IT Support Jobs in the West Midlands

IT Support
England > West Midlands

The median IT Support salary in the West Midlands is £27,500 per year according to job vacancies posted during the 6 months to 20 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
20 May 2024
Same period 2023 Same period 2022
Rank 65 138 134
Rank change year-on-year +73 -4 -30
Permanent jobs requiring an IT Support 262 137 168
As % of all permanent jobs advertised in the West Midlands 3.50% 2.20% 2.26%
As % of the Job Titles category 3.71% 2.44% 2.38%
Number of salaries quoted 214 92 133
10th Percentile £22,000 £20,500 £19,550
25th Percentile £24,999 £24,750 £21,250
Median annual salary (50th Percentile) £27,500 £27,500 £26,500
Median % change year-on-year - +3.77% +7.29%
75th Percentile £33,750 £33,250 £33,750
90th Percentile £37,500 £39,875 £37,500
England median annual salary £29,000 £31,500 £29,000
% change year-on-year -7.94% +8.62% -

All Permanent IT Job Vacancies
West Midlands

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the West Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the West Midlands with a recognized job title 7,068 5,623 7,051
% of permanent jobs with a recognized job title 94.39% 90.14% 94.98%
Number of salaries quoted 5,273 3,232 4,781
10th Percentile £26,250 £30,000 £29,750
25th Percentile £35,000 £38,966 £37,750
Median annual salary (50th Percentile) £50,000 £52,500 £50,000
Median % change year-on-year -4.76% +5.00% +5.26%
75th Percentile £63,500 £67,500 £65,000
90th Percentile £77,500 £78,750 £78,750
England median annual salary £53,000 £60,800 £60,000
% change year-on-year -12.83% +1.33% +9.09%

IT Support
Job Vacancy Trend in the West Midlands

Job postings that featured IT Support in the job title as a proportion of all IT jobs advertised in the West Midlands.

Job vacancy trend for IT Support in the West Midlands

IT Support
Salary Trend in the West Midlands

3-month moving average salary quoted in jobs citing IT Support in the West Midlands.

Salary trend for IT Support in the West Midlands

IT Support
Salary Histogram in the West Midlands

Salary distribution for jobs citing IT Support in the West Midlands over the 6 months to 20 May 2024.

Salary histogram for IT Support in the West Midlands

IT Support
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support within the West Midlands region over the 6 months to 20 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Staffordshire +2 58 £32,500 +27.45% 15
Birmingham +9 55 £30,250 +8.04% 4
Worcestershire +15 51 £26,500 -3.64% 4
Warwickshire +39 17 £25,000 -9.09% 5
Shropshire -6 13 £18,000 -30.77% 2
Wolverhampton +24 9 £23,500 -14.55% 5
Wednesbury - 7 £30,000 -
Herefordshire +7 4 £27,500 -35.29%
Solihull -1 4 £26,750 0.00%
Sutton Coldfield -6 4 £40,000 +50.94% 1
Tipton - 4 £24,000 -
Walsall +15 3 - - 1
Halesowen -11 2 £27,500 -17.91%
Dudley - 2 £25,625 - 1
IT Support
England

IT Support Skill Set
Top 30 Co-occurring Skills and Capabilities in the West Midlands

For the 6 months to 20 May 2024, IT Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the West Midlands region featuring IT Support in the job title.

1 149 (56.87%) Windows
2 141 (53.82%) Microsoft
3 118 (45.04%) Microsoft 365
4 110 (41.98%) Active Directory
5 109 (41.60%) Social Skills
6 73 (27.86%) Azure
7 66 (25.19%) Windows Server
8 56 (21.37%) Windows 10
9 53 (20.23%) Customer Service
10 51 (19.47%) Entra ID
11 50 (19.08%) Microsoft Office
11 50 (19.08%) Problem-Solving
12 47 (17.94%) VMware
13 39 (14.89%) Firewall
14 38 (14.50%) Self-Motivation
15 36 (13.74%) ITIL
15 36 (13.74%) Microsoft Exchange
16 34 (12.98%) Hyper-V
17 33 (12.60%) Law
18 31 (11.83%) Microsoft Certification
19 30 (11.45%) VMware Infrastructure
19 30 (11.45%) Continuous Improvement
20 26 (9.92%) Telecoms
21 25 (9.54%) DNS
21 25 (9.54%) Veeam
22 24 (9.16%) SCCM
22 24 (9.16%) Microsoft Intune
23 23 (8.78%) Cisco
23 23 (8.78%) DHCP
23 23 (8.78%) SharePoint

IT Support Skill Set
Co-occurring Skills and Capabilities in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 36 (13.74%) Microsoft Exchange
2 23 (8.78%) SharePoint
3 14 (5.34%) Skype for Business
4 2 (0.76%) Exchange Server 2010
Applications
1 50 (19.08%) Microsoft Office
2 4 (1.53%) Microsoft Excel
Business Applications
1 3 (1.15%) Dynamics CRM
1 3 (1.15%) Dynamics NAV
Cloud Services
1 118 (45.04%) Microsoft 365
2 73 (27.86%) Azure
3 51 (19.47%) Entra ID
4 10 (3.82%) AWS
5 6 (2.29%) Google Workspace
6 4 (1.53%) OneDrive
7 2 (0.76%) Amazon S3
7 2 (0.76%) Azure Sentinel
7 2 (0.76%) Mimecast
7 2 (0.76%) OpenDNS
7 2 (0.76%) Power Platform
8 1 (0.38%) Adobe Creative Cloud
8 1 (0.38%) Miro
8 1 (0.38%) Power Automate
8 1 (0.38%) PowerApps
Communications & Networking
1 39 (14.89%) Firewall
2 25 (9.54%) DNS
3 23 (8.78%) DHCP
4 21 (8.02%) VoIP
5 16 (6.11%) LAN
6 14 (5.34%) Skype
6 14 (5.34%) Wi-Fi
7 9 (3.44%) SAN
8 8 (3.05%) PBX
8 8 (3.05%) VPN
9 6 (2.29%) Internet
9 6 (2.29%) MPLS
9 6 (2.29%) SD-WAN
9 6 (2.29%) TCP/IP
9 6 (2.29%) VLAN
9 6 (2.29%) Wireless
10 5 (1.91%) Network Security
10 5 (1.91%) WAN
11 2 (0.76%) Ethernet
11 2 (0.76%) SMTP
Database & Business Intelligence
1 9 (3.44%) Amazon RDS
2 7 (2.67%) SQL Server
3 6 (2.29%) PostgreSQL
4 2 (0.76%) MySQL
5 1 (0.38%) Power BI
Development Applications
1 3 (1.15%) JIRA
General
1 109 (41.60%) Social Skills
2 33 (12.60%) Law
3 26 (9.92%) Telecoms
4 23 (8.78%) Finance
5 21 (8.02%) Legal
6 15 (5.73%) Manufacturing
7 10 (3.82%) Analytical Skills
7 10 (3.82%) Local Government
8 8 (3.05%) Advertising
9 4 (1.53%) Inclusion and Diversity
9 4 (1.53%) Retail
10 3 (1.15%) French Language
10 3 (1.15%) Marketing
10 3 (1.15%) Multimedia
10 3 (1.15%) Organisational Skills
11 2 (0.76%) Automotive
12 1 (0.38%) Back Office
12 1 (0.38%) Front Office
Libraries, Frameworks & Software Standards
1 3 (1.15%) HTML
2 2 (0.76%) LAMP
2 2 (0.76%) V-Ray
3 1 (0.38%) CSS
Miscellaneous
1 38 (14.50%) Self-Motivation
2 14 (5.34%) Video Conferencing
3 11 (4.20%) Driving Licence
3 11 (4.20%) Fat Client
3 11 (4.20%) Replication
3 11 (4.20%) Thin Client
4 9 (3.44%) CCTV
5 8 (3.05%) Data Centre
6 7 (2.67%) Onboarding
7 5 (1.91%) EPoS
8 3 (1.15%) iPad
8 3 (1.15%) Management Information System
8 3 (1.15%) Media Streaming
8 3 (1.15%) Team-Oriented Environment
9 2 (0.76%) PKI
10 1 (0.38%) Analytical Mindset
10 1 (0.38%) Derivative
10 1 (0.38%) Graphic Design
10 1 (0.38%) IoT
10 1 (0.38%) Smartphone
Operating Systems
1 149 (56.87%) Windows
2 66 (25.19%) Windows Server
3 56 (21.37%) Windows 10
4 21 (8.02%) Windows Server 2012
5 16 (6.11%) Apple iOS
6 14 (5.34%) Android
6 14 (5.34%) Windows Server 2016
7 13 (4.96%) Linux
8 12 (4.58%) Mac OS
9 9 (3.44%) Windows Server 2019
10 4 (1.53%) CentOS
11 2 (0.76%) Windows 7
12 1 (0.38%) Debian
12 1 (0.38%) Red Hat Enterprise Linux
12 1 (0.38%) Scientific Linux
12 1 (0.38%) Ubuntu
12 1 (0.38%) Windows 8
Processes & Methodologies
1 53 (20.23%) Customer Service
2 50 (19.08%) Problem-Solving
3 36 (13.74%) ITIL
4 30 (11.45%) Continuous Improvement
5 22 (8.40%) Time Management
6 21 (8.02%) Service Delivery
7 16 (6.11%) Inventory Management
8 14 (5.34%) Asset Management
8 14 (5.34%) Stakeholder Management
9 13 (4.96%) Break/Fix
10 12 (4.58%) Project Planning
11 11 (4.20%) Agile
11 11 (4.20%) Change Management
12 9 (3.44%) Proactive Monitoring
12 9 (3.44%) Project Delivery
13 8 (3.05%) Mathematics
14 7 (2.67%) Cybersecurity
14 7 (2.67%) High Availability
14 7 (2.67%) ITSM
14 7 (2.67%) User Experience
Programming Languages
1 14 (5.34%) SQL
2 8 (3.05%) PowerShell
3 2 (0.76%) PHP
4 1 (0.38%) Java
4 1 (0.38%) JavaScript
4 1 (0.38%) VBScript
Qualifications
1 31 (11.83%) Microsoft Certification
2 17 (6.49%) A+ Certification
3 15 (5.73%) Degree
4 10 (3.82%) DBS Check
5 9 (3.44%) Network+ Certification
6 6 (2.29%) MCITP
7 5 (1.91%) MCP
8 4 (1.53%) MCSE
9 3 (1.15%) CCNA
9 3 (1.15%) Cisco Certification
Quality Assurance & Compliance
1 18 (6.87%) SLA
2 16 (6.11%) Cyber Essentials
3 6 (2.29%) Cyber Essentials PLUS
4 3 (1.15%) GDPR
System Software
1 110 (41.98%) Active Directory
2 34 (12.98%) Hyper-V
3 30 (11.45%) VMware Infrastructure
4 14 (5.34%) Virtual Machines
5 13 (4.96%) VMware ESXi
6 4 (1.53%) vSphere
7 2 (0.76%) BitLocker
7 2 (0.76%) Citrix Hypervisor
7 2 (0.76%) Docker
7 2 (0.76%) pfSense
7 2 (0.76%) Terminal Services
7 2 (0.76%) Virtual Servers
7 2 (0.76%) VMware Workstation
Systems Management
1 24 (9.16%) Microsoft Intune
1 24 (9.16%) SCCM
2 4 (1.53%) AirWatch
3 3 (1.15%) FortiGate
4 2 (0.76%) Backup Exec
Vendors
1 141 (53.82%) Microsoft
2 47 (17.94%) VMware
3 25 (9.54%) Veeam
4 23 (8.78%) Cisco
5 13 (4.96%) Citrix
6 11 (4.20%) HP
7 7 (2.67%) Meraki
7 7 (2.67%) Nimble Storage
8 6 (2.29%) Apple
9 5 (1.91%) ConnectWise
9 5 (1.91%) Mitel
9 5 (1.91%) Sage
9 5 (1.91%) Zerto
10 4 (1.53%) Acronis
10 4 (1.53%) Aruba
10 4 (1.53%) Google
10 4 (1.53%) Sophos
11 3 (1.15%) Dell
11 3 (1.15%) HubSpot
12 2 (0.76%) Epicor