Service Desk Analyst Jobs in the North of England

Service Desk Analyst
England > North of England

The median Service Desk Analyst salary in the North of England is £24,150 per year, according to job vacancies posted during the 6 months leading to 12 June 2024.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
12 Jun 2024
Same period 2023 Same period 2022
Rank 220 320 245
Rank change year-on-year +100 -75 +12
Permanent jobs requiring a Service Desk Analyst 206 106 246
As % of all permanent jobs advertised in the North of England 1.03% 0.67% 1.30%
As % of the Job Titles category 1.08% 0.76% 1.35%
Number of salaries quoted 165 96 194
10th Percentile £21,250 £20,000 £19,313
25th Percentile £22,750 £22,000 £21,250
Median annual salary (50th Percentile) £24,150 £24,500 £23,500
Median % change year-on-year -1.43% +4.26% +2.17%
75th Percentile £26,467 £26,500 £25,969
90th Percentile £28,750 £28,750 £28,750
England median annual salary £26,000 £26,500 £26,000
% change year-on-year -1.89% +1.92% +6.12%

All Permanent IT Job Vacancies
North of England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the North of England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the North of England with a recognized job title 19,059 14,033 18,223
% of permanent jobs with a recognized job title 94.93% 89.31% 96.30%
Number of salaries quoted 14,336 7,943 10,955
10th Percentile £27,000 £30,500 £27,750
25th Percentile £36,250 £40,000 £37,500
Median annual salary (50th Percentile) £50,000 £54,000 £50,000
Median % change year-on-year -7.41% +8.00% +5.26%
75th Percentile £65,000 £69,649 £65,000
90th Percentile £77,500 £81,250 £80,000
England median annual salary £52,500 £60,713 £60,000
% change year-on-year -13.53% +1.19% +9.09%

Service Desk Analyst
Job Vacancy Trend in the North of England

Job postings that featured Service Desk Analyst in the job title as a proportion of all IT jobs advertised in the North of England.

Job vacancy trend for Service Desk Analyst in the North of England

Service Desk Analyst
Salary Trend in the North of England

3-month moving average salary quoted in jobs citing Service Desk Analyst in the North of England.

Salary trend for Service Desk Analyst in the North of England

Service Desk Analyst
Salary Histogram in the North of England

Salary distribution for jobs citing Service Desk Analyst in the North of England over the 6 months to 12 June 2024.

Salary histogram for Service Desk Analyst in the North of England

Service Desk Analyst
Job Locations in the North of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the North of England region over the 6 months to 12 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
North West +23 103 £23,500 -6.00% 11
Yorkshire +101 76 £24,500 +4.93% 9
North East +2 27 £24,250 -6.73% 5
Service Desk Analyst
England

Service Desk Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in the North of England

For the 6 months to 12 June 2024, Service Desk Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North of England region featuring Service Desk Analyst in the job title.

1 128 (62.14%) Microsoft
2 110 (53.40%) Customer Service
3 98 (47.57%) Social Skills
4 88 (42.72%) Active Directory
5 86 (41.75%) Microsoft 365
6 77 (37.38%) Windows
7 67 (32.52%) Microsoft Office
8 58 (28.16%) Problem-Solving
9 44 (21.36%) ITSM
10 41 (19.90%) ITIL
11 36 (17.48%) ServiceNow
12 32 (15.53%) SLA
13 31 (15.05%) Finance
13 31 (15.05%) Retail
13 31 (15.05%) Windows 10
14 30 (14.56%) Time Management
15 28 (13.59%) Incident Management
16 27 (13.11%) Smartphone
16 27 (13.11%) Analytical Skills
17 26 (12.62%) Microsoft Exchange
18 23 (11.17%) Collaborative Working
19 22 (10.68%) SharePoint
20 21 (10.19%) Azure
21 18 (8.74%) Internet
22 17 (8.25%) Service Management
23 16 (7.77%) Management Information System
23 16 (7.77%) OLE
23 16 (7.77%) R
23 16 (7.77%) Driving Licence
24 15 (7.28%) Customer Experience

Service Desk Analyst Skill Set
Co-occurring Skills and Capabilities in the North of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 26 (12.62%) Microsoft Exchange
2 22 (10.68%) SharePoint
Applications
1 67 (32.52%) Microsoft Office
2 12 (5.83%) Microsoft Excel
3 10 (4.85%) Microsoft PowerPoint
4 1 (0.49%) Chatbot
Business Applications
1 2 (0.97%) NEC Housing
Cloud Services
1 86 (41.75%) Microsoft 365
2 21 (10.19%) Azure
3 10 (4.85%) Mimecast
4 9 (4.37%) Entra ID
5 1 (0.49%) AWS
5 1 (0.49%) SaaS
Communications & Networking
1 18 (8.74%) Internet
2 14 (6.80%) LAN
2 14 (6.80%) WAN
3 13 (6.31%) DNS
3 13 (6.31%) TCP/IP
4 11 (5.34%) Broadband
5 10 (4.85%) DHCP
5 10 (4.85%) VPN
6 9 (4.37%) VoIP
7 7 (3.40%) Wi-Fi
8 6 (2.91%) Wireless
9 2 (0.97%) Firewall
10 1 (0.49%) Intranet
General
1 98 (47.57%) Social Skills
2 31 (15.05%) Finance
2 31 (15.05%) Retail
3 27 (13.11%) Analytical Skills
4 15 (7.28%) Law
5 12 (5.83%) Telecoms
6 11 (5.34%) Public Sector
7 6 (2.91%) French Language
7 6 (2.91%) German Language
7 6 (2.91%) Italian Language
7 6 (2.91%) Portuguese Language
7 6 (2.91%) Spanish Language
7 6 (2.91%) Swedish Language
7 6 (2.91%) Turkish Language
8 4 (1.94%) Inclusion and Diversity
9 3 (1.46%) Legal
9 3 (1.46%) Organisational Skills
10 2 (0.97%) Influencing Skills
10 2 (0.97%) Local Government
10 2 (0.97%) Police
Libraries, Frameworks & Software Standards
1 16 (7.77%) OLE
Miscellaneous
1 27 (13.11%) Smartphone
2 16 (7.77%) Driving Licence
2 16 (7.77%) Management Information System
3 13 (6.31%) Data Centre
4 8 (3.88%) Life Science
5 6 (2.91%) Self-Motivation
6 3 (1.46%) Mainframe
7 1 (0.49%) e-Learning
7 1 (0.49%) iPad
7 1 (0.49%) iPhone
7 1 (0.49%) NHS
7 1 (0.49%) Renewable Energy
Operating Systems
1 77 (37.38%) Windows
2 31 (15.05%) Windows 10
3 11 (5.34%) Windows 7
4 9 (4.37%) Android
5 6 (2.91%) Windows Server
6 5 (2.43%) Unix
7 4 (1.94%) Apple iOS
8 2 (0.97%) Windows Server 2019
Processes & Methodologies
1 110 (53.40%) Customer Service
2 58 (28.16%) Problem-Solving
3 44 (21.36%) ITSM
4 41 (19.90%) ITIL
5 30 (14.56%) Time Management
6 28 (13.59%) Incident Management
7 23 (11.17%) Collaborative Working
8 17 (8.25%) Service Management
9 15 (7.28%) Customer Experience
10 12 (5.83%) Proactive Monitoring
11 9 (4.37%) Decision-Making
12 8 (3.88%) Change Management
13 7 (3.40%) Major Incident Management
14 6 (2.91%) Continuous Improvement
14 6 (2.91%) ERP
15 5 (2.43%) Chat Support
15 5 (2.43%) DevOps
15 5 (2.43%) Fintech
15 5 (2.43%) Impact Analysis
15 5 (2.43%) Service Delivery
Programming Languages
1 16 (7.77%) R
2 5 (2.43%) SQL
Qualifications
1 14 (6.80%) Microsoft Certification
2 11 (5.34%) A+ Certification
3 8 (3.88%) Degree
4 6 (2.91%) ITIL Foundation Certificate
5 5 (2.43%) ITIL Certification
6 4 (1.94%) Security Cleared
7 3 (1.46%) DBS Check
8 1 (0.49%) BC Cleared
8 1 (0.49%) SC Cleared
Quality Assurance & Compliance
1 32 (15.53%) SLA
2 2 (0.97%) Accessibility
3 1 (0.49%) ISO 9001
3 1 (0.49%) ISO/IEC 27001
System Software
1 88 (42.72%) Active Directory
Systems Management
1 8 (3.88%) Microsoft Intune
2 2 (0.97%) SCCM
Vendors
1 128 (62.14%) Microsoft
2 36 (17.48%) ServiceNow
3 11 (5.34%) Cisco
3 11 (5.34%) Virgin Media
4 10 (4.85%) Dell
4 10 (4.85%) HP
4 10 (4.85%) NetApp
5 5 (2.43%) Remedy
5 5 (2.43%) Splunk
6 4 (1.94%) Citrix
7 2 (0.97%) iManage
7 2 (0.97%) NEC
8 1 (0.49%) Salesforce
8 1 (0.49%) Snow