Apprentice Internet Protocols (IP) Engineer

• The main purpose of this apprentice position is to get hands-on experience with how internet networks work (also known as IP networking). You’ll start by helping deal with issues raised by Gamma’s business partners - these are called ‘tickets’ - and handling customer service queries. Over time, you’ll move on to working with the design and delivery of Gamma’s networks and services
• You’ll be part of the whole process that engineers go through, like planning, designing, testing, building tools to help (automation), setting up the network, and keeping it running smoothly. This gives you the chance to understand how everything connects and how Gamma supports customers with reliable service
• The goal of the apprenticeship is to help you build your skills in fixing network issues and understanding how Gamma’s systems work, so that you can grow into a Junior IP Engineer. You’ll start with more day-to-day tasks to build your knowledge of Gamma’s network, vendors and services, and eventually take on more responsibility like working on projects and helping with new network designs. You’ll get lots of support from your manager and team along the way

You will be taught everything you need to know, especially the technical knowledge, however, as an apprentice, you can expect to:   

• Help build, look after, and fix computer networks
• Work with things like routers, switches, and firewalls that keep networks running
• Keep an eye on how networks are doing and help fix problems when they go slow or stop working
• Write down what went wrong and how it was fixed
• Learn the basics of how networks work, like how devices talk to each other
• Work with engineers to improve and update the network

• Communication skills
• IT skills
• Problem solving skills
• Analytical skills
• Team working