Service Desk Support Jobs in the UK excluding London

Service Desk Support
UK > UK excluding London

The median Service Desk Support salary in the UK excluding London is £27,596 per year according to job vacancies posted during the 6 months to 2 June 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
2 Jun 2024
Same period 2023 Same period 2022
Rank 685 626 717
Rank change year-on-year -59 +91 -87
Permanent jobs requiring a Service Desk Support 85 107 146
As % of all permanent jobs advertised in the UK excluding London 0.11% 0.19% 0.20%
As % of the Job Titles category 0.12% 0.21% 0.21%
Number of salaries quoted 77 95 124
10th Percentile £21,000 £21,850 £19,313
25th Percentile £23,750 £24,500 £20,750
Median annual salary (50th Percentile) £27,596 £27,500 £25,000
Median % change year-on-year +0.35% +10.00% +6.38%
75th Percentile £34,750 £31,000 £30,000
90th Percentile £36,500 £37,250 £33,150
UK median annual salary £30,000 £27,500 £27,000
% change year-on-year +9.09% +1.85% +12.50%

All Permanent IT Job Vacancies
UK excluding London

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the UK excluding London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK excluding London with a recognized job title 72,397 50,271 70,852
% of permanent jobs with a recognized job title 94.99% 88.93% 95.67%
Number of salaries quoted 50,949 29,577 42,673
10th Percentile £26,750 £29,750 £28,500
25th Percentile £35,000 £38,750 £37,500
Median annual salary (50th Percentile) £50,000 £53,500 £50,238
Median % change year-on-year -6.54% +6.49% +5.76%
75th Percentile £63,750 £68,750 £67,000
90th Percentile £76,250 £81,250 £80,000
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

Service Desk Support
Job Vacancy Trend in the UK excluding London

Job postings that featured Service Desk Support in the job title as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for Service Desk Support in the UK excluding London

Service Desk Support
Salary Trend in the UK excluding London

3-month moving average salary quoted in jobs citing Service Desk Support in the UK excluding London.

Salary trend for Service Desk Support in the UK excluding London

Service Desk Support
Salary Histogram in the UK excluding London

Salary distribution for jobs citing Service Desk Support in the UK excluding London over the 6 months to 2 June 2024.

Salary histogram for Service Desk Support in the UK excluding London

Service Desk Support
Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Support within the UK excluding London region over the 6 months to 2 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
North of England +42 32 £24,500 -10.91%
Yorkshire +74 21 £24,500 -21.60%
South East -28 21 £26,000 -5.45% 1
Northern Ireland - 17 £35,000 - 1
North West -13 11 £21,000 -26.96%
Midlands -16 6 £26,250 -4.55% 1
East of England -25 5 £27,500 +14.58%
East Midlands -17 4 £25,750 -6.36% 1
Wales +2 2 £28,750 +15.00% 3
West Midlands -13 2 £26,250 +11.70%
South West -33 1 £35,000 +20.69% 1
Scotland -68 1 - - 2
Service Desk Support
UK

Service Desk Support Skill Set
Top 30 Co-occurring Skills and Capabilities in the UK excluding London

For the 6 months to 2 June 2024, Service Desk Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the UK excluding London region featuring Service Desk Support in the job title.

1 41 (48.24%) Microsoft 365
2 40 (47.06%) Microsoft
2 40 (47.06%) Windows
3 35 (41.18%) Active Directory
4 34 (40.00%) Social Skills
5 33 (38.82%) SharePoint
6 28 (32.94%) Incident Management
7 26 (30.59%) Customer Service
8 25 (29.41%) Telecoms
9 20 (23.53%) Coaching
10 19 (22.35%) Microsoft Office
11 18 (21.18%) Finance
11 18 (21.18%) Mentoring
12 17 (20.00%) Customer Experience
13 16 (18.82%) Public Sector
13 16 (18.82%) Analytical Skills
14 15 (17.65%) ServiceNow
14 15 (17.65%) Marketing
14 15 (17.65%) Digital Marketing
14 15 (17.65%) SAP
14 15 (17.65%) Business Intelligence
14 15 (17.65%) Electronics
14 15 (17.65%) Manufacturing
14 15 (17.65%) Programme Management
15 14 (16.47%) Windows 10
16 13 (15.29%) Azure
17 12 (14.12%) Microsoft PowerPoint
17 12 (14.12%) Microsoft Excel
18 11 (12.94%) Cisco
18 11 (12.94%) Microsoft Exchange

Service Desk Support Skill Set
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 33 (38.82%) SharePoint
2 11 (12.94%) Microsoft Exchange
3 2 (2.35%) Confluence
Applications
1 19 (22.35%) Microsoft Office
2 12 (14.12%) Microsoft Excel
2 12 (14.12%) Microsoft PowerPoint
Business Applications
1 2 (2.35%) assyst
Cloud Services
1 41 (48.24%) Microsoft 365
2 13 (15.29%) Azure
3 10 (11.76%) Mimecast
4 9 (10.59%) SaaS
5 7 (8.24%) AWS
5 7 (8.24%) Entra ID
6 1 (1.18%) Amazon CloudWatch
6 1 (1.18%) GitHub
6 1 (1.18%) PaaS
Communications & Networking
1 9 (10.59%) VoIP
2 4 (4.71%) Remote Desktop
3 3 (3.53%) VPN
4 2 (2.35%) DHCP
4 2 (2.35%) DNS
5 1 (1.18%) LAN
5 1 (1.18%) TCP/IP
5 1 (1.18%) VLAN
5 1 (1.18%) WAN
5 1 (1.18%) Wireless
Development Applications
1 4 (4.71%) JIRA
General
1 34 (40.00%) Social Skills
2 25 (29.41%) Telecoms
3 18 (21.18%) Finance
4 16 (18.82%) Analytical Skills
4 16 (18.82%) Public Sector
5 15 (17.65%) Electronics
5 15 (17.65%) Manufacturing
5 15 (17.65%) Marketing
6 3 (3.53%) Games
7 2 (2.35%) Banking
7 2 (2.35%) Inclusion and Diversity
7 2 (2.35%) Legal
8 1 (1.18%) Law
8 1 (1.18%) Local Government
Miscellaneous
1 11 (12.94%) Management Information System
2 10 (11.76%) Data Centre
3 2 (2.35%) Smartphone
4 1 (1.18%) Self-Motivation
4 1 (1.18%) Team-Oriented Environment
Operating Systems
1 40 (47.06%) Windows
2 14 (16.47%) Windows 10
3 10 (11.76%) Windows Server
4 6 (7.06%) Android
4 6 (7.06%) Apple iOS
5 2 (2.35%) Linux
5 2 (2.35%) Windows 7
5 2 (2.35%) Windows Server 2016
5 2 (2.35%) Windows Server 2019
Processes & Methodologies
1 28 (32.94%) Incident Management
2 26 (30.59%) Customer Service
3 20 (23.53%) Coaching
4 18 (21.18%) Mentoring
5 17 (20.00%) Customer Experience
6 15 (17.65%) Business Intelligence
6 15 (17.65%) Digital Marketing
6 15 (17.65%) Programme Management
7 10 (11.76%) Proactive Monitoring
8 8 (9.41%) Analytics
9 7 (8.24%) ITIL
9 7 (8.24%) ITSM
10 6 (7.06%) Collaborative Working
10 6 (7.06%) Infrastructure Engineering
11 5 (5.88%) Cybersecurity
12 3 (3.53%) Problem-Solving
13 2 (2.35%) Analytical Thinking
13 2 (2.35%) Break/Fix
13 2 (2.35%) Service Delivery
13 2 (2.35%) Service Desk Management
Programming Languages
1 1 (1.18%) PowerShell
Qualifications
1 4 (4.71%) Degree
2 1 (1.18%) A+ Certification
2 1 (1.18%) ITIL Certification
2 1 (1.18%) ITIL Foundation Certificate
2 1 (1.18%) SC Cleared
2 1 (1.18%) Security Cleared
Quality Assurance & Compliance
1 4 (4.71%) SLA
2 1 (1.18%) QA
System Software
1 35 (41.18%) Active Directory
2 2 (2.35%) GPFS
2 2 (2.35%) vSphere
3 1 (1.18%) Hyper-V
Systems Management
1 1 (1.18%) Grafana
Vendors
1 40 (47.06%) Microsoft
2 15 (17.65%) SAP
2 15 (17.65%) ServiceNow
3 11 (12.94%) Cisco
3 11 (12.94%) Dell
4 10 (11.76%) HP
4 10 (11.76%) NetApp
5 4 (4.71%) Citrix
5 4 (4.71%) VMware
6 2 (2.35%) Commvault
7 1 (1.18%) Apple
7 1 (1.18%) Dynatrace
7 1 (1.18%) Remedy
7 1 (1.18%) Splunk