7 of 7 Service Manager Jobs in Hampshire

days per week can be worked remotely. Monday's are office days. Company pension Life assurance The ideal candidate for the role of Service Manager is experienced in implementing service improvement initiatives and managing service quality standards. You will be familiar with service management … frameworks such as ITIL or Six Sigm and have a proven record of achieving service related KPIs and customer satisfaction targets. Strong organisational and time management skills, with the ability to prioritise tasks and meet deadlines in a fast-paced environment is essential, alongside excellent leadership and people management … skills. As a Service Manager, you will be responsible for the smooth operations of our service department for a heightened level of customer satisfaction. This includes leading a team of service professionals to deliver outstanding service experiences while optimising efficiency and productivity. You will More ❯

then we want you to get in touch. Job Description Element Six IM is going through a significant transition to be a customer orientated, service-led team. We are becoming global, centralized and driven by providing high levels of service and value back to the business we support. … accountability is required for incident, request and problem management to ensure we meet our customer commitments and needs. To that end, the Global IM Service Manager is responsible for defining service level agreements (SLAs) and operational level agreements (OLAs) across all relevant business functions. Key Responsibilities … Represent the IM service management function at a senior level Act as an escalation point for business stakeholders Manage a fully functioning multi-sourced service support team (internal and outsources partners) with a customer-centric support approach across multiple (global) locations, focused on service availability and performance More ❯

Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. About the job We currently have an exciting opportunity for a Service Delivery Manager to join our existing experienced team. What do we look for in a Service Delivery Manager? We … are powered by brilliant people. Due to the growth of our organisation, we require a Service Delivery Manager who is customer focused, metric driven, and experienced in delivering IT infrastructure managed services to UK Defence customers. An effective leader, you will drive the delivery teams to deliver … value, cost effectively while maximizing use of a standard product set and compliant with ITIL processes. This is a hybrid role working alongside our service community within SiXworks. You will orchestrate the multiple service management capabilities in an integrated operation, whilst nurturing the stakeholder relationships required to deliver More ❯

Job Description - Senior Client Services Manager (25608) Job Description Description Senior Client Service Manager Basingstoke, Mary Rose Court Permanent, Full time (37.5 hpw) Salary circa £35,000 and great benefits including Health Cash Plan, plus on-call shift payment of £14.30 per session. Home, a … where you belong Want to lead a team that really cares and empowers customers to live their best life? As our Senior Client Services Manager, you'll lead our Basingstoke Social Inclusion team to deliver person-centred housing-related support and make it a Great Place to Work … stakeholders. This is your chance to unleash the potential in our colleagues, delivering excellent outcomes for our customers! Typical day as a Senior Client Service Manager Leading a motivated team to deliver efficient, high-quality, person-centred services in line with our contracts, evidenced by our customer More ❯

IT Service Transition Manager Current or previous SC Clearance Required We are looking for someone with exceptional ITIL experience to lead the final phase of a service transition, including service monitoring, catalogue and provisioning to ensure the final stages go as planned. Required Skills and … Experience: Excellent ITIL with certification and a strong background in service transition. Lead and facilitate service transition workstreams, coordinating between application development teams and BAU/TLS support teams. Develop and agree on transition acceptance criteria for services, govern delivery against them, and manage associated risks. Oversee transition … management, ensuring effective resource coordination and action tracking. Establish and maintain transition governance controls to identify and mitigate risks or shortfalls. Act as the Service Management lead for new services Work closely with project teams to provide operational teams with the necessary skills, tools, knowledge, and documentation. More ❯

to go through this clearance. This position will be working out of our site near Farnborough. Your future duties and responsibilities As our IT Service Delivery Manager, you will be responsible for ensuring that all IT service commitments are met, processes are optimized, and customer satisfaction … leverage your strong technical background and excellent communication skills to manage teams and projects, ensuring that our IT services consistently exceed expectations. Key Responsibilities Service Management: Oversee the delivery of IT services in alignment with agreed service level agreements (SLAs) and key performance indicators (KPIs). Client Engagement … Act as the primary point of contact for clients and internal stakeholders, managing IT service issues, escalations, and performance. Continuous Improvement: Develop and implement service improvement plans to address concerns and elevate service quality. Process Optimization: Oversee and enhance ITIL-based service management processes, including incident More ❯

touch today and let's talk about how we can fast track your career! The Job AVI-SPL provides a portfolio of Onsite Managed Service (OMS) and Video Solutions to multi-industry clients globally. This role is accountable for the management and support of one or more OMS accounts. … Managing the onsite teams, the quality of service, the customer relationship, and responsible for all aspects of post-sale service and support. It requires a proven leader, unflustered in the face of customer issues, experienced at identifying and leading high-performance individuals, comfortable working with a wide variety … customer satisfaction. Day-To-Day Responsibilities: Account Management Complete ownership of assigned accounts ensuring best-in-class service. Develop, adopt and deliver best practice service levels across all teams. Identify, agree and own a progressive Continuous Service Improvement (CSI) programme with customer account and drive change in tandem More ❯