Service Desk Analyst Jobs in the South West

Service Desk Analyst
England > South West

The median Service Desk Analyst salary in the South West is £27,500 per year, according to job vacancies posted during the 6 months leading to 12 June 2024.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
12 Jun 2024
Same period 2023 Same period 2022
Rank 224 228 247
Rank change year-on-year +4 +19 +12
Permanent jobs requiring a Service Desk Analyst 71 27 76
As % of all permanent jobs advertised in the South West 0.67% 0.42% 0.87%
As % of the Job Titles category 0.70% 0.47% 0.91%
Number of salaries quoted 63 22 47
10th Percentile £22,750 £21,325 £21,500
25th Percentile £24,188 £25,125 £21,750
Median annual salary (50th Percentile) £27,500 £27,500 £25,000
Median % change year-on-year - +10.00% +6.38%
75th Percentile £30,125 £29,875 £27,375
90th Percentile £38,500 £31,000 £29,250
England median annual salary £26,000 £26,500 £26,000
% change year-on-year -1.89% +1.92% +6.12%

All Permanent IT Job Vacancies
South West

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the South West. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the South West with a recognized job title 10,157 5,725 8,324
% of permanent jobs with a recognized job title 96.15% 88.79% 95.61%
Number of salaries quoted 7,334 3,659 5,114
10th Percentile £28,000 £30,000 £28,750
25th Percentile £37,000 £38,000 £37,500
Median annual salary (50th Percentile) £50,000 £52,500 £50,000
Median % change year-on-year -4.76% +5.00% +11.11%
75th Percentile £64,750 £68,750 £65,500
90th Percentile £77,500 £80,000 £80,000
England median annual salary £52,500 £60,713 £60,000
% change year-on-year -13.53% +1.19% +9.09%

Service Desk Analyst
Job Vacancy Trend in the South West

Job postings that featured Service Desk Analyst in the job title as a proportion of all IT jobs advertised in the South West.

Job vacancy trend for Service Desk Analyst in the South West

Service Desk Analyst
Salary Trend in the South West

3-month moving average salary quoted in jobs citing Service Desk Analyst in the South West.

Salary trend for Service Desk Analyst in the South West

Service Desk Analyst
Salary Histogram in the South West

Salary distribution for jobs citing Service Desk Analyst in the South West over the 6 months to 12 June 2024.

Salary histogram for Service Desk Analyst in the South West

Service Desk Analyst
Job Locations in the South West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the South West region over the 6 months to 12 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Bristol +13 31 £30,000 +7.14% 1
Somerset +8 12 £25,000 -10.71% 2
Wiltshire -4 10 £25,000 -3.85% 1
Devon -9 8 £30,000 +15.38% 1
Gloucestershire -18 7 £24,750 -12.39% 1
Dorset - 3 £27,500 - 1
Service Desk Analyst
England

Service Desk Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in the South West

For the 6 months to 12 June 2024, Service Desk Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the South West region featuring Service Desk Analyst in the job title.

1 37 (52.11%) ITIL
2 36 (50.70%) Active Directory
3 33 (46.48%) Windows
3 33 (46.48%) Social Skills
4 30 (42.25%) Customer Service
5 24 (33.80%) Microsoft 365
5 24 (33.80%) Microsoft
6 16 (22.54%) VPN
6 16 (22.54%) LAN
7 15 (21.13%) Azure
8 12 (16.90%) Service Management
9 11 (15.49%) Citrix
9 11 (15.49%) TCP/IP
9 11 (15.49%) Windows Server
10 9 (12.68%) ServiceNow
10 9 (12.68%) Ticket Management
10 9 (12.68%) Service Delivery
10 9 (12.68%) Telecoms
11 8 (11.27%) ITSM
11 8 (11.27%) Wireless
11 8 (11.27%) Document Management
11 8 (11.27%) Entra ID
12 7 (9.86%) Driving Licence
12 7 (9.86%) Microsoft Intune
12 7 (9.86%) Problem-Solving
12 7 (9.86%) Incident Management
12 7 (9.86%) Law
12 7 (9.86%) SLA
12 7 (9.86%) A+ Certification
13 6 (8.45%) DNS

Service Desk Analyst Skill Set
Co-occurring Skills and Capabilities in the South West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (5.63%) Microsoft Exchange
2 3 (4.23%) SharePoint
Applications
1 5 (7.04%) Microsoft Office
Cloud Services
1 24 (33.80%) Microsoft 365
2 15 (21.13%) Azure
3 8 (11.27%) Entra ID
4 3 (4.23%) OneDrive
5 1 (1.41%) PaaS
5 1 (1.41%) SaaS
Communications & Networking
1 16 (22.54%) LAN
1 16 (22.54%) VPN
2 11 (15.49%) TCP/IP
3 8 (11.27%) Wireless
4 6 (8.45%) DNS
5 4 (5.63%) Remote Desktop
6 2 (2.82%) Firewall
6 2 (2.82%) SAN
7 1 (1.41%) WAN
Development Applications
1 1 (1.41%) JIRA
General
1 33 (46.48%) Social Skills
2 9 (12.68%) Telecoms
3 7 (9.86%) Law
4 4 (5.63%) Finance
5 3 (4.23%) Advertising
5 3 (4.23%) Inclusion and Diversity
6 2 (2.82%) Legal
Miscellaneous
1 7 (9.86%) Driving Licence
2 4 (5.63%) Data Centre
3 2 (2.82%) Replication
Operating Systems
1 33 (46.48%) Windows
2 11 (15.49%) Windows Server
3 5 (7.04%) Android
3 5 (7.04%) Apple iOS
4 3 (4.23%) Windows 10
5 2 (2.82%) Windows Server 2012
6 1 (1.41%) Linux
6 1 (1.41%) Windows 7
Processes & Methodologies
1 37 (52.11%) ITIL
2 30 (42.25%) Customer Service
3 12 (16.90%) Service Management
4 9 (12.68%) Service Delivery
4 9 (12.68%) Ticket Management
5 8 (11.27%) Document Management
5 8 (11.27%) ITSM
6 7 (9.86%) Incident Management
6 7 (9.86%) Problem-Solving
7 6 (8.45%) Change Management
7 6 (8.45%) Infrastructure Engineering
7 6 (8.45%) Mobile Device Management
7 6 (8.45%) Practice Management
7 6 (8.45%) Problem Management
8 4 (5.63%) Customer-Centricity
8 4 (5.63%) Time Management
9 3 (4.23%) Decarbonisation
9 3 (4.23%) Physics
9 3 (4.23%) QMS
9 3 (4.23%) Thought Leadership
Programming Languages
1 3 (4.23%) PowerShell
Qualifications
1 7 (9.86%) A+ Certification
2 4 (5.63%) MCP
3 2 (2.82%) CCA
3 2 (2.82%) Citrix Certification
3 2 (2.82%) DBS Check
3 2 (2.82%) ITIL Certification
3 2 (2.82%) MCITP
3 2 (2.82%) Microsoft Certification
4 1 (1.41%) SC Cleared
4 1 (1.41%) Security Cleared
Quality Assurance & Compliance
1 7 (9.86%) SLA
2 3 (4.23%) ISO 14001
2 3 (4.23%) ISO 9001
3 2 (2.82%) ISO/IEC 27001
System Software
1 36 (50.70%) Active Directory
2 4 (5.63%) XenApp
2 4 (5.63%) XenDesktop
3 2 (2.82%) Hyper-V
3 2 (2.82%) VMware Infrastructure
Systems Management
1 7 (9.86%) Microsoft Intune
2 2 (2.82%) Backup Exec
2 2 (2.82%) SCCM
2 2 (2.82%) Symantec Endpoint Protection
3 1 (1.41%) Icinga
Vendors
1 24 (33.80%) Microsoft
2 11 (15.49%) Citrix
3 9 (12.68%) ServiceNow
4 6 (8.45%) Aderant
4 6 (8.45%) iManage
5 5 (7.04%) Apple
6 3 (4.23%) Sun
7 2 (2.82%) Dell
7 2 (2.82%) Fortinet
7 2 (2.82%) N-able
7 2 (2.82%) Symantec
7 2 (2.82%) Veeam
7 2 (2.82%) Veritas
7 2 (2.82%) VMware
8 1 (1.41%) HP
8 1 (1.41%) SolarWinds