Service Desk Management Jobs with Work from Home Options

Service Desk Management
UK > Work from Home

The table below provides summary statistics for permanent remote or hybrid work requiring Service Desk Management skills. It includes a benchmarking guide to the annual salaries offered in vacancies that cited Service Desk Management over the 6 months leading up to 12 June 2024, comparing them to the same period in the previous two years.

6 months to
12 Jun 2024
Same period 2023 Same period 2022
Rank 577 604 854
Rank change year-on-year +27 +250 -273
Permanent jobs citing Service Desk Management 25 29 47
As % of all permanent jobs with a WFH option 0.070% 0.077% 0.062%
As % of the Processes & Methodologies category 0.079% 0.081% 0.064%
Number of salaries quoted 24 29 45
10th Percentile £29,250 £22,500 £28,500
25th Percentile £31,250 £25,500 £29,250
Median annual salary (50th Percentile) £40,000 £27,500 £31,000
Median % change year-on-year +45.45% -11.29% -29.55%
75th Percentile £58,000 £44,875 £47,500
90th Percentile £65,046 £51,096 £70,500
UK median annual salary £49,375 £45,000 £35,000
% change year-on-year +9.72% +28.57% -21.79%

All Process and Methodology Skills
Work from Home

Service Desk Management falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies with remote or hybrid options requiring process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 31,847 35,988 73,511
As % of all permanent jobs with a WFH option 89.59% 96.02% 97.15%
Number of salaries quoted 23,766 25,695 42,040
10th Percentile £33,750 £37,500 £36,250
25th Percentile £42,500 £47,500 £46,250
Median annual salary (50th Percentile) £57,500 £63,000 £60,000
Median % change year-on-year -8.73% +5.00% +9.09%
75th Percentile £75,000 £82,500 £80,000
90th Percentile £95,000 £100,000 £95,000
UK median annual salary £55,000 £60,899 £60,000
% change year-on-year -9.69% +1.50% +9.09%

Service Desk Management
Trend for Jobs with a WFH Option

Job vacancies with a work from home option citing Service Desk Management as a proportion of all IT jobs advertised.

Service Desk Management trend for jobs with a WFH option

Service Desk Management
Salary Trend for Jobs with a WFH Option

3-month moving average salary quoted in job vacancies with a work from home option citing Service Desk Management.

Service Desk Management salary trend for jobs with a WFH option

Service Desk Management
Salary Histogram for Jobs with a WFH Option

Salary distribution for jobs with a work from home option citing Service Desk Management over the 6 months to 12 June 2024.

Service Desk Management salary histogram for jobs with a WFH option

Service Desk Management
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (36.00%) Microsoft Exchange
1 9 (36.00%) SharePoint
Applications
1 4 (16.00%) Microsoft Office
Cloud Services
1 19 (76.00%) Microsoft 365
2 10 (40.00%) Azure
3 3 (12.00%) Mimecast
4 2 (8.00%) SaaS
5 1 (4.00%) AWS
Communications & Networking
1 6 (24.00%) Remote Desktop
2 4 (16.00%) DHCP
2 4 (16.00%) DNS
2 4 (16.00%) LAN
2 4 (16.00%) TCP/IP
2 4 (16.00%) WAN
2 4 (16.00%) WLAN
Database & Business Intelligence
1 6 (24.00%) Amazon RDS
General
1 9 (36.00%) Social Skills
2 6 (24.00%) Finance
3 3 (12.00%) Social Housing
4 2 (8.00%) Law
4 2 (8.00%) Legal
5 1 (4.00%) Analytical Skills
5 1 (4.00%) Pharmaceutical
5 1 (4.00%) Public Sector
Job Titles
1 10 (40.00%) IT Support
2 8 (32.00%) Service Manager
3 6 (24.00%) 3rd Line Engineer
3 6 (24.00%) 3rd Line Support
3 6 (24.00%) 3rd Line Support Engineer
3 6 (24.00%) IT Engineer
3 6 (24.00%) IT Support Engineer
3 6 (24.00%) Service Desk Manager
3 6 (24.00%) Support Engineer
4 5 (20.00%) Lead
5 4 (16.00%) 2nd Line Support
5 4 (16.00%) 2nd Line Support Analyst
5 4 (16.00%) Analyst
5 4 (16.00%) IT Analyst
5 4 (16.00%) IT Manager
5 4 (16.00%) IT Services Manager
5 4 (16.00%) IT Support Analyst
5 4 (16.00%) Support Analyst
6 3 (12.00%) Service Desk Team Leader
6 3 (12.00%) Team Leader
Miscellaneous
1 6 (24.00%) iPad
2 3 (12.00%) Driving Licence
2 3 (12.00%) Housing Association
3 1 (4.00%) CMDB
3 1 (4.00%) Self-Motivation
Operating Systems
1 14 (56.00%) Windows
2 10 (40.00%) Windows Server
3 7 (28.00%) Windows 10
4 6 (24.00%) Windows Server 2016
4 6 (24.00%) Windows Server 2019
5 4 (16.00%) Android
5 4 (16.00%) Apple iOS
5 4 (16.00%) Windows 7
Processes & Methodologies
1 19 (76.00%) ITIL
2 8 (32.00%) Customer Service
2 8 (32.00%) Service Management
3 7 (28.00%) Problem-Solving
3 7 (28.00%) Service Delivery
4 6 (24.00%) Cybersecurity
4 6 (24.00%) Data Loss Prevention
4 6 (24.00%) Line Management
4 6 (24.00%) Remote Monitoring and Management
5 5 (20.00%) Continuous Improvement
6 4 (16.00%) Process Improvement
7 3 (12.00%) Change Management
7 3 (12.00%) Computer Science
7 3 (12.00%) ITSM
7 3 (12.00%) Regulatory Compliance
7 3 (12.00%) Tech Ops
7 3 (12.00%) User Acceptance Testing
8 2 (8.00%) IT Governance
9 1 (4.00%) Knowledge Management
9 1 (4.00%) Supplier Management
Qualifications
1 6 (24.00%) Degree
1 6 (24.00%) ITIL Certification
2 5 (20.00%) A+ Certification
3 4 (16.00%) MCITP
3 4 (16.00%) Microsoft Certification
4 3 (12.00%) Azure Certification
5 1 (4.00%) CCNA
5 1 (4.00%) Cisco Certification
Quality Assurance & Compliance
1 4 (16.00%) ISO/IEC 27001
1 4 (16.00%) SLA
2 3 (12.00%) GDPR
2 3 (12.00%) ISO 9001
3 1 (4.00%) Cyber Essentials
System Software
1 10 (40.00%) VMware Infrastructure
2 7 (28.00%) Active Directory
3 6 (24.00%) Hyper-V
3 6 (24.00%) Virtual Desktop
3 6 (24.00%) VMware ESXi
Systems Management
1 4 (16.00%) SCCM
Vendors
1 19 (76.00%) Microsoft
2 10 (40.00%) Citrix
2 10 (40.00%) VMware
3 6 (24.00%) Sophos
4 4 (16.00%) Meraki
5 3 (12.00%) Cisco
5 3 (12.00%) Qualys
6 1 (4.00%) SolarWinds