ITSM Jobs in Birmingham

IT Service Management (ITSM)
West Midlands > Birmingham

The table below provides summary statistics for permanent job vacancies advertised in Birmingham requiring ITSM skills. It includes a benchmarking guide to the annual salaries offered in vacancies that cited ITSM over the 6 months leading up to 15 November 2024, comparing them to the same period in the previous two years.

6 months to
15 Nov 2024
Same period 2023 Same period 2022
Rank 80 70 138
Rank change year-on-year -10 +68 +14
Permanent jobs citing ITSM 49 39 35
As % of all permanent jobs advertised in Birmingham 2.21% 3.15% 1.29%
As % of the Processes & Methodologies category 2.63% 3.36% 1.34%
Number of salaries quoted 23 38 34
10th Percentile £33,000 £26,500 £37,000
25th Percentile £42,500 £32,500 £45,512
Median annual salary (50th Percentile) £57,500 £50,000 £60,000
Median % change year-on-year +15.00% -16.67% -16.04%
75th Percentile £63,750 £70,000 £73,438
90th Percentile £80,000 £87,500 £78,750
West Midlands median annual salary £51,000 £48,750 £50,000
% change year-on-year +4.62% -2.50% +11.11%

All Process and Methodology Skills
Birmingham

ITSM falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills in Birmingham.

Permanent vacancies with a requirement for process or methodology skills 1,860 1,160 2,618
As % of all permanent jobs advertised in Birmingham 83.90% 93.55% 96.82%
Number of salaries quoted 893 946 1,994
10th Percentile £35,000 £31,427 £34,105
25th Percentile £45,000 £41,250 £45,000
Median annual salary (50th Percentile) £57,500 £55,000 £57,500
Median % change year-on-year +4.55% -4.35% +4.55%
75th Percentile £73,750 £68,750 £74,813
90th Percentile £90,000 £80,070 £85,000
West Midlands median annual salary £55,000 £50,000 £50,050
% change year-on-year +10.00% -0.10% +0.10%

ITSM
Job Vacancy Trend in Birmingham

Job postings citing ITSM as a proportion of all IT jobs advertised in Birmingham.

Job vacancy trend for ITSM in Birmingham

ITSM
Salary Trend in Birmingham

3-month moving average salary quoted in jobs citing ITSM in Birmingham.

Salary trend for ITSM in Birmingham

ITSM
Salary Histogram in Birmingham

Salary distribution for jobs citing ITSM in Birmingham over the 6 months to 15 November 2024.

Salary histogram for ITSM in Birmingham

ITSM
Co-occurring Skills and Capabilities in Birmingham by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (12.24%) Microsoft Exchange
2 2 (4.08%) IIS
Applications
1 5 (10.20%) Microsoft Office
Cloud Services
1 16 (32.65%) Azure
2 9 (18.37%) AWS
3 7 (14.29%) Microsoft 365
4 4 (8.16%) Google Workspace
5 2 (4.08%) Power Automate
Communications & Networking
1 15 (30.61%) Firewall
2 10 (20.41%) DHCP
2 10 (20.41%) DNS
3 9 (18.37%) VPN
4 7 (14.29%) TCP/IP
4 7 (14.29%) Wi-Fi
5 5 (10.20%) LAN
5 5 (10.20%) SAN
6 4 (8.16%) Cisco IOS
6 4 (8.16%) NGFW
6 4 (8.16%) VLAN
6 4 (8.16%) VXLAN
6 4 (8.16%) Wireshark
7 1 (2.04%) WAN
Database & Business Intelligence
1 7 (14.29%) SQL Server
2 2 (4.08%) SQL Server Integration Services
2 2 (4.08%) SQL Server Reporting Services
Development Applications
1 6 (12.24%) JIRA
General
1 20 (40.82%) Social Skills
2 12 (24.49%) Inclusion and Diversity
3 5 (10.20%) Back Office
3 5 (10.20%) Public Sector
4 4 (8.16%) Analytical Skills
4 4 (8.16%) Finance
5 3 (6.12%) Legal
Job Titles
1 11 (22.45%) IT Manager
2 7 (14.29%) Analyst
2 7 (14.29%) IT Support
2 7 (14.29%) Senior
2 7 (14.29%) Service Manager
3 6 (12.24%) IT Analyst
3 6 (12.24%) Service Analyst
3 6 (12.24%) Service Desk Analyst
3 6 (12.24%) ServiceNow Manager
4 5 (10.20%) Architect
4 5 (10.20%) Consultant
5 4 (8.16%) Change Manager
5 4 (8.16%) Configuration Manager
5 4 (8.16%) Delivery Manager
5 4 (8.16%) IT Support Manager
5 4 (8.16%) Network Engineer
5 4 (8.16%) Senior Consultant
5 4 (8.16%) Service Delivery Manager
5 4 (8.16%) Support Engineer
5 4 (8.16%) Support Manager
Libraries, Frameworks & Software Standards
1 2 (4.08%) .NET
1 2 (4.08%) .NET Framework
1 2 (4.08%) Ajax
1 2 (4.08%) ASP.NET
1 2 (4.08%) CSS
1 2 (4.08%) Entity Framework
1 2 (4.08%) HTML
1 2 (4.08%) jQuery
1 2 (4.08%) Twitter Bootstrap
Miscellaneous
1 5 (10.20%) Wiki
2 4 (8.16%) Data Centre
2 4 (8.16%) PKI
2 4 (8.16%) Product Ownership
3 2 (4.08%) CMDB
3 2 (4.08%) Hybrid Cloud
4 1 (2.04%) Data Protection Act
4 1 (2.04%) Enterprise Software
4 1 (2.04%) iPhone
4 1 (2.04%) Onboarding
Operating Systems
1 16 (32.65%) Windows
2 4 (8.16%) Linux
2 4 (8.16%) Mac OS
3 3 (6.12%) Windows Server
4 2 (4.08%) Windows 10
5 1 (2.04%) Android
Processes & Methodologies
1 32 (65.31%) ITIL
2 29 (59.18%) Service Management
3 13 (26.53%) Customer Service
4 8 (16.33%) Incident Management
4 8 (16.33%) Problem Management
4 8 (16.33%) Service Delivery
5 6 (12.24%) Coaching
5 6 (12.24%) Line Management
5 6 (12.24%) Mentoring
5 6 (12.24%) SIAM
6 5 (10.20%) CMMI
6 5 (10.20%) Computer Science
6 5 (10.20%) Data Protection
6 5 (10.20%) Project Management
6 5 (10.20%) Service Design
6 5 (10.20%) Stakeholder Management
7 4 (8.16%) Agile
7 4 (8.16%) PRINCE2
7 4 (8.16%) Scrum
7 4 (8.16%) Workflow
Programming Languages
1 7 (14.29%) PowerShell
2 5 (10.20%) SQL
3 4 (8.16%) Python
4 2 (4.08%) C#
4 2 (4.08%) Java
4 2 (4.08%) JavaScript
Qualifications
1 13 (26.53%) Microsoft Certification
2 7 (14.29%) ITIL Certification
3 6 (12.24%) Azure Certification
3 6 (12.24%) Degree
4 5 (10.20%) AWS Certification
4 5 (10.20%) MCSA
5 4 (8.16%) ACSP
5 4 (8.16%) CCNA
5 4 (8.16%) CCNP
5 4 (8.16%) Cisco Certification
6 3 (6.12%) MCSE
6 3 (6.12%) SC Cleared
6 3 (6.12%) Security Cleared
7 2 (4.08%) BPSS Clearance
Quality Assurance & Compliance
1 4 (8.16%) ISO/IEC 27001
2 2 (4.08%) ISO/IEC 20000
2 2 (4.08%) QA
3 1 (2.04%) SLA
System Software
1 12 (24.49%) Active Directory
2 7 (14.29%) VMware Infrastructure
3 1 (2.04%) Hyper-V
Systems Management
1 6 (12.24%) Terraform
2 4 (8.16%) Ansible
2 4 (8.16%) Jamf Pro
3 3 (6.12%) Microsoft Intune
Vendors
1 28 (57.14%) ServiceNow
2 19 (38.78%) Microsoft
3 7 (14.29%) VMware
4 6 (12.24%) SolarWinds
5 5 (10.20%) HP
5 5 (10.20%) LogicMonitor
6 4 (8.16%) Apple
6 4 (8.16%) Arista
6 4 (8.16%) Aruba
6 4 (8.16%) Atlassian
6 4 (8.16%) BMC
6 4 (8.16%) Cisco
6 4 (8.16%) Google
6 4 (8.16%) NetScout
6 4 (8.16%) Okta
6 4 (8.16%) Palo Alto
7 2 (4.08%) Oracle
8 1 (2.04%) iManage
8 1 (2.04%) Sun