1st Line Support Technician

1st Line IT Support Technician
Permanent
Cambridge (Hybrid)
£24,000 - £28,000 (DOE)

1st Line IT Support Technician needed for a 'hybrid' remote permanent position based in Cambridge. Start ASAP during Autumn 2024.

A chance to join an established + growing IT services business. Previous IT Service Desk and Helpdesk experience is strongly preferred.

Key skills, experience + tasks include:

• 1st line technical support for Windows / Microsoft technical environments.
• Logging calls, trouble-shooting, diagnosis + IT problem resolution to 1st line level.
• Providing remote IT support for end-users, escalating calls were necessary + managing IT incidents within agreed SLAs.
• Tech Environment: Windows, AD, O365, desktop PCs, laptops, tablets, mobile devices, MS Exchange, DNS/DCHP, VPNs, firewalls, SharePoint, Azure AD.
• Benefits: £24-28k Salary (DOE) + Hybrid Remote (2 days/week WFH) + 25 days holiday (plus BHs) + pension + profit share + private healthcare + gym + free parking + enhanced maternity/paternity + more.