 23 (3.14%) Power BI
5 20 (2.73%) PostgreSQL
5 20 (2.73%) RDBMS
6 19 (2.59%) Oracle Database 12c
7 10 (1.36%) Azure SQL Database
8 7 (0.95%) Data Warehouse
9 6 (0.82%) Data Lake
10 2 (0.27%) Apache Cassandra
10 2 (0.27%) Big Data
10 2 (0.27%) Hadoop
10 2 (0.27%) Metadata
10 2 (0.27%) Qlik Sense
10 2 (0.27%) SQL Server Integration Services
10 2 (0.27%) Tableau
11 1 (0.14%) Oracle Reports
11 1 (0.14%) SQL Server Reporting Services
Development Applications
1 21 (2.86%) Jenkins
2 17 (2.32%) IBM UrbanCode
3 12 (1.64%) JIRA
4 4 (0.55%) Bitbucket
4 4 (0.55%) Postman
5 3 (0.41%) Git
6 2 (0.27%) Visual Studio
7 1 (0.14%) Mercurial
7 1 (0.14%) MSI
7 1 (0.14%) Snyk
General
1 305 (41.61%) Social Skills
2 239 (32.61%) Finance
3 117 (15.96%) Analytical Skills
4 48 (6.55%) Law
5 44 (6.00%) Banking
6 34 (4.64%) Public Sector
7 32 (4.37%) Legal
8 27 (3.68%) Presentation Skills
9 26 (3.55%) Local Government
10 25 (3.41%) Organisational Skills
11 23 (3.14%) Inclusion and Diversity
12 22 (3.00%) Back Office
13 19 (2.59%) Police
14 18 (2.46%) Telecoms
15 15 (2.05%) Retail
16 14 (1.91%) Documentation Skills
17 13 (1.77%) Financial Institution
18 12 (1.64%) Investment Banking
19 11 (1.50%) Manufacturing
20 10 (1.36%) Games
Job Titles
1 154 (21.01%) Analyst
2 104 (14.19%) Senior
3 82 (11.19%) Service Manager
4 64 (8.73%) IT Manager
5 57 (7.78%) Support Engineer
6 54 (7.37%) Support Analyst
7 50 (6.82%) Infrastructure Engineer
7 50 (6.82%) IT Support
8 45 (6.14%) Developer
9 42 (5.73%) Administrator
10 41 (5.59%) DBA
10 41 (5.59%) Lead
11 39 (5.32%) Problem Manager
12 38 (5.18%) IT Services Manager
12 38 (5.18%) Oracle DBA
13 35 (4.77%) IT Analyst
14 26 (3.55%) Service Analyst
15 25 (3.41%) Delivery Manager
15 25 (3.41%) Problem Analyst
15 25 (3.41%) Service Delivery Manager
Libraries, Frameworks & Software Standards
1 28 (3.82%) Web Services
2 25 (3.41%) .NET
3 22 (3.00%) AngularJS
3 22 (3.00%) CSS
3 22 (3.00%) HTML
3 22 (3.00%) Twitter Bootstrap
4 5 (0.68%) REST
5 4 (0.55%) Software Packaging
5 4 (0.55%) YAML
6 3 (0.41%) .NET Framework
6 3 (0.41%) ARM Templates
6 3 (0.41%) AWS CDK
6 3 (0.41%) EDI
6 3 (0.41%) JSON
7 2 (0.27%) Middleware
7 2 (0.27%) Node.js
8 1 (0.14%) RESTful
8 1 (0.14%) SAML
8 1 (0.14%) XML
8 1 (0.14%) XSLT
Miscellaneous
1 81 (11.05%) Management Information System
2 46 (6.28%) Self-Motivation
3 37 (5.05%) CMDB
4 35 (4.77%) Driving Licence
5 32 (4.37%) Data Centre
6 29 (3.96%) Product Ownership
7 23 (3.14%) Legacy Systems
8 21 (2.86%) PKI
9 18 (2.46%) Enterprise Software
10 17 (2.32%) Cyber Threat
10 17 (2.32%) Public Cloud
11 16 (2.18%) Clustering
12 15 (2.05%) Hedge funds
13 13 (1.77%) Enterprise Cloud
14 11 (1.50%) Replication
15 10 (1.36%) Security Operations Centre
16 8 (1.09%) Hybrid Cloud
17 7 (0.95%) Cyber Kill Chain
18 6 (0.82%) Cyber Defence
18 6 (0.82%) Onboarding
Operating Systems
1 236 (32.20%) Windows
2 86 (11.73%) Windows Server
3 83 (11.32%) Linux
4 51 (6.96%) Unix
5 47 (6.41%) Windows 10
6 32 (4.37%) Windows Server 2012
7 27 (3.68%) Windows 7
8 24 (3.27%) Windows Server 2016
8 24 (3.27%) Windows Server 2019
9 9 (1.23%) AIX
9 9 (1.23%) Android
10 8 (1.09%) Apple iOS
11 7 (0.95%) Mac OS
12 4 (0.55%) Red Hat Enterprise Linux
13 3 (0.41%) CentOS
13 3 (0.41%) Windows Server 2003
13 3 (0.41%) Windows Server 2008
13 3 (0.41%) zOS
14 2 (0.27%) Ubuntu
14 2 (0.27%) Windows 8
Processes & Methodologies
1 435 (59.35%) ITIL
2 273 (37.24%) Service Management
3 272 (37.11%) Change Management
4 221 (30.15%) Incident Management
5 161 (21.96%) Customer Service
6 150 (20.46%) ITSM
7 147 (20.05%) Service Delivery
8 144 (19.65%) Problem-Solving
9 122 (16.64%) Continuous Improvement
10 117 (15.96%) Root Cause Analysis
11 115 (15.69%) Agile
12 83 (11.32%) Cybersecurity
13 79 (10.78%) DevOps
14 70 (9.55%) Infrastructure Engineering
15 69 (9.41%) Mentoring
15 69 (9.41%) Roadmaps
16 61 (8.32%) Trend Analysis
17 52 (7.09%) Process Improvement
18 51 (6.96%) Information Security
19 50 (6.82%) Configuration Management
Programming Languages
1 85 (11.60%) SQL
2 66 (9.00%) PowerShell
3 30 (4.09%) Python
4 26 (3.55%) C#
5 17 (2.32%) Groovy
6 13 (1.77%) Java
7 11 (1.50%) ActionScript
8 10 (1.36%) VB
9 8 (1.09%) Bash
10 6 (0.82%) Perl
10 6 (0.82%) T-SQL
11 3 (0.41%) JCL
11 3 (0.41%) TypeScript
12 2 (0.27%) C++
12 2 (0.27%) JavaScript
12 2 (0.27%) PL/SQL
12 2 (0.27%) Shell Script
13 1 (0.14%) ActionScript 2.0
13 1 (0.14%) C
13 1 (0.14%) REXX
Qualifications
1 123 (16.78%) Degree
2 99 (13.51%) Security Cleared
3 50 (6.82%) SC Cleared
4 41 (5.59%) ITIL Certification
5 25 (3.41%) CISSP
6 19 (2.59%) CISM
6 19 (2.59%) Microsoft Certification
6 19 (2.59%) Oracle Certification
7 17 (2.32%) HNC
7 17 (2.32%) ITIL Foundation Certificate
8 12 (1.64%) Computer Science Degree
9 11 (1.50%) Azure Certification
9 11 (1.50%) Cisco Certification
9 11 (1.50%) CRISC
9 11 (1.50%) DV Cleared
9 11 (1.50%) GIAC
9 11 (1.50%) ISSMP
10 10 (1.36%) CCNA
11 7 (0.95%) A+ Certification
11 7 (0.95%) MCP
Quality Assurance & Compliance
1 113 (15.42%) SLA
2 38 (5.18%) ISO/IEC 27001
3 22 (3.00%) Accessibility
4 20 (2.73%) PCI DSS
5 16 (2.18%) COBIT
6 12 (1.64%) Cyber Essentials
7 11 (1.50%) GDPR
8 10 (1.36%) Data Quality
9 8 (1.09%) NIST
10 7 (0.95%) NCSC
10 7 (0.95%) SOC 1
11 6 (0.82%) GRC
11 6 (0.82%) QA
12 5 (0.68%) HIPAA
13 4 (0.55%) ISO 9001
13 4 (0.55%) ITGC
13 4 (0.55%) PMO
14 3 (0.41%) ISO 14000
15 1 (0.14%) ISO/IEC 20000
15 1 (0.14%) SOC 2
System Software
1 126 (17.19%) Active Directory
2 52 (7.09%) VMware Infrastructure
3 21 (2.86%) VMware ESXi
4 19 (2.59%) Hyper-V
5 18 (2.46%) vSphere
6 10 (1.36%) OpenSSH
6 10 (1.36%) XenApp
7 7 (0.95%) Terminal Services
7 7 (0.95%) Virtual Desktop
8 3 (0.41%) Docker
8 3 (0.41%) NFS
8 3 (0.41%) Time Sharing Option
9 1 (0.14%) Citrix Hypervisor
9 1 (0.14%) DFS Replication
9 1 (0.14%) Virtual Machines
Systems Management
1 60 (8.19%) Microsoft Intune
2 56 (7.64%) SCCM
3 32 (4.37%) Ansible
4 27 (3.68%) Terraform
5 18 (2.46%) Progress Chef
5 18 (2.46%) vCenter Server
6 10 (1.36%) IBM BigFix
6 10 (1.36%) PowerCLI
7 7 (0.95%) AirWatch
7 7 (0.95%) SCOM
8 6 (0.82%) CSIRT
9 4 (0.55%) Active Directory Federation Services
9 4 (0.55%) Kubernetes
9 4 (0.55%) Microsoft Clustering
10 2 (0.27%) Single Sign-On
11 1 (0.14%) Jamf Pro
11 1 (0.14%) McAfee ePO
11 1 (0.14%) Opsgenie
11 1 (0.14%) Puppet
11 1 (0.14%) vRealize
Vendors
1 228 (31.11%) Microsoft
2 93 (12.69%) VMware
3 75 (10.23%) ServiceNow
4 64 (8.73%) Oracle
5 40 (5.46%) Dell
6 38 (5.18%) HP
7 34 (4.64%) IBM
8 32 (4.37%) Citrix
9 31 (4.23%) Google
10 24 (3.27%) Cisco
11 19 (2.59%) iManage
11 19 (2.59%) NEC
12 16 (2.18%) Remedy
13 13 (1.77%) Aderant
14 11 (1.50%) Alibaba
15 9 (1.23%) Bloomberg
15 9 (1.23%) BT
15 9 (1.23%) SAP
15 9 (1.23%) SolarWinds
15 9 (1.23%) Symantec