1 to 25 of 348 Remote ITSM Jobs

party service providers Understanding of Core Service Management concepts - Incident & Problem Management, Change Management, Request Fulfilment etc. Experience of using ServiceNow and any other ITSM tools. Experience of Windows .Net Framework, including VB.Net, C#, ASP.Net Experience in Transact-SQL/MS SQL Server, Visual Studio 2015+ Proficiency in writing SQL More ❯

technologies; Collaboration, Identity and Access, Unified Communications and smart hands support for our local Infrastructure. Supporting the latest technologies, and working with market leading ITSM Service Management tools, you will provide high-levels of technical knowledge, analytical troubleshooting and problem solving to maximise user productivity. You will demonstrate a clear More ❯

Hunter Douglas DREAM? Hunter Douglas is the global market leader in window coverings, operating across 136 entities over 100 countries. The Head of IT Service Management (EMEA) is responsible for leading and evolving IT service management (ITSM) across the EMEA region, ensuring IT services are delivered efficiently, aligned with business … ITIL frameworks, service operations, and stakeholder management in a multinational environment. This role offers a hybrid work arrangement. Key responsibilities: The Head of IT Service Management will have a broad set of responsibilities: Develop and execute the IT service management strategy for EMEA, aligning with global IT objectives. Oversee ITSM … fostering a culture of excellence, accountability, and continuous learning. Interested in this role? Here’s what we’re looking for: The Head of IT Service Management will have: A Bachelor’s or Master’s degree in IT, Computer Science, Business Management, or a related field Minimum 10+ years of IT More ❯

prioritization, problem solving, diagnosis, and troubleshooting skills Work well under pressure with differing levels of leadership Exposure to other network monitoring systems and IT Service Management (i.e., Splunk or similar) Experience using ITIL Ticket Management System - ServiceNow or equivalent Proficient in Microsoft Office applications (Work, Excel, PowerPoint) Familiarity with the More ❯

upgrade planning and execution. Experience with PowerShell scripting and automation tools. Knowledge of virtual desktop infrastructure best practices and optimization techniques. Understanding of IT service management principles and customer service orientation. Experience in analysing usage metrics and capacity trends. Strong problem-solving skills with ability to analyse complex technical issues. More ❯

information to technical and non-technical audiences. Problem-Solving: Strong analytical skills to assess risks, troubleshoot issues, and implement corrective actions. Proficiency in using ITSM tools (e.g., ServiceNow) and collaboration platforms. Developmental/Desirable: Understanding UK electricity market and key regulations. Knowledge of cybersecurity and risk management in energy IT More ❯

PSA software Experience providing support via remote tools Experience handling Technical Service Tickets Professional IT Certifications such as Microsoft MCP, MCSA or MCSE, ITIL, ITSM, etc. Client Experience Certifications such as Helpdesk Habits, etc. Experience working either on a Helpdesk or for a Managed Service Provider (MSP)/IT Support More ❯

configuration, developing new solutions, optimizing existing ones, and supporting various business needs. Required Skills Key Responsibilities: Design, configure, and develop custom ServiceNow solutions, including ITSM, ITOM, ITBM, HRSD, and Service Catalog. Maintain and enhance core ServiceNow modules (Service Catalog, Asset, IRM, Discovery, etc.). Develop and maintain integrations between ServiceNow More ❯

configuration, developing new solutions, optimizing existing ones, and supporting various business needs. Required Skills Key Responsibilities: Design, configure, and develop custom ServiceNow solutions, including ITSM, ITOM, ITBM, HRSD, and Service Catalog. Maintain and enhance core ServiceNow modules (Service Catalog, Asset, IRM, Discovery, etc.). Develop and maintain integrations between ServiceNow More ❯

S/4HANA Finance, SAP SuccessFactors, SAP Ariba). Experience with global or multi-site SAP deployments. Knowledge of ITIL framework or other IT service management best practices. #J-18808-Ljbffr More ❯

identifying, qualifying, and securing business with mid-market and enterprise clients. Collaborating closely with our technical experts, you will ensure our IT Service Management (ITSM) and IT Asset Management (ITAM) offerings meet customer needs effectively. Job Description What you'll do: Develop and implement strategic sales plans to meet and … UK and Ireland. Identify and engage new business opportunities by reaching out to potential clients. Understand their specific business needs and demonstrate how our ITSM and ITAM solutions can deliver value. Build and sustain strong, long-lasting relationships with customers, serving as a trusted advisor to key accounts. Collaborate with … at industry events, conferences, and networking opportunities to promote our solutions. What you'll bring: 2+ years of experience in software sales, preferably in ITSM or ITAM domains. Strong understanding of IT Service Management (ITSM) and IT Asset Management (ITAM) concepts. Excellent communication and presentation skills. Ability to negotiate effectively More ❯

Hunter Douglas DREAM? Hunter Douglas is the global market leader in window coverings, operating across 136 entities over 100 countries. The Head of IT Service Management (EMEA) is responsible for leading and evolving IT service management (ITSM) across the EMEA region, ensuring IT services are delivered efficiently, aligned with business … frameworks, service operations, and stakeholder management in a multinational environment. This role offers a hybrid work arrangement. Key responsibilities: Develop and execute the IT service management strategy for EMEA, aligning with global IT objectives. Oversee ITSM processes, including incident, problem, change, and service request management, ensuring high service availability and … looking for: A Bachelor's or Master's degree in IT, Computer Science, Business Management, or a related field. Minimum 10+ years of IT service management experience, with at least 5 years in a leadership role within a multinational organization. ITIL v4 Expert or equivalent ITSM certifications preferred. Deep knowledge More ❯

ability to manage multiple projects simultaneously, ensuring the smooth delivery of services. Experience with incident, problem, change, and service request management processes. Experience with ITSM tools like ServiceNow or Jira Service Management. Security Clearance You must be eligible for full security clearance. For more information and guidance please visit: Life More ❯

an internet connection. The successful candidate will have experience working on a Service Desk to KPIs and SLAs and will be used to IT Service Management systems to log tickets, communicate with customers, and track all of their time. Being part of a close-knit team will enable the successful More ❯

of operating in IT management roles in a financial services industry Experience leading Service Delivery teams ITIL knowledge for aligning service analytics with IT service management best practices Rewards designed for you Flexible work to help you find the best balance between work and lifestyle. Health and wellbeing rewards that More ❯

independently and collaboratively in a team. Desired Skills: * Experience with mobile device management (MDM) solutions for Apple devices. * Knowledge of ITIL or other IT service management frameworks. * Experience supporting colleagues in diverse environments, including home setups. * Previous use of ServiceNow for incident management. * Familiarity with Smart Phone technology, particularly iPhone More ❯

systems. Experience with cloud services such as Google Cloud. Proficiency in networking concepts, including TCP/IP, DNS, DHCP, and VPN. Familiarity with IT service management frameworks Excellent troubleshooting, analytical, and problem-solving skills. Strong communication and customer service skills. Certifications such as CompTIA A+, Microsoft Certified Preferred Skills: French More ❯

a cohesive strategy that aligns with the company's overall IT goals. You will collaborate with cross-functional teams, including cybersecurity, enterprise architecture, IT service management, business stakeholders, clinical, regulatory, and research teams to ensure IT infrastructure supports Avidity's biotech operations and compliance needs. This role requires a technical More ❯

and release processes, ensuring seamless transitions and minimal disruption to business operations. (S) Advanced certification in ITIL 4, showcasing a deep understanding of IT service management principles and practices. (S) Proven expertise in working within Agile environments, enabling quick adaptation to changes and efficient project delivery. (I) Outstanding ability to More ❯

Visual issues, within new and existing services to enable business continuity and resolve major incidents. Awareness of digital channel shift and approaches. Experience of ITSM tools, design configuration or operation. Experience Performing a range of varied work activities in a variety of structured environments. Communicating technical information to both technical More ❯

efficiently. Desirable: * Experience with IT security best practices, firewall configurations, MFA, and anti-virus solutions. * Knowledge of PowerShell scripting and automation tools. * Familiarity with ITSM platforms (e.g., HaloPSA, ConnectWise, Autotask). * Awareness of compliance standards (e.g., GDPR, ISO 27001). * Relevant industry certifications: Microsoft Certified: Azure Administrator, MCSA, CompTIA Network+ More ❯

engagement, and risk management, as well as experience supporting Major Incident Management for both change-related and non-change-related incidents. Experience with IT Service Management toolsets, specifically ServiceNow, is essential. A solid understanding of standard Service Desk processes, as well as common IT systems such as Windows, Active Directory More ❯

technical domains, including but not limited to: Enterprise-scale IT: technologies that drive a modern-day large-scale enterprise (5000+ users). Service Desk: ITSM platform (ServiceNow). EUC: end point devices, end point platform management (inTune, SCCM). Apps: CRM, ERP, HCM, Finance, Payroll, Development Environments. Servers: public, private More ❯

independently and collaboratively in a team. Desired Skills: * Experience with mobile device management (MDM) solutions for Apple devices. * Knowledge of ITIL or other IT service management frameworks. * Experience supporting colleagues in diverse environments, including home setups. * Previous use of ServiceNow for incident management. * Familiarity with Smart Phone technology, particularly iPhone More ❯

or outsourced environments. Ideally, you will also have: Previous experience with large scale programme migration. Test management experience in ERP environments. Relevant Agile, IT service management and/or project management certifications. Experience in a people or line management role. WHAT YOU'LL LOVE ABOUT WORKING HERE: We are delighted More ❯