101 to 125 of 668 Service Delivery Jobs in London

to management team meetings, briefings, consultation forums, correspondence, publicity, monthly and ad-hoc reporting and other publications, as appropriate. Responsible for developing and implementing service delivery processes and procedures that interfaces with the sales and operation processes to enable smooth services provisioning. Serving as the primary point of … contact with customers throughout the onboarding and fit-out process, and customer BAU services requirements. Ensure Early Access, Ready for Service, and other customer contractual requirements are met; coordinate with internal teams to track and maintain compliance with all contract obligations. Work with the design team and the customer … to ensure customer requirements for fit- out of the data centre are met. Work with various service owners and develop customised service solutions to suit customer's service requirements if required. Maintain customer project budgets and trackers, ensure compliance with financial policies, meet contractual commitments and customer More ❯

We are looking for a Director level person to join Capgemini as our Service Growth Lead to lead the continued growth of our Service business, delivering exceptional customer-centric digital experiences and lead the growth of our design, development, and delivery of some of the largest, most … innovative, digital transformation projects in the UK. Be a part of a dynamic team that shapes the future of digital experiences. The Service Growth Lead will be responsible for leading and executing strategic initiatives to enhance and expand our customer service capabilities. This role requires a leader with … outcomes. Sitting within our Digital Customer Experience (DCX) business in the UK, this is a key leadership role shaping our go-to-market and delivery strategy. You will work with our DCX CoE Head, Offer and Technology leads, and Market Unit leads to drive our Service go to More ❯

transform varied data into meaningful insights & communicate effectively with diverse audiences to enhance organisational performance? Do you excel at applying critical thinking to evaluate service delivery models and drive systemic change to improve outcomes? If you are passionate about using data to tackle complex problems, improve systems and … Cycle to work scheme & season ticket loans Ongoing training & support with opportunities for career development & progression About the Role: As a Deputy Head of Service for Performance & Quality you will: Proactively analyse data from diverse sources, transforming it into powerful & useful insights for our service Produce management information … impact analysis, service modelling & customer-focused performance tools Monitor service performance & identify risks to support & enable data-driven decision-making & continuous improvement Be a key member of a multi-disciplinary network of experts within Victim Support's London Management Team Work in partnership with key stakeholders across London More ❯

to security incidents and system anomalies promptly Re-architect and develop on-call systems to enhance response capabilities and operational reliability Establish and manage service catalogues and service delivery processes to streamline IT operations Set up and maintain Service Level Objectives (SLOs) and Service Level … Agreements (SLAs) to ensure consistent and reliable service delivery Maintain impeccable documentation standards, contribute to corporate knowledge sharing via blogs or presentations, and engage in regular show-and-tell sessions to disseminate information and best practices Essential Skills AWS Professional certification or equivalent practical experience AWS Certified Security … effective monitoring and alerting systems using Datadog for maintaining platform reliability and security Experience in architecting and developing on-call systems Experience setting up service catalogues and delivering IT services effectively Proven ability to develop and maintain Internal Business SLOs and SLAs Experienced in conducting penetration testing and vulnerability More ❯

IT Cloud Infrastructure Delivery Director - Managed Services Who we are: Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world. … a boundless impact that transforms your career—and the lives of people across the world. Visit us at UST.com. You Are: The IT Infrastructure Delivery Director will be responsible for overseeing the successful delivery of a highly complex, large-scale IT infrastructure management program. This program will serve … delivering IT infrastructure services in a Managed Services environment, with a deep understanding of cloud technologies (primarily Azure), datacentres, networks, end-user computing, IT Service Management (ITSM), and service desks. This role requires a strategic leader who excels in driving operational excellence, managing large teams, overseeing complex transitions More ❯

and technology they need to make new medical discoveries and create more effective, targeted medicines for everybody. Job Description We are seeking a Principal Service Designer to join us on an 18-month fixed-term contract. At Genomics England, Principal Service Designers play a pivotal role in shaping … and leading the design of our most impactful services and programmes. Everyday responsibilities include: Lead the design of our Healthcare Genomics Service, from design strategy + programme to execution. Identify opportunity areas to explore for service improvements and solutions, based on deep understanding & contextual knowledge of the service and its users, including establishing service governance methods where appropriate. Raise awareness and visibility of design and research work and help upskill colleagues when necessary. Recommend, advocate for and participate in design research. Scope own work and help scope other service designers' work effectively across the service More ❯

and technology they need to make new medical discoveries and create more effective, targeted medicines for everybody. Job Description We are seeking a Principal Service Designer to join us on an 18-month fixed-term contract. At Genomics England, Principal Service Designers play a pivotal role in shaping … and leading the design of our most impactful services and programmes. Everyday responsibilities include: Lead the design of our Healthcare Genomics Service, from design strategy to execution. Identify opportunity areas to explore for service improvements and solutions, based on deep understanding and contextual knowledge of the service and its users, including establishing service governance methods where appropriate. Raise awareness and visibility of design and research work and help upskill colleagues when necessary. Recommend, advocate for, and participate in design research. Scope own work and help scope other service designers' work effectively across the service More ❯

and technology they need to make new medical discoveries and create more effective, targeted medicines for everybody. Job Description We are seeking a Principal Service Designer to join us on an 18-month fixed-term contract. At Genomics England, Principal Service Designers play a pivotal role in shaping … and leading the design of our most impactful services and programmes. Everyday responsibilities include: Lead the design of our Healthcare Genomics Service, from design strategy + programme to execution. Identify opportunity areas to explore for service improvements and solutions, based on deep understanding & contextual knowledge of the service and its users, including establishing service governance methods where appropriate. Raise awareness and visibility of design and research work and help upskill colleagues when necessary. Recommend, advocate for and participate in design research. Scope own work and help scope other service designers' work effectively across the service More ❯

TITLE: Global Service Engineer – On-Site DEPARTMENT: Global Service and Support REPORTING TO: Service Delivery Manager OFFICE LOCATION: London Overview of the Team Technology is central to the success of IPC and to maintaining our edge in the marketplace. IPC’s approach to investing and creative … work environment where every employee is encouraged to challenge, identify, and ultimately lead improvements to the status quo. Role Overview The On Site Global Service Engineer (GSE) will be a member of a 24x7 Support team dedicated to a specific customer and reporting on site at the customer premises … the management of enterprise deployment of IPC Unigy trader voice platform. The GSE will be responsible to respond to services calls, manage Incident and Service Request tickets, escalate Problem tickets, monitor the technical environment and perform regular checks to validate stability of systems. The goal is to ensure stable More ❯

Role: Service Delivery Manager Location: London, UK (Onsite) Type: Permanent Responsibilities: Experience in hardcore infrastructure management, not just process management. Handle service desk, end-user services, and datacenter teams. Collaborate with offshore teams. Domain knowledge in Azure and AWS cloud environments. Work on migration and transformation projects. … working with customers on-site. Bachelor's degree or equivalent certifications. Minimum of 5 years hands-on experience in Infrastructure Operations, Network Operations, and Service Desk. Experience in project/program management in relevant areas like Service Desk, Infrastructure Planning, and Network Planning. Specific experience in onshore/ More ❯

Operations London (travel required) £65k to £75k p.a.+ bonus + benefits Exciting fast paced role, working to oversee and drive performance and support the delivery of new products and services. The Role As Head of Client Operations, you will be responsible for the performance of service delivery … KPIs. Covering front line and support teams, customer services, billing, operations and complaints, your main responsibilities will include: Build and maintain strategic partnerships, assuring delivery against agreed outcomes Lead and manage the delivery of customer service strategy/customer contact strategy/channel offering Create a culture … of performance improvement through the use of data and analytics Drive initiatives across the customer journey which deliver effectiveness and efficiency Support the delivery of new products and services to ensure they embed smoothly into the operation Oversight and assurance to supplier performance analytics/quality assurance/regulatory More ❯

Service Transition Manager - Automotive FTC for 6 months initially to support a platform upgrade. .NET, SQL, Blazor, Azure within the automotive industry. Role - Service Transition Manager Type - Fixed term contract (6 months) likely extension Location - Hybrid, 2/3 days per week in the office (London, Victoria) Salary … pa, pro rata Spec - Key Responsibilities Own and manage the end-to-end service transition process, ensuring the platform is ready for go-live and fully supported post-deployment. Act as the primary interface between engineering, QA, DevOps, operations, support, and other stakeholders throughout the transition phase. Establish and … document all service management processes, support models, SLAs, and early life support arrangements. Ensure operational readiness through the development of handover materials, support documentation, user guides, and training where required. Manage the risks and dependencies associated with platform deployment, coordinating with delivery teams to resolve blockers. Support the More ❯

through: Cloud, Data & AI (Adatis), Enterprise Applications (Incremental), Workplace Services and Cyber Security & Networking. Values: Open, Trusted and Bold Trusted Partners: Microsoft: Top 3 Service Providers, Azure Expert Status, Fastrack & Inner Circle Partner HPE: Platinum Partner – FY23 UK&I Solution Provider of the Year Palo Alto & Crowdstrike: part of … our NextDefense Cyber Security Portfolio Fortinet: Elite VIP Program – one of only 2 in the UK AWS: Advanced Solution & Managed Service Provider Program Job Description Track accuracy of the current and predicted orders going through the team; Responsible for ensuring services orders are processed correctly throughout all relevant departments … in the business and that all key process steps are taken; Interpret complex services orders and coordinate the ordering and delivery of equipment and the procurement of services. Provide input into services-based tenders where required to ensure that the bid reflects the capability of the team to facilitate More ❯

a network of enterprise-wide scaled solutions and services. This role sits within the Marketing, CCL & PACS Intelligence (MCPI) Services team, which is a service line embedded in the broader Enterprise Services structure. In your role within the Business & Marketplace Performance Domain, you will shape, implement, and operationalize our … in expanding the adoption of operational data and analytics products into monthly, quarterly, and annual routines. You will be part of a globally networked, service delivery team building a transformational, and competitively advantaged data supplier landscape that drives data quality, stability, and simplicity across our 9 Operating Units. … In collaboration with the Digital & Technology Services team this role is essential in ensuring the successful execution of strategic roadmaps and delivery of MPI initiatives. What You’ll Do for Us: Advance External Data Partnerships Elevate value delivery with current and new data suppliers, partnering with Marketing, Strategy More ❯

to expand access to housing and drive long-term solutions to the housing crisis. About the Role An opportunity is open for a Salesforce Service Delivery Manager to join Hyde, a housing provider committed to offering affordable, quality homes across the UK. This role involves leading a mix … of internal technical teams and third-party partners to deliver key system updates and maintain reliable service operations. The role requires close collaboration with project managers, IT teams, and business stakeholders to support ongoing system integration and performance tracking. Key Responsibilities Manage and guide cross-functional teams to ensure … schedules, integrations, and service operations run smoothly. Oversee day-to-day team management, including development and performance discussions. Maintain service levels in line with internal agreements while keeping end-user needs front of mind. Handle vendor coordination, contract compliance, and software asset management. Recommend and implement improvements in More ❯

role Some highlights Being part of an international company yet with local presence Build a safer digital society together with us Working as aMSS Delivery Lead As an MSS Delivery Lead , you play a critical role in the smooth and efficient transition of new clients onto our Managed … comprehensive security services are correctly configured, integrated, and aligned with the client's specific business requirements and security expectations from the outset. The MSS Delivery Lead ensures that the foundational elements of the service are set up with precision, guaranteeing that the client receives a seamless and customised … security solution that meets their unique needs. The MSS Delivery Lead will have a direct reporting to the UK Head of Client Delivery. Other key stakeholders are the Global MSS Delivery Teams and key stakeholders across Sales, Presales, Legal, Professional Service delivery teams, PMO and Service More ❯

UK's leading over-50s age inclusive jobs board. Job Description As our Business Unit brings more and more clients on to our Managed Service, it has become necessary to mature our Change Management and Service Transition processes. The role will be an approximately 50-50 split between … the two disciplines. We are seeking a highly skilled and proactive Senior Major Incident and Problem Manager to join our IT Service Management team. This hands-on role is crucial for managing major incidents, evolving our processes, and working closely with software teams to manage problems. The ideal candidate … extensive experience in ITIL processes, particularly in Major Incident and Problem Management, and will play a key role in prioritizing focus to improve our service to clients. Responsibilities Major Incident Management: Lead the management of major incidents, ensuring timely resolution and effective communication with clients and stakeholders throughout the More ❯

in London, we have seven office locations around the world with clients across four continents. What you'll do and what we offer The Service Delivery Manager oversees the delivery of Aptitude's products, ensuring contractual obligations are met while fostering strong client relationships. Acting as a … . Allocate and oversee resources, manage distributed teams, and ensure adherence to best practices. Build strong relationships with internal teams and clients to optimize service delivery. Conduct planning, retrospectives, and performance reviews while identifying and implementing improvements. Provide detailed internal reporting, manage risk, and maintain SOC compliance. Align with … options What we're looking for Skills and Behaviours : Management & Problem Solving : ITIL-certified with strong organizational, critical thinking, and people management skills. Client Service : Ability to simplify problems, deliver succinct feedback, and ensure high client satisfaction. Communication : Proficient in English, with excellent report writing, presentation, negotiation, and active More ❯

Penguin Solutions is seeking a dynamic, experienced Customer Support Manager to join and lead a team of service professionals delivering technical support to our EMEA customers and partners. The successful candidate will have experience building and leading customer facing, technical service teams delivering mission critical support for both … solutions. Responsibilities Lead and manage a team of support professionals located throughout Europe, the Middle East and Africa who are tasked with providing exceptional service to our valued customers. Develop and implement support strategies and processes to ensure our service delivery practices remain contemporary, keeping pace with … industry shifts to achieve efficiency. Reinforce best practice disciplines to ensure all team members are providing consistent, positive service experiences to our customers and partners. Utilize performance management principals to conduct ongoing evaluations of team members throughout the year. Provide employees with ongoing training and skills development resources to More ❯

responsible for overseeing and optimizing the core IT operations and infrastructure functions. Your role encompasses strategic planning, operational management, and driving excellence in IT service delivery, infrastructure management, and technology operations. You will lead a team of specialists across digital foundations, connectivity services, cloud infrastructure, and IT service management, ensuring alignment with organizational goals and technology standards. Responsibilities include: Strategic Leadership Team Management Operational Excellence Technology Innovation and Transformation Service Delivery and Support Security and Compliance Vendor and Budget Management Collaboration and Communication Qualifications: Bachelor's degree in information technology, computer science, or related field. … preferred. Proven experience in IT leadership roles, overseeing IT operations, infrastructure management, and technology governance in a complex organizational environment. Strong understanding of IT service management principles, ITIL framework, service desk operations, incident management, problem resolution, and change management processes. Expertise in managing IT infrastructure, networks, systems, cloud More ❯

Practice Manager, QA Manager, Service Delivery, Stakeholder Management, Remote Practice Manager/QA Manager required to work for a fast-growing business based in Central London. This position will be primarily remote with some travel to the Central London offices, as well as occasional global travel. All travel … Domain Knowledge (Quality Assurance, Quality Control & Testing – Frameworks, Tools, Techniques) Resource Management (Capacity & Capability with Partners and where needed Internal) Stakeholder Engagement (Execs to Delivery, incl. internal clients – full stack – incl. planning, monitoring & reporting) Pre-Sales (presenting, scoping, estimating, solutioning, resourcing) Delivery (Driving Team Outcomes – incl. Partners, Ensuring … Quality Delivery and Meeting Stakeholder Expectations) Governance, Leadership & Management (Budgets, Delivering the Quality Strategy, Overseeing Teams and Ensuring outcomes) In addition, our client will be looking for the following in your experience: You MUST have managed or led QA Teams of significance (including 3rd parties) – size and scale is More ❯

the success of the role is to provide a premium customer support experience focused on a "center of excellence" that allows for a full-service delivery support cycle. This role is responsible for managing the Platform Operation Team centralized within a single geo-region, orchestrating the regional teamwork … design, implement and operate a support model that is fit for purpose for our future. Adopt a "Measure Everything" approach to ensure that internal service level objectives and customer service levels agreements are exceeded including executive level reporting on operational health metrics such as SLAs, incident resolution, performance … insight and expertise on how customers will perceive the changes or impacts to customers to drive customer organization change management and communication. Empower the Delivery teams to release new products, features, updates and fixes quickly, while ensuring Platforms remain reliable and stable. Work with the wider Engineering, Product, Delivery More ❯

are looking for an experienced M&E Contract Manager to run their M&E and compliance workstreams. We have an opportunity for an experienced Service Delivery Manager to us and lead the M&E function in our responsive repairs division. Key focus will be on ensuring timely, compliant … customer care practices. Lead responses to residents' queries, complaints, and feedback professionally. Manage and review operational risk registers to meet client expectations. Ensure successful service delivery through effective supply chain management. Manage contractors for procurement, commissioning, and service demands. Improve efficiency and output of repairs and maintenance … targets, and budgets. Stay updated on contract management practices and legislation. Represent the company and liaise with stakeholders; stand in for the Head of Service when needed. Manage the workforce and delivery of work programmes, ensuring technical direction, quality, and cost control. Develop solutions to improve efficiency, reduce More ❯

3rd Party IT Suppliers to build and deliver IT Services and Solutions. You'll ensure that solutions meet agreed criteria and review SLAs and service metrics to identify improvement opportunities in IT Infrastructure. You will also strive for continuous improvements in the Infrastructure Service Portfolio for local Project … Sites. You'll also be responsible for the "End to End" Project IT Infrastructure service delivery to the Grid Integration Business Unit across UK and Ireland. Implements effective interfaces between IT teams for all IT services and, where required, ensures adherence in line with agreed service level … agreements (SLAs), all within the department's practice competence. Lead IT delivery by setting and monitoring targets. Maintain relationships with business project teams to balance cost, time, and demand. Manage expectations and requirements for local Project IT services delivery. Oversee capture, analysis, aggregation, and prioritization of IT site projects More ❯

of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true International IT provider and are … managing the required operational functions in delivering the Programme objectives and developing a deep understanding of projects to gain insights into the scope of service delivery. Key Responsibilities Monitor a suite of programmes to ensure the successful execution of implementation plans, KPIs, SOWs, billing milestones. Conduct regular assessments of … recommend and action improvements to optimize results. Act as the primary point of contact during the management of the Programme, of all technology and service-related inquiries, concerns, and issues, and plan a resolution or escalate as needed to appropriate parties. Training of teams/people, and management of More ❯