Level 3 IT Solutions Apprenticeship - NFS Technology Group
We are currently seeking an Apprentice Helpdesk Technician to join our team, specialising in supporting our tailored applications.NFS Technology is a prominent leader in developing, implementing, and providing customised conference, event, and room booking applications for a wide range of clients.
Role
In the role of Apprentice Helpdesk Technician, with a focus on Conference, Event & Room Booking Applications, you will be instrumental in offering technical support and troubleshooting services to our clientele. Collaborating with seasoned professionals, you'll ensure the seamless functionality and peak performance of our specialised applications. This position is an unparalleled chance to acquire practical IT support experience and build a solid foundation in application maintenance.
- Deliver technical assistance for our bespoke conference, event, and rooms booking applications to clients.
- Promptly handle client queries through phone, email, or face-to-face interactions, ensuring professional and friendly support.
- Diagnose client-reported issues, pinpoint underlying causes, and recommend effective remedies to reduce downtime and boost application performance.
- Support the installation, setup, and upkeep of application-related software and hardware components.
- Perform routine checks and maintenance to guarantee application stability and dependability.
- Work in tandem with the development team to communicate client feedback, suggest improvements, and help enhance application functionality.
- Develop and keep up-to-date documentation on support incidents, solutions, and user guides, contributing to a detailed knowledge base.
- Stay abreast of new technologies and trends within the industry to improve your technical capabilities and aid in the team's ongoing advancement efforts.
- Comply with SLAs and manage tasks efficiently to fulfil client expectations and meet internal timelines.
- Maintain a professional and positive conduct when dealing with clients and colleagues alike, aiming to provide unparalleled customer service consistently.
Training
- Level 3 IT Solutions Apprenticeship standard qualification
- Training schedule has yet to be agreed. Details will be made available at a later date.
The right candidate may be offered a permanent position after completion of the apprenticeship.
- Apprenticeship Standard
- IT solutions technician (level 3)
- Training Provider
- JUST IT TRAINING LIMITED
- Working Week
- Monday, Tuesday, Thursday and Friday, 9am - 5:30pm
- Expected Duration
- 18 Months
- Positions Available
- 1
- Closing Date
- Monday, 15th July 2024
- Start Date
- Tuesday, 30th July 2024
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Analytical skills
- Logical
- Team working
- Initiative
Qualifications
- English GCSE or equivalent, grade A*-C/9-4 or Level 2 equivalent (Desired)
- Maths GCSE or equivalent, grade A*-C/9-4 or Level 2 equivalent (Desired)
About the Employer
INSPIRE ATA LIMITED
Inspire ATA is an official Flexi-Job Apprenticeship Agency, licenced by the Department for Education. Currently ranked 2nd in the Rate My Apprenticeship Top 100 Apprenticeship Employers in the UK Award 2023-2024. Inspire ATA specialises in creating apprenticeship opportunities, where we recruit and employ the apprentice on behalf of our host clients, enabling us to offer additional support and a better experience for both the apprentice and the client as the experts in the industry. We arrange the most suitable and appropriate apprenticeship training from one of our partnered training providers. If you are successful in securing an apprenticeship with Inspire ATA, it is important to understand that Inspire ATA will be your employer and the apprenticeship placement will be a separate organisation that simply hosts you as an apprentice. As a Flexi-Job Apprenticeship Agency, Inspire ATA performs an important role in developing the UK labour market and it is our responsibility to ensure that talent is recognised, developed, and matched with business needs, whatever the background of the individual, irrespective of race, disability, age, religion or belief, sexual orientation, marital or civil partnership status, pregnancy or maternity and gender reassignment. We are proud of the diverse nature of our business and work with clients to ensure that all candidates are treated with courtesy and respect.
- Company
- INSPIRE ATA LIMITED
- Location
- 10 Church Barns, Ware Road, Widford, Ware, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £9,984.00
- Posted
- Company
- INSPIRE ATA LIMITED
- Location
- 10 Church Barns, Ware Road, Widford, Ware, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £9,984.00
- Posted