1 to 25 of 32 Support Analyst Jobs in the South East

IT Support Analyst As part of continuing business growth, an IT Support Analyst, is required to join one of the region's most successful accountancy firms. The successful IT Support Analyst will be the 1st line of support on a busy helpdesk, dealing … IT issues. Following a successful probation, you will be able to work from home up to 2 days a week. The Role The IT Support Analyst, will join the IT team of a growing top 40 accountancy firm with offices in central and southern England, as they seek … to provide an exceptional support service to c.500 users. The IT Support Analyst will be responsible for picking up helpdesk queries and investigating their resolution, or passing on to the 2nd line where appropriate. Benefits Up to 30 days' holiday Matched pension contribution Life assurance Health cash More ❯

IT Support Analyst End User Technical Support Didcot, Abingdon, Oxford, Oxfordshire @mecscomms is recruiting for a contract - End User Support Specialist& IT Support Analyst to provide technical assistance & ensure the smooth operation of IT systems within a large Global Enterprise environment. The role involves … 1st & 2nd line support, troubleshooting hardware & software issues, managing user accounts, supporting LAN/WAN networks & optimising the end-user experience across Microsoft 365, M365, MS Active Directory, Windows & Mac OS environments & wireless technologies. If you're experienced in the management, administration, support, monitoring, troubleshooting, installation, configuration, deployment … SQL, Office 365, M365, SCCM, Skype, MS Teams, IP Networking, Cisco, Firewalls, Routing, Switching etc. I'm keen to hear from you. Position: Technical Support, Helpdesk, Desktop Support, Service Desk Engineer, IT Support, 2nd Line. Location: Didcot, Abingdon, Oxford, Oxfordshire, OX14 4SE Base: Office based on site More ❯

IT Support Analyst Location: Sittingbourne Salary: £30,000 per annum About the Role: My client in the Pharmaceutical Sector is seeking a IT Support Analyst to to join their team. The successful candidate will be responsible for providing technical support and ensuring the smooth operation … of our IT systems. This role is crucial in maintaining our high standards of service and efficiency. Key Responsibilities: Provide first-line support to end-users for hardware, software, and network issues. Troubleshoot and resolve technical problems in a timely manner. Assist in the maintenance and administration of IT … Document and track issues using our ticketing system. Collaborate with other IT team members to improve system performance. Requirements: Proven experience as an IT Support Analyst or similar role. Strong knowledge of Windows operating systems and Microsoft Office Suite. Familiarity with network protocols and hardware. Excellent problem-solving More ❯

1st Line Support Analyst Location: High Wycombe HP11 1JU (Hybrid) Department: Helpdesk Sharp IT Services is seeking a 1st Line Support Analyst to join our helpdesk team. This role involves providing IT support to a diverse client base, managing support tickets efficiently, and ensuring … excellent service delivery to maintain client satisfaction and retention. Key Responsibilities Own, update, and progress support tickets, ensuring clients receive timely updates Meet Key Performance Indicators to maintain high service standards Develop technical proficiency through continuous learning Prioritise and organise daily tasks to align with client expectations Communicate professionally … Remote Monitoring and Management tools Benefits 26 days holiday plus bank holidays Private healthcare, life insurance, dental, and critical illness cover O2 discounts Study support Discounted gym membership This is an excellent opportunity for someone looking to develop their IT skills in a supportive and professional environment. Apply now More ❯

1st Line Support Analyst Location: High Wycombe HP11 1JU (Hybrid) Department: Helpdesk Sharp IT Services is seeking a 1st Line Support Analyst to join our helpdesk team. This role involves providing IT support to a diverse client base, managing support tickets efficiently, and ensuring … excellent service delivery to maintain client satisfaction and retention. Key Responsibilities Own, update, and progress support tickets, ensuring clients receive timely updates Meet Key Performance Indicators to maintain high service standards Develop technical proficiency through continuous learning Prioritise and organise daily tasks to align with client expectations Communicate professionally … Remote Monitoring and Management tools Benefits 26 days holiday plus bank holidays Private healthcare, life insurance, dental, and critical illness cover O2 discounts Study support Discounted gym membership This is an excellent opportunity for someone looking to develop their IT skills in a supportive and professional environment. Apply now More ❯

Vacancy: Service Support Analyst Location: Royston , UK . Job Family: Infrastructure and Operations GG 07 Johnson Matthey, a FTSE 250 organisation , is a global leader in sustainable technologies specialising in catalysis, precious metal products, chemicals, and process technology. With operations in over 30 countries, we employ more than … give us competitive advantage and will ensure our success for years to come. You can be part of that success story. As an IT Support Analyst, you will be responsible for ensuring that the JMIT infrastructure and JMIT-managed end-user devices across various sites operate at optimal … standards. Your role will involve providing on-site support for incidents and requests, assisting with global and regional project implementations, and ensuring that local infrastructure aligns with business expectations (SLA) while adhering to global JMIT policies. We are looking for a confident, articulate, and enthusiastic individual who can effectively More ❯

Reporting To: 1st line Application Support Team Lead Location: Flexible – Hybrid working with visits to office in Milton Keynes expected. Background: Graphnet Health is a software development company that provides solutions to the healthcare IT market, and we are seeking a talented individual to join our operations team as … an Application Support Analyst for our core application and associated products and provide technical deployment support of our solution remotely to customer servers. Role Description: The Application Support Analyst will play an integral part of the support process for Graphnet, working and assisting senior … skills. This is an excellent opportunity to develop system skills and work as part of a technical team. Duties and Responsibilities: Provide 1st line support for Graphnet software applications using JIRA Triage, diagnose, investigate, and resolve service desk calls in accordance with SLAs (Service Level Agreements) Escalate issues appropriately More ❯

Applications Support Analyst Hybrid - London - 3 days a week £50,000 - £60,000 Our client is a FTSE100 market leading organisation who are looking for an Applications Support Analyst to join their enterprise IT operations team. You’ll be involved in supporting business-critical systems, driving More ❯

Our client, a leading global hedge fund, is seeking a highly motivated Desktop Support Analyst to join their growing global systems team in London. The firm has experienced significant growth over the past 15 years and now manages assets exceeding $10bn, with a presence in key global financial … hubs. As a Desktop Support Analyst , you will be the primary point of contact for all technical support queries from the London user base and will support other offices globally. This role offers the opportunity to develop your technical skill set while providing essential support in a fast-paced trading environment. Key Responsibilities: Provide technical support for a broad range of financial software and tools, with an emphasis on troubleshooting and delivering excellent customer service. Serve as the first point of contact for all technical support issues within the London office. Collaborate More ❯

Senior Business Systems Support Analyst - Acturis Hybrid Working - 1 Day Per Week in Milton Keynes We're looking for an experienced Senior Business Systems Support Analyst to play a vital role in supporting Acturis and other core insurance systems. This role is a key SME position … offering 2nd line support, driving improvements, and mentoring others within the team. Key Responsibilities Deliver management information to senior leadership. Provide key support for projects leveraging Acturis as a core back-office system. Assess Acturis system updates and coordinate related tasks with the Applications Manager. Translate technical upgrades … and enhancement suggestions from users and liaise with Acturis. Share best practices, tips, and guidance with Super Users. Create and execute test scripts to support UAT for new features or documentation. Deliver responsive 2nd line support through the internal Acturis helpdesk. Maintain the helpdesk log, ensuring timely resolution More ❯

Senior Business Systems Support Analyst - Acturis Hybrid Working - 1 Day Per Week in Milton Keynes We're looking for an experienced Senior Business Systems Support Analyst to play a vital role in supporting Acturis and other core insurance systems. This role is a key SME position … offering 2nd line support, driving improvements, and mentoring others within the team. Key Responsibilities Deliver management information to senior leadership. Provide key support for projects leveraging Acturis as a core back-office system. Assess Acturis system updates and coordinate related tasks with the Applications Manager. Translate technical upgrades … and enhancement suggestions from users and liaise with Acturis. Share best practices, tips, and guidance with Super Users. Create and execute test scripts to support UAT for new features or documentation. Deliver responsive 2nd line support through the internal Acturis helpdesk. Maintain the helpdesk log, ensuring timely resolution More ❯

Life on the team 3rd Line Support Analyst Wintel AD Competitive Salary + on-call, + overtime + comprehensive and flexible benefits Hatfield, Nottingham or Milton Keynes (full-time in office) Must be SC Cleared, or willingness to undertake Multiple Opportunities A fantastic opportunity has arisen for 3rd … Line Infrastructure Support Analyst to join our 3rd line support team based at one of our delivery locations (Nottingham, Hatfield or Milton Keynes) The successful candidate will join our shared delivery team supporting multiple customers, providing proactive and reactive support of the estate management, including resolution … First Time Fix rate Adhere to escalation procedures Assist with technical escalations for other team members Monitor call queue and follow up with specialist support teams for resolution Adhere to customers and Computacenters Security Policies Administration 20% Participate in team and sector meetings Utilise the relevant ITSM tool suite More ❯

Job Title: BTS Support Analyst Intern Location: Maidenhead Contract: 12 Month Hybrid Hours: 37.5 hours Rates: £13.50 per hour Job Description SRG are looking for a support analyst to join a leading pharmaceutical company based in Maidenhead. This work will provide an excellent opportunity to gain … day-to-day activities. The role will provide an opportunity to build a variety of skills in your own personal development. You will actively support the Business Technology Solutions, Office of Ethics and Compliance and Documentation Center teams, and be responsible for coordinating deployment activities for the UK business … teams on the Veeva platform and the Master approval tool; providing first line support to users; where accuracy, pace and responsiveness are key. Duties and Responsibilities Responsible for end-user administration of key head office and In-Field team (IFT) platforms solutions such as, Veeva CRM and Align, Master More ❯

VIP 2nd Line Support Analyst - £250 to £275 PD - Inside IR 35 Our long-standing client, an FTSE 250 financial services provider, is hiring a VIP 2nd Line Support Analyst with experience supporting enterprise corporations within an End Users/EUC Experience Team. To be successful … in the provision of Desktop Hardware (currently Desktops, Laptops, Thin Clients) ensuring that a stock of built devices are available for deployment as required. Support Meeting Rooms in terms of break/fix and maintaining updates to hardware/software, keeping it in support and working effectively. Administer … Teams for users across the group, including new user provision, plugin updates, and removal of leavers Key Experience: Proven experience within a 2nd line support role, within a servive desk, service deliver, EUT/EUC environment is a must have Domain industry experience within a financial services or professional More ❯

VIP 2nd Line Support Analyst - £250 to £275 PD - Inside IR 35 Our long-standing client, an FTSE 250 financial services provider, is hiring a VIP 2nd Line Support Analyst with experience supporting enterprise corporations within an End Users/EUC Experience Team. To be successful … in the provision of Desktop Hardware (currently Desktops, Laptops, Thin Clients) ensuring that a stock of built devices are available for deployment as required. Support Meeting Rooms in terms of break/fix and maintaining updates to hardware/software, keeping it in support and working effectively. Administer … Teams for users across the group, including new user provision, plugin updates, and removal of leavers Key Experience: Proven experience within a 2nd line support role, within a servive desk, service deliver, EUT/EUC environment is a must have Domain industry experience within a financial services or professional More ❯

10931MS £150 - 151 per day + Inside IR35 on Site IT Support Analyst - Inside IR35 on Site - Weybridge Our client is looking for an astute IT Support Analyst to enable local users to operate effectively. You will have experience of 1 st/2 nd Line … Support and be confident working deskside. You will have experience of the following: Active Directory Office 365 Laptop Imaging BAU and Project Work On Site £150 per day If this could be your next contract, please forward your CV. More ❯

Application Support Analyst Gerrards Cross, Buckinghamshire(Onsite) £35,000 per annum (plus excellent company benefits The Opportunity: Are you an experienced support engineer looking for an exciting opportunity in a fast-paced environment? We are looking for candidates to join a reputable IT Solutions company who support … communication skills will be essential in providing exceptional customer service. Skills and Experience: Minimum 2+ years of experience in a 1st/2nd Line Support/Application Support or similar role. Strong experience in Application Support, Windows, Databases and Remote Access Tools. Proficiency with service desk ticketing More ❯

Application Support Analyst Gerrards Cross, Buckinghamshire(Onsite) 35,000 per annum (plus excellent company benefits The Opportunity: Are you an experienced support engineer looking for an exciting opportunity in a fast-paced environment? We are looking for candidates to join a reputable IT Solutions company who support … communication skills will be essential in providing exceptional customer service. Skills and Experience: Minimum 2+ years of experience in a 1st/2nd Line Support/Application Support or similar role. Strong experience in Application Support, Windows, Databases and Remote Access Tools. Proficiency with service desk ticketing More ❯

Role Overview As a Software Support Analyst, you will provide essential first-line support to a global customer base, addressing application and telecommunication issues through phone and case management systems. You will work in shift patterns ranging from 8am to 11pm, with later shifts occurring once every … six weeks as you gain more experience. Your role will involve ensuring compliance with IT support procedures and escalations, supporting the triage of support cases, and collaborating with senior IT support teams to resolve issues efficiently. Responsibilities Adhere to IT support procedures and manage escalations effectively. … Assist in the triage of support cases and collaborate with senior IT support teams to resolve issues. Document root cause failures of systems or processes, update relevant databases with critical information, and maintain a technical audit trail of completed work for management and engineering reference. Take ownership of More ❯

Role Overview As a Software Support Analyst, you will provide essential first-line support to a global customer base, addressing application and telecommunication issues through phone and case management systems. You will work in shift patterns ranging from 8am to 11pm, with later shifts occurring once every … six weeks as you gain more experience. Your role will involve ensuring compliance with IT support procedures and escalations, supporting the triage of support cases, and collaborating with senior IT support teams to resolve issues efficiently. Responsibilities Adhere to IT support procedures and manage escalations effectively. … Assist in the triage of support cases and collaborate with senior IT support teams to resolve issues. Document root cause failures of systems or processes, update relevant databases with critical information, and maintain a technical audit trail of completed work for management and engineering reference. Take ownership of More ❯

Position Overview As part of the Intelex Support Team, the Support Analyst is responsible for providing application technical support to Intelex's customers. Key responsibilities include analysis, debugging, and resolution of issues that customers have with the Intelex software. Responsibilities and Deliverables Manages a fast-paced … queue of support inquiries and requests. Assesses support inquiries to identify whether issues are system or user related. Communicates with customers through the Intelex ticketing system as well as over the phone and/or email to optimize issue resolution. Troubleshoots and debugs qualified system issues. Investigates and … JavaScript), database languages (SQL, T-SQL), Microsoft Office, screen capture, and time tracking tools. Experience Required: Minimum 1-3 years of web application, technical support, or quality assurance experience. Education Bachelor's Degree or College Diploma in Computer Science/Information Systems, or equivalent Experience. An MCSE certification is More ❯

IT Support Analyst Full Time Onsite We are looking for someone with experience of Windows Server, Windows 10, Active Directory and ideally some VMware to join an onsite team who are tasked with the administration and maintenance of their on-prem infrastructure, providing user support and liaising … with third party suppliers. As part of the team you will be expected to perform backups, provide support to users, manage the IT inventory to ensure any necessary equipment is available as well as any other tasks that fall within the teams remit. Required Skills and Experience: Previous experience … within a 1st 2nd line support capacity. Knowledge of Windows Administration, VMware and Veeam backup Knowledge of firewalls, ideally Fortinet as week as Aruba switches. Knowledge of working within a project environment, with any physical project delivery experience a real positive. Any experience of ERP Systems, SAGE or SAP More ❯

IT Support Analyst Full Time Onsite We are looking for someone with experience of Windows Server, Windows 10, Active Directory and ideally some VMware to join an onsite team who are tasked with the administration and maintenance of their on-prem infrastructure, providing user support and liaising … with third party suppliers. As part of the team you will be expected to perform backups, provide support to users, manage the IT inventory to ensure any necessary equipment is available as well as any other tasks that fall within the teams remit. Required Skills and Experience: Previous experience … within a 1 st 2 nd line support capacity. Knowledge of Windows Administration, VMware and Veeam backup Knowledge of firewalls, ideally Fortinet as week as Aruba switches. Knowledge of working within a project environment, with any physical project delivery experience a real positive. Any experience of ERP Systems, SAGE More ❯

As an IT Support Analyst, your role will be to provide IT helpdesk (1st and 2nd line) support to over 200 users performing daily network tasks and to ensure the IT service is consistent and adequately supported. Your working hours will be Monday- Friday 8 am … pm with an hour for lunch, and you will be required to provide weekend support on a rotating basis. Key responsibilities include: Install, maintain, and upgrade all IT-related equipment across the business Provide general support and excellent service to all users and deal with support queries … against failure of the system Install maintain, repair, upgrade all telephone equipment and ensure the IT department provide an uninterrupted efficient service of communication Support and train new colleagues within the department Ensure all support calls are responded to in a timely manner and project work is completed More ❯

We employ over 480 people in offices in London (Croydon and Fleet Street), Devon and Dublin. Overall Purpose of the Role: As an Application Support Analyst, you will be responsible for providing technical support and troubleshooting issues across multiple business applications, with a focus on Naviga Ad … of contact for users, resolving issues, managing user access, and ensuring the smooth operation of our critical applications. This is a hands-on, technical support role, requiring excellent problem-solving, communication, and multi-tasking skills. Key Responsibilities: Provide first and second-line application support for Naviga Ad CRM … other internal business applications. Troubleshoot and resolve user issues and queries submitted through our ticketing system (e.g., Jira, Zendesk). Prioritise and manage incoming support requests efficiently, meeting agreed SLAs across multiple applications. Manage user accounts, permissions, and access controls for Naviga Ad, Adestra, and other supported applications. Investigate More ❯