51 to 75 of 368 Customer Service Jobs in the North West

to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. Reporting to the IT Service Desk Team Lead, the role will be to assist the delivery of functions within the IT team and the wider BDO business by working … on the Service Desk as an Analyst Resolving Incidents alongside championing technologies, picking up escalations and providing support for the Team Leader, and deputising where required to ensure that the BDO IT Support function is operating within defined KPIs and SLAs to ultimately protect BDO reputation, enhance customer relationships and provide continual service improvement. The role will be responsible for day-to-day delivery of IT Service Desk and administration activities according to governance, processes, policies and agreed service level agreements. In this busy and rewarding role you'll also: Provide ownership to expedite more »

staff and be the point of contact for managing all hardware and software issues assigned to you whilst working in accordance with the Trusts service level agreement. As a result, efficient and effective communication skills in a wide range of forms are vital. Participation in an extended out of … For candidates applying using a Hotmail account or have strict firewall settings please ensure the following: Junk Mail is checked regularly Disclosure and Barring Service: On 28 November 2020, the new Disclosure and Barring Service filtering rules will come into effect. The changes mean that: youth cautions, reprimands … ROA) 1974 (Exceptions) Order 1975 (as amended) the successful candidate(s) will be subject to a criminal records check with the Disclosure and Barring Service (DBS). The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if more »

SERVICE ENGINEER INDUSTRIAL MOTORS/SWITCH GEAR/MANCHESTER/£35,000 TO £37,000 OTE Are you an experienced Service Engineer , looking for a new role with a growing company, that puts its people first? Do you want to work in an environment where the managing team … ago and have grown to be the European market leader in our field of industrial vacuum technology and materials handling. We are looking for Service Engineers to join our team to service and maintain three phase electrical industrial vacuum and material handling equipment systems for our exciting range … of customer's commercial, industrial, public sector and blue-chip customers. The role will be based out of our Heywood depot and would suit someone with a background in industrial motors and associated switch gear, it will also include travel to sites across the UK. Four nights per month more »

Medical Field Service Engineer (Pathology Laboratory Diagnostics) Basic Salary £45,000 to £50,000 (with the opportunity to progress into a senior field service role paying £56K) Bonus Car Allowance Excellent Benefits Package ** An excellent opportunity for experienced Service Engineers from a range of electronics systems backgrounds … to join a market leading supplier of Autoimmune Diagnostics, Immunology, Biochemistry, Haematology, Histology, Microbiology, Immunodiagnostics Systems and Reagents ** The Role – Medical Field Service Engineer (Pathology Laboratory Diagnostics) This market leader seeks to recruit a technically motivated and customer focused Medical Field Service Engineer, responsible for: The service … systems, utilised within pathology departments, NHS laboratories and clinical chemistry environments The successful applicants will support clinical chemistry and blood diagnostics products located at customer sites Your Background – Medical Field Service Engineer (Pathology Laboratory Diagnostics) To succeed in this exciting role, you must be able to demonstrate: A more »

Account Manager OR Fast Track Engineer position. This unique opportunity will allow the right person to flourish as a Technical Engineer and as a Customer Success Manager, working for one of the UKs leading Microsoft Solutions Partners, with 8 Microsoft Specialisations and 5 Microsoft Designations. Role Overview: As aMicrosoft … successful onboarding of workloads within M365. Responsibilities: Provide technical guidance, best practices, and remediation steps to successfully onboard users to Microsoft Office 365. Support Customer Success Managers (CSMs) during customer welcome calls by addressing technically minded questions. Lead technical workshop discussions with customers across specific M365 workloads, tailoring … approaches to help them achieve their goals. Own technical workshop engagements through their lifecycle, ensuring satisfactory customer resolution. Accurately record time in a centralized system for reporting on customer service usage. Requirements: Practical knowledge of the full M365 stack Hands on technical support experience and capabilities Any more »

Job summary Anticoagulant Dosing and Advisory Service (ADAS)Blackpool Teaching HospitalsAnticoagulation support assistants (MLA). Full time/part time positions available AFC band 2 Bank Positions, Flexible working Hours between 08.30 -16.45 Monday to Friday, An exciting opportunity has arisen to join the Anticoagulant Dosing and Advisory … Service (ADAS) , we are seeking responsible and enthusiastic individuals to work as Anticoagulation Support Assistants .alongside our Biomedical scientists . We are a near patient blood testing service utilising point of care measuring devices to provide (warfarin) Anticoagulation dosing advice to patients at community based clinics . You … skills and the successful candidates will be able to work efficiently and effectively as a lone worker as well as in a team environment.The service has a fleet of hospital vehicles for service delivery( own vehicle is not required) consequently a full driving license is essential and the more »

Field Service Engineer, Robotic Laboratory Automation Robotics & Laboratory Automation Life Sciences Robotic Liquid Handling Systems ***Applications are invited from field service engineers from a range of electronics backgrounds, including ex-forces engineers with experience of radar, weapons guidance or similar high technology equipment*** Overall Earnings £50,000+ Basic … Salary Up To £43,000 Bonus £8,000 Company Car Pension Healthcare Life Insurance Phone, Laptop Holidays The Role – Field Service Engineer, Robotic Laboratory Automation This market leader seeks to recruit a technically motivated and customer focused Field Service Engineer, responsible for: Service, installation, breakdown, repair … and calibration of a wide range of sophisticated medical laboratory automation and life sciences robotic liquid handling systems Support scientific products located at customer sites, including pathology departments, university research, laboratories and pharmaceutical environments Your Background – Field Service Engineer, Robotic Laboratory Automation To succeed in this exciting role more »

you will do This is a coaching & performance development role where you are expected to use a variety of skills to maximise performance and customer experience across all relevant cross functional teams. To are expected to be subject matter experts, responsible for the maintenance of all regulatory & nonregulatory training … one meetings with contact centre agents and developing coaching plans Responsibility for maintaining regulatory & nonregulatory knowledge and delivering this to the CSC Proactively handle customer calls in accordance with the needs of the business meeting own and team KPIs Recommendations for process improvements and put solutions into practice to … continually improve our service and enhance customer experience Identify, build and maintain positive relationships with L&D leads, utilising this relationship to develop and deliver training plans Required profile: What we look for Contact centre experience Experience of successfully driving performance through coaching Ability to flex and deliver more »

your time will be focused on selling to air conditioning contractors, M&E contractors & sub-contractors Managing all aspects of the branch including distribution, customer service, HR, administration, sales and health & safety Manage stock levels, set and work towards budget expectations for each year Maintain existing base and … cultivate new customer relationships to increase sales Liaise internally with credit control team to manage customer accounts & payments Ensuring excellent customer service is provided Providing training, development and motivation to all depot personnel, managing a team of 8 Drivers, Warehousing & Internal Sales Staff The ideal applicant more »

will be responsible for the day-to-day co-ordination and processing of contracts from the field sales team whilst ensuring excellent levels of customer service, accuracy of data on the company computer systems and achieving department KPIs. You will also support the field sales team as the … Contracts Administration background looking for a new challenge with a company who will invest in your training, development & long term progression. THE ROLE: Entering customer details into CRM Assisting Sales team when quoting for work To assist in completing all sales related documentation by liaising with the sales reps … THE PERSON: Highly organised and self-motivated & Passionate about providing the best possible service to a valued customer base Experience within a similar role as a contracts administrator & used to managing multiple projects/accounts at any one time Good communication skills & a positive, proactive, problem solver with more »

Protect, TSM, Tivoli, Tivoli Storage Manager, Dell/EMC, Incident Management, Problem Management, Veeam, Dell/EMC, DellEMC, Storage, SAN, Backup, Engineer, MSP, IT Service Provider *MUST HAVE A UK DRIIVING LICENSE * Chapman Tate Associates seeks a Junior Storage and Virtualisation Engineer to join this leading IT MSP that … system administration, support and technical resolution Ensure internal/external processes and procedures are adhered to, in order to maintain consistency and quality of service Ensure runbooks are maintained and kept up to date for all assigned customers Working to customer Service Level Agreements (SLA’s) Liaising … with 3rd Party support companies Conducting daily, weekly and monthly checks within the customer environments to ensure they are running as expected Identify issues and help to drive improvements in customer satisfaction Skills and Experience: Essential: Experience working in a engineering and troubleshooting environment Exposure and understanding of more »

Customer Services Associate - 1st Line (Payroll), Level 2 SalaryCompetitive plus bonus LocationWigan, UK Permanent,Full Time Are you ready to dive into the world of technical support? We're looking for enthusiastic individuals to join our team and support customers with their queries. What will you be doing? As … a Customer Service Associate, you'll be at the frontline, providing top-class support to our valued customers. Here's what your day-to-day will look like: Responding to customer queries and providing assistance with our products Organising and documenting cases in our CRM system for … targets to keep our customers happy Prioritising tasks and meeting SLAs to ensure smooth operations Contributing ideas to improve our knowledge base and enhance customer experience Being a positive team player, supporting your colleagues and working towards common goals Embodying our IRIS values and representing our brand with professionalism more »

days based in our Oldham office and the remaining 3 days working remotely. This Applications Support Analysts is a key position within our IT service and will support by overseeing the installing, configuration, and implementation of computer applications, identify areas for potential improvement and make recommendations as to the …/2nd line application support maintaining enterprise applications with a good appreciation of applications design & development including database and infrastructure technologies. We're a customer-focussed organisation so we know that how we do things is just as important as what we do. In addition to being an established … application support analyst, you'll also have great customer service skills and be able to demonstrate the below essential experience: Excellent troubleshooting, problem solving & delivery skills coupled with a good understanding of ITIL support processes. Up-to-date knowledge of scripting, coding, and application software Proven experience of more »

Role: 1st Line Service Desk Technician Location: Manchester, United Kingdom Salary: £23,000 - £26,000 Are you a tech-savvy problem solver with a passion for customer service? Do you thrive in a fast-paced environment? If so, we have an exciting opportunity for you to kick … start your career in IT! Overview: I have an excellent opportunity to for a proactive and enthusiastic 1st Line Service Desk Technician. As the first point of contact for IT-related issues, you will play a crucial role in providing technical support to internal staff, ensuring their IT systems … run smoothly and efficiently. Key Responsibilities: * Respond to incoming service desk calls, emails, and tickets in a timely and professional manner. * Provide first-line technical support for hardware and software issues, including desktops, laptops, printers, and mobile devices. * Diagnose and troubleshoot technical problems, escalating more complex issues to the more »

Job Title : Service Engineer Location : Chester-Le-Street Salary : up to £34,000 Working Pattern: Monday - Friday Working Model: Hybrid Working (3 days on site/2 days WFH) NRG are delighted announce that we are collaborating with a well-established MSP situated in the North East to recruit … a Service Engineer. This is an incredibly exciting opportunity to join our client during a period filled with exciting and ongoing projects. Primary Responsibilities (Service Delivery): Detecting and resolving faults, delivering remote support, ensuring regular updates on tickets, and promptly responding to emails, all while maintaining a high … quality customer experience through effective communication and customer care. Adhering to service level agreements and meeting deadlines. Collaborating efficiently as part of the service team, often working independently. Escalating incidents to Senior Engineers when necessary. Assisting in customer meetings alongside the Head of Department, Team more »

Job Title : Service Engineer Location : Chester-Le-Street Salary : up to £34,000 Working Pattern: Monday - Friday Working Model: Hybrid Working (3 days on site/2 days WFH) NRG are delighted announce that we are collaborating with a well-established MSP situated in the North East to recruit … a Service Engineer. This is an incredibly exciting opportunity to join our client during a period filled with exciting and ongoing projects. Primary Responsibilities (Service Delivery): Detecting and resolving faults, delivering remote support, ensuring regular updates on tickets, and promptly responding to emails, all while maintaining a high … quality customer experience through effective communication and customer care. Adhering to service level agreements and meeting deadlines. Collaborating efficiently as part of the service team, often working independently. Escalating incidents to Senior Engineers when necessary. Assisting in customer meetings alongside the Head of Department, Team more »

Field Service Engineer £28,000 - £30,000 + Company Bonus + Training + Progression + Overtime + Company Benefits Manchester Are you an aspiring Field Service Engineer who is looking for full technical training within a well-established, growing company offering a company bonus and overtime to increase … consumables and as such have big growth plans and stability for the future. Due to continual growth they are looking for a new Field Service Engineer to join their team and take the role forward. In this varied role you will be calibrating, maintaining, servicing, testing, and installing a … independently. You will work Monday - Friday 37.5 hours a week with overtime available to increase earnings. This varied role would suit an aspiring Field Service Engineer looking for a role offering full training and overtime to increase earnings. The Role: Calibrate, Service, Test, and Install Weighing equipment Full more »

Change your job, change your workplace, change your future... We are actively building diverse teams and welcome applications from everyone Role: Service Desk Analyst Located: Warrington- Birchwood Package: Up to £24,000, plus bonus and additional benefits Shift Pattern: 37.5 hours per week between 7:00am-7:00pm Monday … To provide a single point of contact for Ricoh’s IT Services Customers providing first line diagnosis, resolution and functional escalation of incidents and service requests on the RICOH Service Desk based in Birchwood. Provide first line logging, diagnosis and resolution of incidents and service requests that … enter the service desk via phone call, email or self-service portal to ensure a high level of customer service is delivered Provide functional escalation to internal, customer and 3rd party supplier resolver groups so that service level agreements can be met on a more »

and other channels Diagnose technical issues and provide solutions Work fast and efficiently to support the fast moving distribution of PCs to customers Provide customer service and liaise with other departments Skills and Requirements: Have a genuine interest in what they do (gamers, developers, like building PCs?) Willing … base Good knowledge of computer hardware and software Experience with Windows and/or Mac operating systems Laptop, PC, printer support/troubleshooting Excellent customer service and communication skills Strong written and verbal communication skills Office 365, Intune, Active Directory, Servers, Security Driving Licence and own vehicle If … this role and have the required skill set, please apply for immediate consideration and interview. Keywords: IT Helpdesk, Technical Support, 1st/2nd line, Customer Support, User support, Problem Solving, IT Technician, IT Engineer In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy. more »

and other channels Diagnose technical issues and provide solutions Work fast and efficiently to support the fast moving distribution of PCs to customers Provide customer service and liaise with other departments Skills and Requirements: Have a genuine interest in what they do (gamers, developers, like building PCs?) Willing … base Good knowledge of computer hardware and software Experience with Windows and/or Mac operating systems Laptop, PC, printer support/troubleshooting Excellent customer service and communication skills Strong written and verbal communication skills Office 365, Intune, Active Directory, Servers, Security Driving Licence and own vehicle If … this role and have the required skill set, please apply for immediate consideration and interview. Keywords: IT Helpdesk, Technical Support, 1st/2nd line, Customer Support, User support, Problem Solving, IT Technician, IT Engineer In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy. more »

client, who is based near Macclesfield, Cheshire, is seeking experienced IT Help Desk Support. You will be anIT Help Desk Support professional with adept customer service skills to manage client expectations, handle tier 2 (remote support) calls, and efficiently resolve support cases, ensuring the continued effectiveness of client … systems and enhancing our client's reputation. Key Responsibilities: Maintain exemplary customer service standards. Take proactive ownership of user problems and log all calls promptly. Efficiently coordinate with field engineers and various departments. Required Skills & Experience: Basic OS knowledge (Windows/Mac), networking, TCP/IP protocols. Minimum more »

The Kia Genius Apprenticeship has been designed to support apprentices to obtain the ability to provide leading customer satisfaction in addition to representing the brand by providing information. Role Completing product presentations, Test-drives and vehicle handovers, enhancing the customer experience at every point of contact. Listenining to … needs, questions and aspirations, creating a non-pressurised sales environment. Advising customers on electric car ownership inclduing EV Grants. Recognising and Dealing with any customer queries or issues that may arise. Promoting the Kia brand, products and technologies, sharing information features and benefits in a friendly understandable way. Training … Customer Service Specialist Level 3. Blended on/off the job training and location to be confirmed. Emergency first aid at work. Understanding electric vehicles. Advanced electrification. Kia Product Knowledge. A full-time career within the automotive industry, with many opportunities to progress to positions of authority. The more »

Qualifications Essential 5 G.C.S.E.s grade A-C, or equivalent, including English and Mathematics or equivalent experience E.C.D.L or equivalent IT Skills Desirable Institute of Customer Service Award AAT Intermediate, part qualified or NVQ 3 qualified, or equivalent Experience Essential Customer Service Orientated Desirable Experience of working more »

to welcome you to Team CWP very soon. Person Specification Qualifications Essential Diploma in Higher Education or equivalent Or significant professional experience with a Customer Service/Technical Support setting Or significant professional experience with a Customer Service/Technical Support setting Experience Essential Experience of … non-technical audience Ability to run systems reports Understanding of data quality issues and relevant audit processes Intermediate knowledge of Excel Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission … for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Cheshire and Wirral Partnership NHS Foundation Trust Address The Oaks Stanny Mill Lane Chester CH2 4HY Employer's website https://www.cwp.nhs.uk more »

our internal recruitment teams have the guidance and support they need. Your passion for diversity and inclusion, along with your commitment to delivering exceptional customer service and maintaining strong supplier relationships, position you as a key contributor to our recruitment and HR priorities. You understand the importance of … professional behaviours, using judgement, drive and influence. Proven judgement and collaboration skills. A passion for Diversity and Inclusion in all approaches. Role modelling great customer service and relationship management. Thriving on working in a fast moving, creative, flexible environment. Strong influencing and negotiation skills. Great relationship management skills … or adoption leave and up to 4 weeks’ pay for paternity leave. Please see www.sainsburys.jobs for a range of our benefits (note, length of service and eligibility criteria may apply). more »