176 to 200 of 220 Permanent Incident Management Jobs

first point of contact for end-user issues, escalating to Level 3 support as necessary. Apple Devices: Install, configure, and troubleshoot Apple devices. Device Management: Manage desktop encryption, anti-virus/malware solutions, and other applications. Incident Management: Resolve incidents and service requests escalated by the ServiceDesk. … Endpoint Management: Ensure all devices are compliant with endpoint configuration policies. Re-imaging: Wipe and re-image desktops and laptops for leavers or faulty devices. Security: Execute remedial actions to disable and remote wipe lost or stolen devices. Peripherals: Install drivers and troubleshoot connectivity to printers, scanners, and quality more »

Collaborate with the IT Operations team to ensure the delivery of performant and reliable platforms to our valued clients. Provide expert-level support, including incident/problem diagnosis and resolution escalation to the Customer Support team. Conduct routine checks and triage activities, swiftly addressing any issues to uphold service … standards. Manage event and incident management for our cloud platforms, ensuring seamless operations. Execute planned change requests and maintenance activities on hosted infrastructure, prioritising customer satisfaction. Facilitate customer deployment activities and maintain comprehensive documentation on infrastructure requirements. Offer management and support for on-premises/dedicated clients more »

groups where required. Engagement in individual and team KPIs will form an important part of this role. Key Actions To accurately record and manage incident and requests reported to the Service Desk, using the relevant ITSM tools in a timely manner in accordance with agreed SLAs and performance KPIs … meet the requirements of the Service Desk To participate in project based work and other departmental activities including the performance of routine procedures and incident management Essential Skills needed to fulfil this role: Previous call centre or Service desk/IT support experience Experience of using enterprise level more »

SC Clearance We are looking for a 3rd line Core Application Support Engineer to maintain a complex secure solution. The role will primarily involve incident management on our clients' live system, on incidents that have been escalated from 2nd line resources that are often remotely based environments. Your … responsibilities will also include delivering infrastructure development and testing of upgrades, patches and new software solutions. Your transferable skills and experience: SharePoint - Server management, SharePoint permissions, SharePoint Application integration VMWare Horizon VDIs VSphere virtualization Group Policy management SKYPE server File Share and NTFS permissions NGINX Hyper V Exchange more »

Application Support team. A hybrid role with the option to work remote 4 days with 1 day in the London office. Key Responsibilities - Provide incident management to various applications. - Troubleshoot & diagnose application issues. - Review & acknowledge alert notifications, escalating where necessary. - Manage the out of hours deployment of application more »

collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming) Identify cases that require escalation (either technically or strategically) Create and maintain incident management requests to product group/engineering group Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer more »

security tools and services. Protecting: Develop and enhance systems to safeguard our organization's confidential information. Advising: Provide technical assistance and security expertise across incident management, risk mitigation, and more. Innovating: Support the design and implementation of new security products, services, and policies. Guiding: Coach and guide our more »

week) £43,000 - £45,500 We are searching for a Senior Database Administrator to join an organisation in Manchester, where you will use database management system software and tools to investigate and resolve incidents and collect performance statistics! You will work with application developers, support staff and external software … Liaise with external suppliers on matters relating to databases, including quality assurance of all work suppliers proposing to undertake on databases. Update the knowledge management database, to ensure it is accurate and up to date. Apply and maintain specific security controls and local risk assessments to maintain confidentiality, integrity … in Oracle or SQL server. Experience in carrying out routine configuration/installation and reconfiguration of databases and related products. Experience in using an incident management tool for recording, progressing and reporting of incidents. Knowledge of Continual Service Improvement and relevant database modelling and design tools. You will more »

will need the following experience - Essential experience - Relevant Database Certification in Oracle or SQL server depending on the specific technical requirement. Experience of database management tools such as OEM, PLSQL & TOAD. Experience of carrying out routine configuration/installation and reconfiguration of database and related products. Has experience of … using an incident management tool for recording, progressing and reporting of incidents. Continual Service Improvement. Relevant database modelling and design tools. Basic knowledge of enterprise architecture and benefits of its adoption. Prepared to participate in out of hours standby duties. Desirable experience - Relevant Application Server Management/ more »

efficient and effective solutions and services. Considerable experience in an IT managerial position with responsibilities for operations, planning, people, and relationship management. Broad IT Management/Contracts experience, including infrastructure development, delivery, and operational management. Managing Successful Programmes (MSP)/APMP qualification is desirable. Day to Day of the … with the wider Technology Services and Information Security teams to provide SME capability and align development activity with operational and strategic requirements. Own the Incident Management process for cyber-related incidents. Plan and deliver resources to create an effective Security Operations function that addresses risk and aligns with more »

team is solely focussed on dispute resolution in Cyber and Technology. Responsibilities include: Pre-breach: Developing preventive strategies and providing advisory services to clients. Incident Management: Overseeing the entire process of handling cyber security incidents. Regulatory Compliance: Managing regulatory investigations and enforcement actions. Litigation Management: Handling litigation more »

have the following responsibilities. Troubleshooting and resolving incidents passed from 1st & 2nd line Working with internal, external stakeholders and 3rd parties to provide solid incident management resolutions Progressing all incidents in a timely manner to ensure SLAs are met Tracking of all incidents and escalation and closure of more »

Mature understanding of the relationship between software and hardware Knowledge of Clearing and Finance industry Knowledge of Application life cycle and deployment Problem/Incident management experience Responsibilities Analyze and report upon Production capacity CI opportunities. Analyze and report upon Production critical-path processing CI opportunities. Stand-up more »

during live events (including non-technical issues) and escalate to appropriate service providers; track to resolution, ensure client is kept fully informed Ensure that incident management process is followed so that faults, failures and equipment maintenance is captured and resolved The Technical Event Producer will be responsible for more »

during live events (including non-technical issues) and escalate to appropriate service providers track to resolution, ensure client is kept fully informed Ensure that incident management process is followed so that faults, failures and equipment maintenance is captured and resolved The Technical Event Producer will be responsible for more »

Legal experience CIPP/E certified. Certifications in data privacy, legal, compliance information risk or information technology BCS qualification in Data Protection Data breach incident management more »

nations critical networks connected and protected 24/7. Reporting to the Maintenance Team Leader you will be responsible for delivering customer service and incident management to the highest standard for our engineers within Traffic. This is a 24/7 customer support environment. What you'll do more »

address potential vulnerabilities and risks. - Implement and maintain security controls and compliance measures based on industry standards and regulatory requirements. - Key member of the incident response efforts, conduct root cause analysis, and recommend corrective actions to prevent future incidents. - Monitor AWS security alerts, events, and incidents, and respond promptly … and infrastructure-as-code (IaC) tools. - Ability to perform security threat modeling and risk assessments to identify and prioritize security risks. - Experience with security incident response and handling, including log analysis and forensics. - Strong communication and interpersonal skills to collaborate effectively with cross-functional teams. - In-depth knowledge of … with Company Policies and Security Infrastructure - Familiarity with AWS Security Best Practices and the business Setup - Integration into DevOps Workflow Within 3 months: - Security Incident Handling and Remediation - Security Automation and Tooling - Security Compliance and Auditing - Collaboration with Development Teams Within 6 months: - Threat Modelling and Risk Assessment - Continuous more »

Service Desk 2nd Line Support Analyst who will report into the Service Delivery Manager. The IT Operations team is friendly and includes Service Delivery Management (incl. Service Desk), Infrastructure, and IT Security, spanning multiple sites across the UK. The work is diverse and interesting no two days are alike … and there is an opportunity to get involved with the rest of the IT Operations teams, Solutions, Project Management, and firm-wide users from the UK, Europe, and Asia. Key Responsibilities: Provide 1st and 2nd Line remote and desktop support. Onsite IT support within the Leeds office. Onsite leadership … with Incident Management. Monitor the call queues and ensure that all targeted Service Levels are met. As needed, work with other analysts to provide initial triage of all calls into the Service Desk, ensuring that tickets passed on to downstream resolver groups are documented appropriately. Contribute to and facilitate more »

Warrington. The role of the Fleet Controller/Fleet Maintenance Controller/Fleet Administrator/Workshop Administrator/Workshop Controller: To assist in the management of day-to-day operations of the rental and contract fleet of vehicles To ensure all rental documentation is correctly completed To ensure all … procedures To complete general administration tasks updating customer insurances, and various fleet reports Booking appointments with customers and third-party workshops Maintain and update incident management To assist in managing driver resource daily including all legal requirements To assist in minimising the off-road time for all vehicles more »

to a high standard, ensuring all system checks are performed and documented correctly. Communicating effectively through verbal and written situational updates to aid the incident management process. Maintaining a strong foundation of Audio-Visual knowledge across Pro AV, AV over IP/networking, Microsoft, DSP, and general IT … format they can easily understand, affirming the timescale and process which will be followed to resolve any problems within agreed SLAs and escalating to management if this is at risk. Positively represent the company, their values and professionalism, following policies and guidelines. Skills required: Our client is open to more »

function to ensure product safety, integrity, and conformance with respect to Customer, Divisional, Corporate and regulatory requirements. Pro-actively lead the Quality & Food Safety Management Programs in the Haddenham Plant thus ensuring compliance with Company, Regulatory, Third party and Customer standards, whilst achieving Quality objectives and KPI targets. Maintain … Food Safety and leading initiatives to improve the performance. Manage the Performance and Development of the Site Quality Team at McCormick Haddenham. Lead the incident management process and provide training and coaching at site level Play an active role as a member of the Sites Operations Leadership Team. more »

vulnerability, penetration, and application security testing. We are looking for: An individual with the relevant Information Security based qualification (e.g. CISSP) Proven experience with incident management and the ability to lead on this Technical understanding on a Microsoft stack - especially Darktrace Prior experience managing a 3rd party It more »

Reviews for the Target Operating Model Quality Gates Provide 3rd Line technical support to the engineering team as and when required to support the Incident management processes. Participate in expansion activities (investments, acquisitions, corporate alliances etc as requested) technical DD Take planning and technical lead on any acquisition more »

research products will be considered a plus. Experience in developing and driving DevOps/SRE/security processes, such as monitoring, on-call, and incident management. Experience at high-growth technology start-ups. Experience in building and scaling data and API platforms will be considered a plus Strong technical more »