2nd Line Support Jobs in the Midlands

Second Line Support
England > Midlands

The median Second Line Support salary in the Midlands is £29,500 per year, according to job vacancies posted during the 6 months leading to 12 June 2024.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
12 Jun 2024
Same period 2023 Same period 2022
Rank 236 241 265
Rank change year-on-year +5 +24 -61
Permanent jobs requiring a 2nd Line Support 108 65 104
As % of all permanent jobs advertised in the Midlands 0.77% 0.77% 0.90%
As % of the Job Titles category 0.82% 0.86% 0.95%
Number of salaries quoted 87 56 90
10th Percentile £23,900 £23,000 £21,925
25th Percentile £26,750 £24,000 £24,500
Median annual salary (50th Percentile) £29,500 £27,750 £26,000
Median % change year-on-year +6.31% +6.73% -5.45%
75th Percentile £33,750 £33,000 £28,750
90th Percentile £37,250 £33,750 £33,300
England median annual salary £31,000 £32,000 £30,000
% change year-on-year -3.13% +6.67% +7.14%

All Permanent IT Job Vacancies
Midlands

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the Midlands with a recognized job title 13,212 7,602 10,970
% of permanent jobs with a recognized job title 94.08% 89.51% 94.90%
Number of salaries quoted 9,398 4,488 7,088
10th Percentile £26,250 £28,750 £27,750
25th Percentile £34,834 £37,500 £37,371
Median annual salary (50th Percentile) £47,500 £52,500 £50,000
Median % change year-on-year -9.52% +5.00% +9.89%
75th Percentile £60,741 £67,200 £63,750
90th Percentile £75,000 £77,500 £77,500
England median annual salary £52,500 £60,713 £60,000
% change year-on-year -13.53% +1.19% +9.09%

2nd Line Support
Job Vacancy Trend in the Midlands

Job postings that featured 2nd Line Support in the job title as a proportion of all IT jobs advertised in the Midlands.

Job vacancy trend for 2nd Line Support in the Midlands

2nd Line Support
Salary Trend in the Midlands

3-month moving average salary quoted in jobs citing 2nd Line Support in the Midlands.

Salary trend for 2nd Line Support in the Midlands

2nd Line Support
Salary Histogram in the Midlands

Salary distribution for jobs citing 2nd Line Support in the Midlands over the 6 months to 12 June 2024.

Salary histogram for 2nd Line Support in the Midlands

2nd Line Support
Job Locations in the Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the Midlands region over the 6 months to 12 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
West Midlands 0 63 £29,500 +7.27% 4
East Midlands +4 45 £30,000 - 4
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in the Midlands

For the 6 months to 12 June 2024, 2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Midlands region featuring 2nd Line Support in the job title.

1 70 (64.81%) Windows
1 70 (64.81%) Microsoft
2 62 (57.41%) Active Directory
3 59 (54.63%) Social Skills
4 51 (47.22%) Microsoft 365
5 32 (29.63%) Windows Server
6 30 (27.78%) Problem-Solving
6 30 (27.78%) Customer Service
7 29 (26.85%) Windows 10
7 29 (26.85%) Microsoft Office
8 27 (25.00%) Microsoft Exchange
9 19 (17.59%) ITIL
9 19 (17.59%) Azure
10 17 (15.74%) Entra ID
11 16 (14.81%) Degree
11 16 (14.81%) Microsoft Intune
12 15 (13.89%) Driving Licence
13 14 (12.96%) VMware
14 13 (12.04%) CRM
15 12 (11.11%) DBS Check
15 12 (11.11%) Law
16 11 (10.19%) Firewall
16 11 (10.19%) Agile
16 11 (10.19%) Mac OS
16 11 (10.19%) SCCM
16 11 (10.19%) Cybersecurity
17 10 (9.26%) Security Cleared
17 10 (9.26%) SQL
17 10 (9.26%) DNS
18 9 (8.33%) DHCP

2nd Line Support Skill Set
Co-occurring Skills and Capabilities in the Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 27 (25.00%) Microsoft Exchange
2 6 (5.56%) SharePoint
3 4 (3.70%) Skype for Business
Applications
1 29 (26.85%) Microsoft Office
Business Applications
1 4 (3.70%) Dynamics CRM
1 4 (3.70%) Dynamics NAV
2 1 (0.93%) Dynamics AX
Cloud Services
1 51 (47.22%) Microsoft 365
2 19 (17.59%) Azure
3 17 (15.74%) Entra ID
4 9 (8.33%) Azure Sentinel
5 5 (4.63%) Dynamics 365
6 4 (3.70%) OneDrive
6 4 (3.70%) Power Platform
7 3 (2.78%) AWS
7 3 (2.78%) Google Workspace
7 3 (2.78%) SaaS
7 3 (2.78%) Serverless
Communications & Networking
1 11 (10.19%) Firewall
2 10 (9.26%) DNS
3 9 (8.33%) DHCP
4 8 (7.41%) TCP/IP
5 6 (5.56%) Network Security
5 6 (5.56%) Skype
6 5 (4.63%) PBX
6 5 (4.63%) WAN
7 4 (3.70%) Ethernet
7 4 (3.70%) VLAN
7 4 (3.70%) Wi-Fi
8 3 (2.78%) LAN
8 3 (2.78%) SMTP
8 3 (2.78%) VPN
9 2 (1.85%) MPLS
9 2 (1.85%) VoIP
9 2 (1.85%) Wireless
10 1 (0.93%) ADSL
10 1 (0.93%) Internet
10 1 (0.93%) IPsec
General
1 59 (54.63%) Social Skills
2 12 (11.11%) Law
3 8 (7.41%) Analytical Skills
3 8 (7.41%) Documentation Skills
4 7 (6.48%) Inclusion and Diversity
4 7 (6.48%) Manufacturing
5 4 (3.70%) Finance
5 4 (3.70%) Organisational Skills
5 4 (3.70%) Telecoms
6 2 (1.85%) Digital Healthcare
6 2 (1.85%) Legal
Libraries, Frameworks & Software Standards
1 6 (5.56%) .NET
Miscellaneous
1 15 (13.89%) Driving Licence
2 9 (8.33%) Self-Motivation
2 9 (8.33%) Video Conferencing
3 7 (6.48%) Onboarding
4 6 (5.56%) Security Operations Centre
5 5 (4.63%) Replication
6 4 (3.70%) Virtual Team
7 3 (2.78%) Clustering
7 3 (2.78%) iPad
7 3 (2.78%) iPhone
8 2 (1.85%) BYOD
8 2 (1.85%) IoT
8 2 (1.85%) Smartphone
9 1 (0.93%) Management Information System
9 1 (0.93%) Team-Oriented Environment
Operating Systems
1 70 (64.81%) Windows
2 32 (29.63%) Windows Server
3 29 (26.85%) Windows 10
4 11 (10.19%) Mac OS
5 8 (7.41%) Windows Server 2012
6 7 (6.48%) Android
6 7 (6.48%) Apple iOS
7 6 (5.56%) Linux
8 5 (4.63%) CentOS
9 3 (2.78%) Windows Server 2016
9 3 (2.78%) Windows Server 2019
10 2 (1.85%) Windows 7
11 1 (0.93%) Windows 8
Processes & Methodologies
1 30 (27.78%) Customer Service
1 30 (27.78%) Problem-Solving
2 19 (17.59%) ITIL
3 13 (12.04%) CRM
4 11 (10.19%) Agile
4 11 (10.19%) Cybersecurity
5 9 (8.33%) Computer Science
6 8 (7.41%) Continuous Improvement
6 8 (7.41%) ITSM
7 6 (5.56%) Logistics
7 6 (5.56%) Problem Management
7 6 (5.56%) Security Operations
8 5 (4.63%) Root Cause Analysis
8 5 (4.63%) Service Management
9 4 (3.70%) ERP
9 4 (3.70%) Inventory Management
9 4 (3.70%) Stakeholder Management
9 4 (3.70%) Time Management
10 2 (1.85%) Collaborative Working
10 2 (1.85%) IT Strategy
Programming Languages
1 10 (9.26%) SQL
2 4 (3.70%) PowerShell
3 1 (0.93%) Perl
3 1 (0.93%) Python
Qualifications
1 16 (14.81%) Degree
2 12 (11.11%) DBS Check
3 10 (9.26%) Security Cleared
4 8 (7.41%) Computer Science Degree
4 8 (7.41%) Microsoft Certification
5 7 (6.48%) SC Cleared
6 6 (5.56%) A+ Certification
6 6 (5.56%) MCP
7 2 (1.85%) MCSA
Quality Assurance & Compliance
1 5 (4.63%) GDPR
2 4 (3.70%) ISO/IEC 27001
3 2 (1.85%) SLA
4 1 (0.93%) PCI DSS
System Software
1 62 (57.41%) Active Directory
2 9 (8.33%) VMware Infrastructure
3 6 (5.56%) Hyper-V
4 5 (4.63%) VMware ESXi
4 5 (4.63%) VMware Workstation
Systems Management
1 16 (14.81%) Microsoft Intune
2 11 (10.19%) SCCM
3 3 (2.78%) Autotask
3 3 (2.78%) Failover Clustering
3 3 (2.78%) Jamf Pro
3 3 (2.78%) Kubernetes
4 1 (0.93%) FortiGate
Vendors
1 70 (64.81%) Microsoft
2 14 (12.96%) VMware
3 8 (7.41%) Veeam
4 6 (5.56%) Cisco
4 6 (5.56%) Citrix
5 5 (4.63%) Remedy
6 4 (3.70%) Draytek
7 3 (2.78%) Apple
7 3 (2.78%) Datto
7 3 (2.78%) Sage
7 3 (2.78%) Sophos
7 3 (2.78%) Webroot
8 1 (0.93%) HP
8 1 (0.93%) Juniper
8 1 (0.93%) WatchGuard