76 to 100 of 668 Service Delivery Jobs in London

Business Analyst - Retail/Service Delivery/Supply Chain Locations: London + Birmingham (must be willing to travel to client sites throughout the UK on an ad hoc basis) Salary: Competitive salary and package (Depending on level of experience) Accenture are hiring at the following level - Specialist Join … range of new skills on the job. In our team you will learn: How to provide solutions to real world problems across Retail/Service Delivery/Supply Chain clients in the UK. How to help transform leading organisations and communities around the world. How best to develop … hold challenging conversations where there are conflicting priorities or requirements. Demonstrate an ability to problem solve while confidently and effectively manage relationships, communication and delivery upwards across internal and external stakeholders. Demonstrate an ability to adapt to new clients or technologies. Can demonstrate an understanding and practical experience of More ❯

We are seeking experienced, organised, and driven Advice Delivery Managers (ADMs) to join our Financial Planning Pods in various locations. In this role, you will work closely with the Pod Advisers, Regional Directors, the Training and People teams, and other Pod ADMs to enhance the client experience, streamline service delivery to Advisers and clients, and improve the speed and accuracy of administrative support and advice. Operating in a fast-paced, collaborative environment, you will play a key role in ensuring that advice support functions run efficiently, enabling Advisers to focus on delivering high-quality financial planning. By … embedding best practices, optimising processes, and driving service excellence, you will help maintain the highest standards in client service while ensuring seamless operational support. Why Saltus? Our mission is to improve everyone’s relationship with their wealth: to make it a positive force for their future and at More ❯

This role is with a globally recognized managed security service provider specializing in advanced cybersecurity solutions. The organization operates Security Operations Centers (SOCs) across multiple regions, including offices in the US, UK, Middle East, Africa, and Australasia, offering services such as threat detection and response, incident management, and cyber … risk advisory. 1.Customer Service Delivery: Serve as the primary point of contact for cybersecurity services, ensuring efficient and effective delivery to end customers. Oversee service delivery ensuring SLA compliance and client satisfaction. 2. Customer Relationship Management: Develop and maintain strong client relationships by providing regular … meet client-specific requirements. 3. Performance and Quality Management: Monitor and evaluate the performance of cybersecurity services, identifying opportunities for improvement. Ensure high-quality delivery through regular audits, reviews, and reporting. 4. Incident and Crisis Management: Lead major and critical incident handling, providing clear guidance and leadership during crisis More ❯

and Azure cloud. Role Overview: We are seeking an experienced Director of Cloud & IT Operations to ensure the quality and cost-effectiveness of our Service Delivery, Applications, and Technology services. This role is crucial in aligning IT services with business requirements and managing ongoing relationships with key stakeholders … and suppliers. Key Responsibilities: Leadership: Develop and manage technical strategies, ensuring IT services meet both operational and strategic demands. Service Desk Management: Lead an effective IT Operations Service and Service Desk. Performance Management: Develop and manage KPIs, SLAs, and other service management reporting, ensuring team performance … aligns with these agreements. Quality Assurance: Ensure departmental processes for IT service desk queries are effective and approve any necessary policy or process changes. Data Analysis: Analyse service delivery data to assess performance against standards, KPIs, or objectives. Corrective Actions: Initiate and lead corrective actions to align More ❯

and Azure cloud. Role Overview: We are seeking an experienced Director of Cloud & IT Operations to ensure the quality and cost-effectiveness of our Service Delivery, Applications, and Technology services. This role is crucial in aligning IT services with business requirements and managing ongoing relationships with key stakeholders … and suppliers. Key Responsibilities: Leadership: Develop and manage technical strategies, ensuring IT services meet both operational and strategic demands. Service Desk Management: Lead an effective IT Operations Service and Service Desk. Performance Management: Develop and manage KPIs, SLAs, and other service management reporting, ensuring team performance … aligns with these agreements. Quality Assurance: Ensure departmental processes for IT service desk queries are effective and approve any necessary policy or process changes. Data Analysis: Analyse service delivery data to assess performance against standards, KPIs, or objectives. Corrective Actions: Initiate and lead corrective actions to align More ❯

Practice Manager, QA Manager, Service Delivery, Stakeholder Management Join to apply for the Practice Manager, QA Manager, Service Delivery, Stakeholder Management role at Buy Local Sundridge Ltd Location: Remote with some travel to Central London offices. Key Responsibilities: Domain Knowledge in Quality Assurance, Quality Control & Testing … Frameworks, Tools, Techniques. Resource Management including Capacity & Capability with Partners. Stakeholder Engagement from Execs to Delivery, including internal clients. Pre-Sales activities such as presenting, scoping, estimating, solutioning, and resourcing. Driving Team Outcomes including Partners, Ensuring Quality Delivery and Meeting Stakeholder Expectations. Governance, Leadership & Management including Budgets and More ❯

next level—expanding into the Middle East, a region on the verge of explosive digital commerce growth. Your Role As the Head of Ecommerce Delivery, you'll be stepping into an exciting leadership role where you'll be at the helm of launching and expanding this new branch. Collaborating … dynamic, high-growth settings and are excited to be part of something greater. You will be tasked with scaling our Shopify Plus and VTEX delivery practice into a $5M business unit over the coming 3 years. In this leadership role, you'll oversee our Strategy, UX, Development, Project Management … Key Responsibilities Lead, Manage and Accountable (LMA) Accountability for Profit and Loss objectives, ensuring both profitability and operational efficiency Developing and recruiting talent for delivery departments Initially oversee and manage end-to-end project execution, from initial strategy and design through development, QA, and UAT to final delivery More ❯

As a leader of Private Banking's Client Service Team, you will be directly responsible for the delivery of Client Services, and the management of Client Service Professionals with a direct reporting line to the COO. You will be responsible for the investigation, analysis, and resolution of … Incidents and other identified issues affecting multiple Firms. You will develop and implement standards, processes, and procedures across the Client Service Team. You are responsible for ensuring superior client service to Private Banking's Firms, providing prompt, accurate, and complete responses and resolutions to incidents, client inquiries, and … other service issues. You will also direct the training, performance, and development of Client Service Professionals, and ensure that your group is appropriately prioritizing, addressing and completing assigned responsibilities. You will assume direct responsibility, as required, for complex, difficult, or other significant non-routine matters, and develop and More ❯

solutions, in the Public Safety & Transport segment (police, fire brigades, emergency rescue services) as well as the Maritime domain. The role of the Lead Service Manager is all about providing exceptional support to UK-based customers, and your team is responsible for supporting their customers continuously to ensure high … levels of customer satisfaction, together with ensuring the technical stability of their systems. You will work closely with the Service, Project and Engineering teams both in the UK and in the international Headquarters. Key Responsibilities Leading & owning successful UK PS & Mar Service delivery, reporting to the UK … to day ensuring customer expectations and SLA’s are achieved and exceeded, and we grow with each of their customers. Developing the PS & Mar Service function strategy based on the overall UK PS/Mar strategy, ensuring that the Service team understands and implements the strategy. Identifying, assessing More ❯

Principal TPM, Kuiper Enterprise Service Delivery EMEA Job ID: Amazon Kuiper Services Europe SARL, UK Branch - Q18 Project Kuiper is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband … PhD in Wireless Communications Systems. Experience working directly with enterprise or government customers, leading complex end-to-end system integration and on-site wireless service delivery projects. Experience managing programs across cross-functional teams, building processes, earning trust with stakeholders, and coordinating wireless service development milestones/ More ❯

centre solutions" the Public Safety & Transport segment (police, fire brigades, emergency rescue services) as well as the Maritime domain. The role of the Lead Service Manager, is all about providing exceptional support to UK based customers, and your team are responsible for supporting their customers continuously to ensure high … levels of customer satisfaction levels together with ensuring the technical stability of our systems. You will work closely with the Service, Project and Engineering teams both in the UK and in our Headquarters. Day-to-day duties Leading & owning successful UK PS & Mar Service delivery, reporting to … to day ensuring customer expectations and SLA's are achieved and exceeded, and we grow with each of our customers. Developing the PS & Mar Service function strategy based on the overall UK PS/Mar strategy, ensuring that the Service team understands and implements the strategy. Identifying, assessing More ❯

solutions" in the Public Safety & Transport segment (police, fire brigades, emergency rescue services) as well as the Maritime domain. The role of the Lead Service Manager is all about providing exceptional support to UK based customers, and your team is responsible for supporting their customers continuously to ensure high … levels of customer satisfaction together with ensuring the technical stability of our systems. You will work closely with the Service, Project and Engineering teams both in the UK and in our Headquarters. Day-to-day duties Leading & owning successful UK PS & Mar Service delivery, reporting to the … to day ensuring customer expectations and SLA's are achieved and exceeded, and we grow with each of our customers. Developing the PS & Mar Service function strategy based on the overall UK PS/Mar strategy, ensuring that the Service team understands and implements the strategy. Identifying, assessing More ❯

solutions" in the Public Safety & Transport segment (police, fire brigades, emergency rescue services) as well as the Maritime domain. The role of the Lead Service Manager is all about providing exceptional support to UK based customers, and your team is responsible for supporting their customers continuously to ensure high … levels of customer satisfaction together with ensuring the technical stability of our systems. You will work closely with the Service, Project, and Engineering teams both in the UK and in our Headquarters. Day-to-day duties Leading & owning successful UK PS & Mar Service delivery, reporting to the … to day ensuring customer expectations and SLA's are achieved and exceeded, and we grow with each of our customers. Developing the PS & Mar Service function strategy based on the overall UK PS/Mar strategy, ensuring that the Service team understands and implements the strategy. Identifying, assessing More ❯

We are working with a forward-thinking technology solutions provider looking to bring in a new Head of Operations to lead senior engineering and service delivery teams across the UK. This high-impact role is perfect for someone passionate about driving operational excellence, building strong teams, and delivering … exceptional client experiences. Job Responsibilities: Lead and mentor senior engineers and service delivery management teams across the UK Ensure service levels and KPIs are consistently achieved and exceeded Oversee high-profile client engagements and act as the escalation point when required Conduct performance reviews and support career … development within your teams Streamline operational workflows and continuously improve service delivery processes Collaborate with internal teams to drive client satisfaction Key Requirements: Leadership experience in Managed IT Services Proven ability to manage large, distributed teams and complex client portfolios Solid technical knowledge of MSP tools and service More ❯

solutions, in the Public Safety & Transport segment (police, fire brigades, emergency rescue services) as well as the Maritime domain. The role of the Lead Service Manager is all about providing exceptional support to UK-based customers, and your team is responsible for supporting their customers continuously to ensure high … levels of customer satisfaction, together with ensuring the technical stability of their systems. You will work closely with the Service, Project and Engineering teams both in the UK and in the international Headquarters. Day-to-day duties Leading & owning successful UK PS & Mar Service delivery, reporting to … to day ensuring customer expectations and SLA’s are achieved and exceeded, and we grow with each of their customers. Developing the PS & Mar Service function strategy based on the overall UK PS/Mar strategy, ensuring that the Service team understands and implements the strategy. Identifying, assessing More ❯

solutions, in the Public Safety & Transport segment (police, fire brigades, emergency rescue services) as well as the Maritime domain. The role of the Lead Service Manager is all about providing exceptional support to UK-based customers, and your team is responsible for supporting their customers continuously to ensure high … levels of customer satisfaction, together with ensuring the technical stability of their systems. You will work closely with the Service, Project and Engineering teams both in the UK and in the international Headquarters. Day-to-day duties Leading & owning successful UK PS & Mar Service delivery, reporting to … to day ensuring customer expectations and SLA’s are achieved and exceeded, and we grow with each of their customers. Developing the PS & Mar Service function strategy based on the overall UK PS/Mar strategy, ensuring that the Service team understands and implements the strategy. Identifying, assessing More ❯

the success of the role is to provide a premium customer support experience focused on a “center of excellence” that allows for a full-service delivery support cycle. This role is responsible for managing the Platform Operation Team centralized within a single geo-region, orchestrating the regional teamwork … improvement. Owner of the operational integrity of all production environments. Production Monitoring and Operational Reporting Adopt a “Measure Everything” approach to ensure that internal service level objectives and customer service levels agreements are exceeded including executive level reporting on operational health metrics such as SLAs, incident resolution, performance … insight and expertise on how customers will perceive the changes or impacts to customers to drive customer organization change management and communication. Empower the Delivery teams to release new products, features, updates and fixes quickly, while ensuring Platforms remain reliable and stable. System Reliability Work with the wider Engineering More ❯

the success of the role is to provide a premium customer support experience focused on a "center of excellence" that allows for a full-service delivery support cycle. This role is responsible for managing the Platform Operation Team centralized within a single geo-region, orchestrating the regional teamwork … improvement. Owner of the operational integrity of all production environments. Production Monitoring and Operational Reporting Adopt a "Measure Everything" approach to ensure that internal service level objectives and customer service levels agreements are exceeded including executive level reporting on operational health metrics such as SLAs, incident resolution, performance … insight and expertise on how customers will perceive the changes or impacts to customers to drive customer organization change management and communication. Empower the Delivery teams to release new products, features, updates and fixes quickly, while ensuring Platforms remain reliable and stable. System Reliability Work with the wider Engineering More ❯

in handling requests for new and existing services and features, responsible for restoration of desktop/AV and related technology services and/or service features to a satisfactory operational state, and the assessment of requests for new services and features amongst other responsibilities. This manager will have key … responsibilities within our EU & Asia offices where required. This responsibility will be focus on engaging high level contacts to ensure the maintenance of healthy Service Level Agreements, facilitate business continuance, and help direct the team to have a particular focus on enhancing productivity. This individual will design, maintain and … meetings regularly to promote healthy communication as well as individual team member meetings. Responsible for ensuring teams follow stated procedures to achieve operational and service excellence goals. Continually evaluate the Desktop Support team’s performance, needs of the offices and manage resources/scheduling effectively for the assigned geography More ❯

based on our values - working in an open and transparent way, creating strong partnerships with our customers and providing a first-class customer service. Service Delivery Manager East London £45,719 - £48,125 per year 40 hours per week - Monday to Friday - 8:00am to 4:30pm We … based team of 10 to 20 directly employed operatives (DLOs) as well as subcontractors. Key responsibilities include operational management of the end-to-end delivery of void repairs across the London region, ensuring that void properties are turned around to target, within budget and to our Lettable standard. On … required as you will be provided with a company van. You will also have opportunities to develop your career within Sanctuary. The role of Service Delivery Manager will include: Overseeing repairs and refurbishment projects to void properties, ensuring they are carried out to a high standard Inspecting works More ❯

and analytics services, internally and externally. The Directorate is focused on acquiring, collecting, processing and enriching data as well as guiding the design and delivery of the data platforms, dashboards and tools with a responsibility for surveillance systems and the UKHSA bioinformatics capability. We work with Agency wide stakeholders … business owners and suppliers to revolutionise enterprise data capability and technology. This critical post will lead the Service and Project Delivery Operations function in the Data and Surveillance Services division. The remit includes overseeing a team to design, build and run processes and capabilities within key parts of … support the development and translation of requirements, drive health incident responsiveness - learning and embedding best practice locally, utilise standardised tools and approaches to drive delivery of data roadmaps and business continuity. It also includes oversight and improvement of a 'Front Door' capability, key services used to manage demand and More ❯

r swydd Join the NHS Business Services Authority (NHSBSA) in a transformative leadership role, where you’ll play a pivotal part in the national delivery of the Future NHS Workforce Solution. The future solution will build upon the success of the Electronic Staff Record (ESR), which is the national … workforce. You’ll drive the successful implementation of the future solution. Your role will involve strategic leadership, managing key implementation activities, and ensuring seamless delivery across multiple User Organisations. There are 4 regional roles available and 2 national. All roles require travel across all NHS regions where required. Interview … in person, WC 5th May. Prif ddyletswyddau'r swydd We are looking for someone with a deep understanding of workforce systems and experience in service delivery and optimisation within complex organisations. You should have the ability to lead teams, influence stakeholders at all levels, and manage large-scale More ❯

Deputy Head of Service for Performance & Quality We have an exciting opportunity for an experienced data & analytics professional to join the Performance team in London. Are you ready to make a difference in a values-driven organisation? Can you transform varied data into meaningful insights & communicate effectively with diverse … audiences to enhance organisational performance? Do you excel at applying critical thinking to evaluate service delivery models and drive systemic change to improve outcomes? If you are passionate about using data to tackle complex problems, improve systems and shape strategic decisions, we want to hear from you. County … Cycle to work scheme & season ticket loans Ongoing training & support with opportunities for career development & progression About the Role: As a Deputy Head of Service for Performance & Quality you will: Proactively analyse data from diverse sources, transforming it into powerful & useful insights for our service Produce management information More ❯

collaborates with clients across industries to drive impactful change and create long-term value. Job Summary We are looking for an innovative and experienced Service Architect to join our dynamic team at BIP UK. This role is pivotal in driving digital transformation initiatives for our clients, helping them to … technology landscapes and achieve their strategic goals. The ideal candidate will possess a blend of technical, business, and strategic skills to design and optimize service delivery solutions effectively. Key Responsibilities: Design and architect end-to-end service architectures that align with business objectives and client needs. Define … service models, workflows, and operational frameworks for new and existing services. Confirm service solutions support strategic goals, providing expert advice on service transformation, optimisation, and innovation. Implement effective Service Governance through definition and management of SLAs, KPIs, and OLAs, ensuring compliance with industry standards (e.g.: ITIL More ❯

Main Responsibilities As the Head of IT Service Delivery, you will lead a function of service specialists with responsibility for the UK Bank’s IT Service Management capabilities (incident, problem, change, release and reporting), the IT Service Desk (supporting c. 3800 users) and IT Assurance … other things, you will lead the roll out of new ITSM tooling for the UK Bank, a new contact center solution for the IT Service Desk, an IT Service Desk enhancement programme and establishing relevant parts of a Service Management Framework for the UK Bank. This is … be part of the out of hours Major Incident rota (currently 1 in 6 weeks). Other Responsibilities ITIL Process Implementation and Management IT Service Desk Leadership and Team Development Stakeholder Engagement Incident and Problem Management Change, Release and Configuration Management Risk management and Compliance Supplier Management Group Services More ❯