1 to 25 of 67 Service Desk Analyst Jobs in the UK

IT Service Desk Analyst Manchester 25,000 - 30,000 Basic + Progression + Global role + Market Leader + Exceptional career offerings + Hybrid role Outstanding opportunity for an information technology professional to progress within a global, market leading manufacturer as an IT Service Desk Analyst. Our client is huge about the development and continuous improvement of their service, products and people resulting in clear and quick succession planning. This is a pivotal role where you will be working alongside a lean team of enthusiastic experts in a newly formed and impressive team. … Our client is looking for an IT Service Desk Analyst who is eager to learn from the best and progress from taking on more responsibility. This is a global role where you will be communicating and working with an international team who are operating a 24/ More ❯

IT Service Desk Analyst Manchester £25,000 - £30,000 Basic + Progression + Global role + Market Leader + Exceptional career offerings + Hybrid role Outstanding opportunity for an information technology professional to progress within a global, market leading manufacturer as an IT Service Desk Analyst. Our client is huge about the development and continuous improvement of their service, products and people resulting in clear and quick succession planning. This is a pivotal role where you will be working alongside a lean team of enthusiastic experts in a newly formed and impressive team. … Our client is looking for an IT Service Desk Analyst who is eager to learn from the best and progress from taking on more responsibility. This is a global role where you will be communicating and working with an international team who are operating a 24/ More ❯

Job summary This is an exciting opportunity to working within the Service Desk Team at South West Yorkshire Partnership NHS Foundation Trust. The service desk analysts are the first point of contact between the IM&T Department and our customers and are responsible for general IT … worked in an IT environment and have an interest in problem solving along with knowledge of Microsoft products including Office and Active Directory. The Service Desk functions is looking to grow and evolve, so the ability to embrace change and maintain a positive outlook is essential, along with … and with the trusts external providers. The post holder will also be expected to take an active role within the team and contribute to service improvement. Excellent people and communication skills are essential to maintain effective communication links. Previous experience of working on a Service Desk, using More ❯

We are currently recruiting for a Service Desk Analyst to work for North Yorkshire Police at their headquarters in Northallerton. This is a 6 month temporary role. You would be working Monday to Friday, 37 hours a week, working 08.30-17.00 Mon/Thur and 08.30-16.30 … Friday. Please note: Experience working in a Service Desk Analyst post is required. This role is fully on site, therefore the right candidate should be local to Northallerton. PLEASE NOTE DUE TO POLICE VETTING CRITERIA YOU MUST HAVE RESIDED WITHIN THE UK CONTINUOUSLY FOR AT LEAST … YEARS AT THE TIME OF APPLICATION. UNFORTUNATELY ANYTHING LESS THAN THIS WILL NOT BE CONSIDERED. Scope: As ICT Service Desk Analyst, you will be an integral part of the Service Delivery team, you will provide response to managing incidents and service request supporting the ICT More ❯

Service Desk Analyst Duration: 3 months Location: Manchester Rate: £14.80 per hour IR35 Status: Inside Start: ASAP A Service Desk Analyst is required for our higher education client to support both staff and students with critical support by telephone, in-person via the support … desk and through their digital platform. You will handle your own queue of customer calls and tickets with guidance and support from the rest of the team. You will be making decisions about how to best resolve issues and fulfil peoples' needs. You will be part of a dedicated … learning. The work is varied throughout the year and involves primarily answering telephone calls as well as working on the In-Person IT Support Desk and dealing with self-logged tickets. Experience/Skills required: As the Service Desk Analyst, you will possess previous experience of More ❯

Service Desk Analyst Duration: 3 Months Location: Manchester Rate: £14.80 per hour IR35 Status: Inside Start: ASAP A Service Desk Analyst is required for our higher education client to support both staff and students with critical support by telephone, in-person via the support … desk and through their digital platform. You will handle your own queue of customer calls and tickets with guidance and support from the rest of the team. You will be making decisions about how to best resolve issues and fulfil peoples' needs. You will be part of a dedicated … learning. The work is varied throughout the year and involves primarily answering telephone calls as well as working on the In-Person IT Support Desk and dealing with self-logged tickets. Experience/Skills required: As the Service Desk Analyst, you will possess previous experience of More ❯

Role: Service Desk Analyst (Non-Voice) Salary: £23,810 + benefits Location: Wythenshawe M22 (fully office based for 1st 3 months then potential to go hybrid) Employment Type: Permanent Hours: 8am-4pm/10am-6pm/12pm-8pm (rotating weekly shifts), 1 in 4 weekends This is … an exciting opportunity for an experienced Service Desk Analyst to join my Wythenshawe based client on a permanent basis due to a period of growth for their business. The Service Desk Analyst plays a critical role in delivering high-quality support to their clients. … you have experience in managing ticketing systems? Troubleshooting technical issues? Do you thrive under pressure and demonstrate excellent problem-solving skills? Duties of the Service Desk Analyst: High-Quality Support : Deliver exceptional support to Service Users and internal stakeholders/suppliers, ensuring timely and effective resolution More ❯

JOB DESCRIPTION Job Title: Service Desk Analyst Reporting to: Service Desk Manager Location: Ashford Overall Objective To work as part of the UNA IT Service Desk team to provide a high level of support and service to the English language user community … incidents, requests and project work arising on supported computer applications and platforms. Main Responsibilities Decision Making Authority Troubleshoot and provide first level support on Service Desk calls spanning a wide range of applications, systems and hardware. Create detailed service desk calls in AskMe (ServiceNow) tool, monitor … for new equipment. Assist users with IT equipment location moves around the site. Project work: Application and new equipment rollouts, audits. Day-to-day Service Desk activities including: dealing with contractors, managing the Service Desk email inbox, phone calls, chats, walk-ins and AskMe unassigned queue. More ❯

Job Title: Senior Service Desk Analyst Location: Derby Salary: £35,000 About the Role: Our client, a leader in IT services, is seeking a Senior Service Desk Analyst to join their Birmingham-based team. This critical role will provide 2nd and 3rd line support … within a busy service/helpdesk team, ensuring all IT, communications, and freight-related systems are supported efficiently. The ideal candidate will have strong technical expertise in troubleshooting, systems management, and a keen eye for detail, contributing to the smooth operation of the company's infrastructure. Key Responsibilities: Deliver … 2nd and 3rd line support within an ITIL-based service desk environment, ensuring all processes are followed and incidents are resolved effectively. Act as a single point of contact for users, handling a wide range of technical requests and system outages. Provide 1st Line Support by logging incidents More ❯

Service Desk Analyst East London (On site) £26,000 - £30,000 per annum VIQU have partnered with a leading company who are looking to expand their IT support team. The ideal candidate hold some experience within IT support roles, be hungry to learn and develop and hold … excellent communication skills. This position requires the candidate to be on site five days a week in East London. Duties of the Service Desk Analyst: ' • Provide first- and second-line IT support.' • Configure and maintain desktops, mobiles and desk phones.' • Use Active Directory and Exchange to … administer user profiles.' • Manage mobile devices with Intune.' • Troubleshoot Microsoft 365 and hardware issues.' • Fix server and networking connectivity isssues. Experience required for the Service Desk Analyst: ' • Must hold previous experience within an IT support role.' • Experience using Active Directory/Azure ID and intune.' • Some experience More ❯

Service Desk Analyst East London (On site) £26,000 - £30,000 per annum VIQU have partnered with a leading company who are looking to expand their IT support team. The ideal candidate hold some experience within IT support roles, be hungry to learn and develop and hold … excellent communication skills. This position requires the candidate to be on site five days a week in East London. Duties of the Service Desk Analyst: Provide first- and second-line IT support. Configure and maintain desktops, mobiles and desk phones. Use Active Directory and Exchange to … administer user profiles. Manage mobile devices with Intune. Troubleshoot Microsoft 365 and hardware issues. Fix server and networking connectivity isssues. Experience required for the Service Desk Analyst: Must hold previous experience within an IT support role. Experience using Active Directory/Azure ID and intune. Some experience More ❯

IT Service Desk Analyst - Professional Services Are you passionate about technology and delivering exceptional IT support? Join a gold-standard IT Service Desk that operates at the forefront of ITIL best practices, supporting a cutting-edge tech stack featuring best-of-breed cloud technologies. Why … Benefit from two weeks of paid training to ensure you deliver a white-glove service. About the Role We are seeking a proactive IT Service Desk Analyst to provide first-class support to a global user base. You will play a key role in ensuring IT systems … for career progression. The role could be a good fit for someone who is looking to start or further their IT career as a Service Desk Analyst. IT Service Desk Analyst - Professional Services More ❯

Join Our Team as a Service Desk Analyst! Location: Warrington- fully office based while temping Contract Type: Temp To Perm Hourly Rate: £12.82 We're on the lookout for a dedicated and enthusiastic Service Desk Analyst to join our vibrant team in Warrington! If … you thrive in a client-facing IT environment and have a passion for providing outstanding customer service, we want to hear from you! What You'll Do: As a Service Desk Analyst, you'll be the first line of support for our valued customers. Your role … will include: Handling incoming queries and issues with professionalism and efficiency. Utilising service management systems (like Axios Assyst, ServiceNow, or Zendesk) to manage and resolve tickets. Developing and nurturing strong relationships with customers. Ensuring compliance with ITIL framework practises in your daily operations. Collaborating with team members to deliver More ❯

Service Desk Analyst YOUR NEXT JOB! What we’re all about: Any company can tell you about how they are a multi award winning, market leading business and yes, we are both of those things in the world of IoT connectivity!But we’re more than that. … may not always get it right, our drive to collaborate, innovate, and achieve top-notch customer satisfaction never wavers. We offer industry expertise, stellar service support, and the most flexible, resilient, and secure connectivity solutions on the market. Our expertise spans across various sectors, including industry, agriculture, healthcare, security … provide cutting-edge connectivity solutions and technologies to ensure a vast array of devices stay seamlessly connected. Draw Them In (Role Overview): As a Service Desk Analyst at Wireless Logic, you'll be at the heart of our operations, ensuring our customers receive top-notch support and More ❯

Our reputable client is seeking an IT Service Desk Analyst to join their friendly team. Are you looking to join a company where you can learn new technologies and progress? MFK Recruitment has successfully recruited 42 IT professionals for this client within the past 5 years … due to the excellent culture and progression opportunities. The successful candidate will be based at my client s office in Saint Leonards, the IT Service Desk Analyst can work from home for 1 day a week post probation. IT Service Desk Analyst - Day-to … day Responsibilities: • To manage all incidents and customer requests from receipt to resolution and closure • To ensure service level agreement standards are met • To resolve incidents escalated from 1st line support team • To promptly complete any admin paperwork and documentation • Keep accurate records of all site information using IT More ❯

Our reputable client is seeking an IT Service Desk Analyst to join their friendly team. Are you looking to join a company where you can learn new technologies and progress? MFK Recruitment has successfully recruited 42 IT professionals for this client within the past 5 years … due to the excellent culture and progression opportunities. The successful candidate will be based at my client’s office in Saint Leonards, the IT Service Desk Analyst can work from home for 1 day a week post probation. IT Service Desk Analyst - Day-to … day Responsibilities: • To manage all incidents and customer requests from receipt to resolution and closure • To ensure service level agreement standards are met • To resolve incidents escalated from 1st line support team • To promptly complete any admin paperwork and documentation • Keep accurate records of all site information using IT More ❯

If you have a keen eye for detail, a passion for delivering excellent client service, first-class communication skills, and thrive in both independent and team settings, wed love to hear from you! Were looking at a Service Desk Analyst to join our team. The Service Desk function is the face of Elite, handling 80% of inbound customer interactions. Youll be at the heart of it, managing a variety of service-related events, from general enquiries to resolving complex technical faults that underpin critical business solutions. This fast-paced role offers the opportunity … faults, and queries, completing tasks, and collaborating or escalating when necessary to ensure a positive outcome. Youll play a key role in keeping the Service Desk running smoothly, contributing to the exceptional customer experience that Elite is known for. Supported by our market-leading service platform, youll More ❯

Service Desk Analyst - to 30,000 (DOE) Huddersfield, West Yorkshire, Multi-million family run business where core values are a key factor within their staff have a great opportunity for an experienced Service Desk Analyst/1st Line Support/Helpdesk Analyst with … a minimum 12 months experience, superb customer service skills combined with excellent communication skills supporting both internal and external customers and infrastructure teams. As a Service Desk Analyst/1st Line Support/Helpdesk Analyst you will have technical knowledge and experience of Windows … issues, fixing/repairing laptops, desktops and printers with the ability to diagnose and resolve a variety of software issues, good verbal communication, customer service and organisation skills. Superb verbal communication skills are essential for this role as are the relevant skills Working hours: Mon-Friday 9am - 5pm with More ❯

Service Desk Analyst - to £30,000 (DOE) Huddersfield, West Yorkshire, ££Multi-million family run business where core values are a key factor within their staff have a great opportunity for an experienced Service Desk Analyst/1st Line Support/Helpdesk Analyst with … a minimum 12 months experience, superb customer service skills combined with excellent communication skills supporting both internal and external customers and infrastructure teams. As a Service Desk Analyst/1st Line Support/Helpdesk Analyst you will have technical knowledge and experience of Windows … issues, fixing/repairing laptops, desktops and printers with the ability to diagnose and resolve a variety of software issues, good verbal communication, customer service and organisation skills. Superb verbal communication skills are essential for this role as are the relevant skills Working hours: Mon-Friday 9am - 5pm with More ❯

Service Desk Analyst - Bristol An exciting opportunity to join an established client of mine based in North Bristol who are seeking a new member of their Helpdesk team which support an internal user base of 700 people. This could be suitable for someone with experience in a … 1st line role or perhaps someone with a background in customer service and a keen interest and knowledge of Information Technology areas such as Networking, Windows desktop environments, M365 environments etc. Excellent training opportunities will be provided for the successful candidate. The Service Desk Analyst will … cover a shift pattern operating from 7.30am - 5pm. Good benefits, training and career progression are offered together with a competitive basic salary. If this Service Desk Analyst role sounds of interest please get in touch with your latest CV. People Source Consulting Ltd is acting as an More ❯

IT Service Desk Analyst - Derbyshire - £25,000 + benefits - (2-3 months Contract to Perm) Windows, Azure AD, Office 365, User Support, Job Summary: IT Service Desk Analyst, you'll be the initial point of contact for internal customers regarding IT issues and queries. … Your role involves logging and resolving requests and incidents efficiently while maintaining compliance with service level agreements (SLAs). You'll provide professional customer support, both remotely and in person, and assist with software and hardware issues, including troubleshooting and asset management. Key Responsibilities: First point of contact for … software licenses. Installing and supporting software. Troubleshooting hardware and software issues on various devices. Asset management for IT equipment. Identifying and reporting problems to Service Managers. Organizing and prioritizing workload efficiently. Contributing to improving first-time issue resolution. Keeping updated on new technologies. Qualifications and Skills: ITIL certification or More ❯

Service Desk Analyst (DV Security Clearance) Position Description The Space, Defence and Intelligence business unit in CGI is a true IT Systems Integrator. We work, build, and operate bespoke, technically complex, mission-critical systems which help our clients keep us all safe and secure. We bring innovation … This position will be a hybrid position, working out of our site in Chippenham. Your future duties and responsibilities We are seeking a proactive Service Desk Analyst to join our dynamic IT team. In this role, you will be the first point of contact for all technical … with end-users to resolve issues efficiently. Key Responsibilities • Incident & Request Management: Provide 1st line IT technical support, taking ownership of customer incidents and service requests from initiation to resolution. • Ticket Monitoring: Monitor support ticket queues to ensure incidents are actioned in line with established SLAs. • Communication: Maintain accurate More ❯

Role: Service Desk Analyst Location: Nottingham Salary: £30,000 We're on the hunt for a driven Service Desk Analyst to join our client's expanding tech team in Nottingham! This is your chance to step into a key role, providing first-class support … with easy access and great amenities. Requirements Problem solver with a passion for IT. Strong communicator who thrives in customer-facing roles. Experienced in service desk/support roles (1+ year ideal). Familiar with Windows, Office 365, and ticketing systems. Ready to take the next step? Don More ❯

Helpdesk/Service Desk Analyst Location: Exeter Area Contract Duration: Up to 6 months Daily Rate: Up to £200 per day Hybrid working available: 2-3 days needed on-site Your Next Contract - Job Overview As the Helpdesk/Service Desk Analyst, you will … You'll troubleshoot software and hardware problems, manage user accounts, and escalate complex issues to the appropriate IT teams. This position requires strong customer service skills combined with technical expertise. What you'll need to succeed Proven experience in a helpdesk or service desk environment Strong knowledge … Windows operating systems and Microsoft 365 suite Experience with ticketing systems (ServiceNow, Remedy, or similar) Basic understanding of networking concepts and troubleshooting Excellent customer service and communication skills Ability to explain technical concepts to non-technical users Good time management and prioritisation skills Problem-solving mindset with attention to More ❯

Tech service desk role- Technical service desk analyst Location - Hampton, Peterborough Pay - £14.84 per hour, after 3 months there will be an uplift to £15.44 per hour Contract - 3 months with the development into extensions. Looking at long term employment Hours - Week … ability to drive to another site once a month All candidate must be eligible to go through SC clearance Required skills: - Plenty of Customer service experience - Previously worked in a Call Centre - Active Directory - Experience with Microsoft Word/Excel/PowerPoint/Outlook - Speaking/typing in English …/Network troubleshooting, Distribution lists. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to More ❯