Incident Management
UK

The following table provides summary statistics for permanent job vacancies with a requirement for Incident Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Incident Management over the 6 months to 26 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
26 May 2024
Same period 2023 Same period 2022
Rank 219 245 288
Rank change year-on-year +26 +43 +6
Permanent jobs citing Incident Management 1,363 1,506 2,395
As % of all permanent jobs advertised in the UK 1.34% 1.54% 1.46%
As % of the Processes & Methodologies category 1.59% 1.61% 1.52%
Number of salaries quoted 983 946 1,690
10th Percentile £28,750 £27,000 £24,768
25th Percentile £32,500 £36,000 £32,500
Median annual salary (50th Percentile) £50,000 £52,500 £47,500
Median % change year-on-year -4.76% +10.53% -9.52%
75th Percentile £68,750 £71,652 £64,506
90th Percentile £87,500 £87,500 £80,000
UK excluding London median annual salary £43,500 £45,000 £42,500
% change year-on-year -3.33% +5.88% -5.56%

All Process and Methodology Skills
UK

Incident Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 85,989 93,723 157,646
As % of all permanent jobs advertised in the UK 84.40% 95.55% 95.87%
Number of salaries quoted 60,364 55,437 82,675
10th Percentile £29,250 £34,000 £33,500
25th Percentile £40,000 £45,000 £43,750
Median annual salary (50th Percentile) £55,000 £61,000 £60,000
Median % change year-on-year -9.84% +1.67% +9.09%
75th Percentile £72,500 £81,250 £80,000
90th Percentile £92,500 £100,000 £96,250
UK excluding London median annual salary £50,000 £55,000 £52,500
% change year-on-year -9.09% +4.76% +9.38%

Incident Management
Job Vacancy Trend

Job postings citing Incident Management as a proportion of all IT jobs advertised.

Job vacancy trend for Incident Management in the UK

Incident Management
Salary Trend

3-month moving average salary quoted in jobs citing Incident Management.

Salary trend for Incident Management in the UK

Incident Management
Salary Histogram

Salary distribution for jobs citing Incident Management over the 6 months to 26 May 2024.

Salary histogram for Incident Management in the UK

Incident Management
Top 18 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Incident Management within the UK over the 6 months to 26 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +16 1,189 £50,000 -4.76% 361
UK excluding London -3 964 £43,500 -3.33% 283
Work from Home -28 440 £52,500 -4.55% 139
London +66 363 £70,000 +7.69% 135
North of England -14 268 £42,500 -8.60% 57
South East +5 228 £43,500 -8.42% 96
South West +53 155 £50,000 +38.89% 25
North West -1 124 £44,274 -6.79% 24
Midlands -16 111 £48,357 +28.95% 51
West Midlands +14 90 £46,500 -2.11% 30
Yorkshire -26 89 £44,274 -1.61% 25
Wales +13 65 £55,000 +100.00% 3
North East +27 55 £32,500 -18.75% 11
East of England -20 55 £32,000 -41.82% 37
Scotland -44 51 £47,500 -25.81% 20
Northern Ireland +46 25 £35,000 - 3
East Midlands -31 20 £61,500 +89.23% 20
Isle of Man - 6 £36,000 -

Incident Management
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 74 (5.43%) Microsoft Exchange
2 69 (5.06%) WebLogic
3 59 (4.33%) SharePoint
4 43 (3.15%) Oracle Service Bus
5 22 (1.61%) SAS
6 16 (1.17%) Skype for Business
7 10 (0.73%) Confluence
8 9 (0.66%) IIS
9 4 (0.29%) CMS
10 3 (0.22%) IBM Notes
10 3 (0.22%) WordPress
11 2 (0.15%) Apache
11 2 (0.15%) Liferay
11 2 (0.15%) Magnolia
11 2 (0.15%) nginx
11 2 (0.15%) Sitecore CMS
12 1 (0.073%) Oracle Spatial
12 1 (0.073%) Oracle Workflow
Applications
1 134 (9.83%) Microsoft Office
2 84 (6.16%) Microsoft Excel
3 53 (3.89%) MS Visio
4 18 (1.32%) Microsoft PowerPoint
5 4 (0.29%) Microsoft Project
6 2 (0.15%) Adobe Creative Suite
6 2 (0.15%) Spreadsheet
7 1 (0.073%) Chatbot
Business Applications
1 60 (4.40%) Remedy ITSM
2 12 (0.88%) Dynamics CRM
3 9 (0.66%) SAP S/4HANA
4 8 (0.59%) Elite 3E
5 5 (0.37%) Fidessa
5 5 (0.37%) Oracle ERP
5 5 (0.37%) Workday HCM
6 4 (0.29%) Dynamics NAV
7 3 (0.22%) NEC Housing
7 3 (0.22%) SAP HCM
7 3 (0.22%) SAP MM
8 2 (0.15%) Endur
8 2 (0.15%) iTrent
8 2 (0.15%) NetSuite
8 2 (0.15%) Oracle EBS
8 2 (0.15%) SAP PP
8 2 (0.15%) SAP SCM
8 2 (0.15%) SAP WM
9 1 (0.073%) Carpe Diem
9 1 (0.073%) SAP Payroll
Cloud Services
1 302 (22.16%) Azure
2 250 (18.34%) Microsoft 365
3 106 (7.78%) AWS
4 54 (3.96%) Entra ID
5 46 (3.37%) SaaS
6 30 (2.20%) PaaS
7 24 (1.76%) Azure DevOps
7 24 (1.76%) IaaS
8 23 (1.69%) Power Platform
8 23 (1.69%) Serverless
9 20 (1.47%) Azure Functions
10 19 (1.39%) GCP
11 18 (1.32%) Cloud Computing
12 17 (1.25%) Azure Data Factory
13 15 (1.10%) Azure Monitor
13 15 (1.10%) Mimecast
14 14 (1.03%) Azure Logic Apps
14 14 (1.03%) Azure Service Bus
14 14 (1.03%) Azure Storage
15 11 (0.81%) PowerApps
Communications & Networking
1 157 (11.52%) Firewall
2 93 (6.82%) DNS
3 76 (5.58%) Network Security
4 62 (4.55%) LAN
5 51 (3.74%) DHCP
5 51 (3.74%) WAN
6 46 (3.37%) Wireless
7 45 (3.30%) VPN
8 44 (3.23%) SAN
9 41 (3.01%) TCP/IP
10 25 (1.83%) Wi-Fi
11 21 (1.54%) Internet
12 19 (1.39%) Intrusion Detection
12 19 (1.39%) Remote Desktop
13 18 (1.32%) VoIP
14 16 (1.17%) SD-WAN
15 14 (1.03%) IP Telephony
15 14 (1.03%) MPLS
16 12 (0.88%) VLAN
17 10 (0.73%) Cisco ASA
Database & Business Intelligence
1 65 (4.77%) SQL Server
2 53 (3.89%) Oracle Database
3 43 (3.15%) Oracle Database 10g
3 43 (3.15%) Oracle Database 11g
3 43 (3.15%) VLDB
4 30 (2.20%) MySQL
5 26 (1.91%) Elasticsearch
6 23 (1.69%) RDBMS
6 23 (1.69%) Relational Database
7 13 (0.95%) Amazon RDS
8 12 (0.88%) Power BI
9 10 (0.73%) Azure SQL Database
9 10 (0.73%) SQL Server Integration Services
10 7 (0.51%) Redis
11 3 (0.22%) SAP HANA
11 3 (0.22%) SQL Server Reporting Services
12 2 (0.15%) Crystal Reports
12 2 (0.15%) DB2
12 2 (0.15%) DTS
12 2 (0.15%) PostgreSQL
Development Applications
1 51 (3.74%) JIRA
2 8 (0.59%) GitLab
3 7 (0.51%) Jenkins
4 5 (0.37%) Git
4 5 (0.37%) HP UFT
4 5 (0.37%) JMeter
4 5 (0.37%) LoadRunner
4 5 (0.37%) MSTest
4 5 (0.37%) Postman
4 5 (0.37%) Selenium
4 5 (0.37%) Team Foundation Server
5 3 (0.22%) Burp Suite
5 3 (0.22%) Metasploit
5 3 (0.22%) Sonatype Nexus
5 3 (0.22%) sqlmap
6 2 (0.15%) Bower
6 2 (0.15%) git-flow
6 2 (0.15%) gulp
6 2 (0.15%) Moq
6 2 (0.15%) Visual Studio
General
1 497 (36.46%) Social Skills
2 284 (20.84%) Finance
3 272 (19.96%) Analytical Skills
4 63 (4.62%) Organisational Skills
5 62 (4.55%) Law
5 62 (4.55%) Telecoms
6 56 (4.11%) Legal
7 55 (4.04%) Military
8 49 (3.60%) Banking
9 48 (3.52%) Public Sector
10 38 (2.79%) Retail
11 35 (2.57%) Inclusion and Diversity
12 34 (2.49%) Manufacturing
13 27 (1.98%) Marketing
14 25 (1.83%) Police
15 24 (1.76%) Documentation Skills
15 24 (1.76%) Electronics
16 23 (1.69%) Presentation Skills
17 15 (1.10%) Financial Institution
17 15 (1.10%) Influencing Skills
Job Titles
1 384 (28.17%) Analyst
2 170 (12.47%) Support Analyst
3 149 (10.93%) Senior
4 115 (8.44%) Lead
5 112 (8.22%) Applications Support
6 107 (7.85%) Support Engineer
7 100 (7.34%) Service Manager
8 96 (7.04%) IT Support
9 89 (6.53%) Applications Support Analyst
10 84 (6.16%) Service Analyst
11 79 (5.80%) Security Analyst
12 76 (5.58%) Incident Manager
13 75 (5.50%) IT Analyst
14 71 (5.21%) Consultant
14 71 (5.21%) Service Desk Analyst
15 70 (5.14%) Senior Analyst
16 61 (4.48%) IT Engineer
17 60 (4.40%) Team Leader
18 56 (4.11%) Security Consultant
19 55 (4.04%) Infrastructure Engineer
Libraries, Frameworks & Software Standards
1 40 (2.93%) .NET
2 36 (2.64%) CSS
3 29 (2.13%) Web Services
4 28 (2.05%) HTML
5 27 (1.98%) Elastic Stack
5 27 (1.98%) Spring
6 26 (1.91%) J2EE
6 26 (1.91%) Java EE
7 25 (1.83%) FIX Protocol
8 24 (1.76%) AngularJS
9 22 (1.61%) Twitter Bootstrap
10 21 (1.54%) .NET Framework
11 7 (0.51%) ARM Templates
11 7 (0.51%) JSON
11 7 (0.51%) Node.js
12 6 (0.44%) ASP.NET
12 6 (0.44%) Middleware
12 6 (0.44%) Oracle Fusion
12 6 (0.44%) XML
13 5 (0.37%) WebdriverIO
Miscellaneous
1 151 (11.08%) Management Information System
2 68 (4.99%) Data Centre
3 41 (3.01%) Security Operations Centre
4 35 (2.57%) Driving Licence
5 34 (2.49%) Self-Motivation
6 32 (2.35%) Cyber Kill Chain
7 30 (2.20%) Enterprise Storage
8 29 (2.13%) Security Posture
9 28 (2.05%) CMDB
9 28 (2.05%) Onboarding
10 26 (1.91%) Cyber Threat
11 24 (1.76%) Legacy Systems
12 20 (1.47%) Cyber Defence
13 14 (1.03%) Analytical Mindset
14 13 (0.95%) Cyberattack
14 13 (0.95%) Public Cloud
15 12 (0.88%) Foreign Exchange (FX)
15 12 (0.88%) Product Ownership
16 11 (0.81%) Cloud Native
17 10 (0.73%) Linux Command Line
Operating Systems
1 361 (26.49%) Windows
2 164 (12.03%) Linux
3 129 (9.46%) Unix
4 120 (8.80%) Windows Server
5 84 (6.16%) Windows 10
6 43 (3.15%) Solaris
7 26 (1.91%) Windows Server 2016
8 23 (1.69%) Windows Server 2019
9 21 (1.54%) Mac OS X
10 17 (1.25%) Apple iOS
11 14 (1.03%) Android
12 10 (0.73%) Windows Server 2003
13 8 (0.59%) CentOS
13 8 (0.59%) Ubuntu
14 7 (0.51%) Windows 7
15 5 (0.37%) Kali Linux
16 4 (0.29%) Windows Server 2012
17 3 (0.22%) Mac OS
17 3 (0.22%) Windows 8
17 3 (0.22%) Windows Server 2008
Processes & Methodologies
1 516 (37.86%) ITIL
2 337 (24.72%) Problem-Solving
3 301 (22.08%) Service Management
4 269 (19.74%) Change Management
5 249 (18.27%) Cybersecurity
6 218 (15.99%) Problem Management
7 212 (15.55%) ITSM
8 210 (15.41%) Customer Service
9 198 (14.53%) Service Delivery
10 186 (13.65%) Incident Response
11 184 (13.50%) Information Security
12 164 (12.03%) Continuous Improvement
13 150 (11.01%) Actionable Insight
14 149 (10.93%) Security Operations
15 133 (9.76%) Root Cause Analysis
16 130 (9.54%) Mentoring
17 114 (8.36%) SIEM
18 109 (8.00%) Major Incident Management
19 98 (7.19%) Process Improvement
20 97 (7.12%) Agile
Programming Languages
1 144 (10.56%) SQL
2 96 (7.04%) PowerShell
3 61 (4.48%) Python
4 52 (3.82%) PL/SQL
5 50 (3.67%) Java
6 37 (2.71%) C#
7 33 (2.42%) JavaScript
8 29 (2.13%) Bash
9 28 (2.05%) Shell Script
10 13 (0.95%) VBA
11 12 (0.88%) MATLAB
11 12 (0.88%) VB.NET
12 10 (0.73%) T-SQL
13 5 (0.37%) Perl
13 5 (0.37%) Ruby
14 4 (0.29%) VB
15 2 (0.15%) C
15 2 (0.15%) C++
15 2 (0.15%) PHP
15 2 (0.15%) XAML
Qualifications
1 242 (17.75%) Security Cleared
2 239 (17.53%) Degree
3 172 (12.62%) SC Cleared
4 127 (9.32%) CISSP
5 88 (6.46%) CISM
6 72 (5.28%) ITIL Certification
7 71 (5.21%) DV Cleared
8 64 (4.70%) Microsoft Certification
9 58 (4.26%) Azure Certification
10 51 (3.74%) Cisco Certification
11 43 (3.15%) CISA
12 37 (2.71%) Computer Science Degree
13 31 (2.27%) CCNP
14 29 (2.13%) CCNA
15 24 (1.76%) CRISC
15 24 (1.76%) ITIL Foundation Certificate
16 21 (1.54%) ISO 27001 Lead Auditor
17 18 (1.32%) A+ Certification
18 17 (1.25%) AWS Certification
19 16 (1.17%) MCSE
Quality Assurance & Compliance
1 244 (17.90%) SLA
2 111 (8.14%) ISO/IEC 27001
3 80 (5.87%) NIST
4 38 (2.79%) Cyber Essentials
5 31 (2.27%) GDPR
6 23 (1.69%) PCI DSS
7 20 (1.47%) JSP 440
8 18 (1.32%) GRC
9 15 (1.10%) QA
10 13 (0.95%) PMO
11 10 (0.73%) Accessibility
12 9 (0.66%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
13 8 (0.59%) HIPAA
14 7 (0.51%) Cyber Essentials PLUS
15 6 (0.44%) ISO 9001
15 6 (0.44%) NIST 800
15 6 (0.44%) SOC 2
16 5 (0.37%) NCSC
17 4 (0.29%) California Consumer Privacy Act
17 4 (0.29%) HMG Security Policy Framework
System Software
1 264 (19.37%) Active Directory
2 67 (4.92%) VMware Infrastructure
3 66 (4.84%) Hyper-V
4 45 (3.30%) vSphere
5 43 (3.15%) Oracle RAC
6 19 (1.39%) Docker
7 13 (0.95%) Virtual Machines
8 12 (0.88%) Firmware
9 9 (0.66%) VMware ESXi
10 8 (0.59%) Virtual Desktop
11 6 (0.44%) VMware NSX
12 2 (0.15%) Terminal Services
12 2 (0.15%) VMware Workstation
13 1 (0.073%) BitLocker
13 1 (0.073%) NFS
13 1 (0.073%) Virtual Servers
Systems Management
1 61 (4.48%) SCCM
2 51 (3.74%) Microsoft Intune
3 45 (3.30%) Data Guard
4 43 (3.15%) Oracle RMAN
5 31 (2.27%) Single Sign-On
5 31 (2.27%) Terraform
6 26 (1.91%) OpenSSO
7 22 (1.61%) vCenter Server
8 18 (1.32%) Kubernetes
9 17 (1.25%) Ansible
10 12 (0.88%) QRadar
10 12 (0.88%) SCOM
11 8 (0.59%) WSUS
12 7 (0.51%) NetBackup
13 6 (0.44%) Cisco Prime
13 6 (0.44%) Grafana
13 6 (0.44%) NetCrunch
13 6 (0.44%) VxRail
14 5 (0.37%) Kibana
14 5 (0.37%) Suricata
Vendors
1 437 (32.06%) Microsoft
2 141 (10.34%) Cisco
3 134 (9.83%) VMware
4 128 (9.39%) ServiceNow
5 116 (8.51%) Oracle
6 96 (7.04%) Remedy
7 53 (3.89%) Dell
8 43 (3.15%) Citrix
8 43 (3.15%) Sun
9 39 (2.86%) SolarWinds
10 38 (2.79%) SAP
11 33 (2.42%) Splunk
12 27 (1.98%) Tanium
12 27 (1.98%) Tripwire
13 23 (1.69%) HP
13 23 (1.69%) Palo Alto
14 21 (1.54%) Meraki
14 21 (1.54%) Mitel
15 20 (1.47%) BMC
16 17 (1.25%) Google