1 to 25 of 38 Service Manager Jobs in the Midlands

culture, processes, business models & technologies of the internet era to respond to people's raised expectations" [Tom Loosemore's definition of Digital]. The Service Desk Manager is responsible for the operation and delivery of the digital support services function. The post holder will contribute to Service … processes based on the IT Infrastructure Library (ITIL) framework. The post holder will be responsible for the leadership and effective management of the ICT Service Desk teams, contributing to provision of 24x7x365 ICT support for the Group. Please be aware the vacancy may be closed early if receive lots … of applications. Main duties of the job The role also provides critical support to the delivery of major service initiatives, required by the Group. This will include: A senior member of the ICT team leading a team of skilled Technology support and delivery staff who are responsible to their more »

per annum Benefits of joining or team. Competitive pay Quality training- we provide all the training you need to deliver first class service; 26 days holiday in your first year, increasing to 31 day after five years and then 36 days after ten-years service. Comprehensive induction programme which … family A Simply Health Cash Plan- to help you with healthcare costs including dental, physiotherapy, chiropody, optical, new child payment, prescriptions and more Long service rewards starting at £100 increasing to £150 depending on length of service we believe our staff are our greatest asset and we want … online and on the High street We have an exciting new opportunity at one of our care homes in Market Drayton for an Assistant Service Manager who can share in Bethphages values. As the Assistant Service Manager you will provide high quality support to more »

Role: National Service Manager - Specialist Cleaning Salary: £38k-£40k Benefits: £5k car allowance Job Status: Permanent/Full-Time Location: West Midlands - National remit, but would need to also spend time in Manchester Vacancy Reference: VR/05134 Role Description: Bridge Recruitment is delighted to be networking … for a National Service Manager on behalf of our client, a leading provider of specialist cleaning and hygiene services across various sectors. As National Service Manager, you will be responsible for coordinating teams of regional specialist cleaning technicians, ensuring customers are receiving a first … class service. You will monitor performance levels to ensure tasks are being completed on time and to the highest standard. The ideal National Service Manager will have proven experience in Cleaning/Specialist Cleaning and will have a minimum of three years' experience in a managerial position more »

our people are allowed to thrive within their roles by providing better and productive ways of working. You will have responsibility for Problem Management, Service Transition, and Continuous Service Improvement (CSI) on behalf of IT Services. We are looking for an experienced Service Transition & Improvement Manager. If … this is you, please see the Skills for the Information Age (SFIA) aligned Job Description with emphasis on Service acceptance, Problem management, and Business process improvement. We are looking for someone to help us improve our digital maturity, reduce demand, and decrease incidents giving our colleagues a better digital … employee experience (DEX). You will be responsible for analysing data, identifying repeat problems, and facilitating solutions. You will be accountable for ensuring formal service acceptance criteria whilst providing leadership to colleagues who you will advise and support as they prioritise organisational capabilities and apply service improvements. You more »

Digital Services Manager Operational Technology Hybrid - Birmingham/Manchester/Leeds/Bristol with some travel The Digital Service Manager - Operational Technology is accountable for the service strategy, design, operation, and continuous improvement for nominated National Highways Digital Services with overall accountable across all … aspects to operate the nominated Digital Service and employed Capabilities (people, process, technology, suppliers, and data/information). You will lead a team of service delivery professional and work with Service Managers, Portfolio and Capability Owners, Centres of Excellence and Suppliers to ensure that the digital … service business goals are met and will authorise changes to service provision, strategy and contribute to audit, risk evaluation and adherence to standards. This is a hybrid role which can be based from one of the following National Highways offices - Birmingham, Manchester, Leeds or Bristol (40% office based more »

global provider of power generation solutions, offering a wide range of products including generators, lighting towers, and handling equipment. We are seeking a skilled Service Manager to join our team. The Service Manager will be responsible for providing on-site technical support, maintenance, and … repairs for Pramac equipment, ensuring maximum uptime and customer satisfaction. Key Responsibilities: Lead and manage the service department, including field service engineers, workshop engineers, and support staff, to ensure optimal performance and productivity. Develop and implement service strategies, policies, and procedures to meet customer needs and business … objectives. Establish service standards and performance metrics, and monitor team performance against targets, taking corrective action as necessary. Collaborate with sales and marketing teams to promote service offerings, identify new business opportunities, and achieve revenue targets. Manage service contracts and agreements with customers, ensuring compliance with terms more »

Service Transition Manager When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Come and join the Littlefish team! Work location: Nottingham or Sheffield (Hybrid) Salary … love to hear from you. The role and what youll be getting up to on a day to day basis: Littlefish is seeking a Service Transition Manager to come and join our growing Service Management team. As the Service Transition Manager, you will … report into the Service Transition Management Lead. Your main duties will include project managing the transition of services into support for one of our large customers. Ensuring that there is minimal impact to live services and the associated support processes. You will also manage the change of IT support more »

Service Commercial Manager When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Job Title: Service Commercial Manager Hours: Monday to Friday 8am … and Knighton What we offer Up to 27 days holiday (plus bank holidays) depending on length of service. 2 x basic salary death in service payment, payable to your nominated recipient Health care cash plan that covers some costs towards dental treatment, NHS prescriptions, Annual health checks etc Benefits … Employee Assistance Programme Ongoing training and Career Opportunities Cycle to work scheme Refer a friend bonus £500 per person terms apply Boot Allowance Long Service Award 10, 20 and 30 years Life Event Day Getting Married, moving house or graduating About the Role Working in a friendly fast-paced more »

Alarm Experience need (Security systems knowledge a bonus) Based East Midlands or West Midlands Experience auditing engineers H&S, PPE, Vehicle, Tec, Paperwork ROLE - Service Engineering Compliance Engineer/Service Manager --- could be Auditor/Manager/Engineer To ensure compliance by Auditing Fire … Alarm and Security Service Engineers across England Inspect Ladders, tools and equipment Where possible meet then ensure training given or set up fo them Deal with other Service Managers and feedback any needs Calibrate test equipment and meters Organise diary to meet Engineers twice yearly Use MS Office … Gold standards (if have too) CONTACT US - if you have ensured Fire alarm Engineer or fire & security engineer quality, training and compliance as a Service Manager or similar. If Based in Midlands or similar in UK (so commutable to North and South England), do apply if you more »

The Service Manager UK & Ireland manages a team of Field Service Engineers and Service Support administrators to deliver the highest technical standards and quality in the assistance and support we provide to our customers. Candidates should be located in the Greater Birmingham area . Responsibilities … Team Management: Manage the Service team covering UK & IRELAND region ensuring adequate service coverage based on the installed based density in all regions. Able to assess and report on staff capabilities and performance, following and abiding by Company policies and processes. Manage a team of FSEs working nationally … and Service Support staff based in Birmingham, reviewing their annual performance according to the Global Compensation policy and Rewards cycle. Organize workload of Service Engineers and shifts/on duty weekends for chains support, ensuring optimization of resources/time to repair/travel time. Overview quality improvement more »

Service Manager (Supported Living) - Leicestershire Location : Market Harborough Discipline: Care and Support Job type : Permanent Salary : £36,000 per annum, plus £2,000 allowance for holding the CQC registration. Are you looking for a meaningful career? Would you like the opportunity to become a dedicated Manager … disability charities in the UK, supporting over 2,500 people through our friendly, supportive, creative and diverse teams. Join us as a CQC registered Service Manager with Hft Leicestershire and youll develop your social care career with one of the leading names in the sector. Youll go more »

Payments Service Manager (12 month Fixed Term Contract) Salary: Up to £54,000 As a Payments Service Manager, you’ll own an end to end payment service ensuring it is delivered and maintained in accordance with agreed business and service levels. You … increased value for our customers. This role is within the Electronic Payments value stream in Payments which is responsible for both product ownership and service management for all electronic payment journeys. The role is within the Service Management function within the value stream which is responsible for the … end-to-end service performance management and improvement for all electronic payment journeys such as Faster Payments, Bacs and Cheque payments. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting more »

Position: Service Desk Manager Location: Corby (Hybrid Working) Salary: £48,000 - £60,000 Are you an experienced Service Desk Manager with a passion for IT service management and a desire to make a meaningful impact? We are seeking a dedicated professional to lead … a dynamic service desk team for a reputable charity based in Corby. This hybrid role offers a unique opportunity to contribute to a cause while leveraging your expertise in ITIL and JIRA. Key Responsibilities: Lead and manage a team of 4 Service Desk Analysts. Oversee daily operations of … the service desk, ensuring efficient and effective resolution of IT issues. Implement and maintain ITIL best practices to improve service delivery. Utilize JIRA for incident tracking, problem management, and workflow optimization. Develop and monitor performance metrics to ensure high-quality support. Collaborate with other IT teams to enhance more »

Job summary Here at NEMS we have an exciting opportunity for an Operational Service Manager to lead our Call Handling services on a fixed term contract! Do you have management experience? Have you worked in a customer/patient facing sector? Do you want to make a … difference to your local community? Then this could be the perfect role for you! Main duties of the job Service Performance and Delivery Organisational Management Staff Management and Performance Strategic Activities Patient and Customer Experience Service Finances Inform Service Improvement and Manage System changes About us NEMS … assessment services; (2) Urgent Primary care provision located within the A&E Department at QMC, (3) A 24-hour walk-in urgent primary care service adjacent to Kings Mill Hospital A&E, Mansfield. Core Benefits for NEMS Workforce: 25 days of holiday entitlement + bank holidays (pro rata) NHS more »

Service Manager - Housing Maintenance & Repairs £47,569 per annum + Excellent Benefits + Van + Fuel Card Leicestershire & surrounding area with frequent travel Permanent,Full Time Build your career in Trades with Platform Property Care Platform Property Care has an exciting opportunity for an experienced Housing Maintenance … Service Manager to join our talented Voids Service and lead our Multi Skill Trades team based in Leicestershire. This is a unique opportunity that has arisen due to our continued expansion. Now is an exciting time to join us! Why? In this newly created role, you … will be responsible for growing and evolving the team, supporting them as they continue to expand whilst delivering the service to a broader geography. As part of a national housing association, you will be one of a team of Service Managers responsible for the successful delivery of void more »

Fire Alarm (or Fire and Security) Engineering Compliance Manager BENEFITS - Fire Engineering Compliance Manager or UK Compliance Engineer £44000 - £52000 Salary Car Allowance + Permanent Benefits Positive Position, helping engineers and ensuring quality standards REQUIRED - Fire Alarm Compliance Manager/UK Engineering Manager … Alarm Experience need (Security systems knowledge a bonus) Based East Midlands or West Midlands Experience auditing engineers H&S, PPE, Vehicle, Tec, Paperwork ROLE - Service Engineering Compliance Engineer/Service Manager --- could be Auditor/Manager/Engineer To ensure compliance by Auditing Fire … Alarm and Security Service Engineers across England Inspect Ladders, tools and equipment Where possible meet then ensure training given or set up fo them Deal with other Service Managers and feedback any needs Calibrate test equipment and meters Organise diary to meet Engineers twice yearly Use MS Office more »

Building Services Manager/M&E Manager Building Services Manager/M&E Manager - a leading Tier 1 building contractor is searching for a Building Services Manager/M&E Manager to join their established team in Leicester. … This is an excellent opportunity for a Building Services Manager to play a leading role within an award winning business focussed the development and wellbeing of their teams. The Building Services Manager/M&E Manager role will play a key role in the … includes education, healthcare, and commercial projects ranging for £10m - £50m. The company have forecast continued growth creating excellent career opportunities for a Building Services Manager/M&E Manager looking for new challenges and progression within a leading construction business. They have a full order book more »

IT Service Delivery Manager/Support Manager 2 days per week in Chesterfield, 3 days per week remotely Inside IR35 Gerrard White is currently seeking an IT Service Delivery Manager/Support Manager for an initial three month contract term … available for work for the next three months. The role will be based within the Infrastructure Team focusing on running the team and department, service delivery management, asset management as well as overseeing a 24*7 monitoring team. Suitable candidates must have demonstrable experience within a similar infrastructure service more »

Position: Service Delivery Manager Location: Corby (Hybrid) Salary: £48,000 - £60,000 About the Role: We are recruiting on behalf of a prominent charity seeking a dedicated Service Delivery Manager to join their IT team. In this role, you will oversee a team of … four, ensuring the efficient delivery of IT services across the organization. Your expertise in ITIL and JIRA will be crucial in managing and improving service processes. Key Responsibilities: Lead and mentor a team of four direct reports. Manage and optimize service delivery processes using ITIL frameworks. Utilize JIRA … for issue tracking and project management. Collaborate with various departments to ensure seamless IT service support. Monitor service performance and implement improvement plans. Requirements: Proven experience as a Service Delivery Manager. Strong knowledge of ITIL best practices. Proficiency in JIRA. Excellent leadership and communication skills. Ability to more »

Position: Service Delivery Manager Location: Corby (Hybrid) Salary: £48,000 - £60,000 About the Role: We are recruiting on behalf of a prominent charity seeking a dedicated Service Delivery Manager to join their IT team. In this role, you will oversee a team of … four, ensuring the efficient delivery of IT services across the organization. Your expertise in ITIL and JIRA will be crucial in managing and improving service processes. Key Responsibilities: Lead and mentor a team of four direct reports. Manage and optimize service delivery processes using ITIL frameworks. Utilize JIRA … for issue tracking and project management. Collaborate with various departments to ensure seamless IT service support. Monitor service performance and implement improvement plans. Requirements: Proven experience as a Service Delivery Manager. Strong knowledge of ITIL best practices. Proficiency in JIRA. Excellent leadership and communication skills. Ability to more »

Job Title: IT Field Service Manager Salary: £40,000+Benefits Location: Kidderminster, with monthly client and team visits in Leeds, Exeter, and London. Overview: Concept are working with a leading IT Managed Service Provider (MSP) in search of an experienced IT Engineering Manager to lead … and empower their team of engineers across multiple UK locations. This role entails overseeing the engineering team, delivering technical support for escalations, and upholding service standards for key clients. Key Responsibilities: Team Management and Support: Provide steadfast management and support to engineers stationed in Leeds, Exeter, London, and remote … locations, ensuring uniform support across all sites. Provide onsite holiday cover across UK client sites. Foster consistent communication through regular updates on company progress, service status, and promptly address any concerns. Conduct monthly remote site meetings, bi-monthly one-on-one sessions, and quarterly team gatherings in Kidderminster. Technical more »

Job summary We are looking for a confident Service Manager with a passion for delivering outstanding care. You'll be working 40 hours a week, making a positive difference to the lives of the people in our care at Cygnet Staffordshire Supported Living. Main duties of the … highly dedicated care team of 10 000 employees empower 2864 individuals across 150 services to consistently make a positive difference to their lives, through service-user focused care and rehabilitation. Job description Job responsibilities We are looking for a passionate, focused and experienced Registered Manager to join … Managers are responsible for providing strong and effective leadership to the onsite team in order to ensure the integrity of all functions within the service, to include; Clinical, Finance, HR, Recruitment and Support Services. You will be responsible for the overall day to day running and strategic direction of more »

Network IT is currently recruiting for a Service Delivery Manager, to join our client on a permanent basis. Our client is a growing business, who offer a range of solutions to their customers in cloud, mobile, data, voice and IT security, with dedicated account management and …/7 support offerings. The Role: This role is an excellent opportunity to build a career in Service Delivery Management, providing public sector customers with excellent, pro-active technical account management and troubleshooting, supporting the product offerings from the business. Youll be trusted as a single point of contact … within the account for Service Delivery, attending meetings, working to understand challenges the customer faces, specifically in telephony and networking all with an aim to provide the highest service standards to the customer account. As the SDM, you will take ownership of technical issues and problem management, working more »

Public sector organisation is recruiting for a contractor for 6 months/inside IR35 A Service Manager (Waste) is required for a 6 month contract to assist with projects such as supporting the development of commercial waste in the local area, producing a plan for ensuring compliance more »

for developing a long-term relationship with the customer representatives on all levels – including senior management Prime interface between the customer and the contractor service unit’s also with Kapsch sub-contractors and resolver groups service level management. Recognize and develop technical and financial optimization potentials or post … market potentials in the respective operational management/service contracts and areas. Developing and manage change requests Compliance with customer-related SLA parameters, action plans to address issues. Monthly Service Reports - oversee data collection & inputs from service managers such ach Incident and Problem managers. Provide report commentary … and context. Customer service reviews - organize, chair, minute, track/chase actions. Internal governance meetings - organize, chair, minute, track/chase actions. Sub-contractor service reviews – review performance and identify areas and actions for improvement and adherence to SL’s. Monitoring and design of complaint handling and complaint more »