IT Technical Support Apprentice (ICT 3)
A leading supplier of IT Services and Software to the Retail Industry, providing EPOS Solutions and Software to both small and large retailers is now looking for an IT Technical Support Apprentice to cover a host of duties. This is an excellent opportunity to begin an IT career and gain experience in a wealth of disciplines.
Role
Daily duties will include:
- To Log Incoming Support Calls
- To assist the Senior Support Engineer(s) with Internal and External (Client) Support (Hardware & Software)
- To deal promptly with Support Calls and allocate to appropriate engineer in the absence of the Senior Support Engineer
- To input and update information onto the Maintenance Logging System
- To inform clients of Support Log Reference Numbers & update Clients as Required
- To undertake / assist with System installations – Internal and External
- To provide Out of Hours Support on a Rota Basis (after probation)
Training
ICT Level 3 Apprenticeship Standard qualification:
- Qualification together with onsite training by the employer.
- For those starting at Advanced (Level 3), the expected duration would be eighteen months. There is an opportunity to progress on to the Higher Apprenticeship (Level 4) and ultimately on to a Degree Apprenticeship.
- ICT 3 Course 1 – Hardware and Networking
- ICT 3 Course 2 – Software and Security
- ICT 3 Course 3 – ICT Administration
- Professional Development Progamme
- Full time job role, career progression, further training. A full salary review upon completion of probation period.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- THE DEVELOPMENT MANAGER LTD
- Working Week
- Monday to Friday, 7.00am - 3.30pm or 10.30am - 7.00pm.
- Expected Duration
- 18 Months
- Positions Available
- 1
- Closing Date
- Sunday, 30th June 2024
- Start Date
- Monday, 1st July 2024
Desired Skills
- IT skills
- Attention to detail
- Organisation skills
- Communication skills
- Problem solving skills
- Team working
- Initiative
Qualifications
- English GCSE or equivalent, grade 4 (Essential)
- Maths GCSE or equivalent, grade 4 (Essential)
About the Employer
DATASCAN RETAIL SYSTEMS LIMITED
Datascan Retail Systems are a leading supplier of IT Services and Software to the Retail Industry. Providing EPOS Solutions and Software to both small and large retailers mainly in the fashion and soft/hard goods area.
- Company
- DATASCAN RETAIL SYSTEMS LIMITED
- Location
- Datascan Retail Systems Ltd, 14 The Courtyard, Gorsey Lane, Coleshill, Birmingham, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £12,313.60
- Posted
- Company
- DATASCAN RETAIL SYSTEMS LIMITED
- Location
- Datascan Retail Systems Ltd, 14 The Courtyard, Gorsey Lane, Coleshill, Birmingham, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £12,313.60
- Posted