10 of 10 2nd Line Support Jobs in the Midlands

2ND LINE SUPPORT - 2nd Line This role will be working within a fast-growing Operations team, who look after Technical Support of our existing customer base, as well as implementing projects and solutions for new prospects. This role would suit … with many different types of exciting technologies. In-house training is provided and is complemented, by agreement, with official industry programs. Responsibilities 1ST/2ND LINE SUPPORT: • Answering phone calls and managing open tickets alongside the 1st line team • Assisting the 2nd … call shift rota, and occasional evening/weekend work (scheduled overtime) The successful candidate should have: • A minimum of 1 year’s 1st/2nd line helpdesk experience, ideally at a Managed Service Provider • Excellent customer service and communication skills • Full clean UK Driving license. • Ability to more »

1ST/2ND LINE SUPPORT - 2nd Line This role will be working within a fast-growing Operations team, who look after Technical Support of our existing customer base, as well as implementing projects and solutions for new prospects. This role … with many different types of exciting technologies. In-house training is provided and is complemented, by agreement, with official industry programs. Responsibilities 1ST/2ND LINE SUPPORT: • Answering phone calls and managing open tickets alongside the 1st line team • Assisting the 2nd … call shift rota, and occasional evening/weekend work (scheduled overtime) The successful candidate should have: • A minimum of 1 year’s 1st/2nd line helpdesk experience, ideally at a Managed Service Provider • Excellent customer service and communication skills • Full clean UK Driving license. • Ability to more »

Job Title: 1st/2nd Line IT Support Engineer Location: Birmingham Salary: £29,000 Our client, a reputable Managed Service Provider (MSP) known for its excellent company culture and commitment to employee development, is seeking a talented 1st/2nd Line IT … will play a crucial role in ensuring the smooth operation of IT hardware, servers, Office 365, and Windows environments. Key Responsibilities: Provide 1st and 2nd line support for a variety of IT issues. Troubleshoot and resolve problems related to IT hardware, servers, Office 365, and … documentation of support requests and resolutions. Deliver exceptional customer service and ensure client satisfaction. Ideal Candidate: Previous experience in a 1st/2nd line support role. Strong knowledge of IT hardware, servers, Office 365, and Windows. Excellent troubleshooting and problem-solving skills. Outstanding more »

ICT Technician Salary between £25,000 - £30,000 plus benefits! Based in Coventry Minimum 1 year of professional 2nd line support experience required About the client: My client is a leading IT provider to educational trusts across the Midlands. They are now seeking an ICT … role provides on-site support to our client’s schools and you will be responsible for the day-to-day 1st and 2nd line IT needs. A car and driving license are essential for this role and fuel expenses are included. The Benefits: 30 days … holiday including bank holidays Petrol expenses Company events Pension The ICT Technician Role: Provide 1st and 2nd line support Provide an approachable, friendly service to clients Resolve, advise and assist any IT issues that arise Occasionally visit other client sites and assist with migrations at more »

Job description Network IT Recruitment is currently recruiting for a 1st/2nd Line Support Analyst to join our client on a 3 month initial contract. Our client operates an MSP, supporting a range of customers with outsourced service desk, desktop support and … more, along with the likes of Cyber Essentials. Due to an increased workload, they are looking to build the team with a 1st/2nd Line Analyst, who has aspirations to join a growing business, and upskill in areas of IT such as Office 365 and Azure … someone who already has a background in IT Support, but is willing to upskill and grow with the business. Role: 1st/2nd Line Analyst Duration: 3 months, with a view to extend (possible conversion to permanent) Location: Kettering based 5 days onsite Rate more »

month Interim 2nd Line Support contract Job Type: Full-Time, On-site Security Clearance : Active SC Clearance Required Rate: £200.00 per day Location : Derby Key Responsibilities: Provide break-fix and hardware diagnostics. Build and configure laptops and desktops. Operate the Tech Bar three times a … week on a rota basis. Handle software BAU tasks, working on 2nd line tickets and remote desktop support. Requirements: Active SC Clearance. Proven experience in hardware diagnostics and break-fix. Proficiency in building and configuring laptops and desktops. Experience in providing 2nd line support more »

Job Title: 2nd Line Application Support Location: Hitchin (full-time onsite) Industry: Property Salary: £32-38k (DOE) Role Overview: As a 2nd Line Application Support Analyst, you will provide technical support for web and mobile applications to … customers promptly to document details of their cases, issues, or requests, and work collaboratively with the wider Support team. Key Responsibilities: * Provide 2nd line support via ticketing systems * Update systems/documentation with relevant information * Work closely with stakeholders to guide system changes … experience- SQL/MySQL This role is ideal for someone with a customer-focused mindset who is eager to provide high-quality application support while working collaboratively within a team environment. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy. more »

2nd Line WAN Engineer Solihull: On Site Our purpose is to make the world more sustainable by building trust in society through innovation. As a 2nd Line WAN Engineer, you will contribute to this by helping deliver for our customers across the region. Your … supporting and investigating SD-WAN as part of 24/7 BAU operations to enable the delivery of secure network. We need an experienced 2nd Line Engineer to join a small team of highly skilled engineers based in Solihull to manage and support a new … estate. Daily duties will include a mixture project/implementation work and general support escalations/fault finding. We require a skilled 2nd Line engineer capable of configuring, trouble shooting and tuning network devices. Your transferable skills and experience: In-depth knowledge of configuring and more »

2nd Line IT Support Engineer | up to £35,000 | On Site 5 days a week| Brixworth This is an excellent opportunity for someone looking to take the next step in their career working with a leading Formula 1 team. This is a perfect opportunity for … a Formula 1 enthusiast who is an experienced IT Support Engineer. You will provide exceptional trackside support and have excellent customer service skills with experience of working in a fast-paced environment. You will receive all relevant training to be able to provide a high level … systems, performance, availability monitoring toolset Experience of working against deadlines and SLA’s Must be flexible and able to provide out of hours support on a rota basis Skills and desirables Microsoft Certifications Cisco Certified Network Associate Interest in Formula 1/Motorsport more »

Job Title: 2nd Line 24/7 WAN Network Support Engineer Location of role: Solihull Location requirement : Fully on site Clearance: DV Level Negotiable rates Inside IR35 Highly Desirable Skills: -Juniper SRX Platform: The ideal candidate will possess knowledge and hands-on experience with various more »