Customer Engagement Jobs in the North of England

Customer Engagement
England > North of England

The table below provides summary statistics for permanent job vacancies advertised in the North of England requiring Customer Engagement skills. It includes a benchmarking guide to the annual salaries offered in vacancies that cited Customer Engagement over the 6 months leading up to 12 June 2024, comparing them to the same period in the previous two years.

6 months to
12 Jun 2024
Same period 2023 Same period 2022
Rank 336 172 344
Rank change year-on-year -164 +172 -27
Permanent jobs citing Customer Engagement 76 312 125
As % of all permanent jobs advertised in the North of England 0.38% 1.99% 0.66%
As % of the Processes & Methodologies category 0.47% 2.05% 0.70%
Number of salaries quoted 52 57 39
10th Percentile £24,000 £25,420 £19,750
25th Percentile £37,500 £37,500 £29,125
Median annual salary (50th Percentile) £40,000 £42,500 £42,500
Median % change year-on-year -5.88% - -27.66%
75th Percentile £57,781 £65,000 £57,500
90th Percentile £76,250 £83,450 £71,500
England median annual salary £57,500 £67,500 £60,000
% change year-on-year -14.81% +12.50% -

All Process and Methodology Skills
North of England

Customer Engagement falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills in the North of England.

Permanent vacancies with a requirement for process or methodology skills 16,081 15,203 17,828
As % of all permanent jobs advertised in the North of England 80.10% 96.75% 94.21%
Number of salaries quoted 11,841 7,774 10,691
10th Percentile £27,500 £31,250 £29,000
25th Percentile £37,500 £40,000 £38,750
Median annual salary (50th Percentile) £50,000 £55,000 £50,000
Median % change year-on-year -9.09% +10.00% +5.26%
75th Percentile £65,000 £70,000 £66,250
90th Percentile £79,225 £81,500 £80,250
England median annual salary £55,000 £62,500 £60,000
% change year-on-year -12.00% +4.17% +9.09%

Customer Engagement
Job Vacancy Trend in the North of England

Job postings citing Customer Engagement as a proportion of all IT jobs advertised in the North of England.

Job vacancy trend for Customer Engagement in the North of England

Customer Engagement
Salary Trend in the North of England

3-month moving average salary quoted in jobs citing Customer Engagement in the North of England.

Salary trend for Customer Engagement in the North of England

Customer Engagement
Salary Histogram in the North of England

Salary distribution for jobs citing Customer Engagement in the North of England over the 6 months to 12 June 2024.

Salary histogram for Customer Engagement in the North of England

Customer Engagement
Job Locations in the North of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Engagement within the North of England region over the 6 months to 12 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
North West -46 58 £40,000 -29.82% 24
North East -11 10 £42,500 +102.38% 5
Yorkshire -112 8 £60,000 +41.18% 8
Customer Engagement
England

Customer Engagement
Co-occurring Skills and Capabilities in the North of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (5.26%) Confluence
2 3 (3.95%) Umbraco
Applications
1 4 (5.26%) Microsoft Office
2 1 (1.32%) Acrobat
2 1 (1.32%) Chatbot
2 1 (1.32%) Microsoft Project
Business Applications
1 4 (5.26%) MIS ActiveH
2 1 (1.32%) Oracle EBS
Cloud Services
1 6 (7.89%) SaaS
2 2 (2.63%) Dynamics 365
3 1 (1.32%) Azure
3 1 (1.32%) Azure Logic Apps
3 1 (1.32%) Boomi
3 1 (1.32%) ChatGPT
3 1 (1.32%) Microsoft 365
3 1 (1.32%) Power Automate
3 1 (1.32%) Power Platform
3 1 (1.32%) PowerApps
Communications & Networking
1 16 (21.05%) SD-WAN
1 16 (21.05%) WAN
2 11 (14.47%) Cisco Firepower
3 3 (3.95%) DHCP
3 3 (3.95%) DNS
3 3 (3.95%) TCP/IP
Development Applications
1 5 (6.58%) JIRA
2 3 (3.95%) Git
2 3 (3.95%) Visual Studio
General
1 11 (14.47%) Social Skills
2 6 (7.89%) Analytical Skills
3 5 (6.58%) Inclusion and Diversity
3 5 (6.58%) Marketing
3 5 (6.58%) Public Sector
4 4 (5.26%) Aerospace
4 4 (5.26%) Documentation Skills
5 2 (2.63%) Finance
6 1 (1.32%) Brand Awareness
6 1 (1.32%) Health Technology
6 1 (1.32%) Influencing Skills
6 1 (1.32%) Law
6 1 (1.32%) Organisational Skills
6 1 (1.32%) Retail
Job Titles
1 23 (30.26%) Architect
2 17 (22.37%) Senior
3 16 (21.05%) Cisco Architect
3 16 (21.05%) Senior Architect
3 16 (21.05%) Senior Cisco Architect
4 15 (19.74%) Lead
5 11 (14.47%) Cisco Security Architect
5 11 (14.47%) Security Architect
5 11 (14.47%) Senior Security Architect
6 9 (11.84%) Systems Engineer
7 8 (10.53%) Solutions Architect
8 5 (6.58%) Cisco Solutions Architect
8 5 (6.58%) Cybersecurity Architect
8 5 (6.58%) Engagement Manager
8 5 (6.58%) Senior Cisco Solutions Architect
8 5 (6.58%) Senior Solutions Architect
9 4 (5.26%) Developer
9 4 (5.26%) Service Desk Agent
9 4 (5.26%) Technical Architect
10 3 (3.95%) Service Analyst
Libraries, Frameworks & Software Standards
1 4 (5.26%) .NET
1 4 (5.26%) .NET Core
2 3 (3.95%) ASP.NET Web API
2 3 (3.95%) jQuery
2 3 (3.95%) Razor View Engine
2 3 (3.95%) Twitter Bootstrap
2 3 (3.95%) WCF
Miscellaneous
1 16 (21.05%) Data Centre
2 9 (11.84%) AS400
2 9 (11.84%) iSeries
3 3 (3.95%) Low-Code
3 3 (3.95%) Product Ownership
3 3 (3.95%) Security Posture
4 2 (2.63%) Mobile App
5 1 (1.32%) Analytical Mindset
5 1 (1.32%) Driving Licence
5 1 (1.32%) Enterprise Cloud
5 1 (1.32%) FPGA
5 1 (1.32%) Onboarding
5 1 (1.32%) Self-Motivation
5 1 (1.32%) Team-Oriented Environment
Operating Systems
1 3 (3.95%) Android
Processes & Methodologies
1 21 (27.63%) Information Security
1 21 (27.63%) Time Management
2 16 (21.05%) Cybersecurity
2 16 (21.05%) Presales
2 16 (21.05%) Software Licensing
3 15 (19.74%) Data Protection
4 14 (18.42%) Customer Service
5 11 (14.47%) Analytics
5 11 (14.47%) Customer Experience
6 9 (11.84%) High Availability
7 7 (9.21%) Commercial Awareness
7 7 (9.21%) Problem-Solving
7 7 (9.21%) Project Management
8 6 (7.89%) Agile
9 4 (5.26%) CAD
9 4 (5.26%) CAE
9 4 (5.26%) Capacity Planning
9 4 (5.26%) Mentoring
9 4 (5.26%) PLM
9 4 (5.26%) Scrum
Programming Languages
1 4 (5.26%) C#
2 3 (3.95%) JavaScript
2 3 (3.95%) SQL
Qualifications
1 21 (27.63%) Degree
2 16 (21.05%) CCNA
2 16 (21.05%) CCNP
2 16 (21.05%) Cisco Certification
2 16 (21.05%) Security Cleared
3 15 (19.74%) CISA
3 15 (19.74%) CISM
3 15 (19.74%) CRISC
4 14 (18.42%) SC Cleared
5 4 (5.26%) PhD
Quality Assurance & Compliance
1 18 (23.68%) ISO/IEC 27001
2 15 (19.74%) GDPR
2 15 (19.74%) GRC
3 4 (5.26%) Cyber Essentials
4 3 (3.95%) Cyber Essentials PLUS
4 3 (3.95%) ISO 9001
4 3 (3.95%) SOC 2
5 1 (1.32%) QA
System Software
1 5 (6.58%) Active Directory
Systems Management
1 11 (14.47%) Stealthwatch
2 5 (6.58%) CASB
Vendors
1 28 (36.84%) Microsoft
2 17 (22.37%) Adobe
3 16 (21.05%) Apple
3 16 (21.05%) Cisco
3 16 (21.05%) Meraki
4 9 (11.84%) IBM
5 4 (5.26%) ANSYS
6 1 (1.32%) Infor
6 1 (1.32%) Oracle