1 to 25 of 354 Remote Service Delivery Jobs

automation solutions, helping industries optimise performance, enhance sustainability, and drive efficiency through cutting-edge innovations. Due to expansion, they're seeking to hire a Service Delivery Manager to be based from their office in Swinton, where there is a hybrid working policy in place. The role will pay … up to £60,000 plus a 10% annual bonus. Weare seeking a highly skilled and proactive Service Delivery Manager to oversee all customer service issue management and incident resolution. You will possess both a strong technical background in supporting software and hardware solutions, as well as the … leadership capabilities to manage the technical support team effectively. This role is pivotal in ensuring that service delivery meets and exceeds the contracted service levels, while continuously improving the customer experience. What is expected of the Service Delivery Manager? Incident Management: Oversee the incident management more »

Senior Service Delivery Manager (SC cleared) Lead 24/7 cybersecurity and infrastructure operations in a dynamic environment Hybrid working available (2 days onsite in Rugby) Salary £120,000 - £130,000 Opportunity to drive governance, risk management, and service excellence. ABOUT THE CLIENT Our client is a … Their teams work on cutting-edge security and IT solutions, ensuring business continuity and resilience. Due to continued expansion and a focus on enhancing service delivery, we are seeking an experienced Senior Service Delivery Manager to join their team. THE ROLE: As a Senior Service Delivery Manager , you will be responsible for overseeing 24/7 cybersecurity and infrastructure operations, ensuring high service delivery standards, and leading L2 and L3 teams. You will manage key cybersecurity tools, enforce ITIL processes, drive governance, and mitigate risks. Your role will involve working closely more »

IT Service Continuity Manager Location: Farnborough Hybrid Working Policy Clearance: High level of security clearance "DV "Developed Vetting") Everything we do is built on a commitment to do the right thing for our customers, our people and our community. Our mission and our values guide the way we do … how we operate. Because of a key strategic development and a new exciting business opportunity, we have a requirement for a security-cleared IT Service Continuity Manager based in the UK working at our Farnborough site and remotely. Leidos has more than 30 years experience of developing and running … some of the largest government systems in the world. We are currently hiring to expand our UK based technical team who support our delivery for the UK Govt. Come join our team and further develop your skills as we deliver and support systems key to the defence of the more »

Service Delivery Manager - London Job Title: Service Delivery Location: London Job Type: Full-Time Job Summary: We are looking for a dynamic and results-oriented IT Service Delivery Manager with a proven track record of successfully overseeing the delivery of high-quality IT … services and solutions. Seeking a challenging role where you can leverage your leadership skills, technical expertise, and strategic mindset to drive operational excellence, optimize service delivery processes, and exceed client expectations in a dynamic and fast-paced environment. What will your day to day look like? Service Management: Monitoring and coordinating IT servicedesk functions to ensure optimal service for our clients. Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary. Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for root cause analysis. more »

Role - Service Delivery Manager Location - Fully Remote (Must be UK based) About the Role My client is looking for an experienced and proactive Service Delivery Manager to join their team and take ownership of delivering exceptional service to their clients. This role is ideal for … someone with a strong background in service management within an eCommerce environment, particularly with Shopify expertise. The successful candidate will be responsible for ensuring services are delivered on time, within budget, and to a high standard, while fostering strong client relationships. You'll work closely with internal teams, manage … escalations, and play a key role in driving continuous service improvements. Key Responsibilities Service Delivery Management : Oversee and ensure services are delivered in line with agreed SLAs and client expectations. Client Relationship Management : Build trusted relationships with key client stakeholders to understand their needs and enhance service more »

Role - Service Delivery Manager Location - Fully Remote (Must be UK based) About the Role My client is looking for an experienced and proactive Service Delivery Manager to join their team and take ownership of delivering exceptional service to their clients. This role is ideal for … someone with a strong background in service management within an eCommerce environment, particularly with Shopify expertise. The successful candidate will be responsible for ensuring services are delivered on time, within budget, and to a high standard, while fostering strong client relationships. You'll work closely with internal teams, manage … escalations, and play a key role in driving continuous service improvements. Key Responsibilities Service Delivery Management : Oversee and ensure services are delivered in line with agreed SLAs and client expectations. Client Relationship Management : Build trusted relationships with key client stakeholders to understand their needs and enhance service more »

offices, and its significantly investing in its technology to improve efficiency, productivity and competitive edge. This will lead to a step change in IT service delivery and performance which you will lead as IT Services Manager. Reporting to the CIO, as IT Services Manager, youll review and implement … new IT Service Management (ITSM) & Delivery standards to maximise the value of the IT investment. This is across the Service Desk, Infrastructure, Desktops and application support services first in the UK then for the global offices, and you will: Review existing and identity a new service delivery model Lead and coach the service delivery & service desk to implement new processes and prioritisation in line with ITIL Building a high performance, service driven team with an embedded culture of continuous improvement Own the ITSM tool and the decision to retain the more »

CONTRACT - Service Delivery Manager/Technical Delivery Manager Hybrid - Leeds - £400PD Flex Job Title: Service Delivery/Project Manager Education: Degree Calibre Qualifications: ITIL and a Project Delivery Qualification Industry: FS Location: Leeds, City Centre Note: THIS ROLE IS TO COVER THE PERIOD WHILST … MADE - YOU WILL BE ABLE TO APPLY PERMANENTLY. As part of an ever-expanding technical function, this client has identified the need for a Service Delivery Manager to be responsible for the control and delivery of external IT Service provision as well as delivering, at a … consultation, design, and solution analysis, cross-functional development, and systems integration projects. The role will be fully responsible and mainly focused on ensuring great service delivery from a number of Infrastructure Services suppliers but also for the delivery of the high-level business case, project leadership, management more »

IT Service Delivery Manager £400 per day (Outside IR35) 6-12 Month Contract | 2-3 Days a Week in London | Hybrid Working 83zero is excited to be partnered with a dynamic and innovative organization at the forefront of its industry, renowned for its commitment to delivering exceptional customer … experiences and driving operational excellence through cutting-edge technology. The Role: As the IT Service Delivery Manager, you will oversee and ensure the efficient delivery of IT services. This hands-on role will focus on managing relationships with third-party service providers, driving continuous service improvements, and ensuring operations remain secure, resilient, and value driven. Your Key Responsibilities: · Manage IT service delivery across the organization, ensuring alignment with business needs. · Drive Service Management & Operations, ensuring SLAs are met and performance is optimized. · Oversee third-party Supplier and Vendor Management, building collaborative more »

IT Infrastructure & Service Delivery Manager Surrey - Hybrid Working I am recruiting for an IT Infrastructure & Service Delivery Manager for an award winning tour operator who create bespoke holidays to destinations around the world based in Surrey. The role is a hybrid working. As an IT Infrastructure … Service Delivery Manager you will play a critical role in maintaining all IT & Data Communication systems infrastructure along with providing effective technical support. IT Infrastructure & Service Delivery Manager Benefits: Holiday - 27 days rising to 29 days with length of service. A day off for volunteering to … support a charity or community work. BUPA Cash Plan Company Pension Scheme Discounted staff travel Long Service Awards Friendly, open-plan office, with excellent social area, walking distance to shops, restaurants and parks. Social events Complimentary range of teas, coffee and fruit when in the office Ongoing Training and more »

Service Delivery Manager – Take Your Career to the Next Level! At Convergence Group, we've spent 20 years building a business that puts customers first. Our mission? To provide ‘Connectivity as a Service' (CaaS) – and we need a Service Delivery Manager to ensure our customers … experience the very best service in the industry. As our Service Delivery Manager, you'll support the Service Delivery & Assurance team as the trusted partner for our customers, ensuring they get the best out of our LAN and WAN Network Products and Services. Your Role … Make a difference every day! You will act as the voice of the customer within Convergence Group. Lead service performance reviews and drive Service Improvement Plans when needed. Keep your customers happy and coming back for more! Stay ahead with regular meetings and calls, building stronger relationships, boosting more »

Owns and evolves the service strategy, the service model and catalogue in Arqiva; and is accountable for all post-contract sign service delivery to the point of handover of in-life services to Service Operations, driving delivery against SLAs, standardisation/re-use and … Location: Hybrid working with weekly visit to an Arqiva office (Winchester, London, Huddersfield) as and when required. The role Owns, develops and maintains overall service strategy aligning with wider Arqiva's business objectives. Puts in place and embeds a service catalogue (scope, outcomes, processes etc); acts as the … overall product owner for the service portfolio - sets the development roadmap and prioritises development and improvement initiatives; designs and develops new services that meet customer needs, developing user-centric service blueprints, catalogues and experience maps. Oversees development, implementation and management of efficient processes for mobilisation and E2E fulfilment more »

Owns and evolves the service strategy, the service model and catalogue in Arqiva; and is accountable for all post-contract sign service delivery to the point of handover of in-life services to Service Operations, driving delivery against SLAs, standardisation/re-use and … Location: Hybrid working with weekly visit to an Arqiva office (Winchester, London, Huddersfield) as and when required. The role Owns, develops and maintains overall service strategy aligning with wider Arqiva's business objectives. Puts in place and embeds a service catalogue (scope, outcomes, processes etc); acts as the … overall product owner for the service portfolio - sets the development roadmap and prioritises development and improvement initiatives; designs and develops new services that meet customer needs, developing user-centric service blueprints, catalogues and experience maps. Oversees development, implementation and management of efficient processes for mobilisation and E2E fulfilment more »

Owns and evolves the service strategy, the service model and catalogue in Arqiva; and is accountable for all post-contract sign service delivery to the point of handover of in-life services to Service Operations, driving delivery against SLAs, standardisation/re-use and … Location: Hybrid working with weekly visit to an Arqiva office (Winchester, London, Huddersfield) as and when required. The role Owns, develops and maintains overall service strategy aligning with wider Arqiva's business objectives. Puts in place and embeds a service catalogue (scope, outcomes, processes etc); acts as the … overall product owner for the service portfolio - sets the development roadmap and prioritises development and improvement initiatives; designs and develops new services that meet customer needs, developing user-centric service blueprints, catalogues and experience maps. Oversees development, implementation and management of efficient processes for mobilisation and E2E fulfilment more »

Service Delivery Manager - Real Estate - Hybrid/Remote - £70,000 base + bonus + benefits - Perm - London We're looking for a Service Delivery Manager to lead and enhance IT infrastructure, network services, and support operations. This role is critical in ensuring seamless collaboration with external … service providers, maintaining top-tier service standards, and driving innovation in IT operations. If you thrive in a dynamic environment and are ready to make a real impact, this opportunity is for you. Key Responsibilities: You will be overseeing IT infrastructure, including cloud platforms, servers, and networks, while … managing relationships with external service providers to ensure seamless operations. Acting as the primary liaison for outsourced IT partners, maintaining service levels and security standards. Ensuring efficient network performance, overseeing IT support services and driving strategic planning, budgeting, and compliance with GDPR, ISO 27001, and CE+ standards. Maintaining more »

Service Delivery Manager - Pensions Senior Consultant Middlesbrough Hybrid Full Time Permanent Ref: 002794 XPS Group is a leading UK consulting and administration business specialising in the pensions and insurance sectors. Our vision is to create a vibrant place to work where difference is recognised as a strength and … where talented people can flourish and achieve their highest potential. We are now looking for an experienced and dynamic Service Delivery Manager to join our vibrant Middlesbrough office with flexible, hybrid working. This role would suit someone with previous experience in a similar or managerial pensions role where … they have gained knowledge and experience of technical pensions administrations, people management and delivering client pitches. As a Service Delivery Manager with XPS you will: Assist the Operations Manager with the management and delivery of pension administration services across Public Sectors schemes. Contribute to maintaining the high more »

based, 3 days remote Compensation: Competitive Salary plus performance related bonus The Role DCC is looking to appoint Programme Office (PSO) Analysts within the Service Delivery function. The Service Delivery function is responsible for delivering changes to the smart metering ecosystem and ensuring successful transition into … live operation. The Service Delivery function is changing and evolving as part of the new Design, Build, Run (DBR) operating model that has recently been established. As such we need an increased demand in programme capability, skills, and behaviours to drive the DBR capability framework forward for success. … DCC is seeking results driven and delivery focused PSO/PMO professionals to join our exciting growing organisation. DCC is a complex, regulated, technology driven business with multiple internal and external stakeholders; therefore, stakeholder management, effective communication and collaborative working skills are key to its success. In addition, being more »

Express Recruitment are pleased to be working alongside a leading IT service provider who have cutting edge service products for hosting worldwide. The successful candidate will have a service background within technology providing outstanding leadership and support for operational teams, leading customer service and support teams … to ensure exceptional service delivery and seamless communication with clients. Alongside a competitive salary of up to c£55,000 there is a range of company benefits on offer including hybrid working, 25 days holiday plus birthday off every year plus bank holidays, retailer discounts both online and … in store, volunteering days and regular recognition incentives. Responsibilities Lead and manage the customer service and support teams, always ensuring the delivery of excellent service to clients. Oversee the end-to-end service delivery process, ensuring timely and effective resolution of customer issues. Monitor and more »

Beknowmore UK are looking for someone to manage the GOALS service day-to-day activities, and maintain high standards of performance across the team, while also implementing key strategic initiatives to enhance the GOALS service impact and profile. Role Overview We are looking for an experienced and dynamic … GOALS Service Manager to manage and expand our outreach efforts. The Service Managerwill be responsible for leading a team to deliver Betknowmore UK's Community Outreach services, engaging with local communities, and supporting individuals impacted by gambling harms. This is a key leadership role that involves overseeing the … service's strategy, operations, and delivery, ensuring that services are accessible, effective, and meet the needs of diverse communities. The Disclosure & Barring Service (DBS) -Disclosure Betknowmore UK aims to promote equality of opportunity for all with the right mix of talent, skills and potential. Betknowmore UK welcomes more »

We're looking for a Service Catalogue and Service Validation Manager to help us make a difference to our planet. As our Service Catalogue and Service Validation Manager, the job may be suitable for hybrid working, which is where an employee works part of the week … Office to aid in delivering exceptional services, through robust governance and data quality standards for our Services. You will be part of the IT Service Management team within our Service Management Office and will be working alongside our Services Catalogue Manager and Service Validation and Transition Manger. … Your primary purpose is to work seamlessly across these two disciplines to drive continual service improvements to the processes, governance and data quality standards. Your key duties: Own, organise and maintain the Service catalogue and Service Acceptance processes within the organisation in partnership with the other managers. more »

IT Service Delivery Lead (Law Firm) required to work in my clients London office. This is a Hybrid role so working 2 days from home and 3 days in the office. Please note: To be prepared to cover the helpdesk support rota-shift patterns between 8 am and … send in your CV of you have NOT worked within Legal. Job purpose: This role manages a small team of 1st and 2nd line Service Desk Analysts and 1 Senior Service Desk Analyst. The role holder will lead the team, ensuring that Service across the department is … delivering to the needs of the Firm and aligned with ITIL methodology. The Service Delivery Lead will take the lead in ensuring good working relationships within the broader Technology team. Skills required: Prior experience working in a legal, professional services or partnership environment. 2 years + as a more »

working with key stakeholders, including Scottish Government and local NHS boards. The Post: We are seeking to appoint a highly motivated and dynamic Senior Service Delivery Manager to drive the work of the Vaccination and Immunisation Division. The post-holder will work closely with clinical, scientific, and analytical … staff as part of the Vaccination and Immunisation Division to contribute to the safe and effective delivery of Scotland's vaccination programmes. You will also work with a range of policy makers, public health/health protection service providers and other stakeholders across Scotland and beyond. The Candidate … challenging and politicised environment. You should be educated to degree level or equivalent, with significant levels of work experience in a related, and preferable service delivery, environment. Service and/or direct project management experience and experience of working within health services would be an advantage. An more »

Business Systems Support Manager - West Midlands (Hybrid) - £55k - £60k Business Systems | Service Delivery | Vendor Management | Service Reviews | Applications Salary: £55,000 - £60,000 Location: West Midlands (Hybrid) Are you an experienced Business Systems professional, looking for a new challenge in your career? Do you have a technical … background and a strong understanding of service delivery? Have you got experience of managing vendors and ensuring SLA's are adhered to? Can you provide a holistic approach to ensure issues are resolved quickly and systems are up and running again in a timely manner? Interested in working … head on Can work independently and manage priorities in a fast-paced environment Desired experience with: Vendor Management Business Systems Incident Management Change Management Service Delivery If you would like to be considered for this role, apply below, or get in contact with Andrew Rose for further details. more »

optimizing team performance. Customer Support: Oversee the resolution of customer inquiries, requests, and incidents related to our security services, ensuring timely and effective support. Service Standards: Implement and maintain security assurance standards to govern our service delivery processes. Service Development: Collaborate with service delivery teams to develop and enhance security support capabilities and service offerings, including refining service level agreements (SLAs). Performance Measurement: Establish and track key performance indicators (KPIs) to measure team performance and drive continuous improvement. Service Transformation: Lead the transition from an internal security function to … a dedicated internal security service provider. Security Control Enhancement: Contribute to the development and testing of security controls, driving improvements in our overall security posture. Required Skills and Experience: Proven experience managing a technical security team within a large, complex, and regulated environment. SC clearance or ability to undergo more »

Location : London, Tower Hill/Docklands - 2 days wfh Join Our Team as a Customer Success Executive! Are you passionate about providing exceptional customer service? Do you thrive in a dynamic environment where you can make a real impact? Our client, a data centre provider known for its secure … Executive, you will play a pivotal role in supporting our Customer Success Team. You will help manage customer accounts, address inquiries, and ensure seamless service delivery, all while contributing to a positive customer experience. Key Responsibilities : Manage a small portfolio of customer accounts, excluding the finance vertical Provide … cover for Customer Success Managers during their absence on key accounts Collate operational data and produce monthly customer service reports Offer exceptional administrative support to the Customer Success Team Maintain accurate records of customer interactions Respond promptly and professionally to customer inquiries via phone, email, or other communication channels more »