Information Technology Help Desk Manager
Hendon, England, United Kingdom
GAIL's
effectively and to the required standards Deputise when necessary And you the missing ingredient... Sound knowledge and experience of supporting a wide range of IT applications, platforms, and technologies (M365, Azure, Active Directory, hardware) Strong organisation skills, personally and professionally with 3+ years experience in a similar role. “Can … to business needs, and to escalate when necessary/appropriate, and problem solve Demonstrably provide excellent customer service to business functions Examples of previous IT projects undertaken or personal study on-going would also be a good support to the application An ability to market and promote the service … for the service desk An ability to think critically about systems and to adjust consistently as needed Ensuring that all processes used by the IT Service Desk are thoroughly documented, consistently audited, and regularly improved Willingness and ability to learn about standard and bespoke applications Please note this role more »
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