11 of 11 2nd Line Support Jobs in the Midlands

2ND LINE SUPPORT - 2nd Line This role will be working within a fast-growing Operations team, who look after Technical Support of our existing customer base, as well as implementing projects and solutions for new prospects. This role would suit … experience working with many different types of exciting technologies. In-house training is provided and is complemented, by agreement, with official industry programs. Responsibilities 2ND LINE SUPPORT: • Answering phone calls and managing open tickets alongside the 1st line team • Assisting the 2nd … call shift rota, and occasional evening/weekend work (scheduled overtime) The successful candidate should have: • A minimum of 1 year’s 1st/2nd line helpdesk experience, ideally at a Managed Service Provider • Excellent customer service and communication skills • Full clean UK Driving license. • Ability to more »

2nd Line Support Hybrid after probation Our client, a prestigious law firm, who are looking for an experienced 2nd Line Support to add to their already successful and busy IT Team Job Purpose To ensure the seamless operation of IT … systems by performing systems administration, providing IT support, and delivering technical projects. The role involves maintaining compliance with internal policies and the Data Protection Act, collaborating with internal departments, and liaising with external suppliers to meet the IT needs of the firm. Key Tasks/… Responsibilities Systems Administration : Perform installations, updates, and maintenance to prevent service interruptions and ensure optimal system performance. IT Support : Handle 1st and 2nd line support for technical queries Supplier Liaison : Coordinate with external suppliers regarding hardware, software, and services Documentation and Training : Create more »

progressive team? Great - please get in touch today. This leading law firm is keen to build on a successful 2024 by adding a further 2nd line Support Analyst to their team. This is a genuine opportunity to support the team across all offices … and to play your part in building and implementing new solutions to help propel the business to further growth in 2025. As a 2nd line Support Analyst you will gain opportunities for further career progression, ongoing training in a friendly and professional area. Benefits Excellent … stakeholders including lawyers, marketing, support team to ensure solutions are fit for purpose Required Skills and Qualifications: Previous experience in a technical 2nd line support role VMware 7 experience and MS Azure support experience Windows Server, Active Directory & Office 365 configuration more »

Title: 2nd Line WAN Support Engineer Location : Birmingham - Length : 6 months Note: The suitable candidate must hold SC Clearance Brief Overview of role/project: We are seeking a 2nd Line WAN Network Engineer to support and configure SRX series … routers as part of our BAU operations, ensuring the global delivery of secure network services. If you're an experienced 2nd line network engineer, join our skilled team in Birmingham to manage and maintain our Customer Network WAN estate. Your daily responsibilities will involve a combination of … support to 1st line engineers while collaborating closely with 3rd line engineers to share knowledge and enhance the 2nd line team's skills. Mandatory Skills (Candidate must have all): We are looking for a capable engineer with expertise in configuring and more »

Role: 2nd Line IT Support Technician Location: Bromsgrove Salary: £33,000 Are you an experienced 2nd Line IT Support professional looking for a permanent position in the bustling tech sector? Our client is seeking a dynamic individual to join their … a driving licence is essential for this job since your expertise may be needed at different sites or locations. Key Responsibilities: - Provide comprehensive second-line support across various platforms. - Troubleshoot issues related not only to desktops but also server infrastructures. - Maintain and administer network systems within … over azure platform The ideal candidate will demonstrate excellent problem-solving abilities along with strong communication skills allowing them provide high-quality user support while collaborating effectively within our dedicated team environment. If you have the drive and experience we're searching for then please apply today! In more »

Avon are recruiting for an enthusiastic individual to work as part of their small but growing IT team where you will assist in providing 2nd line technical support across the firm. To ensure the seamless operation of IT systems by performing systems administration, providing IT … support, and delivering technical projects. The role involves maintaining compliance with internal policies and the Data Protection Act, collaborating with internal departments, and liaising with external suppliers to meet the IT needs of the firm. Key … tasks/responsibilities Systems administration : Perform installations, updates, and maintenance to prevent service interruptions and ensure optimal system performance. IT support : Handle 2nd line support for technical queries, resolving issues promptly and escalating serious concerns when necessary. Supplier liaison : Coordinate with external suppliers more »

Seeking a 2nd Line WAN Network Engineer to support and configure SRX series routers as part of BAU operations, ensuring the global delivery of secure network services. Role : 2nd Line 24/7 WAN Network Support Engineer Contract : 6 months … This role requires sole-British nationality - candidate needs to eligible for SC Clearance Your daily responsibilities will involve a combination of technical network support, handling escalations, and working on project implementations. You will also provide guidance and … support to 1st line engineers while collaborating closely with 3rd line engineers to share knowledge and enhance the 2nd line team’s skills. Mandatory Skills: We are looking for a capable engineer with expertise in configuring and troubleshooting Juniper network devices. more »

Seeking a 2nd Line WAN Network Engineer to support and configure SRX series routers as part of BAU operations, ensuring the global delivery of secure network services. Role : 2nd Line 24/7 WAN Network Support Engineer Contract : 6 months … This role requires sole-British nationality - candidate needs to eligible for SC Clearance Your daily responsibilities will involve a combination of technical network support, handling escalations, and working on project implementations. You will also provide guidance and … support to 1st line engineers while collaborating closely with 3rd line engineers to share knowledge and enhance the 2nd line team’s skills. Mandatory Skills: We are looking for a capable engineer with expertise in configuring and troubleshooting Juniper network devices. more »

Role: 1st/2nd Line IT Support Location: West Brom Salary: £28,000 Are you ready to take your IT career to the next level? We are seeking a dedicated and enthusiastic individual for a 1st/2nd Line IT Support … working flexibility, perfect for those who thrive on variety and wish to gain hands-on experience with multiple technologies. Responsibilities: Provide first-class support as part of our helpdesk team Troubleshoot technical issues across diverse systems Collaborate closely with senior technicians on complex matters Technical Skills Required … and Exchange Azure AD/Entra server support networking knowledge (desirable) service desk experience This position offers not just another job but also serves as an excellent chance for personal growth by getting hands-on experience across numerous platforms under mentorship from seasoned professionals-all this while enjoying more »

are looking to recruit an experience support team leader. We need an experienced team leader who has a technical capability that is 2nd/3rd line in a Microsoft, Azure , Office 365, Intune, SQL Server technical environment. Even more important is that you are passionate … about providing a proactive support capability. To be suitable for this role, you will be a proactive team manager. An ITIL accreditation would be nice, however a proactive structured approach to support is more important. You will organise your team to work … smart, building problem management and problem solving skills to compliment the current incident capability. Being a good coach who can help engineers develop from 2nd to 3rd line, improving their technical and project skills will be a real plus in this role. This role is based onsite more »

Job Title: 2nd Line 24/7 WAN Network Support Engineer Location of role: Solihull Location requirement : Fully on site Negotiable rates Inside IR35 Highly Desirable Skills: -Juniper SRX Platform: The ideal candidate will possess knowledge and hands-on experience with various SRX and MX more »