IT SupportAnalyst End User Technical Support Didcot, Abingdon, Oxford, Oxfordshire @mecscomms is recruiting for a contract - End User Support Specialist& IT SupportAnalyst to provide technical assistance & ensure the smooth operation of IT systems within a large Global Enterprise environment. The role involves … 1st & 2nd line support, troubleshooting hardware & software issues, managing user accounts, supporting LAN/WAN networks & optimising the end-user experience across Microsoft 365, M365, MS Active Directory, Windows & Mac OS environments & wireless technologies. If you're experienced in the management, administration, support, monitoring, troubleshooting, installation, configuration, deployment … SQL, Office 365, M365, SCCM, Skype, MS Teams, IP Networking, Cisco, Firewalls, Routing, Switching etc. I'm keen to hear from you. Position: Technical Support, Helpdesk, Desktop Support, Service Desk Engineer, IT Support, 2nd Line. Location: Didcot, Abingdon, Oxford, Oxfordshire, OX14 4SE Base: Office based on site More ❯
Position Overview As part of the Intelex Support Team, the SupportAnalyst is responsible for providing application technical support to Intelex's customers. Key responsibilities include analysis, debugging, and resolution of issues that customers have with the Intelex software. Responsibilities and Deliverables Manages a fast-paced … queue of support inquiries and requests. Assesses support inquiries to identify whether issues are system or user related. Communicates with customers through the Intelex ticketing system as well as over the phone and/or email to optimize issue resolution. Troubleshoots and debugs qualified system issues. Investigates and … JavaScript), database languages (SQL, T-SQL), Microsoft Office, screen capture, and time tracking tools. Experience Required: Minimum 1-3 years of web application, technical support, or quality assurance experience. Education Bachelor's Degree or College Diploma in Computer Science/Information Systems, or equivalent Experience. An MCSE certification is More ❯
Oxford, Oxfordshire, United Kingdom Hybrid / WFH Options
Hays Accounts and Finance
Your new company This is an exciting opportunity to join the Applications and Systems Support team at a local governing body and provide essential cover to the team during a systems upgrade project. There are two vacancies available in the team with an initial contract length running for … months. Your new role As the successful candidate, your responsibilities will include: Develop and Enhance Support Services: Continuously improve a secure, efficient, and effective business application support service by leveraging current best practices and guidance to ensure uninterrupted access and reliable assistance. Optimise Reporting and Data Quality: Establish … confidentiality, integrity, and availability. Drive Change Control and System Integrity: Develop and enforce robust testing and release management processes while maintaining comprehensive documentation of support, system administration, and change control procedures to protect business continuity. Coordinate Projects and Third-Party Engagements: Serve as a business application specialist by supporting More ❯
