1 of 1 Service Manager Jobs in Eastleigh

then we want you to get in touch. Job Description Element Six IM is going through a significant transition to be a customer orientated, service-led team. We are becoming global, centralized and driven by providing high levels of service and value back to the business we support. … accountability is required for incident, request and problem management to ensure we meet our customer commitments and needs. To that end, the Global IM Service Manager is responsible for defining service level agreements (SLAs) and operational level agreements (OLAs) across all relevant business functions. Key Responsibilities … Represent the IM service management function at a senior level Act as an escalation point for business stakeholders Manage a fully functioning multi-sourced service support team (internal and outsources partners) with a customer-centric support approach across multiple (global) locations, focused on service availability and performance More ❯