Service Delivery Jobs in the West Midlands

Service Delivery
England > West Midlands

The table below provides summary statistics for permanent job vacancies advertised in the West Midlands requiring Service Delivery skills. It includes a benchmarking guide to the annual salaries offered in vacancies that cited Service Delivery over the 6 months leading up to 12 June 2024, comparing them to the same period in the previous two years.

6 months to
12 Jun 2024
Same period 2023 Same period 2022
Rank 84 102 68
Rank change year-on-year +18 -34 +25
Permanent jobs citing Service Delivery 230 171 327
As % of all permanent jobs advertised in the West Midlands 2.68% 2.96% 4.19%
As % of the Processes & Methodologies category 3.34% 3.06% 4.37%
Number of salaries quoted 158 114 234
10th Percentile £31,208 £31,538 £29,750
25th Percentile £36,600 £36,250 £40,000
Median annual salary (50th Percentile) £50,000 £56,250 £45,000
Median % change year-on-year -11.11% +25.00% -
75th Percentile £62,200 £69,688 £57,500
90th Percentile £74,300 £79,625 £72,933
England median annual salary £50,000 £52,500 £52,000
% change year-on-year -4.76% +0.96% +4.00%

All Process and Methodology Skills
West Midlands

Service Delivery falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills in the West Midlands.

Permanent vacancies with a requirement for process or methodology skills 6,880 5,588 7,489
As % of all permanent jobs advertised in the West Midlands 80.26% 96.69% 95.90%
Number of salaries quoted 4,789 3,127 4,852
10th Percentile £26,700 £30,625 £31,250
25th Percentile £36,000 £39,967 £38,750
Median annual salary (50th Percentile) £50,000 £52,500 £50,000
Median % change year-on-year -4.76% +5.00% +5.26%
75th Percentile £65,000 £67,500 £65,000
90th Percentile £77,500 £78,750 £80,000
England median annual salary £55,000 £62,500 £60,000
% change year-on-year -12.00% +4.17% +9.09%

Service Delivery
Job Vacancy Trend in the West Midlands

Job postings citing Service Delivery as a proportion of all IT jobs advertised in the West Midlands.

Job vacancy trend for Service Delivery in the West Midlands

Service Delivery
Salary Trend in the West Midlands

3-month moving average salary quoted in jobs citing Service Delivery in the West Midlands.

Salary trend for Service Delivery in the West Midlands

Service Delivery
Salary Histogram in the West Midlands

Salary distribution for jobs citing Service Delivery in the West Midlands over the 6 months to 12 June 2024.

Salary histogram for Service Delivery in the West Midlands

Service Delivery
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the West Midlands region over the 6 months to 12 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Birmingham +38 123 £51,700 +3.40% 32
Warwickshire +24 27 £40,313 -42.41% 6
Staffordshire -37 21 £52,500 +27.27% 11
Solihull +1 12 £46,250 +27.59% 7
Worcestershire -19 11 £26,500 -48.29% 2
Coventry +24 5 £55,000 +18.92% 5
Walsall - 3 - -
Wolverhampton +8 2 £86,000 +4.24%
Dudley - 2 £73,805 - 1
Herefordshire +1 1 £31,516 +3.33% 3
Shropshire -21 1 - - 2
Halesowen - 1 £38,000 -
Smethwick - 1 £42,500 -
Service Delivery
England

Service Delivery
Co-occurring Skills and Capabilities in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 33 (14.35%) SharePoint
2 8 (3.48%) Microsoft Exchange
3 6 (2.61%) Appian
4 5 (2.17%) Confluence
5 3 (1.30%) Apache
5 3 (1.30%) IIS
5 3 (1.30%) nginx
6 2 (0.87%) CMS
Applications
1 19 (8.26%) Microsoft Excel
2 9 (3.91%) Microsoft Project
3 5 (2.17%) MS Visio
4 3 (1.30%) Microsoft Office
4 3 (1.30%) Microsoft PowerPoint
5 2 (0.87%) Chatbot
Business Applications
1 3 (1.30%) SAP WM
2 1 (0.43%) SAP PP
Cloud Services
1 51 (22.17%) Microsoft 365
2 46 (20.00%) Azure
3 26 (11.30%) Power Platform
4 18 (7.83%) AWS
5 10 (4.35%) Dynamics 365
5 10 (4.35%) Entra ID
6 6 (2.61%) SaaS
7 5 (2.17%) Azure DevOps
7 5 (2.17%) Azure Sentinel
7 5 (2.17%) Microsoft Copilot
8 4 (1.74%) Amazon EC2
8 4 (1.74%) Amazon S3
8 4 (1.74%) PowerApps
9 3 (1.30%) DigitalOcean
10 2 (0.87%) Azure Cosmos DB
10 2 (0.87%) Azure Data Factory
10 2 (0.87%) Azure Logic Apps
10 2 (0.87%) Azure Monitor
10 2 (0.87%) Azure Storage
10 2 (0.87%) Azure Synapse Analytics
Communications & Networking
1 18 (7.83%) Intranet
2 11 (4.78%) Firewall
2 11 (4.78%) VoIP
3 8 (3.48%) WAN
4 7 (3.04%) Network Security
4 7 (3.04%) Wi-Fi
5 6 (2.61%) SD-WAN
6 5 (2.17%) DHCP
6 5 (2.17%) DNS
6 5 (2.17%) Unified Communications
6 5 (2.17%) VLAN
7 3 (1.30%) RFID
8 2 (0.87%) PBX
9 1 (0.43%) BGP
9 1 (0.43%) IPsec
9 1 (0.43%) MPLS
9 1 (0.43%) Remote Desktop
9 1 (0.43%) Software-Defined Networking
9 1 (0.43%) VPN
9 1 (0.43%) Wireless
Database & Business Intelligence
1 22 (9.57%) Power BI
2 16 (6.96%) SQL Server
3 8 (3.48%) Relational Database
4 2 (0.87%) Azure SQL Database
4 2 (0.87%) NoSQL
5 1 (0.43%) Amazon RDS
5 1 (0.43%) MySQL
Development Applications
1 6 (2.61%) JIRA
2 1 (0.43%) Visual Studio Team System
General
1 89 (38.70%) Social Skills
2 63 (27.39%) Finance
3 19 (8.26%) Inclusion and Diversity
3 19 (8.26%) Legal
4 15 (6.52%) Retail
4 15 (6.52%) Spanish Language
5 10 (4.35%) Analytical Skills
6 9 (3.91%) Law
7 8 (3.48%) French Language
8 5 (2.17%) Public Sector
9 4 (1.74%) Manufacturing
9 4 (1.74%) Police
10 3 (1.30%) Influencing Skills
10 3 (1.30%) Organisational Skills
10 3 (1.30%) Presentation Skills
11 2 (0.87%) Electronics
11 2 (0.87%) Marketing
11 2 (0.87%) Social Housing
11 2 (0.87%) Telecoms
12 1 (0.43%) German Language
Job Titles
1 46 (20.00%) Service Manager
2 40 (17.39%) Analyst
2 40 (17.39%) Delivery Manager
3 38 (16.52%) IT Manager
4 37 (16.09%) Service Delivery Manager
5 22 (9.57%) IT Support
5 22 (9.57%) Lead
6 21 (9.13%) IT Engineer
7 14 (6.09%) Senior
8 12 (5.22%) IT Analyst
8 12 (5.22%) IT Support Analyst
8 12 (5.22%) Operations Manager
9 11 (4.78%) Infrastructure Engineer
9 11 (4.78%) IT Support Engineer
9 11 (4.78%) Operations Engineer
9 11 (4.78%) Support Analyst
9 11 (4.78%) Support Engineer
10 10 (4.35%) Operational Support Analyst
10 10 (4.35%) Operations Support Analyst
10 10 (4.35%) Operations Support Engineer
Libraries, Frameworks & Software Standards
1 16 (6.96%) EDI
2 8 (3.48%) cXML
2 8 (3.48%) EDIFACT
3 6 (2.61%) .NET
4 1 (0.43%) JSON
Miscellaneous
1 12 (5.22%) Management Information System
2 11 (4.78%) Fat Client
2 11 (4.78%) Thin Client
3 9 (3.91%) Data Centre
4 8 (3.48%) Low-Code
4 8 (3.48%) Self-Motivation
4 8 (3.48%) TRADACOMS
5 6 (2.61%) Security Operations Centre
6 5 (2.17%) Onboarding
6 5 (2.17%) Public Cloud
7 4 (1.74%) Enterprise Software
8 3 (1.30%) FMCG
8 3 (1.30%) Security Posture
9 2 (0.87%) Mobile App
9 2 (0.87%) PropTech
9 2 (0.87%) Video Editing
10 1 (0.43%) Digital Signage
10 1 (0.43%) Driving Licence
10 1 (0.43%) Hybrid Cloud
10 1 (0.43%) IoT
Operating Systems
1 20 (8.70%) Windows
2 7 (3.04%) Windows Server 2016
2 7 (3.04%) Windows Server 2019
3 6 (2.61%) Windows 10
3 6 (2.61%) Windows Server 2012
4 2 (0.87%) Linux
4 2 (0.87%) Unix
4 2 (0.87%) Windows Server
5 1 (0.43%) Android
5 1 (0.43%) Windows 7
5 1 (0.43%) Windows 8
Processes & Methodologies
1 89 (38.70%) ITIL
2 65 (28.26%) Continuous Improvement
3 60 (26.09%) Problem-Solving
4 50 (21.74%) Project Management
5 42 (18.26%) Agile
6 37 (16.09%) Customer Service
7 34 (14.78%) Change Management
8 33 (14.35%) ITSM
9 29 (12.61%) Line Management
10 27 (11.74%) Service Management
11 26 (11.30%) Digital Strategy
12 24 (10.43%) Incident Management
13 23 (10.00%) Project Delivery
14 22 (9.57%) Stakeholder Management
14 22 (9.57%) Supplier Management
15 20 (8.70%) Business Intelligence
16 19 (8.26%) Incident Response
17 18 (7.83%) Collaborative Working
18 16 (6.96%) DevOps
18 16 (6.96%) Information Governance
Programming Languages
1 8 (3.48%) ActionScript
1 8 (3.48%) ActionScript 2.0
2 6 (2.61%) SQL
3 4 (1.74%) C#
3 4 (1.74%) PowerShell
4 2 (0.87%) Java
4 2 (0.87%) JavaScript
4 2 (0.87%) Kusto Query Language
4 2 (0.87%) Python
Qualifications
1 15 (6.52%) Degree
2 13 (5.65%) ITIL Certification
3 10 (4.35%) Security Cleared
4 7 (3.04%) SC Cleared
5 6 (2.61%) PMI Certification
5 6 (2.61%) PMP
6 5 (2.17%) APMG
7 4 (1.74%) AWS Certification
7 4 (1.74%) AWS Certified Solutions Architect
7 4 (1.74%) DBS Check
8 2 (0.87%) APMP
8 2 (0.87%) Azure Certification
8 2 (0.87%) Computer Science Degree
9 1 (0.43%) A+ Certification
9 1 (0.43%) CCIE
9 1 (0.43%) Cisco Certification
9 1 (0.43%) Network+ Certification
9 1 (0.43%) PRINCE2 Certification
9 1 (0.43%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 23 (10.00%) SLA
2 17 (7.39%) Cyber Essentials
3 16 (6.96%) GDPR
4 11 (4.78%) QA
5 9 (3.91%) Accessibility
6 7 (3.04%) PMO
7 5 (2.17%) ISO/IEC 20000
8 3 (1.30%) Data Quality
9 1 (0.43%) ISO/IEC 27001
9 1 (0.43%) PCI DSS
System Software
1 29 (12.61%) Active Directory
2 8 (3.48%) VMware Infrastructure
3 2 (0.87%) Hyper-V
3 2 (0.87%) Virtual Desktop
4 1 (0.43%) Virtual Servers
Systems Management
1 13 (5.65%) Microsoft Intune
2 12 (5.22%) SCCM
3 1 (0.43%) SCOM
3 1 (0.43%) Single Sign-On
Vendors
1 79 (34.35%) Microsoft
2 16 (6.96%) Sophos
3 15 (6.52%) VMware
4 14 (6.09%) ServiceNow
5 7 (3.04%) Cisco
6 6 (2.61%) SAP
6 6 (2.61%) SolarWinds
6 6 (2.61%) Zscaler
7 5 (2.17%) Apple
7 5 (2.17%) Avaya
7 5 (2.17%) Salesforce
8 4 (1.74%) Adobe
8 4 (1.74%) Citrix
8 4 (1.74%) iManage
8 4 (1.74%) OpenAI
8 4 (1.74%) Veeam
9 3 (1.30%) Remedy
10 2 (0.87%) Dell
10 2 (0.87%) Google
11 1 (0.43%) Proofpoint