Infrastructure Support Apprentice
Looking to start a fulfilling career in the IT sector. There's no better way to immerse yourself into IT than an apprenticeship. As an apprentice, you will work both independently and as a team to get hands-on experience.
Role
- You will provide a professional and timely support service to Infrastructure clients.
- The role will involve communicating via email to manage and resolve 1st line support calls and service requests generated from our customer base or projects team.
- You will be expected to receive inbound phone calls in relation to tickets on occasion.
- You will manage the configuration of end user devices (laptops, desktops, Endpoint Devices and some network devices) from point of purchase through to deployment ensuring the end user is satisfied with the end result and informed of progress during the lifecycle.
- Displaying meticulous attention to detail through the process.
Training
- Information Communications Technician - Level 3 Apprenticeship Standard
https://www.instituteforapprenticeships.org/apprenticeship-standards/information-communications-technician-v1-1 - Functional skills up to level 2 if required to include English and maths.
Progression to full-time employment.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- BOURNEMOUTH AND POOLE COLLEGE, THE
- Working Week
- Monday to Friday 9am-5.30pm
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Monday, 30th September 2024
- Start Date
- Tuesday, 1st October 2024
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
- Physical fitness
Qualifications
- 4 GCSEs including English and Maths GCSE, grade 4 or above (Essential)
About the Employer
ENHANCED COMPUTER SOLUTIONS LTD
Enhanced are leading providers of IT solutions to medium sized organisations. Enhanced has grown and developed over the years since formation in 1994. The company was purchased in 2007 through a Management Buy Out by the Board of Directors, together with other long serving key people. The management team continues to build on the excellent reputation and success Enhanced have enjoyed over the years in providing organisations from a variety of sectors, with the complete IT solution to cope with today’s competitive world. Enhanced work across a number of vertical markets and have a wealth of experience with both legal and accountancy firms
- Company
- ENHANCED COMPUTER SOLUTIONS LTD
- Location
- UNIT 3, 2 NEW FIELDS BUSINESS PARK, STINSFORD ROAD, POOLE, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £12,480.00
- Posted
- Company
- ENHANCED COMPUTER SOLUTIONS LTD
- Location
- UNIT 3, 2 NEW FIELDS BUSINESS PARK, STINSFORD ROAD, POOLE, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £12,480.00
- Posted