1 to 25 of 307 Remote Service Delivery Jobs

Location: United Kingdom Job Type: Full-Time Department: Service Delivery Manager Reports to: Chief Information Officer About Us: My client specialises in providing comprehensive cybersecurity solutions to help organizations effectively manage their IT risk, maintain security compliance, and safeguard their digital environments. With a focus on frameworks like … help businesses navigate the complexities of risk management and compliance. As we continue to grow, we are looking for a skilled and customer-centric Service Delivery Manager to ensure the seamless delivery of our cybersecurity and risk management services. Role Overview: We are seeking an experienced Service Delivery Manager to oversee the successful delivery of security compliance and IT risk management services for our clients. The ideal candidate will have a strong background in managing security programs, including third-party risk management, incident management, and compliance frameworks such as ISO 27001, NIST, CMMC, SOC more »

Please note this role is permanently based in our Glasgow Office* SThree are pleased to announce we're recruiting for a talented IT Service Delivery Manager to join our team on a permanent basis. The primary purpose of the Service Delivery Manager is to oversee and … coordinate a team of engineers ensuring that all IT service tasks are completed efficiently and within agreed Service Level Agreements (SLAs). This role is pivotal in aligning IT services with the evolving needs and requirements of the business, driving operational excellence, and ensuring high-quality support. The … IT Service Delivery Manager will be responsible for fostering a collaborative and responsive team environment and continuously monitoring performance. About us SThree is the global STEM-specialist talent partner that connects sought-after specialists in life sciences, technology, engineering and mathematics with innovative organisations across the world. We more »

Head of IT Services- Cardiff Head of IT Services/Head of IT Service Delivery - requires strong experience in heading up an IT team across several areas, including IT service management, IT Service Delivery and IT infrastructure. If you have worked in a professional services … background, this would be a bonus. Ideally, it would help if you came from more of a service management & service delivery background, than IT infrastructure-heavy. The successful candidate will deliver and manage the day-to-day IT operations of the company, be involved in IT strategy … maintain high standards of IT service delivery, service management and safeguard their IT infrastructure. The team that you will oversee is around 15, with a mix of IT service desk & IT infrastructure professionals. Experience Required: Experience in a similar senior IT role i.e. Head of IT more »

enabling people and companies to work smarter, safer, and more efficiently. Role Overview The Manager – within Managed Services is a key role in the delivery of high-quality services and proactive client relationship management within a commercial training environment. Day to day duties typically involve overseeing both the services … for allocated clients as well as working closely with other Manager(s) and Management Director in providing overall service leadership across the Managed Services function. One of the key responsibilities is to make sure that service delivery and service support processes are on track for the … consistent delivery of a high level of client service in an effective and cost-efficient manner. Further key responsibilities are leadership and guidance of the more junior team members as well as developing and maintaining key client relationships with applicable stakeholders. Duties and Responsibilities: Service Management Supporting more »

Service Delivery Manager Location: Stafford Salary: £45,000 Hours: 37.5 Department : Customer Services Job Type : Full time Contract Type: Permanent Join Outserve as a Service Delivery Manager Are you a dynamic leader with a passion for efficiency across a team? Do you recognise how big online … leaders at the cutting edge of Cloud Software integrationsempowering e-commerce brands to not only dream big but deliver bigger. Role Overview As the Service Delivery Manager, you will: Lead a small yet diverse and growing team comprising accountants, consultants, developers, and data analysts to consistently exceed client … expectations in our service delivery. Enhance and optimise systems and processes to support the team in delivering high-quality work, driving efficiency across all operations. Cultivate and maintain robust relationships with both internal and external stakeholders through transparent communication and regular review of project timelines. Implement and refine standard more »

IT Service Delivery Manager £400 per day (Outside IR35) 6-12 Month Contract | 2-3 Days a Week in London | Hybrid Working 83zero is excited to be partnered with a dynamic and innovative organization at the forefront of its industry, renowned for its commitment to delivering exceptional customer … experiences and driving operational excellence through cutting-edge technology. The Role: As the IT Service Delivery Manager, you will oversee and ensure the efficient delivery of IT services. This hands-on role will focus on managing relationships with third-party service providers, driving continuous service improvements, and ensuring operations remain secure, resilient, and value driven. Your Key Responsibilities: · Manage IT service delivery across the organization, ensuring alignment with business needs. · Drive Service Management & Operations, ensuring SLAs are met and performance is optimized. · Oversee third-party Supplier and Vendor Management, building collaborative more »

Service Delivery Manager Hybrid working. Minimum 1 day per week in London, SE1 office. Overview UP3 is a dedicated ServiceNow Managed Service provider, founded in 2016 by highly experienced Service Management and ServiceNow sales and delivery professionals. We have a wealth of experience working both … as customers of ServiceNow and as specialist consultants and have delivered solutions spanning nearly every aspect of the platform. We are looking for experienced service professionals with a passion for driving an excellent customer experience who can thrive in a rapidly growing, dynamic business with a huge emphasis on … doing, roll up your sleeves and get it done. Remember, at some point, you did something for the first time. The role As a Service Delivery Manager at UP3, you will play a vital role in supporting our Managed Service Customers. You will be responsible for ensuring more »

Please note this role is permanently based in our Glasgow Office* SThree are pleased to announce we're recruiting for a talented IT Service Delivery Engineer (Support & Helpdesk) to join our dynamic team on a permanent basis. The Service Delivery Engineer is responsible for providing 1st … and concise communication to offer advice and guidance to all stakeholders while upholding a high level of professionalism. A passion for delivering high-quality service is essential. Based primarily at our Glasgow office, this position also requires occasional travel to other SThree offices to provide on site technical support. … 2nd line support for all IT products and services. Proactively take ownership of Technology Support issues specific to assigned sites, as defined by the Service Delivery Manager. Answer inbound calls, live chats, and self-service requests; document, prioritise, assign, track, and respond to incidents and requests promptly. more »

MSSP or Cyber Security Service Delivery Manager - Remote (1-2 x a month in office) - Up to £75k Location:Remote working with 1-2 times a month in the office in London/Buckinghamshire An established Managed Security Services Provider (MSSP) is seeking a skilled Service Delivery Manager (Cyber) to join their team. This role is critical in supporting a major strategic customer by overseeing the delivery of advanced cybersecurity technologies and services, ensuring successful implementation, and driving continuous service improvement. This position involves close collaboration with technical teams to align cybersecurity initiatives with … the customer's strategic goals, maintain effective client relationships, and produce essential project and governance documentation. The successful candidate will also manage service reporting, ensuring performance meets or exceeds customer expectations. The role requires regular visits to both the company's head office in Vauxhall, London, and customer offices more »

Head of IT Service Delivery We are working with a global organisation looking for an exceptionally talented Head of Technology Service Delivery. This role is about ensuring strategic and operational effectiveness within the organisation with a drive for continuous improvement. Someone to bring a strategic vision for … technology service delivery. This means that 50% of the role is about service delivery, ITIL, etc. And the other 50% is almost a diplomat. Working with IT and business stakeholders, someone who can say no but also find common ground. This role expands the remit of service delivery towards customer success. What we need: Exceptional experience in service delivery, including leading IT teams and implementing ITIL practices Strong business awareness. Someone who is commercially savvy Ideally, experience working in a global or federated organisation Proficiency in ITSM principles and practices ITIL based problem more »

customers have in common is the strategic use of technology to build a sustainable competitive advantage. Description: Reporting to the Global Support Director, the Service Delivery Manager will be responsible for achieving Service Level Agreement (SLA) compliance using effective resource planning, co-ordination, management, and prioritisation of … service requests & incidents. They will also be responsible for achieving a healthy margin on the accounts & identifying billable opportunities. They will also be involved with new customer onboarding ensuring the support teams are ready and that there is sufficient capacity so as not to impact general service delivery. … is a full-time permanent role which may be home based in the UK/Ireland or in a hybrid structure from our Shared Service Centre in Limerick. Responsibilities: Plan & deliver monthly Service Review Meetings with customers to provide feedback on service level compliance & breaches, analysis of more »

+ Bonus & Benefits, including Healthcare This position would suit a Sr Project Manager looking to move into Professional Services Management or an experienced Professional Service Manager with a strong background in Network delivery. Overview: A leading provider of network and IT services is seeking an experienced Operations Manager/… Professional Services Manager to join their team. This pivotal role involves overseeing service delivery excellence, optimizing engineer utilization, and managing both professional services and managed services teams. Our client specializes in enterprise-grade network, cybersecurity, and managed service solutions. With a forward-thinking approach, they help clients … Management Lead, motivate, and mentor a diverse team of Professional Services and Managed Services Engineers. Manage team performance, ensuring high utilization rates without compromising service quality. Foster professional development and create a culture of innovation and collaboration. Service Delivery Excellence Oversee end-to-end service delivery more »

Service Design Consultant Position Description Discover where complex meets meaningful as a Service Design Consultant in our Advisory Services team. You will be part of a team that combines subject matter and technical expertise with business understanding, providing our clients with the insights to build next generation IT … We are happy to discuss remote or hybrid working. Your future duties and responsibilities As part of the successful and expanding Business Consulting and Service Advisory Practice within GTO UK, our Service Design Consultants work alongside a wide variety of clients to deliver tailored service management solutions … throughout the entire service management lifecycle. We are now seeking to grow our team of experienced specialists, focusing on areas such as the design, delivery, assessment, and operation of IT services. As a Service Design Consultant, you'll work with a wide range of clients - often on more »

after the initial engagement. This is a remote position. The Operations and Systems Software Programmer reports to a Manager within Mainframe Hosting of the Service Delivery Division of DIT. The Service Delivery Division provides the delivery and management of IT solutions based on customer requirements … to reduce impact to other system software and operating system changes. Document new systems in User's Guide and make copies available to DIT Service Delivery Division and compose technical information bulletins detailing the impact on clients and outlining any changes they may have to make. Monitoring and … throughput. If there is an application problem, work with the appropriate client to resolve the issue in a timely manner, which may involve other Service Delivery personnel. Solving Problems Analyze problems reported by clients and internal staff; work with vendor to determine solutions and establish corrective action plan more »

We are currently working on behalf of our trusted client who are looking for a Service Manager. Join a leading provider of wireless connectivity solutions, IOT and professional services with a large presence in the UK construction sector. Helping customers to solve their most critical technology challenges, enabling IOT … technologies and Digital Transformation. What You Can Expect Location – Farnborough (Can be fully remote) Salary – £60,000 Work type – Permanent Main Responsibilities as a Service Manager Service Integration : Develop and execute strategies to integrate IT services across internal teams and external providers for seamless service delivery. Service Management : Oversee service delivery, service desk, and customer operations teams to ensure IT services meet agreed standards and SLAs. Customer Relationship Management : Act as the primary point of contact for IT service-related interactions, leading monthly service review meetings to discuss performance, improvements, and more »

A job opportunity has arisen for an experienced Service Transition Lead to join a highly established organisation during a period of rapid technical and business transformation. The Service Transition Lead will be responsible for ensuring smooth transitions of new and updated services into live service. You will collaborate … with several IT teams, conduct impact assessments, implement effective transition plans to minimise service transitions and facilitate the transition of service change aspects from the project teams through transition to service management. The Service Transition Lead will take responsibility for the service transition process within … the project management methodology. Reporting into the Service Delivery Management Team, you will liaise closely with project teams, service owners and service delivery managers, Infrastructure teams and Change management. The successful candidate should be able to demonstrate: A proven track record of having worked as more »

Hybrid working - Dublin Telecommunications experience is critical €80k - €85k base + 10% bonus + pension We are looking for a highly skilled and motivated Service Operations Manager to join a telecommunications service provider. You will lead a team of project managers, coordinators, and field staff to deliver outstanding … service within defined SLAs, while driving continuous process improvements and monitoring key KPIs. Key Responsibilities: Champion operational excellence, embedding core values into every aspect of service delivery. Oversee service delivery for retail and wholesale customers, ensuring alignment with business objectives. Build and nurture a high-performing … collaborative team, fostering synergy across departments. Align service delivery with both short- and long-term business goals. Lead and manage project managers, order managers, and service coordinators for optimal resource utilization. Own and optimize the book-to-bill process, ensuring efficiency from initiation to revenue realization. Analyze more »

Search by keywords and/or using the filtering options Director of Transformation & Change - Capita Public Service Job Description Capita Public Service is seeking a Director of Transformation & Change to join the Central Government Senior Leadership Team. This pivotal role will be responsible for managing a portfolio of … major programmes and the delivery components of these. You will lead a high-performing Transformation and Change function, driving delivery excellence to meet commercial commitments in terms of time, quality, cost, and margin. This role also presents a unique opportunity to enhance and transform services utilising technology, delivering … additional value for clients and increasing revenue and margin through close collaboration with Service Operations and Growth. Additionally, you will provide leadership to programme directors and functional specialists across the programmes. We're truly committed to building a diverse and representative workforce and as part of our strategic plans more »

knowledge in data, planning and logistics. Reporting to the Senior Key Account Manager, the Customer Success Manager’s primary role is to manage the delivery of world-class service by developing a team of a high-performing Customer Success Executives. The Customer Success Team’s aim is to … our customers – ensuring all key performance targets are met, highlighting challenging areas and working with the Customer Success Executives to ensure consistent levels of service are provided Attend weekly and monthly customer meetings, both pre and post- go live, including Quarterly Business Reviews – providing in-depth operational overviews of … financial and service delivery performance Be responsible for the administration and delivery of action plans to improve customer satisfaction through effective service delivery Analyse weekly and monthly dashboards, identifying trends and conducting root cause analysis to promote a culture of continuous improvement Be responsible for more »

Job summary The NHS Business Service Authority's Digital, Data and Technology Community design, develop, test, support and operate applications from our digital transformation projects to support patients, colleagues and the public. In doing so, we deliver relevant and valuable services to millions of users with various needs and … Government Digital Strategy and the NHSBSA's strategy, putting the user at the heart of everything we deliver. We're recruiting for a Senior Service Designer who has a passion for design and a proven track record of success. You will join our exciting and supportive user centred design … community to work collaboratively within multidisciplinary agile teams, alongside user researchers, developers, service designers, product owners and others. What do we offer? 27 days leave (increasing with length of service) plus 8 bank holidaysFlexible working (we are happy to discuss options such as compressed hours)Flexi timeHybrid working more »

Service Transition Specialist – 3 months – Part-time (2/3 days a week) – Remote As a Service Transition Specialist , you will be stepping into a varied and challenging role, taking over some key responsibilities from a recently retired colleague. You’ll work closely with cross-functional teams to … ensure seamless service design, transition, and governance processes for our projects. You would focus will be on ensuring the successful planning and execution of the SAP migration, but your role will also extend to supporting other initiatives aimed at enhancing their IT service delivery. The Service Transition … Specialist would be required to work 2/3 days in a week. This can be done remotely. Key Responsibilities Service Design & Transition : Develop and implement service design and transition plans to ensure smooth project rollouts. Governance : Establish and maintain governance frameworks to ensure service compliance and more »

Position: Service Delivery Lead, Europe Location: Remote/Home based anywhere in the UK or Europe Package: c. £135k/165k Euro + bonus, benefits THE CLIENT: Join a dynamic, fast-growing, and fully remote technology services company that empowers over 4,000 professionals across 130 countries. They … solutions to enhance efficiency and ensure cost-effective cloud operations. THE ROLE: This role reports directly to the CEO and Founder. The standalone Client Service Delivery Lead position is designed for a passionate and engaged storyteller with a well-rounded understanding of business technology and software. You have … will build strong client relationships, drive the expansion of existing client accounts by identifying potential opportunities for new business, and focus on the successful delivery of ongoing projects in the portfolio, sharing in the profits with no cap. RESPONSIBILITIES: Drive revenue growth and expansion of existing client accounts through more »

looking for a Contracts Services Manager as part of the Network Services team. This is a fantastic opportunity to bring your IT/Networks Service Delivery Management experience into a challenging yet rewarding role, working on various mission-critical contracts. This is a Flexible Work Location role, that … you can stretch your abilities and deliver on your potential. Help build and keep the nation's critical infrastructure connected and protected. The Contract Service Manager (CSM) will have ultimate accountabilities for all assigned contracts and ensure that they are delivered on time and within budget through constructive engagement … all areas of the contract deliverables and performance at board level reviews when required. Contract Services Manager - What you'll do: Ensure the successful delivery of assigned IT related contracts Accountable for all the contract finances to ensure the contract is delivered within budget including. Identifying opportunities and additional more »

Savant Recruitment is currently seeking a skilled Technical Service Delivery Manager to oversee and enhance client-facing services within an Azure environment. This role is ideal for someone with a strong background in managing Azure-based services, ensuring the highest standards of performance, security, and client satisfaction. About … shore and off-shore team. The role is hybrid ⅔ days a week in London. Required Experience At least 3 years of experience in a Service Delivery role working with Azure-based services. Understanding of ITIL principles; certification is a plus. Skilled in managing application performance and reporting on … service levels (SLAs). Experience using Azure Security Centre and Microsoft Defender for Cloud. Knowledge of Change Advisory Boards and handling technical/security audits. Ability to write PowerShell scripts for managing Azure resources and accessing the Azure REST API. more »

Service Desk Manager Hybrid Working - Birmingham, West Midlands/Remote Working £45,000 - £50,000 Per Annum Plus Corporate Benefits Our client, a leading business management services consultancy is currently going through an exciting Digital Transformation journey and an accomplished, Midlands based Service Desk Manager is required to … have autonomy and demonstrate this in their previous roles. Strong people management experience is essential; and if you have experience of standing up a service desk previously this would be ideal. Role purpose: Lead the global Service Desk function, ensuring the delivery of high-quality IT support … services to employees worldwide. Manage and develop a team of Service Desk Team Leads and Service Desk Analysts to achieve operational excellence. Act as a key escalation point for critical IT issues and incidents, ensuring prompt resolution and minimal business disruption. Continuously improve processes, tools, and service more »