1 to 25 of 258 Remote Service Delivery Jobs

Job Title: IT Service Delivery Lead Location: Hybrid (we’re in North Greenwich, London, UK) Start Date: ASAP Salary: GBP £50k Conducttr is an exciting start-up at the forefront of crisis exercising, combining storytelling with our proprietary mixed-reality gaming engine. If you thrive in diverse technical … complex problems, and are comfortable both behind the keyboard and interacting with clients, we’d love to hear from you. Job Overview The IT Service Delivery Lead ensures the smooth operation, performance, and continuous improvement of Conducttr's SaaS services and on-premise solutions. This role is ideal … for a technical professional with a strong foundation in Linux systems, SaaS monitoring, and performance optimisation, combined with the ability to manage service delivery processes and technical change management. You’ll bridge technical expertise with service delivery, driving improvements and ensuring our systems align with customer more »

Service Delivery Analyst | ITIL | FinTech Software Company Salary: Circa £50k-£68k with a 15% bonus Hybrid Working: once a week in London (high flexibility on this) I’m looking for a Senior Service Delivery Analyst to join a leading FinTech firm specialising in SaaS products that … London, this company is a key player in financial technology. The Role: You’ll be joining an immediate team of 3 (Head of IT Service and Applications, IT Service Manager, IT Operations Manager) to assess the current IT service structure, which includes both an MSP (Panoptics) and … the internal team. My client needs a Senior Service Delivery Analyst who understands what “good” looks like from a service and ITIL perspective. You’ll handle major incidents, lead the Change Advisory Board, conduct problem analysis, and collaborate with the MSP to enhance IT service delivery. more »

Service Delivery Specialist: Mon - Fri. 1pm - 10pm Location: Remote, UK Zeelo is an Enterprise TransitTech company that builds the technology to enable and manages the end to end delivery of Transport services to organisations to increase efficiency and sustainability in commuter shuttle and home-to-school bus … sms, email, and push notifications through our software Have experience as a live operations controller talking to drivers who are responsible for the end service delivery Have experience working in an operations team, especially if in a transport or logistics company Zeelo has an ever-growing number of … services and we’re trusted to provide a safe and efficient service to our clients, riders and operators each and every day. This team is integral to ensuring the safe and efficient operation of 1.6M trips each year. We’re defining excellence through our service standards by ‘going more »

IT Service Delivery Director 📍 Location: Oxford/Hybrid (3 days on-site) 💲 Salary: Up to £95,000 + bonus + excellent benefits Join a global, tech-driven company who were established 20 years ago and have experienced continuous growth to over 1000 employees. Based in the UK, they … have operations in 100+ countries, and are continuing to drive innovation and grow. The Role: We are seeking a hands-on IT Service Delivery Director to lead a dynamic and growing team. In this role, you will oversee service desk operations, ensure exceptional end-user experiences, and … will get the opportunity to be a part of the continued success of this company and take ownership of the support function. Key Responsibilities: Service Desk Leadership: Manage a team of permanent staff, contractors, and third-party vendors to deliver outstanding IT support services. End-User Ambassador: Ensure consistent more »

Service Delivery Manager About Us: We are the tech company with people at heart. At Advania, we believe in empowering people to create sustainable value through the clever use of technology. As one of Microsoft's leading partners in the UK, specialising in Azure, Security, Dynamics 365, and … Microsoft 365, we have a proven track record of success in delivering transformational IT services. Position Overview: As an experienced Service Delivery Manager within our Client Success and Delivery team, you're trusted to manage the day-to-day relationship with one of our key clients to … ensure a high level of service is consistently delivered. Your expertise in this field will help grow revenue through increased customer satisfaction, adding value in the form of expertise as well as driving service improvement initiatives continuously. Responsibilities: Some of the responsibilities of your role will include: Develop more »

Service Delivery Manager About Us: We are the tech company with people at heart. At Advania, we believe in empowering people to create sustainable value through the clever use of technology. As one of Microsoft's leading partners in the UK, specialising in Azure, Security, Dynamics 365, and … Microsoft 365, we have a proven track record of success in delivering transformational IT services. Position Overview: As an experienced Service Delivery Manager within our Client Success and Delivery team, you're trusted to manage the day-to-day relationship with one of our key clients to … ensure a high level of service is consistently delivered. Your expertise in this field will help grow revenue through increased customer satisfaction, adding value in the form of expertise as well as driving service improvement initiatives continuously. Responsibilities: Some of the responsibilities of your role will include: Develop more »

Service Delivery Manager Central Scotland HYBRID WORKING - EXCELLENT WORK LIFE BALANCE The Company: My client is a highly dynamic and successful IT Services and Consultancy organisation with a strong presence across the UK. They currently have an opportunity for a Service Delivery Manager to join their … team that has experience in the IT Industry. The role: The Service Delivery Manager is responsible for the successful delivery and management of services provided to customers. The SDM will plan, organise and control all service delivery activities contractually committed to their assigned customers. This … includes the management of service governance including ITIL-aligned service management; compilation, interpretation and issuance of performance and activity reports; leadership of continual improvement and service improvement activities for assigned customers; escalation, exception and major incident management, and responsibility for the overall quality of services delivered to more »

Service Delivery Analyst New opportunity to join a growing organisation based in Central Manchester on a Hybrid basis Manchester city centre based organisation Service Delivery experience required Salary up to £30,000 Benefits include hybrid working, opportunity to implement the ITIL methodology and join a growing … ensure all their customers have the necessary opportunities to partner with leading organisations to further their skills and ensure they're getting the best service they can obtain. What you will be doing You will be an integral part of the organisations implementation of the ITIL framework, ensuring resolution … vendors to ensure that there is a process for creating resolutions and seeing issues through to completion. We need you to have ITIL certification Service delivery experience Experience of supporting users with vendors To be considered.. Please either apply by clicking online or emailing me directly to . more »

Service Desk Manager New important vacancy to join a growing organisation in the heart of Warrington Salary; £30,000 to £35,000 Location; Warrington ITIL, Service Delivery and Service Desk Experience required Benefits include hybrid working and plenty of progression About the client; We are a … leading Managed Service Provider based in the Heart of Warrington. We specialise in providing a service second to none. We help organisations push forward and grow through technical excellence and implementing strong service delivery, that means IT is something that shouldn't be worried about. What … you will be doing As a Service Desk Manager, you will oversee the day-to-day operations of the service desk team, ensuring high-quality, efficient, and responsive support to end users. You will manage incident and request workflows, drive continuous improvement initiatives, and maintain service levels more »

Head of D365 Support & Operations – D365 Support, D365 Operations, Microsoft Dynamics 365 F&O, Service Model Design, Service Transition, Managed Service Delivery, ITIL, ERP Support Operations, Global ERP, Multi-instance ERP, Microsoft Evergreen Updates, Service Delivery Management, Release Management, Change Management, Continual Improvement, Leadership … Benefits Our leading end-user client is seeking an experienced Head of D365 Support & Operations to lead the definition and transition to a global service model for Microsoft Dynamics 365 Finance & Operations (D365 F&O) across multiple global instances. This role is critical in harmonizing ERP systems worldwide and … ensuring the delivery of robust, stable, and compliant services. This position will be based out of the London office on a hybrid basis. A highly competitive salary and package is available, along with the opportunity to guide one of the largest D365 F&O programmes set to start this more »

IT SERVICE DELIVERY LEAD UP TO £55,000 BASIC SALARY LOCATION - GRIMSBY - HYBRID WORKING Your new role This is a Technical Leadership role within the Business and one that would suit a candidate who has experience of managing a team of IT staff & has strong knowledge of IT … Service Management frameworks (ITIL). What you'll need to succeed On a Day to Day basis this person will take responsibility for the delivery of IT Services within the Business locally. Working to, and ensuring SLA's are met to provide timely and efficient service with … a strong focus on Customer satisfaction. You will need exceptional communication skills and outstanding customer service skills to coordinate and communicate with other teams, vendors and 3rd party providers to ensure that service delivery is optimised at all times. The IT Service Delivery Lead will more »

IT SERVICE DELIVERY LEAD UP TO £55,000 BASIC SALARY LOCATION - GRIMSBY - HYBRID WORKING Your new role This is a Technical Leadership role within the Business and one that would suit a candidate who has experience of managing a team of IT staff & has strong knowledge of IT … Service Management frameworks (ITIL). What you'll need to succeed On a Day to Day basis this person will take responsibility for the delivery of IT Services within the Business locally. Working to, and ensuring SLA's are met to provide timely and efficient service with … a strong focus on Customer satisfaction. You will need exceptional communication skills and outstanding customer service skills to coordinate and communicate with other teams, vendors and 3rd party providers to ensure that service delivery is optimised at all times. The IT Service Delivery Lead will more »

IT SERVICE DELIVERY LEAD UP TO £55,000 BASIC SALARY LOCATION - GRIMSBY - HYBRID WORKING Your new role This is a Technical Leadership role within the Business and one that would suit a candidate who has experience of managing a team of IT staff & has strong knowledge of IT … Service Management frameworks (ITIL). What you'll need to succeed On a Day to Day basis this person will take responsibility for the delivery of IT Services within the Business locally. Working to, and ensuring SLA's are met to provide timely and efficient service with … a strong focus on Customer satisfaction. You will need exceptional communication skills and outstanding customer service skills to coordinate and communicate with other teams, vendors and 3rd party providers to ensure that service delivery is optimised at all times. The IT Service Delivery Lead will more »

Service Design Consultant Position Description Discover where complex meets meaningful as a Service Design Consultant in our Advisory Services team. You will be part of a team that combines subject matter and technical expertise with business understanding, providing our clients with the insights to build next generation IT … We are happy to discuss remote or hybrid working. Your future duties and responsibilities As part of the successful and expanding Business Consulting and Service Advisory Practice within GTO UK, our Service Design Consultants work alongside a wide variety of clients to deliver tailored service management solutions … throughout the entire service management lifecycle. We are now seeking to grow our team of experienced specialists, focusing on areas such as the design, delivery, assessment, and operation of IT services. As a Service Design Consultant, you'll work with a wide range of clients - often on more »

Role: Service Manager Salary: £DOE plus benefits Job Location: Chorley The role We’re looking for a Service Manager to join and lead our Managed Service support desk. This role requires an individual with previous experience managing a support team within an IT Managed Service Provider. … As the Service Manager, you will be the linchpin, ensuring our team of 1st, 2nd, and 3rd line support engineers delivers a world-class customer experience. The role will involve leading and inspiring the team, ensuring swift and effective resolution of technical issues while continuously driving improvements in our … service processes. Some of the responsibilities of a Service Manager at Netcentrix include: Team Management: Manage our 1st, 2nd, and 3rd line support teams. Foster a collaborative, productive, and proactive work environment. Recruit, train, and evaluate team members to ensure a high-quality performance cycle and to enable more »

IT Service Delivery Manager paying up to £70,000 per annum based in Cheshire, with an element of Hybrid Working. Our client, a leading organisation based in Cheshire, is seeking an experienced IT Service Delivery Manager to join their dynamic IT team. This role offers a … a team of 20 IT professionals, supporting a diverse user base of 1200. Key Responsibilities: ·Overseeing the day-to-day operations of the IT Service Desk ·Managing a team of 20 IT professionals ·Leading and executing IT projects ·Ensuring service level agreements (SLAs) are met ·Identifying and resolving … and incidents ·Implementing and maintaining IT policies and procedures ·Collaborating with key stakeholders to understand business requirements Ideal Candidate: ·Proven experience as an IT Service Delivery Manager or similar role ·Strong leadership and management skills ·Excellent communication and interpersonal skills ·In-depth knowledge of ITIL frameworks ·Experience with more »

Great permanent opportunity for an experienced Application and Service Support Engineer to join a fast growing and successful Energy, Data and Technology company located in Surrey. The role has a mixed element of Application Support while working on Service Delivery and possibly some 1st line IT Support … the on-boarding and integration of this into the business. Alongside the Management team, getting involved and being part of the introduction of ITIL Service Delivery, written policies and procedures and governance. This is an interesting and varied role with a strong emphasis on Service Delivery. You … will be passionate about Service Delivery and enjoy working as part of an integrated IT Operations Team. You will be immersed into and be part of a large and progressive IT Transformation, working with different teams across the business. There is hybrid working on offer of two to more »

IT Service Delivery Manager Location: Manchester (Onsite but hybrid options available) Salary: £50,000-£60,000 Ecommerce has seen a major resurgence this year and I’m working with a brand that has hit £40m+ in revenue this year alone. They’re going from strength to strength and … looking to bring on board an experienced IT Service Delivery Manager as they look to grow further in 2025. This is a pivotal role as they double in team size year on year. It’s a classic hands on ecomm role where you’ll take responsibility for multiple … latest tech with an extensive AWS infrastructure and cutting edge website. The ideal person for this role wants to take ownership over an IT Service Delivery function and get stuck into fundamental changes that will affect the course of a £40m business. There’s scope to grow a more »

Chroma are currently recruiting for a Service Delivery Manager to join an award-winning telecommunications company . This role offers a competitive salary of up to £55K (remote working, with ideally 1 day a week in their Manchester office) and a chance to be part of a team … years. They have won multiple awards and work with some of the most secure, critical, and commercially driven organisations in the UK. As a Service Delivery Manager, youll take charge of managing 10-15 external accounts, fostering strong customer relationships while ensuring service excellence. Theyre looking for … in the UK for at least the last 5 years to obtain Security (SC) clearance. Key Skills: Minimum of 2 years experience in a Service Delivery Management role. Proven experience handling external accounts. ITIL certified Strong expertise in Service Reporting and Contract Governance. If you are interested more »

the client relationship, ensuring communication between all parties is dealt with in a timely manner. Drive company and site performance to ensure the best service is received by the client and the client's guests. Your role will be to manage the day to day operations of your team … a mentor for development. You will lead in the Supervision of the clients contract, ensuring services meet the requirements of interface with the clients, service providers and stakeholders, to ensure the expectations are being met and any additional services can be supported. The business prides itself on customer experience … the business. Being the Front-line teams key point of contact and ensuring the Security & Cleaning operations team strives for and exceeds expectations on service excellence through first class management, customer focus and measured feedback, training and development. Leadership Behaviours To drive a culture of high-quality customer excellence more »

ITSM Consultant Position Description Discover where complex meets meaningful as an ITSM Consultant in our in our Business Consulting and Service Advisory Practice team. You will be part of a team that combines subject matter and technical expertise with business understanding, providing our clients with the insights to build … We are happy to discuss remote or hybrid working. Your future duties and responsibilities As part of the successful and expanding Business Consulting and Service Advisory Practice within GTO UK, our Service Management Consultants work alongside a wide variety of clients to deliver tailored service management solutions … throughout the entire service management lifecycle. We are now seeking to grow our team of experienced specialists, focusing on areas such as the design, delivery, assessment, and operation of IT services. We are looking for individuals who can draw on their practical operational and delivery experience and more »

We are looking for a confident, experienced Service Delivery Manager (SDM) to join this high-performing team responsible for building and maintaining strong customer relationships in one UK's largest providers of business software. Our HQ is Birmingham but you can be based remotely anywhere in the UK … You will be tasked with maintain customer satisfaction and retention, and focusing on ensuring that all requirements of the contractual service obligations are met throughout the lifecycle of the management contract, we are looking for an ambitious and driven individual to make an impact and offer an exciting career … path as we grow. You will- Act as the primary service management contact for the customer Creation and ownership of SIP’s (Service improvement plans) Ensure all engagements drive the customers experience in line with the customer contracted services, and managing customer expectations Coordination of DR (disaster recovery more »

Service Delivery Manager 👔 InsureTech 📍 London 💵 £90-100k 📦 >20% Bonus, Share Options, Private Medical, L&D Fund, 25 days AL, overseas working Do you want to work for a rapidly scaling InsureTech scale-up who are making big waves in the Premium Finance Space? Do you want to … own the delivery of a brand new platform which is currently onboarding some of the countries biggest Insurance Brokerages? I am partnered with a very exciting InsureTech business who are looking for a Service Delivery Manager to join their rapidly scaling team and take ownership of their more »

Head of Project Delivery required for rapid-growth UK FinTech business. Company: Series-A funded scale-up FinTech business, taking the payments space by storm Recognised and partnered with leading global financial institutions and major blue-chip merchants Enterprise clients are already entrusting these guys with their business! – It … great product Start-up flipping into scale-up mode! Opportunity: This 80+ strong scale-up payments specialist are seeking a skilled Head of Project Delivery responsible for executing complex, multi-phase software projects for their enterprise clients. Our client is seeking an expert in software delivery lifecycles to … In an agile setting, you will work closely with cross-functional teams—Product, Engineering, Commercial, Partnerships, and Operations—to ensure the smooth and timely delivery of their payment orchestration solutions. Your ability to innovate and drive continuous improvement will be key to their success. Experience: Proven track record of more »

Savant Recruitment is currently seeking a skilled Technical Service Delivery Manager to oversee and enhance client-facing services within an Azure environment. This role is ideal for someone with a strong background in managing Azure-based services, ensuring the highest standards of performance, security, and client satisfaction. About … shore and off-shore team. The role is hybrid ⅔ days a week in London. Required Experience At least 3 years of experience in a Service Delivery role working with Azure-based services. Understanding of ITIL principles; certification is a plus. Skilled in managing application performance and reporting on … service levels (SLAs). Experience using Azure Security Centre and Microsoft Defender for Cloud. Knowledge of Change Advisory Boards and handling technical/security audits. Ability to write PowerShell scripts for managing Azure resources and accessing the Azure REST API. Azure certification required - minimum Associate level (Expert preferred) in more »