1st Line Support Engineer Jobs in the West Midlands

First Line Support Engineer
England > West Midlands

The median First Line Support Engineer salary in the West Midlands is £27,500 per year according to job vacancies posted during the 6 months to 27 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
27 May 2024
Same period 2023 Same period 2022
Rank 254 251 292
Rank change year-on-year -3 +41 -65
Permanent jobs requiring a 1st Line Support Engineer 3 9 4
As % of all permanent jobs advertised in the West Midlands 0.039% 0.15% 0.053%
As % of the Job Titles category 0.041% 0.16% 0.056%
Number of salaries quoted 3 9 4
10th Percentile £23,450 £20,200 £20,875
25th Percentile £24,500 £20,500 £21,438
Median annual salary (50th Percentile) £27,500 £21,500 £23,250
Median % change year-on-year +27.91% -7.53% +10.71%
75th Percentile £31,875 £27,250 £28,313
90th Percentile £33,750 £28,000 £30,225
England median annual salary £25,250 £25,000 £24,000
% change year-on-year +1.00% +4.17% +6.67%

All Permanent IT Job Vacancies
West Midlands

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the West Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the West Midlands with a recognized job title 7,338 5,520 7,135
% of permanent jobs with a recognized job title 94.43% 90.06% 95.04%
Number of salaries quoted 5,464 3,256 4,810
10th Percentile £26,250 £30,000 £29,750
25th Percentile £35,000 £38,750 £37,750
Median annual salary (50th Percentile) £50,000 £52,500 £50,000
Median % change year-on-year -4.76% +5.00% +5.26%
75th Percentile £63,500 £67,500 £65,000
90th Percentile £77,500 £78,750 £78,750
England median annual salary £52,500 £60,800 £60,000
% change year-on-year -13.65% +1.33% +9.09%

1st Line Support Engineer
Job Vacancy Trend in the West Midlands

Job postings that featured 1st Line Support Engineer in the job title as a proportion of all IT jobs advertised in the West Midlands.

Job vacancy trend for 1st Line Support Engineer in the West Midlands

1st Line Support Engineer
Salary Trend in the West Midlands

3-month moving average salary quoted in jobs citing 1st Line Support Engineer in the West Midlands.

Salary trend for 1st Line Support Engineer in the West Midlands

1st Line Support Engineer
Salary Histogram in the West Midlands

Salary distribution for jobs citing 1st Line Support Engineer in the West Midlands over the 6 months to 27 May 2024.

Salary histogram for 1st Line Support Engineer in the West Midlands

1st Line Support Engineer
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support Engineer within the West Midlands region over the 6 months to 27 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Birmingham -14 1 £35,000 +66.67% 1
Staffordshire -21 1 £23,500 -16.07%
Coventry - 1 £27,500 -
1st Line Support Engineer
England

1st Line Support Engineer Skill Set
Top 22 Co-occurring Skills and Capabilities in the West Midlands

For the 6 months to 27 May 2024, 1st Line Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the West Midlands region featuring 1st Line Support Engineer in the job title.

1 2 (66.67%) Windows
1 2 (66.67%) Active Directory
2 1 (33.33%) HP
2 1 (33.33%) Remedy
2 1 (33.33%) Microsoft Exchange
2 1 (33.33%) SLA
2 1 (33.33%) Dynamics 365
2 1 (33.33%) Break/Fix
2 1 (33.33%) Problem-Solving
2 1 (33.33%) Task-Oriented
2 1 (33.33%) Social Skills
2 1 (33.33%) Customer Service
2 1 (33.33%) Service Management
2 1 (33.33%) ITSM
2 1 (33.33%) Telecoms
2 1 (33.33%) Remedy ITSM
2 1 (33.33%) SCCM
2 1 (33.33%) Microsoft 365
2 1 (33.33%) Microsoft Intune
2 1 (33.33%) Mobile Device Management
2 1 (33.33%) ServiceNow
2 1 (33.33%) Skype

1st Line Support Engineer Skill Set
Co-occurring Skills and Capabilities in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (33.33%) Microsoft Exchange
Business Applications
1 1 (33.33%) Remedy ITSM
Cloud Services
1 1 (33.33%) Dynamics 365
1 1 (33.33%) Microsoft 365
Communications & Networking
1 1 (33.33%) Skype
General
1 1 (33.33%) Social Skills
1 1 (33.33%) Telecoms
Operating Systems
1 2 (66.67%) Windows
Processes & Methodologies
1 1 (33.33%) Break/Fix
1 1 (33.33%) Customer Service
1 1 (33.33%) ITSM
1 1 (33.33%) Mobile Device Management
1 1 (33.33%) Problem-Solving
1 1 (33.33%) Service Management
1 1 (33.33%) Task-Oriented
Quality Assurance & Compliance
1 1 (33.33%) SLA
System Software
1 2 (66.67%) Active Directory
Systems Management
1 1 (33.33%) Microsoft Intune
1 1 (33.33%) SCCM
Vendors
1 1 (33.33%) HP
1 1 (33.33%) Remedy
1 1 (33.33%) ServiceNow