1 to 25 of 97 Service Manager Jobs in London

orientation or any other protected characteristic. This is mindset aligns with our company values as we understand that we are Better Together. Summary: We are looking for a Dedicated Service Delivery Manager to join the service delivery department. This role incorporates all responsibilities of a Dedicated Service Delivery Manager but is focused on … a single client, ensuring the highest level of service and integration into the customer's business. The ideal candidate will act as a conduit for communication between Kocho and the client, manage multiple streams of work and projects, and oversee the onboarding of new systems and functions into both Kocho and the client environment. This role also requires hands … on technical expertise to support and guide the team in resolving complex technical issues and contributing to the design and architecture of technical solutions. The Dedicated Service Delivery Manager will be responsible for developing and implementing service standards, policies, and procedures, as well as managing the service budget and contracts. Responsibilities: Act as a single More ❯

to join our team and create a green future together! About Autel Energy Founded in 2004, Autel Intelligent Technology Corp., Ltd. specializes in the R&D, production, sales, and service of automotive intelligent diagnostics, detection and analysis systems, and automotive electronic components. Autel is one of the world's leading suppliers of automotive intelligent diagnostics, testing, and TPMS products … scenarios. After three years of rapid development, Autel Energy has become a leading solutions provider of EV charging station products in Europe. With excellent quality and high-quality localized service of AC/DC series products, are highly favored by European energy companies, CPOs, and dealers. In Europe, we have: Over 120 employees actively engaged in researching and developing … market Contribute to the cause of green environmental protection Collaborate with outstanding talents from around the world Achieve your career dreams Job Summary We are looking for an experienced Service Manager to oversee the service quality management, maintenance process optimization, and customer service KPI performance for EV charging solutions in the UK market. This role More ❯

to join our team and create a green future together! About Autel Energy Founded in 2004, Autel Intelligent Technology Corp., Ltd. specializes in the R&D, production, sales, and service of automotive intelligent diagnostics, detection and analysis systems, and automotive electronic components. Autel is one of the world's leading suppliers of automotive intelligent diagnostics, testing, and TPMS products … scenarios. After three years of rapid development, Autel Energy has become a leading solutions provider of EV charging station products in Europe. With excellent quality and high-quality localized service of AC/DC series products, are highly favored by European energy companies, CPOs, and dealers. In Europe, we have: Over 120 employees actively engaged in researching and developing … market Contribute to the cause of green environmental protection Collaborate with outstanding talents from around the world Achieve your career dreams Job Summary We are looking for an experienced Service Manager to oversee the service quality management, maintenance process optimization, and customer service KPI performance for EV charging solutions in the UK market. This role More ❯

inclusive environment that drives positive impact to join our team. What you'll do Iot Nano is the next generation and successor of IsatData Pro (IDP) service. This advanced service offers increased capacity, faster speeds, reduced terminal power consumption, and enhanced security. The Successful candidate will take responsibility to monitor, troubleshoot and maintain end-to-end IoT Nano services … communicating any issues that might arise to NCC, SRE and S&P teams. The IoT Nano Technical Service Manager will also assist the Customer support (GCS) and billing teams with any provisioning and CDR issues that might arise as well as being the escalation point for the account managers and 3 rd party providers. The IoT Nano … Technical Service Manager will also act as a project manager if needed assisting the SRE and SDP teams to develop and enhance the IoT Nano service, making sure that any new features implemented are totally functional before deployment. Additionally, the IoT Nano Technical Service Manager will also update any existing documentation More ❯

Job Title: Production Support/Service Manager Location: Manchester Ideally but will consider Edinburgh| Global Banking Client Employment Type: Contract C9 level About the Role: We are seeking a highly skilled and proactive Production Support/Service Manager to oversee critical banking platforms across Payments and Franchise domains. This role is pivotal in ensuring … and maximum efficiency. Champion security best practices , proactively identifying and mitigating vulnerabilities. Enforce and evolve technical standards and operational best practices across platforms. Maintain strong governance and reporting across service performance and risk areas. Technical Skills & Experience: Proven experience in production support , service management , or platform operations within financial services. Strong understanding of Kafka , AWS , and Stream Sets … frameworks . Experience working in DevOps environments and managing cross-functional engineering teams. Excellent communication and stakeholder management skills, with the ability to influence at all levels. Usage of Service Now, ITIL certification or equivalent service management qualification. Experience in global banking environments or regulated industries. Product ownership Why Join? Be part of a high-impact team supporting More ❯

Smart Buildings Service Manager Job Description Start Date: ASAP Salary: Competitive, Commensurate with Experience + Benefits Package Location: London & Europe as Required 3 Days from London Office/2 Days from Home Reporting to Managing Director Hours: 40 hrs per week Monday – Friday (8am – 4pm) Role Overview: We are seeking a highly motivated and experienced Smart Buildings … Service Manager to join our growing team. The successful candidate will be responsible for the day-to-day management of Building Management Systems (BMS) and Enterprise Networks delivery. The key focus of this role will be to ensure contractual obligations are fulfilled, solutions are appropriately designed and submitted to the Sales Team for quotation, and Key Performance … Indicators (KPIs) as well as Service Level Agreements (SLAs) are consistently maintained. Key Responsibilities: · Oversee and coordinate the delivery of BMS and Enterprise Networks projects, ensuring all contractual commitments are met and maintained throughout the project lifecycle. · Manage and monitor the day-to-day activities of the BMS and Enterprise Networks service teams, providing clear direction and support More ❯

Smart Buildings Service Manager Job Description Start Date: ASAP Salary: Competitive, Commensurate with Experience + Benefits Package Location: London & Europe as Required 3 Days from London Office/2 Days from Home Reporting to Managing Director Hours: 40 hrs per week Monday – Friday (8am – 4pm) Role Overview: We are seeking a highly motivated and experienced Smart Buildings … Service Manager to join our growing team. The successful candidate will be responsible for the day-to-day management of Building Management Systems (BMS) and Enterprise Networks delivery. The key focus of this role will be to ensure contractual obligations are fulfilled, solutions are appropriately designed and submitted to the Sales Team for quotation, and Key Performance … Indicators (KPIs) as well as Service Level Agreements (SLAs) are consistently maintained. Key Responsibilities: · Oversee and coordinate the delivery of BMS and Enterprise Networks projects, ensuring all contractual commitments are met and maintained throughout the project lifecycle. · Manage and monitor the day-to-day activities of the BMS and Enterprise Networks service teams, providing clear direction and support More ❯

Smart Buildings Service Manager Job Description Start Date: ASAP Salary: Competitive, Commensurate with Experience + Benefits Package Location: London & Europe as Required 3 Days from London Office/2 Days from Home Reporting to Managing Director Hours: 40 hrs per week Monday – Friday (8am – 4pm) Role Overview: We are seeking a highly motivated and experienced Smart Buildings … Service Manager to join our growing team. The successful candidate will be responsible for the day-to-day management of Building Management Systems (BMS) and Enterprise Networks delivery. The key focus of this role will be to ensure contractual obligations are fulfilled, solutions are appropriately designed and submitted to the Sales Team for quotation, and Key Performance … Indicators (KPIs) as well as Service Level Agreements (SLAs) are consistently maintained. Key Responsibilities: · Oversee and coordinate the delivery of BMS and Enterprise Networks projects, ensuring all contractual commitments are met and maintained throughout the project lifecycle. · Manage and monitor the day-to-day activities of the BMS and Enterprise Networks service teams, providing clear direction and support More ❯

Location: SE1, London Department: Service & Maintenance Reporting To: Operations Director Type: Full-Time, Permanent About the Role We're looking for an experienced customer focused Service Manager to lead and oversee the delivery of maintenance, testing, and installation services for active fire protection systems . This is a pivotal role within our Service & Maintenance team … ensuring our services are delivered efficiently, safely, and to the highest industry standards - while keeping clients informed, compliant, and the people who occupy these buildings, protected. Key Responsibilities Service Delivery & Operations Manage the maintenance and repair of active fire protection systems in line with UK regulations (BS 5306, BS 5839, etc.) Lead and support service engineers and admin … teams to deliver timely, high-quality service. Ensure rapid response and resolution of reactive and emergency service calls. Client Relationship Management Be the main point of contact for clients on all service-related matters. Maintain long-term, trusted relationships through excellent communication and service delivery. Provide expert advice on fire safety compliance, system performance, and maintenance schedules. More ❯

Service Delivery Manager (Trade Marks) - London or Bristol London, Bristol Mewburn Ellis is the forward-looking IP firm. 150 years old, but very much with a focus on the future, we are at the top of our profession. We are 'Top Tier' in Legal 500, 'Band 1' in Chambers & Partners UK, 'Gold Ranked' for EPO work and … ambitious but also relaxed and friendly. We are recruiting for an experienced leader, ideally with Intellectual Property experience, to join our IP Support Services department in the role of Service Delivery Manager. This is a great opportunity to join one of Europe's top specialist Intellectual Property firms. If successful you will be joining an award-winning team, recently … in the IP Paralegal of the Year and very proud that one of our Manchester based Paralegals was awarded the IP Paralegal of the Year award. The role The Service Delivery Manager is a new role, where you are required to lead your team to provide excellent service to clients and attorney teams. The role involves More ❯

We're currently partnered with one of the UK's fastest growing organisations, who have undertaken a groundbreaking, large scale transformation! Your role as Retail Service Manager will be to manage the overall technology service delivered to the internal retail team and other associated business areas. Salary: up to £70,000 + benefits Location: West London … Hybrid Working) You'll bring together end-to-end technical delivery teams and foster collaborative ways of working to deliver first-class solutions, ensuring a service that is Fit for Purpose and meeting the needs of the business. Key Responsibilities: To build and maintain the service relationship between Retail Technology and its stakeholders across the business. Define, agree … and manage service level agreements (SLAs) and operational level agreements (OLAs) for services. Report on the quality of the service provided, including outsourced services provided by suppliers including Scientific Games and Vodafone, based on transparent KPIs. Manage the operational budgets for outsourced services, including those provided by Scientific Games and Vodafone Working with the Supplier Relationship Manager More ❯

Job Role: Service Quality and Compliance Manager Reports to: Director of Care Delivery Salary £40,000 - £45,000 Location: Central London HQ/Hybrid Role Overview: As Service Quality and Compliance Manager you will support the safe, effective and efficient delivery of our client's care operations, drive service excellence, and ensure their … technology enhances the care experience for both clients and staff. Job Purpose: The Service Quality and Compliance Manager will manage the day-to-day delivery of operational care services across the organisation. This pivotal role ensures all aspects of the company's portfolio are undertaken to the highest standard through combining the needs of service users … will champion a culture of excellence, ensuring that the services meet the required standards where, exceed client expectations, and align with our vision. Key Responsibilities of the role of Service Quality and Compliance Manager Leadership & Strategy: In conjunction with the Director of Care Delivery, develop and implement delivery strategy in alignment with the company's goals and More ❯

Los Angeles, Miami, Kansas City, Paris, Bern, and Melbourne. They collaborate across regions to serve our expanding international client base. See here for examples of our work. As a Service Delivery Manager, you will play a vital role in ensuring colleagues and clients receive the best possible Technology experience by applying ITSM best practices and influencing technical … teams to remain customer and service-focused. This role offers an excellent opportunity to further develop your Service Management expertise, shape service strategies for internal Workplace Technology, and support the onboarding and integration of new markets and acquisitions as we expand. Your main duties & responsibilities: Develop, implement, and assure ITSM practices across Workplace Tech to ensure timely … and effective service delivery in our regional offices and remotely. Mature our service approach, ensuring new or improved practices are adopted, drawing on ITIL and other frameworks. Establish and help the team meet clear goals and success metrics, such as KPIs and SLAs, and support daily operations. Collaborate effectively with Technical and Business Enablement teams to deliver optimal More ❯

Select how often (in days) to receive an alert: Create Alert Job Title: Service Delivery Manager - UK Payroll Location: Surrey, GB Reference No: 2962 Office Type: Office Elevate Your Career with Zalaris Zalaris is a rapidly expanding global leader in Tech HR and payroll solutions. We're big enough for you to grow and be a part … and authentic workplace where everyone brings their own uniqueness. Zalaris' employees come from different backgrounds, cultures, and walks of life, and we are proud of it. Role Summary The Service Delivery Manager (SDM) shall ensure the timely and correct deliveries of outsourced payroll and HR services and technology to Zalaris clients located in the UK and Ireland … high customer satisfaction for both the client and their employees. This role is ideal for someone who has a working and in depth understanding of payroll either from a service provider or customer side. This position is located in either the Zalaris Hersham Office or Zalaris Derbyshire Office with options to work remotely. Your Responsibilities Managing Service Delivery More ❯

IT Service Delivery Manager - Mergers & Acquisitions £70,000 - £80,000 PA A leading organisation undergoing rapid growth through acquisitions is seeking a high-calibre IT Service Delivery Manager to lead IT planning and integration for a fast-paced M&A programme with circa 10 acquisitions planned per year for the next four years. Reporting … directly into the Head of IT, you'll oversee a team decided to the successful integration of all acquired businesses, driving seamless IT integration, data migration, service continuity and post-merger optimisation while collaborating with stakeholders across the business. This is a strategic, career-defining opportunity for someone who thrives in fast-moving environments and is committed to long … SLA performance * Manage IT incidents, requests, changes and problems (ITIL framework) * Act as key liaison between IT and stakeholders (Legal, HR, Finance, Ops) * Coordinate with external vendors and manage service contracts * Ensure regulatory, legal and cybersecurity compliance during transitions * Capture lessons learned and improve playbooks for future M&A initiatives * Support change management, onboarding and documentation across projects Requirements More ❯

IT Service Delivery Manager - Mergers & Acquisitions £70,000 - £80,000 PA A leading organisation undergoing rapid growth through acquisitions is seeking a high-calibre IT Service Delivery Manager to lead IT planning and integration for a fast-paced M&A programme with circa 10 acquisitions planned per year for the next four years. Reporting … directly into the Head of IT, you'll oversee a team decided to the successful integration of all acquired businesses, driving seamless IT integration, data migration, service continuity and post-merger optimisation while collaborating with stakeholders across the business. This is a strategic, career-defining opportunity for someone who thrives in fast-moving environments and is committed to long … SLA performance * Manage IT incidents, requests, changes and problems (ITIL framework) * Act as key liaison between IT and stakeholders (Legal, HR, Finance, Ops) * Coordinate with external vendors and manage service contracts * Ensure regulatory, legal and cybersecurity compliance during transitions * Capture lessons learned and improve playbooks for future M&A initiatives * Support change management, onboarding and documentation across projects Requirements More ❯

We're hiring a Digital Support and Service Manager to lead our hosting and web application support team. This is a key role where you'll be the main point of contact for our clients' technical support needs. You'll be hands-on, managing the day-to-day support, setting service levels, and making sure our … and maintained. You'll also lead a team that proactively helps our customers and works with other teams to deliver the best possible service. What You'll Be Doing: Service & Team Management: You'll lead, mentor, upskill and develop the support team, setting clear expectations whilst fostering a positive, proactive culture. You'll act as the bridge between the … website SLA's, acting as a point of escalation for both clients, internal and external stakeholders Monitor SLA's, KRA's and response times, ensuring a high-performing support service and team behind it. Customer Support & Management: You'll be the go-to person for all digital support, maintenance and hosting escalations. You'll be the main point of More ❯

just over 1000 Two Circlers working from 13 offices across the world (London, New York, Los Angeles, Miami, Kansas City, Paris, Bern and Melbourne) who work cross-region to service our expanding international client base. See here for some examples of our work. As a Service Delivery Manager, you will play a vital role in ensuring … colleagues and clients get the best possible Technology experience by applying ITSM knowledge and good practice while influencing the technical teams to remain customer and service focused. This role is an excellent opportunity to further build on your Service Management experience, where you'll be able to shape the service strategy for internal Workplace Technology, taking ownership … integration of our new markets and acquisitions as we rapidly expand. Your main duties & responsibilities: Developing, implementing and assuring ITSM practices across Workplace Tech to ensure timely and effective service for Two Circlers in our 13 regional offices and remotely. Maturing our overall service approach and ensuring new or improved practices bed-in and are followed, drawing on More ❯

What is the role Act as the primary service management liaison between the client and internal teams. Manage and mentor a team of two junior first-line support agents , ensuring high-quality, responsive support and timely triage and resolution of support tickets as defined by customer SLAs, Lead incident, problem, and change management processes in line with ITIL best … practices. Oversee major incident management, coordinating internal and external stakeholder and leading After Action Review(AAR). Monitor and report on SLAs, KPIs, and service performance metrics and conduct regular Service Review Meetings with key client & internal business stakeholders. Collaborate with different teams (DevOps, SRE, Security, Data Engineering and Product teams ) to ensure service monitoring, reliability and … performance. Support Oncall for major incident . Act as point of escalation for major incidents Drive continuous service improvement (CSI) initiatives and root cause analysis (RCA). Maintain and evolve service documentation , including the service catalogue and support playbooks. Ensure compliance with data protection laws, externally required standards (e.g. ISO 27001, NHS Digital, NCSC standards) and internal More ❯

Your Role: An experienced Sr Service Delivery Manager joining an implementation project affecting millions of people across the UK. This role is critical in acting as the SME in Service Delivery, from the imbedding processes to continual service improvement, and managing suppliers in a SIAM model. Rate:£550 Inside IR35 Duration:6 months (likely extension … Location:2 days per week in Central London. You will focus on the strategic direction, governance, and implementation of IT Service Management (ITSM) processes, with a focus on ITIL Problem, Incident, Change and Service Request Processes. Your Responsibilities: Act as the primary liaison between the external stakeholders/suppliers and IT Service Delivery, representing IT to the … business and advocating for business/end-user needs within IT Service Delivery. Manage business expectations and report on service performance, ensuring alignment with agreed SLA's, OLA's, and XLA's. Lead initiatives supporting the IT Service Delivery roadmap and global standardisation goals. Collaborate with IT teams, business stakeholders, and end-users to identify areas for More ❯

A leading provider of secure satellite communications and technical support services is seeking a Technical Service Manager to take ownership of high-priority UK Government support cases. This is a key role supporting MOD satellite communication systems, ensuring that service delivery meets demanding SLAs and through-life performance expectations. This position offers the opportunity to work … at the heart of defence communications, managing technical escalations, driving resolutions, and working closely with engineering, project, and field service teams. Key Responsibilities Manage and oversee all technical support cases related to MOD Commercial Satellite Communication Services. Act as the key point of contact for complex escalations, working alongside engineering, support, and project teams to resolve issues. Ensure service … improvement initiatives. Maintain configuration control using secure systems and prepare technical documentation and case handover notes. Deliver training to 1st/2nd line support staff and onboard new Field Service Engineers. Skills & Experience Required Royal Navy or MOD technical comms experience, particularly in COMSAT, MILSAT, MNE, and message handling systems. Technical knowledge of electrical/electronic systems, networking, and More ❯

Service Delivery Manager (Evening shift) Salary : £42,000 per annum, with an annual performance bonus plus Veolia benefits and pension Hours : 40 hours per week. Monday - Friday 13:30 till 22;00 (30 minute unpaid break) Location : Westminster (across our Municipal contracts) When you see the world as we do, you see the chance to help the … opportunities, allowing you to reach your full potential What you'll be doing; Organise resources (people, vehicles, equipment) to best effect prioritising the well-being of our people and service to our customers and communities. Ensuring training and competency checks are in place for all roles. Monitor operational performance, follow up on complaints, problem-solve for operational challenges. Delivery … of a first-time collection culture and all contractual performance KPI's. Lead our people & assets to deliver/exceed service expectations. Developing an excellent day-to-day relationship with client officers and residents, built on trust and service delivery. Ensure operations are run in line with Veolia Minimum Requirements and supporting improvement plans. Investigate safety incidents, underperformance More ❯

Radius is seeking an experienced Data centre Project Manager/Readiness Service Implementation Manager with extensive experience of working within a Datacentre environment whether from a Datacentre or MSP. This role is responsible for the day-to-day management of functional tasks relating to the successful and timely Service Delivery of Co-Lo and … of contractors and suppliers to agreed KPI’s, adopting a best-in-class approach and driving the organisation towards a 5 Star datacentre. To also work closely with the Service Installation Supervisor role, providing mentoring and coaching to the Specialist role ensuring that Specialist Services are being delivered to the front line, thus enabling the SDM CoLo Installations, to … to the PWR team. Engages with and influences senior level stakeholders and project teams through change management processes, ensuring that the infrastructure is managed to provide agreed levels of service and data integrity. Requirement’s Definition and Management: Plans and drives scoping and requirements definition and prioritization of activities for large, complex initiatives within the Service Delivery space More ❯

Service Desk Manager - £56,000 - Holborn An esteemed educational institution based in the heart of London is currently seeking a Service Desk Managerto join its IT team. This is a permanent, full-time opportunity offering the chance to work in a vibrant and collaborative environment where staff tenure is long and the culture is genuinely supportive. … the IT Director and take the lead in managing a team of skilled 1st, 2nd, and 3rd line engineers. You'll be responsible not just for day-to-day service delivery, but also for shaping and embedding ITIL-based processes that elevate the organisation's IT function. Beyond team leadership, you'll have oversight of the organisation's entire More ❯

NCR VOYIX has earned the trust of businesses large and small - from the best-known brands around the world to your local favorite around the corner. Job Title: Executive Service Manager Location: London, UK Overview Tightly engage with client, understand their business imperatives and orchestrate the execution of our services to meet the client's business needs. … proactively identifying opportunities for NCR to drive business outcomes that create value for our client. Technical/Business Knowledge In-depth knowledge of Hospitality industry Detailed knowledge of quick service restaurants would be a distinct advantage. Thorough knowledge of the technologies used by the Hospitality industry, including solution, technology, and product offerings. Good understanding and experience in Customer Satisfaction … see Appendix A) theory, design and architecture. Hands-on experience in Industry Enterprise solution device management, Security, Planning, and Implementation. Strong knowledge of billing, problem reporting, provisioning, testing, and service activation systems/platforms. Intimate with project management leadership and resource tracking techniques. Knowledge of software and/or hardware development, testing, and implementation. In-depth knowledge of relevant More ❯